All reviews

Rating Breakdown

  • 5
    90% (2,619 ratings)
  • 4
    4% (124 ratings)
  • 3
    1% (17 ratings)
  • 2
    1% (26 ratings)
  • 1
    5% (143 ratings)

Reviews with Text

  • 93% (2,733)
Review RSS Feed Review RSS Feed

5 / 5 Share

July 24, 2024

Great support! Showed me exactly what was needed.

Using app

About 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Hello there, Thank you for your review! We're glad to hear that you received great support and found exactly what you needed. If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!

5 / 5 Share

July 24, 2024

I am using Omnisend since around 4 months now and I can only highly recommend it. I find the user interface very friendly and intuitive. Very important for me is a complete and up-to-date documentation, which is also easily searchable - these are all qualities of the excellent knowledge base / help center of Omnisend. I find the pricing absolutely fair for the value Omnisend provides. I had to contact support only 1 time so far and they were very fast to answer and extremely helpful, providing a solution to the issue very fast. Thank you Kayque and Dilara for your prompts replies and help!

Using app

4 months

Total reviews

6

Average rating

5.0

Developer Reply

Hello there, Thank you for your review! We're delighted to hear that you've had a positive experience with Omnisend over the past four months and appreciate the user-friendly interface and comprehensive documentation. It's great to know that our pricing feels fair for the value provided and that our support team, including Kayque and Dilara, was quick and helpful when needed. We're here to continue providing excellent service, so if you have any more questions or need further assistance, please don't hesitate to reach out. Thank you for choosing Omnisend!

5 / 5 Share

July 24, 2024

While i find Omnisend to be expensive, the support you receive is second to none. You speak with real humans via email and they are tremendously helpful. I just had a Domain query that was handled professional and quickly by Maria. Huge thanks!

Using app

Over 5 years

Total reviews

3

Average rating

5.0

Developer Reply

Hello there, Thank you for your review! We appreciate your feedback regarding the pricing and are delighted to hear about your positive experience with our support team. It's great to know that Maria provided you with professional and quick assistance with your domain query. We're committed to offering exceptional service and are glad to have met your expectations. If you need any more help or have further questions, please don't hesitate to reach out. Thank you for choosing Omnisend!

5 / 5 Share

July 24, 2024

I have always like Omnisend and have used their software for years. It just works great and very intuitive. I needed help with verifying my sender email and Dilara was very knowledgeable and helpful. Top notch service from Omnisend and Dilara! MideastGrocers.com

Using app

About 4 years

Total reviews

3

Average rating

5.0

Developer Reply

Hello there, Thank you for your review! We're thrilled to hear that you've had a positive long-term experience with Omnisend and find our software intuitive and effective. It's great to know that Dilara was able to assist you knowledgeably with your sender email verification. We're proud to provide top-notch service and appreciate your recognition. If you need any further assistance or have additional questions, please don't hesitate to reach out. We're here to help!

5 / 5 Share

July 23, 2024

The Omnisend customer service team, represented by Baarath and Eduarda, provided excellent assistance. They promptly addressed my issues and found a solution in a timely manner. I'm very satisfied with their service.

Using app

About 3 years

Total reviews

4

Average rating

5.0

Developer Reply

Hello there, Thank you for your review! We're delighted to hear that Baarath and Eduarda from our customer service team were able to provide you with excellent assistance and promptly resolve your issues. Your satisfaction is our priority, and we're pleased to have met your expectations. If you need any further assistance or have more questions, please don't hesitate to reach out. We're here to help!

5 / 5 Share

July 23, 2024

Using app

Over 4 years

Total reviews

2

Average rating

5.0

Developer Reply

Hello there, Thank you for the 5-star review! We're thrilled to receive such high praise. If you have any questions or need further assistance, please don't hesitate to reach out. We're here to help!

5 / 5 Share

July 23, 2024

I was having trouble with an automation email and Baarath was super responsive and helpful in supporting me to quickly make everything work again!

Using app

About 4 years

Total reviews

1

Average rating

5.0

Developer Reply

Hello there, Thank you for your review! We're glad to hear that Baarath was super responsive and helpful in resolving your issue with the automation email. We're committed to providing prompt and effective support to ensure everything works smoothly for you. If you need any further assistance or have more questions, please don't hesitate to reach out. We're here to help!

5 / 5 Share

July 22, 2024

I have been loving Omnisend for all my automated emails and newsletters and their pricing is affordable. Their support is amazing, always able to solve my problem or at least find a work around. I chatted with Deniz today and he promptly solved my issue for me.

Store

Lahay

Using app

10 months

Total reviews

6

Average rating

5.0

Developer Reply

Hello there, Thank you for your review! We're delighted to hear that you've been enjoying using Omnisend for your automated emails and newsletters and find our pricing affordable. It's great to know that our support team, including Deniz, has been consistently helpful in resolving your issues promptly. If you ever need further assistance or have more questions, please don't hesitate to reach out. We're here to help!

5 / 5 Share

July 22, 2024

I must say I am super impressed with Omnisend, and I am so glad I chose them for my email marketing! I'm not very good with technology and was having an issue connecting my account to my domain. Kayque was very helpful (and patient!) and stayed with me until I got it all figured out! Great company, great product, and great customer service!

Using app

8 months

Total reviews

3

Average rating

5.0

Developer Reply

Hello there, Thank you for your review! We're delighted to hear that you're impressed with Omnisend and pleased with your decision to choose us for your email marketing needs. It's great to know that Kayque provided helpful and patient support, ensuring you could successfully connect your account to your domain. We're proud to offer great products and customer service, and we look forward to continuing to support your marketing efforts. If you need any further assistance, please don't hesitate to reach out. We're here to help!

1 / 5 Share

July 20, 2024

trash app, i will be switching to klavyio or something else. I currently have this for 3 stores but today was the breaking point. They always require some type of domain email verification and their support is garbage. Claim to reply in under 10 minutes but don't. DO NOT OVER PAY FOR THIS email provider, they are terrible.

Using app

Almost 6 years

Total reviews

9

Average rating

2.4

Developer Reply

Hello there, Thank you for sharing your feedback. We sincerely apologize for the frustration and inconvenience you’ve experienced with our service. We understand how critical timely support and reliable functionality are for your business. The domain verification issue you’re encountering is related to having multiple SPF records on your end. To resolve this, please merge the records into one and delete the extras, as our agents have advised. A senior agent has already reached out to you to address your request and provide further assistance. We strive to respond as quickly as possible and regret that we did not meet your expectations in this instance. We are committed to resolving this matter and improving your experience with our service. If you need any additional help, please respond to the email from our senior agent. Thank you for your understanding and patience.

5 / 5 Share

July 20, 2024

Great support, had an issue with one of my templates. Maria responded quickly and fixed issue without hesitation.

Using app

4 months

Total reviews

3

Average rating

5.0

Developer Reply

Hello there, Thank you for your review! We're pleased to hear that Maria provided great support and resolved the issue with your template quickly and efficiently. If you encounter any more challenges or have further questions, please don't hesitate to reach out. We're here to help!

5 / 5 Share

July 20, 2024

Ive had some issues with sending emails and Sila was a fast and a great help. Thanks!

Using app

10 months

Total reviews

5

Average rating

5.0

Developer Reply

Hello there, Thank you for your review! We're glad to hear that Sila was able to assist you quickly and effectively with your email issues. If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!

5 / 5 Share

July 18, 2024

Great customer service!

Using app

6 months

Total reviews

3

Average rating

5.0

Developer Reply

Hello there, Thank you for your review! We're delighted to hear that you had a great experience with our customer service. If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!

5 / 5 Share

July 18, 2024

Had a brief contact with Dilara with Omnisend's customer service team. The issue involved an error message and it was fairly complex. Dilara was able to diagnose and solve my problem in just a few minutes. The Omnisend customer service team was very responsive and fast. would recommend

Using app

About 5 years

Total reviews

1

Average rating

5.0

Developer Reply

Hello there, Thank you for your review! We're thrilled to hear that Dilara was able to quickly diagnose and solve your issue, despite its complexity. We're glad that you found our customer service team responsive and fast. Your recommendation means a lot to us, and we're here to continue providing excellent support whenever you need it. If you have any more questions or require further assistance, please don't hesitate to reach out. We're here to help!

5 / 5 Share

July 18, 2024

Always receive prompt support from the team. Technical issues beyond my skillsets with the domain provider stopped our campaign. Dilara was prompt and specific with what I needed to provide my host provider to get us up and running again. Thanks so much

Using app

About 3 years

Total reviews

4

Average rating

5.0

Developer Reply

Hello there, Thank you for your review! We're glad to hear that you received prompt support from our team, especially from Dilara. It's great that she could provide specific guidance to help resolve your issues with the domain provider quickly. If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help and ensure your campaigns run smoothly!

5 / 5 Share

July 16, 2024

Great so far - sent one campaign and with excellent customer help was able to execute easily. Integration with contact list and website is seamless.

Store

VOOM

Using app

7 days

Total reviews

3

Average rating

5.0

Developer Reply

Hello there, Thank you for your review! We're delighted to hear that your experience has been positive so far, especially with the support you received during your campaign execution. It's great to know that the integration with your contact list and website has been seamless. If you need any further assistance or have more questions as you continue to use our platform, please don't hesitate to reach out. We're here to help ensure your continued success!

5 / 5 Share

July 15, 2024

I had trouble to make the automations work properly and assistance was very reactive and helpful. So far, I'm very happy with the service !

Store

dorilou

Using app

2 months

Total reviews

1

Average rating

5.0

Developer Reply

Hello there, Thank you for your review! We're glad to hear that our assistance team was responsive and helpful in resolving your issues with the automations. We're committed to ensuring you have a great experience, and it's wonderful to know that you're very happy with the service so far. If you encounter any more challenges or have further questions, please don't hesitate to reach out. We're here to help!

1 / 5 Share

July 13, 2024

App is not working for couple of days, I can't contact with support. Very poor quality.

Using app

Over 1 year

Total reviews

1

Average rating

1.0

Developer Reply

Hello there, Thank you for your feedback. We apologize for the inconvenience you've experienced with our app and the difficulty in reaching our support team. We understand the frustration this situation has caused and are committed to resolving the issue as quickly as possible. A senior representative has reached out to you to assist with this matter. Please respond to their email at your earliest convenience so we can provide the support you need. We appreciate your patience and understanding as we work to improve your experience with our service.

5 / 5 Share

July 11, 2024

Just getting started with Omnisend, and so far it's been a bit rocking getting the everything working properly. I am giving them 5 stars due to their excellent client response. With the issues we've had so far, they've been quick to get answers, and we haven't felt abandoned through the process. I am anticipating good things working with this platform.

Using app

About 2 months

Total reviews

3

Average rating

5.0

Developer Reply

Hello there, Thank you for your review and the 5-star rating! We're glad to hear that our client response has been excellent and that you've felt supported throughout the process. We're committed to ensuring your experience improves and that you find great value in working with Omnisend. We look forward to your continued success on our platform, and please remember, we're here to help whenever you need us!

5 / 5 Share

July 10, 2024

easy enough for the average user to work with, easy to understand

Using app

About 3 hours

Total reviews

1

Average rating

5.0

Developer Reply

Hello there, Thank you for your feedback! We're glad to hear that you find our platform easy to use and understand. We aim to make our tools accessible for users of all skill levels. If you have any questions or need further assistance, please don't hesitate to reach out. We're here to help!