Omnisend Email Marketing & SMS
Omnisend Email Marketing, Pop Ups & SMS for Shopify Stores
Rating
4.7
feedback
5,982
chart
#44
All reviews
Rating Breakdown
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Dec. 23, 2023
I got this app because I was hoping it would offer real time reup reminder emails for consumables ( you should need another about now), sent at precise periods following purchase. (I was offered custom programming options for this running in the lots of hundreds of dollars.) It can. It does. But after learning how to do batch files in DOS 3.3 some 40 years ago my computer skills have waned. Thus, it was frustrating learning how to get this wrench to fit my socket. The support department, including Karine, Deniz, Kayque, Beran, and perhaps a few more, were more than up to the task. Once I got them to understand what means step-by-step instructions I was off and running.
Dec. 22, 2023
Expensive or unexpected costs when downgrading to another plan they still charge you for. Thanks, Omnisend but switching to another marketing email allows you to set up SMS marketing without asking a lot of questions or hidden costs like Omnisend
Dec. 21, 2023
We love Omnisend as a team. They give us the ability to use emails in an appropriate way. Sıla is the most comprehensive support member, thank you so much for their support to e-commerce stores. Omnisend is our only choice :)
Dec. 21, 2023
I've been using Omnisend for a while, it is very easy to setup, use, create automations and emails. Plus, customer support is another story, they are extraordinary, very kind, ready to help and they keep following up with you until you get satisfied! I would like to specially thank Didem for being very helpful by sending personalized videos to explain how to get things done, also I would like to thank Luiz, Olesia & Beran for being so helpful. Keep up the good work guys!
Dec. 20, 2023
Dec. 20, 2023
Diego has been incredibly helpful and solved all my issues. He has not only been professional and kind but also very patient with all my endless questions. He helped to integrate our domain into Omnisend so our marketing email doesn't go to Spam when sent. I could not be more grateful for his help and time. Diego made sure to go beyond and above to make sure everything was sorted out for my email campaign. His great service and attention made my experience with Omnisend's customer service excellent and smooth. Muchas gracias Diego!
Dec. 20, 2023
stay away from this app. After you put your credit card, there is no way to get rid of it. You can not uninstall. After you install it, there is no way to uninstall. So, just stay away ! They just inform you the price is bigger, and there is nothing you can do. Paymnets will be made automatically.
Using app
8 months
Total reviews
1
Average rating
1.0
Hello! Thank you for taking the time to share your feedback with us! We truly value your input and want to ensure a positive experience for all our users. Here are some insights to address your concerns: Omnisend can be easily uninstalled following Shopify's standard procedure. Head to your Shopify admin, go to Settings > Apps and sales channels, click on Omnisend, and simply select "Uninstall app." It's as simple as that! We also want to assure you that users can effortlessly cancel their subscriptions and remove payment data anytime. Just refer to our knowledge base for step-by-step instructions, or reach out to our support team. We're here to assist you with a smile! Lastly, the automatic adjustments based on list size are transparently communicated in our terms of use and knowledge base. We believe in openness and making sure our users have all the necessary details about our pricing structure. If you have any questions or need assistance, our Support Team is available 24/7 through in-app chat or via email at [email protected]. We're here to help and wish you a fantastic day ahead!
Dec. 20, 2023
Super user friendly and affordable, support was quick an helpful - s/o Karine! Tried sooooo many other apps before this one and they just weren't cutting it for my little one person team. Definitely recommend!
Dec. 19, 2023
Nice email marketing app, good features and Didem was amazing, she understood exactly what I requested and delivered swiftly
Dec. 18, 2023
I love Omnisend for email. Easy to use and great customer - they are knowledgeable and answer quickly.
Dec. 15, 2023
Definitely my favorite email marketing app and I've tried Mailchimp, Klaviyo, Privyy, Beehive, you name it. Easy to use and gets results everytime. Also their support team is amazing.
Dec. 15, 2023
Maria helped me verify my sender email when was having difficulty with this, thanks for the fast response
Dec. 15, 2023
I've been reaching out to the Omnisend support team for help. By far, there was no response at all, not even an automated response (I thought they were the experts on this). 12.15 update: Baarath from live chat solved my problem really quickly. If you suffer from a non-response problem like me, give up emailing and talk to them on live chat.
Hello and thanks for taking the time to leave a review! We're sorry for any hassle you faced with our support, but we're thrilled to hear that Baarath swiftly sorted things out for you through live chat! We looked into it thoroughly but couldn't find any emails from the inbox you used to register your store. If you happened to use a different email, no worries! Just give our team a shout, and we'll get things sorted for you. Remember, we're here 24/7 to help. Whether it's through in-app chat or via email at [email protected], feel free to reach out if you have any questions or need assistance. Wishing you an awesome day!
Dec. 14, 2023
I have a newer shop, but Omnisend was one of the first apps that I added to my store and it has been incredible. The selection of automation they have is incredible, but nowhere near as good as their support team. They are so fast to respond, always available and have been extremely helpful with every question I have had. There hasn't been a single question left unanswered. Huge thanks to everyone on their support team that has helped me, Sanya, Dilara, Diego and Deniz! All amazing and went above and beyond. Grateful to have this tool to assist my business.
Dec. 14, 2023
Happy to use Omnisend for over 2 years now. Support is always very happy and friendly. Karine was really helpful.
Dec. 13, 2023
Love how simple this app is to use. Great support from Kayque! I had a question and he was able to refer me to the right article to follow to set up a feature!
Dec. 13, 2023
Had a wonderful experience with Maria. She helped me set up a Zapier automation with helpful instruction via chat. Highly recommend! They are great for emails and support is terrific!
Dec. 13, 2023
This app is absolutely amazing! Finally, an email marketing app that is packed with loads of different designs and elements and at the same time, so simple to use! I love it.