Omnisend Email Marketing & SMS
Omnisend Email Marketing, Pop Ups & SMS for Shopify Stores
Rating
4.7
feedback
5,982
chart
#44
All reviews
Rating Breakdown
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Jan. 15, 2024
Great app. Highly recommend. The support team is great. I had a issue but Maria from Omnisend support team helped me immediately. Thank you!
Jan. 15, 2024
The app is very nice and the interface is user-friendly! The customer service is also very friendly and supportive. Beran was real nice and was part of the team that helped me get my toll-free number verified. I am more likely to recommend Omnisend than any other app.
Jan. 13, 2024
I would like to thank Beran for his outstanding support in resolving the issue. His expertise and helpfulness have been invaluable in helping me handle the situation. His clear explanations and patient approach have made the support process extremely pleasant. Thank you very much, Beran, for your professional and efficient assistance!
Jan. 12, 2024
Great app, very user friendly and excellent customer service. Beran helped answering my questions and was very knowledgeable and pleasant to work with!
Jan. 12, 2024
I have been using this app for a long long time now, I pay top $ for it, It does it's job but man the customer support is TERRIBLE!!!!!!! If I get AUGUSTIN one more time, I cannot do this anymore. Terrible terrible terrible support for a $500 app!!!!
Hello there, and thanks for taking the time to leave a review! Thank you for bringing the SMS subscriber display issue to our attention. We appreciate your proactive approach in reporting this matter. Our Tech Support team has swiftly identified the issue and engaged our developers to implement a solution promptly. Your feedback is crucial in helping us enhance our services, and we are committed to delivering a seamless experience moving forward. We acknowledge your concerns regarding the support experience and will address it internally to ensure an improved level of service. If you have any questions or need any assistance, do not hesitate to contact our Support Team, we are available 24/7 and can be reached via In-app chat or email at [email protected]. Have a great day!
Jan. 11, 2024
I've always been a little bit overwhelmed by email softwares. I'm getting myself more involved with my email campaigns and so far, OmniSend delivers on it's promises. The real fear is to hit the Send button... but that's not their fault. It's my own insecurities. I recently had to contact support because one of my forms was not saving properly and got excellent support from Didem. My form was missing an essential block and it got solved hands on. My website is on https://www.geeksngears.com
Jan. 9, 2024
Very responsive support team. Quick turnaround from both Baarath and Didem producing solid outcomes and meaningful answers. Easy to work with as an organisation.
Jan. 9, 2024
Omnisend is smoothly incorporated into my business. Great customer service and great product. I highly recommend it.
Jan. 9, 2024
It is simply amazing. Great portal to create and manage different workflows. Amazing email templates and customizations. Overall great experience using this app.
Jan. 9, 2024
Potential to be a great service but the pricing structure is disgusting. To increase the price (in our case £60 to £152.40 per month) irrespective of how many emails are sent is quite underhand and they obviously now it. We don't want to bombard our customers so are often paying this amount to send one or two emails a month. Yes, we could possibly avoid some increases by constantly messing around with our email list, but why? Surely it would be better to charge for the amount of emails sent instead of how many people are on your email list?
Hello and thanks for taking the time to leave a review! We appreciate your feedback regarding our pricing structure. It's important to mention that our approach, although distinct, aligns with common industry practices. Charging based on the size of your email list is a standard model that ensures the sustainability and reliability of our service to our customers. We understand your concern about potential increases, especially if you're sending a lower volume of emails. However, our pricing is designed to cater to various business needs and usage patterns. We encourage you to explore the range of features our service offers, as they can contribute to maximizing the value of your subscription. Feel free to reach out to our support team; they are available to assist you in maximizing the benefits of our service and exploring our pricing options. They are available 24/7 and can be reached via In-app chat or email at [email protected].
Jan. 9, 2024
I have just started up with email marketing. Happy with the quick and fast service offered by Beran. Beran guided me with a personalized video targeting the specific issue I was dealing with. He was happy to guide me step by step. He was kind enough to test emails to check if they were working swiftly and precisely. Happy that my issue is resolved. So, far I am loving the app and the awesome service Omnisend offers. Thank you for helping me with email marketing and growing my store. Highly recommend!
Jan. 9, 2024
Best app for email and SMS marketing, almost bug free and reasonable pricing. Also very easy to use. I switched from the other app which has a lot of bugs and I'm so glad that I switched. The customer service especially Dilara is very helpful and easy to communicate with.
Jan. 9, 2024
Super responsive and helpful customer service to help me get started. They even send me video instruction! Thank you
Jan. 8, 2024
Karine was awesome! She got straight to the solution I needed. Most of the time support agents try to have some small talk but I just want to get to my solution!
Jan. 8, 2024
Very quick to get started with the email automation marketing app, there are a lot of templates as well as customization features are also powerful and simple enough, the process is clear! The customer service team is very prompt and professional in responding to questions. Highly recommended!
Jan. 7, 2024
Diego was really helpful with a issue I was having with discount sign up. Very patient!
Jan. 7, 2024
I absolutely love Omnisend! The integration with Shopify makes managing emails for my online store seamless and efficient. Additionally, Karine's assistance was invaluable in setting up the app and she was extremely knowledgeable and helpful. Highly recommend for any ecommerce business.