Omnisend Email Marketing & SMS

No words, just five shining stars! 🌟 That says it all — thank you for your support!

We love making email marketing simple for everyone, without the learning curve! 😊 And great support should never be a one-and-done — we’re always here to help. Thanks for your kind words!

Great customer service starts with great people, and Eduarda is one of the best! 🌟 We’re thrilled she made your experience such a positive one. Thanks for the awesome feedback!

Thanks for sharing your feedback! We’re sorry to hear that Omnisend didn’t meet your expectations. However, we’d like to clarify that we do, in fact, offer a dynamic discounts feature. Our system automatically generates unique discount codes for each customer, applies them at checkout with a single click, and even allows for reusing or refreshing the code throughout multiple emails in an automation — whichever fits your strategy best. Our support team has already provided a detailed explanation of how dynamic discounts work in Omnisend, along with the various ways you can effectively use them. We hope this has addressed your concerns and made it clear that Omnisend fully supports both dynamic and custom discounts to fit different marketing needs. Additionally, our senior support specialist has reached out to you to offer further clarification and ensure you’re making the most of Omnisend. If you have any further questions, we've got your back!

When setup just works without the hassle — that’s what we call a win! 🎯 We’re so glad Omnisend is making your Shopify integration a breeze. Thanks for the kind words!

Merci beaucoup pour votre retour! 😊 We love hearing that Omnisend makes marketing feel effortless once you get the hang of it! Our support team will be thrilled to know their quick and detailed assistance made a difference. And yes, starting for free is a great way to explore everything Omnisend has to offer! Thanks for the recommendation — we appreciate you!

Excellent service is what we strive for, and we’re so glad Kayque delivered just that! 🚀 We’ll pass along your appreciation — he’ll love hearing this. Thanks for the great feedback!

Four years and counting! 😊 We’re so happy Omnisend has been a key part of your marketing success. Thanks for your loyalty and for sharing your experience!

Getting started shouldn’t be a headache, and we’re so happy to hear Omnisend made it effortless for you! 😊 Thanks for the great feedback!

Again and again and again? Now that’s the kind of loyalty we love! 😍 We’re so glad Omnisend has earned a permanent spot in your marketing toolkit. Thanks for the awesome feedback!

Game-changer? We’ll take it! 🚀 We’re so happy to hear that Omnisend is making email marketing easy and effective — even without a marketing or coding background! Sleek templates, user-friendly analytics, and helpful webinars are all designed to keep things simple while delivering real results. And of course, our support team will be thrilled to know they’ve made your experience even smoother (we totally get the domain setup struggle!). Thanks for the glowing recommendation — we’re excited to keep supporting your success!

We’re blushing over here — thank you! 😊 We’re so glad the setup felt easy, the interface made sense, and that our support team delivered when it counted. Fast, detailed answers are what we strive for, and it means the world to hear it’s making a difference. Thanks for the love and the recommendation!

Two words that made our day! 😃 Thanks for the great feedback — we appreciate you!

A setup process that doesn’t make you want to pull your hair out? Sounds like a win! 🎉 We’re so happy Omnisend has been easy to use and helpful from the start. Thanks for sharing your experience!

We truly appreciate you taking the time to share your experience. We completely understand how frustrating and disappointing this situation must have been for you. We never want our customers to feel that they’ve lost value, and I’d love to clarify what happened here. The SMS credits in your account were tied to your Pro plan subscription, meaning they were available as part of that plan's benefits. When a Pro plan is downgraded to Standard or Free (as in your case), the associated features — including SMS credits — are no longer accessible. We strive to make this clear by outlining that features such as unlimited emails, advanced reporting, and SMS credits are only available while the Pro plan is active. To clarify further, your Pro plan was renewed on February 6th, and since the subscription lasts for 30 days, it expired on March 8th. As of that date, your Pro plan benefits, including the free SMS credits associated with the plan, also expired, meaning they were no longer available for use. Regarding your SMS credits, the rollover applies only to the previous month’s balance, and SMS credits expire after 60 days. This means that while we can restore some of the unused credits from February if you decide to re-upgrade, credits from January have now expired and cannot be reinstated. Our senior support specialist has provided as much flexibility as possible within the system’s limitations and has thoroughly explained the reasoning behind these policies. We understand that this may not have been expected, and we regret any confusion. We’re always working to improve clarity around plan changes and credit usage, and we appreciate your feedback as we continue to refine our processes.

Making the switch can be a big decision, and we’re so glad Omnisend has been the right fit for you! A platform that’s intuitive and a support team that’s got your back — that’s exactly what we aim for. Thanks for choosing us to power your email marketing efforts!

Greatest Email/SMS marketing tool to date? Now that’s a title we’ll wear with pride! We’re so glad Omnisend is making your Shopify journey smooth and effective right from the start. Patrick, thanks for the love — we’re excited to be part of your Black Heart Tees Clothing success story! 🚀

Thank you for sharing your experience with us, and I'm really sorry to hear about the challenges you've faced with spambots. As our support team clarified, the spambots were created in Shopify first, and that's what led to the unexpected increase in contacts on Omnisend. It’s important to note that this is something we’ve seen in other stores as well, and we are more than happy to help resolve it. We appreciate you taking the time to clean up your audience, and we’re confident that your current list now reflects only your genuine contacts. After calculating the overcharges from the last couple of months, our senior support specialist has informed you about the steps we’ve taken to correct the issue. To prevent this from happening again, we strongly recommend reaching out to Shopify’s support team. They’ll be able to pinpoint the source of the issue and help you implement safeguards like double opt-in and reCAPTCHA. Thank you again for your patience, and we're here if you need any further assistance.

Omnisend isn’t for the faint of heart? We’ll take that as a compliment! Our platform is packed with powerful features, and we know that navigating all that potential can take some time — but that’s exactly why our support team is always here to help. We’re so glad our team guided you through the setup, found solutions that worked for your unique needs, and followed up to make sure everything was on track. That’s the level of support we believe every business — big or small — deserves! We hear you on pricing, and we truly appreciate your commitment. It means the world to us that you’re growing with Omnisend, and we’re excited to see how you make the most of all the features at your fingertips!

Spectacular transitions and fewer apps cluttering your store? Now that’s what we love to hear! 🚀 We’re thrilled that Omnisend is streamlining your workflow and making things easier. And of course, our customer service team will be so happy to hear they made a difference! Thanks for the fantastic feedback!