All reviews

Rating Breakdown

  • 5
    90% (2,633 ratings)
  • 4
    4% (126 ratings)
  • 3
    1% (18 ratings)
  • 2
    1% (25 ratings)
  • 1
    5% (139 ratings)

Reviews with Text

  • 93% (2,743)
Review RSS Feed Review RSS Feed

5 / 5 Share

July 31, 2024

Mathias truly made my day. He was super knowledgeable, kind, helpful and quick to reply to any questions i had. 5 stars! Omnisend is a great platform and integrates seamlessly with many other platforms. Great, intuitive, simple and easy to use and one can send any type of email they wish for

Using app

Almost 7 years

Total reviews

3

Average rating

5.0

Developer Reply

Hello there, Thank you for your glowing review! We're thrilled to hear about your positive experience with Mathias and how he was able to effectively assist you with your questions. It's great to know that you find Omnisend to be a great platform with seamless integrations and an intuitive, easy-to-use interface. Your 5-star rating and feedback are much appreciated! If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help and ensure your continued satisfaction with Omnisend!

5 / 5 Share

July 31, 2024

Kayque was helpful and fast

Store

ayuuki

Using app

3 months

Total reviews

6

Average rating

5.0

Developer Reply

Hello there, Thank you for your feedback! We're glad to hear that Kayque was helpful and responsive. If you need any more assistance or have further questions, please don't hesitate to reach out. We're here to help!

5 / 5 Share

Aug. 2, 2024

Kayque was a great help and very patiently helping me. Im so grateful for the help. Thank you Kayque. THE BEST PERSON EVER

Using app

2 days

Total reviews

1

Average rating

5.0

Developer Reply

Hello there, Thank you for your review! We're so pleased to hear that Kayque provided you with excellent and patient assistance. It's wonderful to know that his support made a significant difference for you. We'll be sure to pass along your kind words and appreciation to him. If you need any more help or have further questions, please don't hesitate to reach out. We're here to continue providing great service!

5 / 5 Share

July 31, 2024

That has to be the best support ive ever seen! The App itself works amazingly well. Its easy to use and has a LOT of Features. Worth every penny in my opinion. But boy... that support is DE_LICIOUS! Friendly and fast and always helpful! 12/10!

Using app

7 months

Total reviews

10

Average rating

4.6

Developer Reply

Hello there, Thank you for your fantastic review! We're thrilled to hear that you're satisfied with the app's ease of use and the extensive features it offers. It's great to know that our support team has made a positive impact with their friendly and efficient service. We appreciate your enthusiasm and high rating! If you ever need further assistance or have more questions, please don't hesitate to reach out. We're here to help!

5 / 5 Share

July 30, 2024

the best EMAIL MARKETING APP,ez to installation and support team gets back as fast as they can

Store

Pekia

Using app

About 3 hours

Total reviews

1

Average rating

5.0

Developer Reply

Hello there, Thank you for your review! We're delighted to hear that you consider our platform the best email marketing app and are pleased with the ease of installation and our responsive support team. We're committed to providing quick and effective assistance to ensure your experience remains smooth and successful. If you need any further help or have additional questions, please don't hesitate to reach out. We're here to support you!

5 / 5 Share

July 29, 2024

I had an issue with my SPF records and was walked through the process by Sanya. She was great and knowledgeable and helped get my issue resolved.

Using app

About 1 year

Total reviews

2

Average rating

4.5

Developer Reply

Hello there, Thank you for your feedback! We're glad to hear that Sanya was able to effectively assist you with your SPF records issue. It's great to know that her knowledge and support helped resolve the problem efficiently. If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!

5 / 5 Share

July 29, 2024

Using app

12 months

Total reviews

5

Average rating

5.0

Developer Reply

Hello there, Thank you for the 5-star rating! We're delighted to hear that you're so pleased with our service. If there's anything more we can do to assist you or enhance your experience, please let us know. We're here to help!

5 / 5 Share

July 28, 2024

We've been using Omnisend for a few weeks now, and so far have been very happy with its capabilities. It does everything we need, and is much more affordable than Klaviyo. Support is fast and – more importantly – human. In particular, Dilara has been very helpful. Thanks Omnisend team – looking forward to growing alongside you!

Using app

12 days

Total reviews

2

Average rating

5.0

Developer Reply

Hello there, Thank you for your review! We're thrilled to hear that Omnisend is meeting your needs and providing good value compared to other platforms. It's great to know that our support team, especially Dilara, has been responsive and helpful. We appreciate your enthusiasm and are excited to support your growth. If you have any questions or need further assistance as you continue to use our platform, please don't hesitate to reach out. Thank you for choosing Omnisend, and we look forward to growing together!

5 / 5 Share

July 27, 2024

It integrate pop up and email automation, great app! Thank a lot to Saleh!

Store

Orangme

Using app

6 months

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for your review! We're glad to hear that you appreciate the integration of pop-up and email automation features in our app. It's wonderful to know that Saleh was able to assist you effectively. If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!

5 / 5 Share

July 26, 2024

Very useful and powerful tool. Support is fantastic. Maria was able to guide me through the issue with domain setup and resolve it.

Using app

Over 1 year

Total reviews

3

Average rating

5.0

Developer Reply

Hello there, Thank you for your review! We're pleased to hear that you find Omnisend to be a useful and powerful tool, and that you had a fantastic support experience. It's great to know that Maria was able to effectively guide you through your domain setup issue and resolve it. We're here to continue providing excellent support whenever you need it, so don't hesitate to reach out if you have any more questions or require further assistance. Thank you for choosing Omnisend!

5 / 5 Share

July 26, 2024

Omni send is truly the best email workflow platform and has helped my business grow to new heights. The support is incredible, I was guided by Kayque on how to set up exactly what I needed for an email sales campaign workflow within an hour and now I have sales rolling in like crazy. Thank you.

Store

Aega

Using app

6 months

Total reviews

8

Average rating

5.0

Developer Reply

Hello there, Thank you for your review! We're thrilled to hear that Omnisend has been instrumental in growing your business and that you've found our platform to be the best for your email workflow needs. It's great to know that Kayque provided exceptional support and helped you set up your email sales campaign workflow efficiently. We're delighted that your sales are flourishing, and we appreciate your acknowledgment. If you need any further assistance or have more questions, please don't hesitate to reach out. We're here to help and ensure your continued success!

5 / 5 Share

July 25, 2024

I was encountering some issues with the domain set up and Omisend team Dilara and Eduarda are amazing and very dedicated to help me out. The issue i was facing has something to do with Godaddy which takes longer than expected to solve but both of them were supporting me the whole way with very clear instructions and patience. Highly recommended!

Store

LITOOC

Using app

3 months

Total reviews

2

Average rating

5.0

Developer Reply

Hello there, Thank you for your review and the high recommendation! We're glad to hear that Dilara and Eduarda from the Omnisend team provided dedicated support during your domain setup issues. It's great to know that their clear instructions and patience made a significant difference. We appreciate your patience and are here to continue supporting you whenever you need assistance. Thank you for choosing Omnisend!

5 / 5 Share

July 24, 2024

Definitely recommend. We have been using Omnisend for almost 3 years and love it. They have continued to make improvements and their support is quick, helpful and human rather than bot. Most recently Maria helped us work through an issue.

Using app

Over 3 years

Total reviews

1

Average rating

5.0

Developer Reply

Hello there, Thank you for your review and recommendation! We're delighted to hear that you've been satisfied with Omnisend for nearly three years and appreciate our continuous improvements. It's great to know that our support team, including Maria, has been quick and helpful in assisting you. We value your continued trust and look forward to supporting your future needs. If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!

5 / 5 Share

July 24, 2024

Kayque and the team were great to work with. Thank you!

Using app

Almost 2 years

Total reviews

3

Average rating

5.0

Developer Reply

Hello there, Thank you for your feedback! We're thrilled to hear that Kayque and the team provided great support. We appreciate your gratitude and are here to continue assisting you whenever you need us. Thank you for choosing to work with us!

2 / 5 Share

July 24, 2024

This used to be one of my favorite email apps - until they stopped providing customer service that's not an AI bot.

Using app

2 months

Total reviews

2

Average rating

3.5

Developer Reply

Hello there, Thank you for sharing your feedback. We apologize for any inconvenience and frustration you've experienced with our customer service. We understand how important it is to receive timely and personalized support. Our AI bot is designed to handle simple and basic questions to provide quick assistance, but we realize that sometimes you need more than that. Please know that our customer support agents are available 24/7 to assist you with any complex issues. You can always ask the AI bot to connect you with a human, and our team will be ready to help. A senior agent has reached out to you to ensure your concerns are addressed promptly. We truly value your feedback and are committed to improving your experience with our service.

5 / 5 Share

July 24, 2024

Great support! Showed me exactly what was needed.

Using app

About 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Hello there, Thank you for your review! We're glad to hear that you received great support and found exactly what you needed. If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!

5 / 5 Share

July 24, 2024

I am using Omnisend since around 4 months now and I can only highly recommend it. I find the user interface very friendly and intuitive. Very important for me is a complete and up-to-date documentation, which is also easily searchable - these are all qualities of the excellent knowledge base / help center of Omnisend. I find the pricing absolutely fair for the value Omnisend provides. I had to contact support only 1 time so far and they were very fast to answer and extremely helpful, providing a solution to the issue very fast. Thank you Kayque and Dilara for your prompts replies and help!

Using app

4 months

Total reviews

6

Average rating

5.0

Developer Reply

Hello there, Thank you for your review! We're delighted to hear that you've had a positive experience with Omnisend over the past four months and appreciate the user-friendly interface and comprehensive documentation. It's great to know that our pricing feels fair for the value provided and that our support team, including Kayque and Dilara, was quick and helpful when needed. We're here to continue providing excellent service, so if you have any more questions or need further assistance, please don't hesitate to reach out. Thank you for choosing Omnisend!

5 / 5 Share

July 24, 2024

While i find Omnisend to be expensive, the support you receive is second to none. You speak with real humans via email and they are tremendously helpful. I just had a Domain query that was handled professional and quickly by Maria. Huge thanks!

Using app

Over 5 years

Total reviews

3

Average rating

5.0

Developer Reply

Hello there, Thank you for your review! We appreciate your feedback regarding the pricing and are delighted to hear about your positive experience with our support team. It's great to know that Maria provided you with professional and quick assistance with your domain query. We're committed to offering exceptional service and are glad to have met your expectations. If you need any more help or have further questions, please don't hesitate to reach out. Thank you for choosing Omnisend!

5 / 5 Share

July 24, 2024

I have always like Omnisend and have used their software for years. It just works great and very intuitive. I needed help with verifying my sender email and Dilara was very knowledgeable and helpful. Top notch service from Omnisend and Dilara! MideastGrocers.com

Using app

About 4 years

Total reviews

3

Average rating

5.0

Developer Reply

Hello there, Thank you for your review! We're thrilled to hear that you've had a positive long-term experience with Omnisend and find our software intuitive and effective. It's great to know that Dilara was able to assist you knowledgeably with your sender email verification. We're proud to provide top-notch service and appreciate your recognition. If you need any further assistance or have additional questions, please don't hesitate to reach out. We're here to help!

5 / 5 Share

July 23, 2024

The Omnisend customer service team, represented by Baarath and Eduarda, provided excellent assistance. They promptly addressed my issues and found a solution in a timely manner. I'm very satisfied with their service.

Using app

About 3 years

Total reviews

5

Average rating

5.0

Developer Reply

Hello there, Thank you for your review! We're delighted to hear that Baarath and Eduarda from our customer service team were able to provide you with excellent assistance and promptly resolve your issues. Your satisfaction is our priority, and we're pleased to have met your expectations. If you need any further assistance or have more questions, please don't hesitate to reach out. We're here to help!