Omnisend Email Marketing & SMS
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I have just downloaded the app today and created my first ever newsletter for email. For someone who is more artistic than technical, I found it relatively easy to use. As an example, I have been trying to do an email newsletter for 2 days on lots of different apps and was almost giving up. I found them either too difficult or the speed was too slow and connections were jumping. So based on this, I would highly recommend Omnisend.
Hello there, Thank you for sharing your experience! We're so pleased to hear that you found Omnisend easy to use for creating your first email newsletter, especially after the challenges you faced with other apps. We're thrilled that our platform could meet your needs where others didn't, and we appreciate your recommendation. If you have any questions or need further assistance as you continue to explore more features, please don't hesitate to reach out. We're here to help make your email marketing efforts a success!
Saleh was the best! he was extremely kind, patient and helpful. I haven't experienced anyone help out quite as much as Saleh did. He 100% needs to be recognized for this as he saved omnisend a customer since we were exploring other options to find what we needed. Saleh let me know that I can get it done with omnisend.
Hello there, Thank you for your glowing review! We're thrilled to hear about your exceptional experience with Saleh. His dedication to providing kind, patient, and helpful support is exactly what we strive for. It’s wonderful to know that his efforts have reinforced your decision to stay with Omnisend. We will certainly recognize Saleh for his outstanding service. Thank you for sticking with us, and if you need any further assistance or have more questions, we're always here to help!
I'm new to Omnisend and read the documentation and watched a few videos but I had issues trying to combine discounts and understanding how to manage them. I contacted support late on a Friday afternoon not expecting a response right away and Eduarda replied to me and provided the solution in one response! Very happy so far and the quick, professional support, is great!
Hello there, Thank you for sharing your experience as a new user of Omnisend! We're delighted to hear that Eduarda was able to assist you promptly and effectively, even late on a Friday. It's great to know that our support team's quick and professional response made a positive impact. We’re committed to providing excellent service, and we're glad you're happy with your experience so far. If you have any more questions or need further assistance, we're here to help!
I recently encountered a technical issue while trying to set up my sender domain for my CS email address. To my surprise, even though it was the weekend, the customer service agent (Sila) quickly stepped in and assisted me. She were incredibly responsive and knowledgeable, guiding me through the entire process and ensuring that my issue was resolved promptly. I am truly impressed with the level of support Omnisend provided, especially considering the timing. Thank you for going above and beyond to help your customers. I give it 5 stars! Keep up the great work!
Hello there, Thank you for your wonderful review and the 5-star rating! We're so pleased to hear about your positive experience with Sila and the support you received over the weekend. Our team is dedicated to providing help whenever it's needed, and it's great to know that Sila was able to guide you through the setup process efficiently. We appreciate your kind words and are here to continue supporting you. Thank you for choosing Omnisend!
Excellent customer service and very knowledgeable.
Hello there, Thank you for your feedback! We're thrilled to hear that you had an excellent experience with our customer service team and found them to be knowledgeable. We strive to provide the best support possible, and your satisfaction is our top priority. If you need any further assistance, please don't hesitate to reach out. We're here to help!
Fantastic app very easy to use and would definitely recommend. The insights are also amazing.
Hello there, Thank you for your review! We're thrilled to hear that you find the app easy to use and are impressed with the insights it provides. Your recommendation means a lot to us, and we're glad you're enjoying your experience. If you have any questions or need further assistance, please don't hesitate to reach out. We're here to help!
Great assistance from Maria via the online chat. She answered my question and directed me to an online article where I could learn more the Product Picker Tools. Happy with the online chat service.
Hello there, Thank you for your review! We're delighted to hear that Maria provided you with great assistance through our online chat service and that she could direct you to further resources. We're glad you're happy with the service and hope you find the Product Picker Tools useful. If you have any more questions or need further help, don't hesitate to reach out. We're here to support you!
SIMPLE AND EASY
Hello there, Thank you for your review! We're glad to hear that you find our platform simple and easy to use. If there's anything more we can do to enhance your experience, please let us know. We're here to help!
Dilara was extremely helpful with assisting me with understanding automations + form features. Not only was Dilara super kind and patient but she took the time to listen to what I needed help with and solved the problem the first time around. Step by step easy video response. straight forward. Customer service was serving. Looking much more forward to using ominsend to maximize and set up a solid framework for my business back end. Thank you Kindly. Dilara
Hello there, Thank you for your thoughtful review! We’re so pleased to hear about your positive experience with Dilara and how she effectively assisted you with understanding automations and form features. It's great that her kindness, patience, and clear video response helped you feel more confident about using Omnisend to enhance your business operations. We look forward to continuing to support your journey towards setting up a solid framework for your business. Thank you for choosing Omnisend!
I recently downloaded this app for my Shopify website Email Marketing. I have been requesting a demo of the app with no response. I sent several emails asking for help setting up the app no response. I am now thinking of deleting the app and finding an email marketing app with better access to support. if anyone has any suggestions please feel free to let me know thanks.
Hello there, Thank you for sharing your experience, and I'm sorry to hear about the difficulties you've encountered in accessing support. I understand how important it is to feel supported as you set up your email marketing tools. We do not offer a demo period; however, we provide a comprehensive free plan that allows you to explore all the features of Omnisend without any time limit. With our Free plan, you can send up to 500 emails to 250 contacts, utilize Automation features, send 60 international SMS messages (one-time usage), and use 500 push notifications per month. This plan also includes access to third-party app integrations, unlimited segmentations, signup forms, and user seats in your account—no credit card required. For a detailed overview of what each subscription plan offers, please visit this link: https://www.omnisend.com/pricing/. A senior representative has reached out to provide detailed guidance on setting up and making the most of these features. Please check your emails for further instructions, and do not hesitate to respond for more personalized support. We're here to ensure you have all the tools and assistance you need to succeed with Omnisend. Thank you for your patience and understanding.
awesome and quick help, Didem was very competent and helpful. I looked for a solution for long time which he solved in one mail. Great service!
Hello there, Thank you for your review! We're delighted to hear that Didem provided quick and competent assistance, solving your issue efficiently. We're glad to have been able to provide you with great service. If you need any more help in the future, just let us know—we're here for you!
Easy-to-use, Didem from support was so helpful in helping us troubleshoot Domain Authentication issues.
Hello there, Thank you for the wonderful feedback! We're thrilled to hear that Didem was so helpful in resolving your Domain Authentication issues. If you have any more questions or need further assistance, feel free to reach out. We're here to help!
I recently contacted the Omnisend support team and was thoroughly impressed. They responded quickly, understood my issue right away and provided clear, effective guidance. The team was not only knowledgeable but also patient. Their dedication to customer satisfaction truly stood out.
Hello there, Thank you for sharing your positive experience! We're delighted to hear that our support team provided you with quick and effective assistance. Your satisfaction is our top priority, and we’re glad to know that their knowledge and patience made a difference. If you need any further help, just let us know!
Hello there, Thank you for the 5 stars review! We’re thrilled to hear that you’re satisfied with Omnisend. If there’s anything more we can do for you, just let us know!
I’m still in learning mode but this app has been so much easier to use than the others. I definitely would recommend these guys for your email and sms marketing. Thank you!
Hello there, Thank you for your review! We're glad to hear that you're finding Omnisend easy to use and that it's been a great tool for your email and SMS marketing needs. If you have any questions as you continue learning, feel free to reach out. We're here to help!
Dilara is very good.Very professional
Hello there, Thank you for your feedback! We're delighted to hear that Dilara provided you with professional and helpful support. If you need anything else, don't hesitate to reach out!
Omnisend has everything a small business needs to success at email marketing as well as great customer service. Any time i have had a problem, they have been there.
Hello there, Thank you so much for your kind words! We're delighted to know that Omnisend has been a great asset to your business and that our support team has been there for you when needed. We’re committed to helping you succeed with your email marketing, and it’s wonderful to see it making a difference. If you ever need anything, don’t hesitate to reach out—we’re always here to help!
The app provides excellent support for our marketing campaigns and we generate important additional sales as a result. Setting it up was very easy. We were also able to count on Johnny's fast and competent support when it came to changing our store. Thanks for the great help and we recommend the app to everyone else.
Hello there, Thank you for your thoughtful review! We're thrilled that Omnisend is driving valuable results for your marketing campaigns and helping you generate additional sales. It's great to hear that the setup process was smooth and that Johnny provided the fast and competent support you needed during your store transition. Your recommendation is much appreciated, and we're here to continue supporting your success!
STAY CLEAR - I would say stay away from this company if you would like customer support. They don’t provide anything but empty promises and ongoing stress. The only lady that has been helpful was the one that set it up but apart from that it’s terrible. They charge you for a subscription you can’t even access and when you ask for a refund they say well it’s because there was still emails getting sent out you still have to pay. ( what a joke because I couldn’t even get access to the account ) went to my bank and forced the refund on Omnisend as it wasn’t suppling the full goods or service I was paying for. And now the stupid company won’t disconnect from my website and keep sending me emails saying I need to pay money for sms credits but they confirm my account has been cancelled and closed off? But no it hasn’t as if I go on my website the automations are still running, but now I’m not paying so what a nightmare. Sort your workflow and customer accounts out as I don’t want to be associated with omnisend anymore. Remove my details and unlink from my website. Enough is enough!!!
Hello there, Hello, I’m truly sorry to hear about the challenges you’ve faced and the frustration it’s caused. We understand how important it is for our customers to have a smooth experience. I want to assure you that a senior representative reached out to you previously to confirm the account deletion and provided details about the charges. Additionally, the refund you requested was processed 21 days ago. If you’re still encountering issues or have further concerns, please review the email from our senior agent. Your feedback is important to us, and we’re here to help resolve any remaining issues. Thank you for your understanding and patience.
Pretty good customer support
Hello there, Thank you for your review! We're glad to hear that you're satisfied with our customer support. We strive to provide the best assistance possible and are always here to help with any questions or issues you may have. Your feedback is much appreciated! 😊
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