Omnisend Email Marketing & SMS
Omnisend Email Marketing, Pop Ups & SMS for Shopify Stores
Rating
4.7
feedback
5,983
chart
#44
All reviews
Rating Breakdown
Review RSS Feed
Sept. 1, 2023
Switched from MailerLite to Omnisend and so far, so good. Had a little trouble in setting up (e.g. CSV file upload not working or some issues with automation set-up). But the team is on point and always here to help, quick response times. Thanks Salma for sorting out the issue with the automation for us!
Aug. 31, 2023
Ich bin in letzter Zeit Sehr unzufrieden mit dem Support. Lange Wartezeiten auf Rückmeldungen und dann kommen antworten , mit denen man nichts anfangen kann. Bei diesen überteuerten Preise der App, erwartet man wenigstens einen besseren Support. Aktuell bin ich sehr unzufrieden und kann Omnisend nicht weiterempfehlen!
Hello! Thank you for sharing your recent experience with our support team. We apologize for the frustration you encountered. Your feedback is valuable, and we'll take it into consideration while improving the quality of our service. Regarding your inquiry about sending newsletters that redirect to your Amazon products and offering discounts, you can include Amazon links in your newsletters. However, implementing automatic discounts for Amazon products via Omnisend is not currently supported. We have noted your request for future consideration. We hope you'll consider giving us another opportunity to meet your expectations. If you have further questions, please don't hesitate to reach out.
Aug. 31, 2023
Good app for a good price. Support was also quick and helpful. I got stuck setting up some stuff and Olesia was quick to fix everything.
Sept. 20, 2023
Omnisend is so easy to get set up and use. Don't how to do something? They have detailed and easy to follow & find resources on EVERYTHING. Still confused? Their chat support is quick and very helpful. Luiz was able to me answer questions and get flows launched fast. This was a great experience compared to the previous platform we used and eventually left for the exact opposite reasons. Olesia from Omnisend is also so helpful and ensure we were set up for success :)
Aug. 28, 2023
Great app and easy to use. Sent my first email in no t too much time at all. If I get stuck help is not too far away!
Aug. 25, 2023
Teniamos un inconveniente con los pop-ups y Baarath fue muy amable, nos indicó como poder solucionar. Actualmente su propuesta nos ha sido de ayuda.
Aug. 24, 2023
Super grateful for her she helped me so quickly and didn't give me a hard time. super sweet and helpful. thank you.
Store
My Store
Using app
3 days
Aug. 24, 2023
Sanya was so helpful with helping me get this set up in my shopify!! She was very patient and just amazing!!!
Aug. 20, 2023
I recently started using Omnisend, and I must say, this app is truly impressive! Not only does it offer a wide range of features that make managing my marketing campaigns a breeze, but the support team is also top-notch. I had the pleasure of working with Andrés, who provided outstanding support when I encountered a DKIM issue. He went above and beyond by giving me in-depth answers, helpful screenshots, and clear instructions on what I needed to do. Andrés also took the time to answer some additional questions I had thoroughly. Omnisend has definitely earned a 5-star rating from me, and I can't recommend it highly enough. The combination of their fantastic features and the amazing support team, especially Andrés, makes this app a must-have for anyone looking to streamline their marketing efforts!
Aug. 19, 2023
So I've tried around 6 other sms and email marketing apps and at least for me they were difficult to use and hard to understand. What I like most about the platform is the drag-and-drop features. ur able to easily create email and sms workflows
Aug. 22, 2023
I've been studying this app for the past few days, and I've discovered a major flaw that I hadn't noticed before. Welcome emails are only sent when using the Omnisend pop-up subscription. For instance, new subscribers to my store receive a 15% discount. However, if a customer registers an account or subscribes via a Shopify page, this app does not send the discount and welcome email. I realized this issue when I noticed that I had 40 people subscribe in one day, but the app only sent out 5 welcome emails. This means the other 35 new customers did not receive my discount email. It's hard for me to estimate how many orders this has cost me Easy to use and set up, but expensive. Sending emails like this is a basic feature that shopify should provide. This app increases in cost as your customers increase and keep increasing. You can't change it, only delete it.
Thank you for sharing your thoughts with us! We understand your concern regarding the welcome email functionality and its compatibility with different subscriber sources. We would like to reassure you that our Welcome Workflow is designed to be compatible not only with Omnisend forms but also with standard Shopify forms. Furthermore, we have a solution in place for contacts falling outside of these categories to ensure that no potential sales are lost. We understand your frustration regarding the discrepancy between the number of subscribers and the number of welcome emails sent. It's important to note that your concern has been noted and is being addressed proactively by our support team. Our support representative has reached out to you with detailed instructions on how to ensure that your welcome emails reach all your subscribers, regardless of their source of subscription. We want to emphasize that our customer support is readily available to assist users with any questions or concerns they may have. It's regrettable that you hadn't reached out to us prior to leaving your review, as our support team would have been more than happy to guide you through the steps to achieve the desired result. We're also pleased to hear that you found Omnisend easy to use and set up. We understand that pricing can be a concern, and we do want to clarify that our pricing structure depends on the number of billable contacts you have in your account. We're continuously working to offer value for the investment made and enhance the experience for our users. Our support representative has reached out to you with more information about our billing system. If you have any questions or need any assistance, do not hesitate to contact our Support Team, we are available 24/7 and can be reached via In-app chat or email at [email protected]. Have a good one!
Aug. 18, 2023
Omnisend customer support is very attentive and quick! I needed help to replace my existing store with a new one. Baarath was very patient and kind and was able to help me with zero issues. :)
Aug. 18, 2023
I've experimented with different email marketing tools, particularly those integrated with Shopify. Many were not intuitive and difficult to adapt to. However, upon a professional recommendation, I chose Omnisend for its ease of use. While there are aspects that can't be tailored, such as auto-response emails, their support team was both helpful and prompt.
Aug. 16, 2023
I think Omnisend is the generally best ESP app based on price and performance. And the customer service is outstanding compared to other popular choices. At least if you are sending SMS as well. However to get 5 stars I am missing (by importance): 1. Ability to choose collections in automatic recommender. In order to automate without being extremely repetetive or irrelevant I need to insert different content. 2. Automations by the day of the week (weekly newsletters). So I can send a "this weeks bestsellers" each friday etc 3. Signup forms that recognise if user is a subscriber - When collecting subscribers is the main point, it makes littles sense not to be able to excluded already subscribed customers from getting popups. I have to have another app for this :( Anyway, thanks for a great app!
Aug. 15, 2023
Customer support is awesome, always on hand and responsive. Luiz and the team are top stuff. Really help me navigating using the tool Highly recommend!
Aug. 14, 2023
Great app for EDM and awesome customer service, always support us there. I'm now exploring all the sections, hope it helps us more.
Aug. 14, 2023
Karine is the best tech support person I have ever met. Unrivaled speed of response with full patience. Wish I could get more customers at Omnisend!
Aug. 11, 2023
In general, Omnisend is a very good Email Marketing app. It is simple to use, offers almost every service needed, and customer service is fast & great!
Aug. 11, 2023
Thank Dilara. Quick response. Offering clear and detailed instructions for my questions.
Aug. 10, 2023
Thank you very much for Baarath's patient explanations. Despite the simplicity of my questions, as a beginner, I found it a bit challenging. Baarath professionally resolved these minor issues for me. He is a highly professional individual.