Omnisend Email Marketing & SMS
Omnisend Email Marketing, Pop Ups & SMS for Shopify Stores
Rating
4.7
feedback
5,984
chart
#44
All reviews
Rating Breakdown
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July 17, 2023
The Omnisend help support team has been exceptionally helpful whenever I am in need of assistance. Baarath in particular, always provides terrific service! He is always very professional, patient, and responsive. I would highly recommend using Omnisend as your email marketing platform.
July 15, 2023
Baarth quickly helped me fix my issue. Appreciate that I didn’t have to wait hours for a response. I like Omnisend.
July 14, 2023
Die Jungs waren schnell mit dem Antwort und haben das technische Problem innerhalb von 24 Stunden identifiziert und eine Lösung geschrieben. Finde den Support Top. Danke!
July 12, 2023
Omnisend proves itself to be an impressive tool in the realm of email marketing. The platform offers a comprehensive suite of features that effectively caters to all our email marketing needs. Whether it's segmenting our audience, personalizing emails, or tracking the performance of our campaigns, Omnisend has it all. Moreover, the pricing structure is a standout aspect. It is affordable, competitive, and offers good value for money, which makes Omnisend a great choice for both startups and established businesses alike. The app is not just an expense, but a fruitful investment into streamlining and enhancing our marketing efforts. In conclusion, Omnisend is a robust and cost-effective solution that provides all the essential tools needed to execute successful email marketing campaigns. It's a highly recommended tool for businesses looking to optimize their email marketing strategy.
July 12, 2023
I've tried some other email marketing tools, especially the ones that are automatically available in a Shopify account, but most of them were too hard to understand and get used to. I settled on Omnisend, since I had a professional recommendation, and it's super easy to use. Unfortunately, there are some features that cannot be customised, such as automatic response emails that are part of the system and not necessarily part of your own automations. But other than that, I have no complaints! The customer support, which is a BIG selling point to me, is fantastic! I was lucky enough to be helped by Salma, who was quick to respond and really gave me reassuring responses and helpful resources. She was honest about the point mentioned above, and I really appreciated that. I can definitely recommend this app based on convenience, ease of use, easy integration, and excellent customer support.
Howdy and thank you for the kind words about Omnisend! We're thrilled to hear you chose our platform and loved it! We're so glad our customer support, especially Salma, wowed you. We'll make sure she gets a gold star for being quick, honest, and helpful. Support is something take pride in, therefore rest assured, you'll get the same level of assistanse whenever you're in need. We apologize for the automated messages customisation limitations. This is something we'll take seriously and make sure to improve in the future. Thanks for the glowing review, it made our day. We'll keep up the good work and continue to serve you with a smile. If you need anything else, give us a shout. We're here to help and make your email marketing journey a breeze! Cheers!
July 12, 2023
excelente compania son lo maximo es la mejor app de shopify para tu negocios lo recomiendo al 100 son responsable
July 11, 2023
I recently signed up for Omnisend after being frustrated with Klaviyo. Now, I'm not throwing shade, but as a novice and not tech-savvy, the learning curve for Kalviyo was just too steep for me. Since on Omnisend, I've created email campaigns, segments, several forms, and a few automation, YAY! Their customer service is also great. I recently worked with Agustin and Luiz who helped me create a particular automation that was challenging for me. Best of all, as a small business owner with a budding email list, and trying to keep my costs down, the pricing structure fits my pocketbook. I will definitely recommend Omnisend to small business owners.
Store
The Cheesecake Boutique
Using app
About 1 month
July 10, 2023
I have been using Omnisend for a couple of years now. It was a mistake not to leave a review earlier because I am extremely satisfied with this app. It is really easy to use, and now they have a new feature to clean up bad emails. The customer service at Omnisend is the best. I have never encountered any issues, and Baarath always responds promptly to my inquiries or provides clear instructions when I come across any problems. All I can say is that I highly recommend this app for campaigns, emails, capturing emails, and more.
Store
Origin Colombia
Using app
About 2 years
July 9, 2023
Grateful for all the advice given by Andres, and honestly the chat with Andres helped me not to make further mistakes. I am happy with how things turned out and appreciate the immediate supports given.
July 9, 2023
Thank you Baarath for your outstanding support. Your promptness and thorough responses to our enquiries were superb!
July 7, 2023
The experience of using omnisend is very good, online customer service responds quickly, besides, Baarath from Omnisend support team is very professional and so kind, others too
July 7, 2023
Great app, very helpful staff. I haven't been able to use all the features yet, and it doesn't have sms campaign in Canada, the email marketing tools are super easy to use with a lot of templates and elements.
July 7, 2023
Great software and excellent customer service. Salma was especially helpful . A bit pricey but no worse than their competitors.
July 11, 2023
I just receive amazing customer from Olesia at Omnisend and I'm super impressed with her knowledge, courteousness and patience. She walked me step-by-step through the set up and troubleshooting of a form and follow up sequences until everything tested 100% correctly. As far as the app itself goes, it's been a very pleasant experience up to this point. I can tell everything was thought out thoroughly and it's very intuitive. Keep up the good work, Omnisend! UPDATE: Thank you for the reply to my original review! You rock. I just wanted to mention that I just received incredibly helpful support from Karine as well! She was amazing. Thank you!
Hey there! We couldn't help but crack a smile when we read your glowing review! We're thrilled to see that you were super impressed by the service you recieved from our Support team, we'll make sure to give Olesia a high-five for a job well done! We're glad to have you as part of our Omnisend family, and we promise to keep up the good work. If you ever need assistance, tips, or even more jokes to brighten your day, you know where to find us!
July 3, 2023
Easy to use interface with a very helpful customer service team. Salma helped me get the help I need within minutes and was very helpful with her instructions. Omnisend Support Team usually replies chats very quickly and provide a step-by-step instruction guide. Good job Salma!
July 3, 2023
I recently had a fantastic experience with this app and its outstanding customer support. I cannot express enough how impressed I am with the overall quality and the swift assistance provided. Salma, a member of the customer support team, went above and beyond to resolve our issue promptly. First and foremost, the app itself is phenomenal. It boasts a user-friendly interface that is intuitive and easy to navigate. From the moment I started using it, I was captivated by its seamless functionality and sleek design. The features provided are comprehensive and highly useful, making it a must-have for anyone seeking efficiency and convenience. However, what truly sets this app apart is the exceptional customer support. When I encountered an issue, Salma was there to save the day. Her responsiveness was astonishing, and she wasted no time in addressing our concerns. In a matter of minutes, she skillfully guided me through the troubleshooting process, ensuring that our problem was resolved swiftly and effectively. Salma's expertise and dedication were truly commendable, and I felt like a valued customer throughout the entire interaction.
Wow! We're over the moon to hear about your fantastic experience with Omnisend! We like to think of our app as the superhero of marketing tools — user-friendly, intuitive, and capable of saving the day (or your email campaign) in the blink of an eye. We have a whole team of elves working tirelessly behind the scenes to make sure it stays that way. And thanks a ton for the high praise of our Support team! At Omnisend, we treat every user like a VIP, and we're thrilled to have made you feel valued. So, if you're ready for an app adventure that's efficient, convenient, and supported by top-notch customer service, give Omnisend a whirl! Happy marketing and may the emails be ever in your favor! 😉
June 30, 2023
Great app, does exactly what it should. Support is available within minutes via live chat. Maria helped me immediately and solved my problem within a few steps.
June 29, 2023
We are new to Omnisend. So far so good! there are certain things that could be improved/easier. But, we are a new small business and navigating takes practice and time. Customer service is prompt to help. Shout out to Karine as she was a great help.
June 28, 2023
Omnisend is a great alternative to our email marketing platform. It's very user-friendly to create emails and automated emails. The support team gets back to you in a very timely manner and is very helpful. I Would definitely recommend it!
June 27, 2023
I'm a recent user so I haven't yet gotten experience regarding the results of Omnisend campaigns. However, I can confidently say that the app is very intuitive and easy to use. Also Kayque from support has been very helpful and swift in resolving any problems I had.
Ahoy there! Thank you for embarking on your Omnisend journey. While the results of your campaigns are yet to unfold, we're thrilled to hear that our app has enchanted you with its user-friendly nature. It's music to our ears! Keep crushing it, you desrve only the best, and our support team is here to help you!