Omnisend Email Marketing & SMS
Omnisend Email Marketing, Pop Ups & SMS for Shopify Stores
Rating
4.7
feedback
5,983
chart
#44
All reviews
Rating Breakdown
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Aug. 10, 2023
Very nice app, complete and easy to understand. Customer service is amazing, patient and understanding. Special mention to Andrés who provided incredible advices and solutions.
Aug. 21, 2023
Being going back and forth with support reps at Omnisend for more than a week, to isolate an abandoned cart discount from a particular collection that is based on PRE-ORDER. I did not make much progress until Vlad took over the ticket. Being a senior bloke at Omnisend, he ensured that feedback and explanations were detailed and that the plan of action would work. The issue was eventually put to bed with Vlad's expertise.
Hello there! Thank you for sharing your recent experience with our Omnisend support team. We understand you've had trouble getting a discount to work for abandoned carts in a specific collection. We're taking your concerns seriously and have carefully looked through your support ticket history. Our team has worked hard to fix the problem you've faced and give you a solution that works. In your latest conversation, we've taken big steps to solve the issue you've had with the way abandoned cart workflow is set up. Our team has checked that the suggested solution will definitely solve the problem of the discount not working right for the specific group of items you mentioned. We're sorry if there was any confusion or mixed messages in the past. Your happiness is really important to us, and we're fully dedicated to fixing this for you. If you run into more problems or have questions, please reach out to us anytime. Our support team is here and ready to help make sure your experience with Omnisend is smooth and just what you need. Our support representative has reached out to you with more details. Thanks for choosing Omnisend. We're excited to make sure you get the support you deserve.
Aug. 9, 2023
Olesia and team have been super helpful with my questions while I get used to Omnisend. It's a great app and really supporting my marketing. Thank you for all the assistance so far.
Aug. 9, 2023
I had a very minor issue, but needed customer service and Olesia at Omnisend did a fantastic job. The wait time was short and she was super patient and helpful and quickly resolved the problem 100%. Great customer service is so important and Omnisend has that! Thank you.
Aug. 9, 2023
I am not very happy, very bad first impression of Omnisend. Downloaded app 5 days ago. Process was pretty easy in the beginning to set up but then I hit a wall by not being able to verify my domain. It's been 5 days yet nobody has helped me solve this problem, my business has been unable to send out marketing campaigns and it's been 12 hours since I last spoke with someone in customer service who basically ignored me. Terrible way to start things and it's hurting my business.
Hello there, and thank you for taking the time to submit your feedback about Omnisend! We're sorry to hear about your negative experience with Omnisend. We deeply value your feedback and are committed to addressing your concerns. We want to clarify that we take every customer's concerns seriously, and we truly understand the impact that technical difficulties can have on your business operations. We'd like to provide some insights into the situation you've described: While it might have seemed like there was a delay in resolving your domain verification issue, please know that our team was actively working on it behind the scenes. We're sorry if there was any perception of being ignored; that was certainly not our intention, as our agents attempted to reply to your messages in a timely fashion and were informing you of every escalation they had to make. Our aim is to make sure every customer receives the assistance they need as soon as possible. We understand that email deliverability is crucial for your marketing campaigns, and we're glad to see that the domain verification issue has been successfully resolved with the help of our Support Team at the time this review went live. Your business can now resume sending out campaigns without any hindrance. We acknowledge that a smooth and efficient onboarding experience is vital, and we're taking steps to improve our processes based on your feedback. Your input helps us refine our services to better serve our valued customers like you. Should you have any further questions, concerns, or require assistance in the future, please don't hesitate to reach out. We're here to support you in making the most of our platform for your business success.
Aug. 8, 2023
I wanted to take a moment to share my incredible experience with the Omnisend email marketing app and, more importantly, the exceptional customer support provided by Baarath. As a webshop owner, finding the right tools for efficient communication with customers is vital, and Omnisend exceeded my expectations in every way. When I encountered some challenges while using the app, I decided to reach out to their support team. To my surprise, I received assistance almost immediately, and it was Baarath who took charge of my query. Right from the start, he demonstrated a level of friendliness and professionalism that put me at ease. What truly sets Baarath apart is his dedication to ensuring customer satisfaction. Not only did he provide step-by-step guidance, but he went above and beyond by creating two personalized videos that explained how to resolve my issue. I've never experienced such personalized support before, and I was genuinely impressed by the effort he put into helping me. His deep understanding of the Omnisend app's features was evident as he walked me through the solutions. Baarath's patience, clear communication, and willingness to assist stood out throughout our interactions. He not only solved my problem but empowered me with knowledge that will undoubtedly benefit my webshop's email marketing efforts in the long run. As for the Omnisend app itself, I can confidently say that it's a powerful tool for email marketing. The features are comprehensive and user-friendly, making it an ideal choice for businesses of all sizes. However, what truly solidified my loyalty to Omnisend was the exceptional customer support provided by Baarath. In my opinion, Baarath's exceptional service deserves recognition. His commitment to helping customers succeed is commendable, and I wholeheartedly believe he should receive a raise for his efforts. In conclusion, I wholeheartedly recommend Omnisend for its outstanding email marketing capabilities, but above all, for the incredible customer support experience exemplified by Baarath. If you're searching for an email marketing app that not only delivers exceptional features but also unparalleled customer service, look no further. A big thank you to Baarath and the entire Omnisend team for making my journey as a webshop owner smoother and more successful. Your dedication is truly appreciated!
Aloha! Thank you for sharing your remarkable Omnisend experience, topped with a Baarath twist of excellence! 🌟 It's heartening to hear how our app exceeded your expectations and how Baarath's personalized support went the extra mile – or two videos, in this case! 🎥🚀 We're thrilled to have played a part in making your store's journey smoother. Kudos to Baarath and our team for keeping the customer service bar high! Happy marketing with Omnisend!
Aug. 8, 2023
So far, they have been great and very helpful! I look forward to continued work with them at this time.
Aug. 8, 2023
Absolutely loving Omni Send! We recently switched from another provider and couldn't be more pleased with the decision. The user experience is fabulous and the support is second to none. There has been a few kinks getting the ball rolling which is natural when migrating and the team have been nothing but supportive. Special thanks to Matija who has been very helpful, communicative and delivers top class customer support!
Aug. 8, 2023
Excellent App, WOW! Very Impressive, I absolutely loved the free course! The best thing to happen to Shopify.. Thank You!!
Aug. 7, 2023
Tut genau was es soll und das sehr verständlich. Der Support ist sehr gut erreichbar wenn Fragen auftauchen (Danke an Karine). Bisher kann ich Omnisend zu 100% empfehlen.
Aug. 7, 2023
Thank you for all your help, Matija, Sanya, Salma. Thank you for all your help, Matija, Sanya, Salma.
Aug. 3, 2023
Omnisend has been so easy to use and their support team was quickly able to answer my question. I was connected to Kayque within seconds of inquiring on their chat and I was able to solve my question in just a few minutes. Thanks again Kayque and the rest of the Omnisend team!
Aug. 3, 2023
Good. Love the service, helped me a lot. Matija did the great job and helped me resolve lots of problems
Aug. 2, 2023
Agustin took his time to help me fix my automation issue!! he is great to work with! It's hard to find a company that is quick to respond, knows what they are doing, and is kind.
Aug. 2, 2023
Easy to use, user-friendly app! Every function is there what is needed. Also, the support is very kind, helpful, and fast! I can only recommend Omnisend to everyone!
Aug. 1, 2023
great service. love it all you are a life changer beautiful and easy to understand. keep going with the great services
July 31, 2023
We've only been using this app a week or two but I've said "this is amazing" more times than I can count. The A/B testing is an incredible tool that's very accessible and has already helped us understand how to better communicate with our customers. The one thing I've been frustrated with since transitioning from Shopify Email is that I can't access the images and products saved in my store. I'd like to be able to just "insert" > "product" like I did on Shopify and have it pull from the product pages. Instead I have to download and upload my photos to Omnisend. BUT All the other features and amazing customer service (thanks Karine!) has made that minor inconvenience easily tolerable.
Thank you for your wonderful feedback! We're thrilled to hear that you find our A/B testing tool incredible and accessible. We appreciate your suggestion about accessing images and products, and we'll certainly consider it for future improvements. Our team, especially Karine, is delighted to provide you with amazing customer service. We look forward to continuously exceeding your expectations! 🚀
July 31, 2023
My experience with Omnisend has been amazing! Customer service operator Matija was super helpful and very fast to response! highly recommend this app!
July 28, 2023
Kayque and Andrés from Omnisend truly exemplify professionalism and efficiency in their customer service. When I encountered a problem, they swiftly and adeptly addressed it, leaving no room for frustration. I'm genuinely impressed with the level of support they provided. If you're seeking assistance from experts who go above and beyond, look no further than Omnisend.
July 28, 2023
New to using Omnisend and was getting an error message. Baarath helped me fix the problem in a timely manner.