All reviews

Rating Breakdown

  • 5
    90% (2,633 ratings)
  • 4
    4% (126 ratings)
  • 3
    1% (18 ratings)
  • 2
    1% (25 ratings)
  • 1
    5% (139 ratings)

Reviews with Text

  • 93% (2,743)
Review RSS Feed Review RSS Feed

5 / 5 Share

Aug. 9, 2024

We have been using Omnisend for a couple of years now and I find them to be excellent, an easy interface to acheive complex workflows and the support is always near instant and super helpful. Sila resolved my issue in a matter of minutes and guided me through the resolution.

Using app

About 5 years

Total reviews

4

Average rating

5.0

Developer Reply

Hello there, Thank you for sharing your experience! We're thrilled to hear that Omnisend has been serving you well over the years and that you find our interface easy to use for creating complex workflows. It's great to know that Sıla was able to resolve your issue quickly and guide you through the process. We appreciate your continued trust in Omnisend!

5 / 5 Share

Aug. 8, 2024

Real time, personable assistance. 10/10 support. Couldn't have asked for more. Cheers!

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Hello there, Thank you for the great feedback! We're thrilled to hear that you had such a positive experience with our support team. If you need any further assistance, don't hesitate to reach out. Cheers!

5 / 5 Share

Aug. 8, 2024

I went on the app because I needed to email my customers. I received a message that there were issues with my DNS. Kayque helped me to understand what I needed to do to resolve my issues. He double-checked what I had done and said I was good to go. I'm very thankful to him and all the support I've received over the years from the Omnisend tech support staff.

Using app

Almost 3 years

Total reviews

4

Average rating

5.0

Developer Reply

Hello there, Thank you for sharing your experience! We’re delighted to hear that Kayque was able to assist you effectively with your DNS issues. We appreciate your continued support and are here for any future needs you may have.

5 / 5 Share

Aug. 8, 2024

The customer service is fantastic and I have a free plan! Mariia was very kind and efficient. Thanks again Mariia.

Using app

10 months

Total reviews

1

Average rating

5.0

Developer Reply

Hello there, Thank you for your kind words! We're thrilled to hear that you had a great experience with our customer service, and we're glad Mariia could assist you efficiently. If you need any more help, don't hesitate to reach out!

5 / 5 Share

Aug. 8, 2024

Maria was incredibly helpful with my DNS issue. She resolved everything quickly and efficiently. I couldn't have asked for better support!

Using app

5 days

Total reviews

1

Average rating

5.0

Developer Reply

Hello there, Thank you for your feedback! We're delighted to hear that Maria was able to resolve your DNS issue quickly and efficiently. We're always here to provide the best support possible, and we're glad you had a positive experience.

5 / 5 Share

Aug. 8, 2024

App is good, Dilara helps a lot when I'm stucked at a problem. Really appreciated.

Using app

2 days

Total reviews

1

Average rating

5.0

Developer Reply

Hello there, Thank you for your feedback! We're glad to hear you find the app helpful and that Dilara was able to assist you when needed. We appreciate your kind words!

5 / 5 Share

Aug. 7, 2024

I would not have been able to fix my problem without the help of Mathías. He was so knowledgeable, patient, and helpful. Thank you for making it so much easier!

Store

Actv8

Using app

Over 1 year

Total reviews

2

Average rating

5.0

Developer Reply

Hello there, Thank you for sharing your experience! We’re delighted to hear that Mathías was able to assist you so effectively. It’s great to know he made the process easier for you. We're always here to help!

5 / 5 Share

Aug. 7, 2024

Always appreciative of the fast responses, Maria is concise and very helpful when needed!

Store

WOGLO

Using app

3 months

Total reviews

5

Average rating

5.0

Developer Reply

Hello there, Thank you for your feedback! We're glad to hear that Maria was able to assist you promptly and effectively. We're always here to help whenever you need it!

5 / 5 Share

Aug. 7, 2024

Omnisend is super easy and seamless. It allowed me to set up pop up email sign ups, email automations, and multiple marketing campaigns in just a few clicks. Kayque from their support team was super helpful and guided me in every step of the way. Check out the free plan and when your store grows go for the paid plan!

Store

Huxey

Using app

29 days

Total reviews

4

Average rating

4.8

Developer Reply

Hello there, Thank you for sharing your experience! We’re delighted to hear that Omnisend has made it easy for you to set up your marketing campaigns. It’s wonderful to know that Kayque provided the support you needed. We’re excited to continue supporting you as your business grows!

5 / 5 Share

June 22, 2025

Amazing service support! We had a problem with the domain verification and Sıla was super helpful and solved it for us in a second best email marketing provider ever!

Using app

Over 5 years

Total reviews

2

Average rating

5.0

Developer Reply

Hello there, Thank you for sharing your experience! We're delighted to hear that Sıla was able to help you quickly with your domain verification. We're proud to be your email marketing provider and are always here to support you. 😊

5 / 5 Share

Aug. 6, 2024

I appreciate the customer service chat feature - Mathías in particular! He was able to help me out with an issue in a very timely manner.

Using app

12 months

Total reviews

3

Average rating

3.7

Developer Reply

Hello there, Thank you for your review! We're glad to hear that you appreciate our customer service chat feature and that Mathías was able to assist you promptly with your issue. We strive to provide timely and effective support to ensure a smooth experience for our users. If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!

5 / 5 Share

Aug. 6, 2024

I needed help to change currency on our omnisend account which is connected to our store and thanks to Maria it was resolved in 2 minutes . Thank you Maria for your support

Using app

5 months

Total reviews

4

Average rating

5.0

Developer Reply

Hello there, Thank you for sharing your experience! We're delighted to hear that Maria was able to quickly assist you with changing the currency settings on your Omnisend account. It's great to know that the issue was resolved efficiently, allowing you to continue managing your store smoothly. If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help and ensure your satisfaction!

5 / 5 Share

Aug. 5, 2024

Dilara not only helped my sort my issues setting up my first email but she sent me a screen recording to visually walk me through the whole process. Excellent customer service!! Very happy I've made the change

Using app

About 1 hour

Total reviews

1

Average rating

5.0

Developer Reply

Hello there, Thank you for your review! We're thrilled to hear about your positive experience with Dilara and how her extra effort, including a screen recording, helped you set up your first email smoothly. It's wonderful to know that our customer service has made a significant impact, making you feel confident about your decision to switch. If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to support your ongoing success with Omnisend!

5 / 5 Share

Aug. 5, 2024

Eduarda thank you so much! Great customer service! Fast reply, helpful, amazing. We sorted everything out very quickly! Very satisfied!

Using app

11 months

Total reviews

1

Average rating

5.0

Developer Reply

Hello there, Thank you for your review! We're delighted to hear that Eduarda provided you with great customer service, offering fast and helpful assistance that quickly resolved your issues. Your satisfaction is very important to us, and we're thrilled to have met your expectations. If you need any more help or have further questions in the future, please don't hesitate to reach out. We're here to continue providing excellent support!

5 / 5 Share

Aug. 3, 2024

J'utilise Omnisend pour paramétrer mes mails de Bienvenue, d'abandon de panier etc, et je suis très satisfaite de la plateforme. De plus, leur service client est incroyable ! Je remercie Saleh pour sa précieuse aide, qui en à peine 10 minutes à résolu tous mes problèmes.

Using app

18 days

Total reviews

1

Average rating

5.0

Developer Reply

Bonjour, Merci pour votre avis ! Nous sommes ravis d'entendre que vous êtes très satisfait d'Omnisend pour la configuration de vos mails de bienvenue, d'abandon de panier, et plus encore. C'est formidable de savoir que notre service client vous a impressionnée et que Saleh a pu résoudre rapidement tous vos problèmes. Si vous avez d'autres questions ou besoin d'assistance supplémentaire, n'hésitez pas à nous contacter. Nous sommes là pour vous aider !

1 / 5 Share

Aug. 2, 2024

This app was good, untill they started deceiving their customers. At first, the payment was based on how many emails and sms messages can you send, now they are doing some tricky way to take money from you, and they are charging on the amount of subscribers you have. We have just 600 active subscribers, and they are charging us like we have 3000 +. HIGHLY AVOID THIS APP!!!

Using app

8 months

Total reviews

12

Average rating

3.7

Developer Reply

Hello there, Thank you for sharing your feedback. We apologize for any confusion and frustration you’ve experienced regarding our pricing structure. Our billing system is designed to be transparent and fair, charging based on the number of subscribers and non-subscribers in your audience. A senior agent has already reached out to address your concerns and provide clarification. Please respond to their email so we can assist you further and resolve any issues. We appreciate your patience and understanding as we work to improve your experience with our service.

5 / 5 Share

Aug. 1, 2024

Easy to use and Kayque was very very helpful.

Using app

Over 3 years

Total reviews

2

Average rating

5.0

Developer Reply

Hello there, Thank you for your review! We're glad to hear that you found the platform easy to use and that Kayque was especially helpful. If you need any more assistance or have further questions, please don't hesitate to reach out. We're here to help!

5 / 5 Share

Aug. 1, 2024

Works great, much better than mailchimp. Pricing and features set them above anyone else. On top of that thier customer support is top notch, Kayque was super helpful helping me with a DNS update issue.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Hello there, Thank you for your review! We're delighted to hear that you find our platform superior to others in terms of pricing, features, and especially customer support. It's great to know that Kayque was able to assist you effectively with your DNS update issue. We're committed to providing top-notch service and support to ensure your continued success. If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!

5 / 5 Share

Aug. 1, 2024

It's a great app for recovering abandoned carts. Easy to set up workflows. Value for money.

Using app

2 days

Total reviews

3

Average rating

5.0

Developer Reply

Hello there, Thank you for your review! We're pleased to hear that you find the app effective for recovering abandoned carts and easy to use for setting up workflows. It's great to know that you see it as good value for money. If you need any further assistance or have more questions about utilizing additional features, please don't hesitate to reach out. We're here to help!

5 / 5 Share

Aug. 1, 2024

Always amazing service and a great platform

Using app

Over 3 years

Total reviews

4

Average rating

5.0

Developer Reply

Hello there, Thank you for your review! We're thrilled to hear that you consistently experience amazing service and enjoy using our platform. We appreciate your feedback and are here to continue providing great support and functionality. If you have any questions or need further assistance, please don't hesitate to reach out. We're here to help!