Omnisend Email Marketing & SMS
All reviews
I've contacted Omnisend support many times and I've always had the best experience. Super happy with this app!
Always the best experience? Now that’s music to our ears! 🎶 We’re so glad our support team’s been there for you each time — and even happier to hear you're loving the app. Thanks a ton for sharing the love!
Omnisend is a very good platform, convenient and has many functions. Especially their customer support service, Beran and Danyu Zhong have helped me a lot, thank you, thank you Omnisend!
Your message made our day — thank you! It’s wonderful to hear that Omnisend’s features are working well for you, and we’re especially proud to hear how helpful Beran and Danyu Zhong have been. We’ll make sure they see this (and possibly get a round of applause on our end 👏). Thank you for the double thank-you — we’re lucky to have customers like you!
The support is amazing, and the features are easy to learn.
Thank you so much for the kind words! 😊 We’re thrilled to hear that the support team has impressed you and that the features have been easy to pick up. That’s exactly what we’re aiming for — powerful tools that don’t require a tech manual and real people ready to help when you need it. We’re so glad to have you with us and can’t wait to see what you create next!
Works as it should!
No bugs, no drama, just doing its thing — love to hear it! We're so glad everything’s running smoothly on your end. Thanks for the review and for being part of the Omnisend community!
Your stars just lit up our day — thanks for the silent but powerful feedback! 🌟
Short, sweet, and shining bright — thanks for the 5 stars! You just made our day.
No words? No problem — those 5 stars say it all! ⭐⭐⭐⭐⭐ Thanks a ton!
Great app and supports the business well. The support provided is amazing- quick to resolve any issues and Salma even sent screen recordings for me to complete the task needed. I'd recommend this app and anyone struggling- ask for Salma!! Thanks so much!
Now that’s what we call a glowing review — thank you so much! 🌟 Salma is absolutely doing a happy dance right now (and honestly, we are too). Screen recordings, fast fixes, and helpful vibes? That’s how we roll. Thanks for the kind words and for spreading the love!
Really easy to use and so generous to assist with building new business
Generous support and easy tools? That’s our love language! 💬 Thanks so much for sharing your experience — here’s to even more wins ahead!
Very comfortable sms/email marketing app! Costumer services are very very good, answering fast to all of the questions you have. And I recommend you to use their services.
Thanks so much for the kind words — and for the recommendation! 😊 We’re really glad Omnisend is working well for your email and SMS marketing, and hearing that our support team is quick and helpful makes us extra happy. If there’s anything we can do to turn that 4-star into a 5-star experience, we’re all ears and always looking to improve!
I have only just started using Omnisend, but have been extremely happy with the very quick and clear responses to any questions I have had, which has enabled me to make adjustments easily and complete set ups effortlessly. The platform is easy to use, and moving forward I have no hesitation in exploring different options as I know I have instant help and backup should I get stuck.
We’re blushing over here — what a fantastic way to start your journey with Omnisend! 😄 Don’t worry — we’ve got your back (and front, and sides) anytime you need us. Instant help and high-fives are just a click away. Thanks for the kind words and for starting strong with us!
It's super easy to set up and it brings sells to my shop al the time!
You + this review = instant mood boost! So glad to hear it’s not only easy to set up, but it’s also doing the heavy lifting for your sales. That’s what we love to see!
Easy to understand and set up
Reading this felt like finding the cold side of the pillow — pure comfort. Thanks for the kind words! We love knowing the setup was a breeze for you.
Great App with Outstanding Support! I've had a great experience using the Omnisend app. The support service is incredibly responsive — they reply quickly and with genuine patience, walking me through every step until the issue was completely resolved.
We’re so glad to hear you’ve had a great experience with Omnisend! 😊 Our support team takes real pride in being both quick and thorough, so it means a lot to hear that came through. Thanks for the kind words — we’re always here when you need us!
The templates are stale. Plus their list cleanup is vague and over priced. They charged us over $150 to perform a cleanup that did not remove ANY names. Then they became difficult when we asked for a refund.
Thank you for taking the time to share your feedback. We’re truly sorry to hear that our cleaning tool didn’t meet your expectations. Your input is important to us, and we take it seriously as we continually strive to provide the best possible service. After a thorough review of your case with our Billing and Deliverability teams — both following your communication with our support team and this review — we found that your list contained a large number of disposable email addresses, primarily from Amazon. These contacts are categorized as undeliverable, as they cannot receive emails, and were appropriately flagged by our system. Based on this, the list cleaning was completed as intended. Please note that the cleaning service has been fulfilled and, as such, cannot be reversed. Since the tool performed as expected and the results were delivered as agreed, a refund would not apply in this case. However, we do want to understand your concerns better. If there are specific aspects of the cleaning you believe were not handled correctly, we’d truly appreciate your feedback so we can investigate further. To assist with next steps and save you time, our support team has created a segment of the flagged contacts. You can use this segment to easily take neccesery actions. Again, thank you for your feedback — we’re here to help however we can, and we’d be happy to take a second look with more details from your side.
I am liking Omnisend so far. It's far easier to manage than Klaviyo Apologies earlier I wrote another review that was not related to Omnisend.
We’re really glad to hear you’re enjoying Omnisend so far — and that it feels easier to manage than what you’ve used before. Thanks for taking the time to share your experience! We’re excited to keep supporting you as you explore more of the platform and continue improving your results.
Five stars, no words — but all the good vibes! ⭐ Thanks for the support, we’re happy to have you with us!
They have the best support team! Sometimes I need to get things done quickly, and when I’m unsure how to set everything up properly, they’re always there for me, ready with step-by-step guides. Today, Mathias literally saved my day by helping me out. Thanks to him, my clients are happy, and so am I.
Now that’s what we call coming through in the clutch! 🙌 We’re so glad our support team — and Mathias especially — could step in with exactly what you needed, right when it counted. Helping you move fast and keep your clients happy? That’s a win-win in our book. Thanks so much for sharing this!
Schnelle Antworten vom Support!
Vielen Dank für die netten Worte! 💬 Great to hear that our support team delivered — quick help is what we’re here for!
ho spiegato che mi sembra una buona applicazione ma la mancanza del traduttore automatico ne riduce le aspettative di aiuto per le registrazioni delle varie sezioni di utilizzo Inoltre con la chat se devo inoltrare 1 file di screen devo prima salvarlo in 1 cartella per per andarlo a riprendere nella stessa ed allegarlo alla chat 1 semplice copia ed incolla dello screen in jpg sarebbe più semplice e veloce, come già utilizziamo in whats app Grazie
Grazie mille per aver condiviso la tua opinione! 🙏 We really appreciate you taking the time to share your experience. You’ve raised some great points — automatic translation and easier ways to share screenshots would definitely make things more user-friendly. We’ll absolutely keep your suggestions in mind as we continue improving the platform.
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