All reviews

Rating Breakdown

  • 5
    90% (2,634 ratings)
  • 4
    4% (126 ratings)
  • 3
    1% (18 ratings)
  • 2
    1% (25 ratings)
  • 1
    5% (139 ratings)

Reviews with Text

  • 93% (2,745)
Review RSS Feed Review RSS Feed

5 / 5 Share

Feb. 9, 2025

Saleh and the whole team is amazing, couldn't recommend more

Using app

11 days

Total reviews

2

Average rating

5.0

Developer Reply

Saleh and the team might start walking around like rockstars after this review! 🤩 We’re beyond happy to hear you had such a great experience. Thanks for the high praise — it truly means the world to us!

5 / 5 Share

Feb. 7, 2025

I did not have access to my account anymore but Mariia was very king, understanding and helpful in my situation. Glad to deal with her

Using app

Over 1 year

Total reviews

2

Average rating

3.5

Developer Reply

Losing access to an account can be a headache, but we're so glad Mariia was there to turn it into a smooth and stress-free experience! 😊 She’ll be happy to hear your kind words. Thanks for sharing!

5 / 5 Share

Feb. 5, 2025

Had some great support today from Saleh in the online chat helping me through verification and setting up of DNS records - which is way over my technical capabilities! He explained everything very well and managed to get the problem sorted, and I was very grateful and impressed.

Using app

5 months

Total reviews

6

Average rating

5.0

Developer Reply

DNS records can definitely feel like a puzzle with a few too many pieces, but we're thrilled to hear that Saleh helped make everything click into place! Clear explanations and smooth setups are what we aim for, and it’s great to know you felt supported along the way. Thanks for your kind words — we appreciate you!

2 / 5 Share

Feb. 4, 2025

Omnisend is a decent email platform—less intuitive and feature-rich than Klaviyo, but it gets the job done. However, pricing changes have made it far less appealing. They charge for all contacts, even if they’re not subscribed to email or SMS. Essentially, you’ll be billed for anyone who has interacted with your site, regardless of whether they opted into communications. In our case, we were only emailing ~ 30% of the contacts we were being charged for—effectively doubling our costs just for them to store a simple list of our customers and people who abandoned cart. Their pricing structure feels unreasonable, and when we raised concerns, their response was dismissive. We’re planning to switch platforms once our migration plan is ready. It’s unfortunate because Omnisend had potential, but their pricing strategy makes it hard to justify staying.

Using app

Over 5 years

Total reviews

3

Average rating

3.0

Developer Reply

Thank you for taking the time to share your feedback. We understand how important pricing transparency and fairness are when choosing an email marketing platform, and we appreciate the opportunity to clarify. To address your concern, Omnisend bills for both subscribers and non-subscribers but not for unsubscribed contacts. Non-subscribers are individuals who have interacted with your store — whether through making a purchase, abandoning a cart, or creating an account — but have never subscribed to marketing communications. While you can't send promotional emails to them, they remain eligible for most automated messages that help drive engagement and revenue. We truly value your business, which is why our billing team has already reviewed your account and suggested a more customized plan tailored to your needs. Additionally, our senior support specialists have provided further insights into our pricing options to find a solution that works best for you. If you’d like to continue the conversation, we’d be happy to explore additional ways to support your goals. We appreciate the time you’ve spent with Omnisend and hope to find a pricing solution that works for you.

5 / 5 Share

Feb. 4, 2025

Très bonne application pour récuperer les paniers abandonnés et créer des newsletters ! J'aimerai bien qu'elle soit traduite en Française comme axe de progrès

Using app

4 months

Total reviews

1

Average rating

5.0

Developer Reply

Merci beaucoup ! 🚀 Great to hear that Omnisend is working well for you! We truly appreciate your suggestion about translation and will take it into account. Thanks for your support!

1 / 5 Share

Feb. 4, 2025

Awful. The support is absent and it's not working. Of course they provide a reply using chatgpt to try to cover the fact that they are just awful.

Using app

About 22 hours

Total reviews

8

Average rating

2.5

Developer Reply

We understand your frustration and appreciate your concerns. After a thorough review by our Compliance team, a decision was made to deny our services in accordance with our compliance standards, which are designed to uphold security and integrity. While we recognize this may be disappointing, our customer support team has responded in a timely manner in line with our policies, and we are unable to provide further details regarding the review process. This decision is final, but we encourage you to review our terms of service for more information on our policies and guidelines.

5 / 5 Share

Jan. 31, 2025

sehr hilfreich und sehr guter support! Vielen Dank!

Using app

About 1 year

Total reviews

3

Average rating

4.7

Developer Reply

Vielen Dank! 🎉 Your feedback means a lot to us, and we’re so glad we could help. We’re here anytime you need!

5 / 5 Share

Jan. 31, 2025

Had amazing support on the chat app from Dilara. Absolutely fantastic and got everything up and running for me without any fuss.

Using app

4 days

Total reviews

1

Average rating

5.0

Developer Reply

Love to hear it! 🎉 Dilara will be thrilled to know she made the setup smooth and fuss-free for you. Quick, helpful support is what we aim for — if you ever need anything else, you know where to find us!

5 / 5 Share

Jan. 30, 2025

Super service SAV

Using app

2 days

Total reviews

5

Average rating

4.8

Developer Reply

Grand merci pour votre retour ! 🚀 We’re all about making support smooth and stress-free — so glad we could help!

5 / 5 Share

Jan. 29, 2025

Love Omnisend. They always answer any question, help out where needed and just in general, the platform is very inviting and convenient to use. Tried them all, Omnisend is the best.

Store

PEONY

Using app

10 months

Total reviews

2

Average rating

5.0

Developer Reply

Now that’s what we call a glowing review! 🌟 We’re thrilled to hear that Omnisend stands out as the best for you. Whether it’s answering questions, lending a hand, or just making things easy, we’ve got your back.

5 / 5 Share

Jan. 29, 2025

The support I received was absolutely amazing! They responded quickly and took the time to thoroughly address my issue. Their professionalism, patience, and kindness truly stood out, making the entire experience seamless. I couldn't be more grateful for their help!

Using app

Over 1 year

Total reviews

9

Average rating

5.0

Developer Reply

Now that’s what we love to hear! 🙌 Quick, thorough, and kind support is exactly what we aim for, and we’re so glad we could make your experience seamless. Your gratitude means the world to us — if you ever need anything else, we’re just a message away!

5 / 5 Share

Jan. 28, 2025

Maria was very helpful in explaining automations and how it works helping with the setup.

Using app

5 months

Total reviews

4

Average rating

5.0

Developer Reply

Automations can be tricky, but not with Maria on your side! 🚀 We're happy to hear she made everything clear and easy. If you ever need more tips or tweaks, we're just a message away!

5 / 5 Share

Jan. 28, 2025

I migrated from another email marketing platform to omnisend and I couldn't be happier! Omninsend has a very fair price for the features that offer. Besides, the customer service is amazing - I had contact with Mariia and she was super approachable and kind explaining everything in detail and with print screens so I understand what she means. 5 stars and super recommended!

Using app

14 days

Total reviews

9

Average rating

4.9

Developer Reply

Now that's the kind of migration story we love to hear! 🚀 We're thrilled that Omnisend is hitting the sweet spot for both features and pricing. And huge shoutout to Mariia for making the transition smooth. Thanks for the glowing review—5 stars right back at you! ⭐⭐⭐⭐⭐

5 / 5 Share

Jan. 27, 2025

EXCELLENT Support via chat app, Eduarda helped me solve a huge problem with ease. I use this app for all of my customer interaction emails. Easy to use and custom templates can be saved to help maintain your brand image.

Using app

Over 3 years

Total reviews

2

Average rating

5.0

Developer Reply

Now that’s what we call a win! 🎉 Huge props to Eduarda for turning a huge problem into an easy fix — she’ll be thrilled to hear this. And we love that you’re making the most of those custom templates (because let’s be honest, who doesn’t love a good time-saver?). If you ever need more help or just want to chat, you know where to find us!

5 / 5 Share

Jan. 27, 2025

Ci troviamo molto bene con Omnisend.

Using app

11 months

Total reviews

7

Average rating

5.0

Developer Reply

Grazie tante! 🎉 We appreciate your kind words and look forward to supporting your success!

5 / 5 Share

Jan. 24, 2025

Great experience and customer support

Using app

3 months

Total reviews

2

Average rating

5.0

Developer Reply

We love hearing that! 😊 Thanks for the kind words! We’re thrilled you had a great experience — here’s to many more!

5 / 5 Share

Jan. 22, 2025

I am a beginner with Email marketing and ran into some issues during initial setup. Specifically, domain setup. I contacted my domain provider who was not helpful. I then contacted Omnisend themselves through the Chat option and Dilara was extremely knowledgeable and was able to resolve my issue getting my domain verified very quickly. Customer service is very responsive and helpful. They answer all of your questions and make it clear that they are still available if needed afterwards.

Using app

About 1 month

Total reviews

3

Average rating

5.0

Developer Reply

Thanks for sharing your experience! Getting started with email marketing can feel overwhelming, but we're so glad to hear that Dilara was able to guide you through the domain setup with ease. We believe support should be more than just solving issues — it’s about making sure you feel confident every step of the way. If you ever need anything else, we're always just a chat away!

5 / 5 Share

Jan. 21, 2025

Still pretty early in with Omnisend, but honestly its pretty great having everything simplified by sorting all the brand stuff at the start of using has made making campaigns and automations as easy as clicking a few buttons

Using app

25 minutes

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for sharing your experience! It’s great to hear that getting started with Omnisend has been smooth and efficient for you. Our goal is to make campaign creation and automation as intuitive as possible, so you can focus on what matters most — growing your brand. If you ever need anything, we’re just a click away!

5 / 5 Share

Jan. 21, 2025

A big thank you to Mariia for the fast and uncomplicated support !

Store

Elpixol

Using app

2 months

Total reviews

1

Average rating

5.0

Developer Reply

We love hearing that Mariia made your day a little easier! 🚀 Fast and uncomplicated is what we aim for, and we're so glad she delivered. If you ever need anything else, you know where to find us — no complications, just solutions!

5 / 5 Share

Jan. 21, 2025

Thanks a lot to dilara from customer support team, helped me a lot!

Store

momcozy

Using app

Over 3 years

Total reviews

5

Average rating

5.0

Developer Reply

Shoutout to Dilara for being a customer support superstar! 🌟 We’re so glad she could help you out and make things easier. Thanks for the kind words — she’ll be thrilled to hear it! And remember, we’re always here for you!