All reviews

Rating Breakdown

  • 5
    89% (5,343 ratings)
  • 4
    5% (297 ratings)
  • 3
    1% (45 ratings)
  • 2
    1% (45 ratings)
  • 1
    3% (208 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

June 27, 2023

I'm a recent user so I haven't yet gotten experience regarding the results of Omnisend campaigns. However, I can confidently say that the app is very intuitive and easy to use. Also Kayque from support has been very helpful and swift in resolving any problems I had.

Using app

16 days

Total reviews

4

Average rating

5.0

Developer Reply

Ahoy there! Thank you for embarking on your Omnisend journey. While the results of your campaigns are yet to unfold, we're thrilled to hear that our app has enchanted you with its user-friendly nature. It's music to our ears! Keep crushing it, you desrve only the best, and our support team is here to help you!

5 / 5 Share

July 25, 2023

Customer support is really nice! Diego was great with helping me understand automations. I like how fast the support is as well (and that it's included in the free plan) update: I also want to mention Sanya! She was amazing with all my questions and was very thorough! Omnisend has been great to me.

Using app

28 days

Total reviews

3

Average rating

5.0

5 / 5 Share

June 26, 2023

Customer support is really nice! Diego was great with helping me understand automations. I like how fast the support is as well (and that it's included in the free plan)

Using app

--

Total reviews

3

Average rating

5.0

5 / 5 Share

June 26, 2023

i ran into some problems navigating the site so i contacted Diego who solved my questions quickly and efficiently.

Using app

About 4 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

June 25, 2023

After spending days trying to get Klaviyo to work for me with no real help from customer service, I called it and decided to give Omnisend a try. The only thing I'm upset about is the time I wasted with Klaviyo! Customer service is top notch and I had everything up and running in no time. Thank you Onmisend! I am looking forward to a long business relationship.

Using app

1 day

Total reviews

3

Average rating

3.7

Developer Reply

Hey there and thank a million for taking the time to leave review! We're thrilled to have you on board! Our customer service squad is like a superhero dream team, swooping in to save the day and get your email marketing up and running faster than a speeding bullet. We're here to make your experience nothing short of legendary, and we can't wait to embark on this epic business journey with you. Thank you for joining the Omnisend family and for giving us the opportunity to make you smile. Together, we'll conquer the email marketing universe!

5 / 5 Share

June 23, 2023

Kayque was super helpful & on the ball with helping our team with omnisend pro. They were able to provide a discount on the pro plan as a trial before we commit to pro. Thank you Kayque and the Omnisend team!

Using app

Over 1 year

Total reviews

1

Average rating

5.0

4 / 5 Share

June 23, 2023

Have only recently started using Omnisend, but would like to say I appreciate the promptness of their customer support. Special mention of gratitude to Baraath for the quick and helpful response when I expressed a challenge I had with formatting and testing an email campaign.

Using app

2 months

Total reviews

1

Average rating

4.0

5 / 5 Share

June 23, 2023

Super powerful & efficient application, very user-friendly and excellent tracking monitoring. The support team is very effective and replies quickly. Their support has each time been very valuable. Thank you!!

Using app

Over 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

June 22, 2023

I received great support from Baraath to fix my error in the creation of a form. I would love more features and easier management for store owners that are not marketers

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

June 21, 2023

This app is great ! User-friendly and easy to use. Love it! They thought of everything, has plenty of features! I recommand

Using app

Over 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

June 21, 2023

Super fast service, polite, helpful and the problem was so easy to rectify, nothing to do with the app, it was me not understanding something correctly.

Using app

4 months

Total reviews

2

Average rating

5.0

5 / 5 Share

June 21, 2023

I just started using this app. I haven't watched the onboarding or any tutorials yet. Just had to jump into it and get an email out the night before a big summer sale. LOL The support has been fantastic. Day and night. Thank you Andres for your help and sending me the links to the onboarding. I look forward to watching, learning and success!

Using app

10 months

Total reviews

4

Average rating

5.0

Developer Reply

Hey there, and thank you for sharing your experience with Omnisend! We're delighted to hear that despite diving into the app headfirst without any tutorials, you were able to get an email out in time for your sale. Talk about fearless marketing! We're thrilled that our support team was there for you day and night. Remember, even superheroes need sleep sometimes, but we're always here to assist you when you need us! If you ever need assistance, guidance, or even a friendly joke to lighten the mood, feel free to reach out. We're here to support you on your journey to email marketing greatness!

5 / 5 Share

June 20, 2023

Great tech support. Baarath was knowledgable and helpful, so far Omnisend has been just what I am looking for.

Using app

Over 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

June 20, 2023

Omnisend is very user friendly and offers enough premium features to get started without having to pay compared to some companies charging right of the back. Salma is very helpful when answering questions. She goes above and beyond.

Using app

8 days

Total reviews

1

Average rating

5.0

5 / 5 Share

June 20, 2023

Abordable et pour l'instant tout va super bien. J'ai eu un petit soucis avec la configuration d'une des automatisation, mais Maria a su m'aider :)

Using app

6 months

Total reviews

3

Average rating

5.0

5 / 5 Share

June 19, 2023

I came over from Privy because Privy was trash. Omnisend has so many more features and customer service is great. I definitely recommend!

Store

Jazeena

Using app

About 1 month

Total reviews

3

Average rating

3.7

4 / 5 Share

June 19, 2023

Easy to use intuitive platform and great support. Their pre-build automations get you started fast. Special thanks to Luiz for the support.

Store

SERNES

Using app

4 months

Total reviews

10

Average rating

4.9

5 / 5 Share

June 18, 2023

I contacted Omnisend for email issues and they responded quickly and the issue is now resolve. Thank you

Using app

24 days

Total reviews

3

Average rating

4.3

5 / 5 Share

June 17, 2023

I installed the app and I start by discovering the features and I am amazed, I hope to have more nice surprises in the future. Thank you !

Using app

Almost 2 years

Total reviews

11

Average rating

4.9

5 / 5 Share

June 16, 2023

There has been a learning curve for me, but the videos and information has been great. Customer service has been very helpful. Karine has helped me resolve a couple issues quickly.

Using app

2 days

Total reviews

3

Average rating

5.0