Omnisend Email Marketing & SMS

Hello there, Firstly, I apologize for any inconvenience you may have experienced. We genuinely value our customers and strive to provide the best possible service. I understand your frustration, and I want to clarify that your refund request was not ignored. Our team was actively working to find a workaround to increase your sending limit in the hopes of keeping you as one of our valued customers. However, as per your request, I would like to inform you that a refund was issued on July 5. You should see the funds transferred to your bank account within 5 to 10 days. If you have any further concerns or need additional assistance, please feel free to reach out to us.

Hello there, Thank you for your review! We're thrilled to hear that you find our service excellent. If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!

Hello there, Thank you for your review! We're glad to hear that you find Omnisend super easy to use and faster compared to other email marketing services. It's great to know that our platform is clean, quick to set up, and works efficiently even with more complex campaigns. If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!

Hello there, Thank you for your review! We're delighted to hear that you found our service detailed and easy to understand, even as a complete newbie. It's great to know that Kayque provided excellent assistance. If you have any more questions or need further help, we'll be here in the chats. Looking forward to assisting you again!

Hello there, Thank you for your review! We're thrilled to hear that you found our customer service awesome. If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!

Hello there, Thank you for your review! We're delighted to hear that you've had quick and helpful support from our friendly team. It's great to know that Sila provided professional assistance and made your experience pleasant. We'll pass along your 5-star praise to her. If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!

Hello there, Thank you for your feedback. We apologize for the inconvenience and frustration you've experienced. We understand how important reliable service is and regret any disruption this has caused. Your account was temporarily suspended as a precautionary measure because one of your sender domains was listed on Spamhaus. This listing may be due to a poor sending reputation or potential hijacking by cybercriminals. Omnisend took this step to protect the overall reputation and ensure that the service quality for all our clients remains unaffected. Our team has reached out to you with detailed steps to follow to get your domain delisted. We kindly ask you to try the suggested solution. If you need further assistance, please do not hesitate to reach back via the initial email. We appreciate your understanding and cooperation as we work to resolve this issue and restore your account.

Hello there, Thank you for your wonderful review! We're thrilled to hear that you find Omnisend to be a great app for marketing, with everything being precise, clear, and informative. We're especially pleased that our support team, particularly Dilara, has been able to assist you quickly and effectively. Your kind words mean a lot to us, and we're here to continue providing you with excellent service. If you have any more questions or need further assistance, please don't hesitate to reach out. We appreciate your support and love!

Hello there, Thank you for your review! We're delighted to hear that you find our customer service excellent and appreciate the quick assistance. It's great to know that you find the app easy to use and well thought through, providing great value. If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!

Hello there, Thank you for bringing this to our attention. We sincerely apologize for the inconvenience and frustration caused by the issue with the coupon expiry dates. We understand how vital this is for your business, and we regret that our previous responses haven't adequately addressed your concerns. We take your feedback very seriously and are committed to thoroughly investigating this problem to find an effective solution. Your satisfaction is important to us, and we want to ensure our service meets your expectations. A senior representative has contacted you to discuss this matter further. Please respond to their email at your earliest convenience. We are dedicated to resolving this issue and improving our service to prevent similar problems in the future.

Hello there, Thank you for your review! We're thrilled to hear that you had a great experience with our customer support, and that Baarath was able to assist you quickly and effectively. We're delighted that his outstanding service has influenced your decision to use our app. If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!

Hello there, Thank you for your review! We're glad to hear that you're enjoying the app and our service. If you have any questions or need further assistance, please don't hesitate to reach out. We're here to help!

Hello there, Thank you for your feedback! We're glad to hear that you find Omnisend functional for beginners and that our customer support works well. We appreciate your suggestions for a built-in survey feature within emails and more advanced design options. Your input helps us improve. If you have any more questions or need assistance, please feel free to reach out. We're here to help!

Hello there, Thank you for your detailed review! We're thrilled to hear that you find Omnisend user-friendly and comprehensive, especially for beginners. It's great to know that the app's metrics, seamless Shopify integration, and educational resources are benefiting your store. We're also glad you find the new review feature easy to use and appreciate our responsive and friendly customer care. If you have any questions or need further assistance, please don't hesitate to reach out. We're here to help!

Hello there, Thank you for sharing your detailed feedback. We sincerely apologize for the issues you've experienced, particularly with the review widget and the price increases. We understand how these matters can impact your business, and we regret any inconvenience this has caused. We take your concerns about the review widget seriously. It seems that the widget was not added without your approval. Our team has investigated the situation and has reached out to you with their findings. Regarding pricing, we understand your frustration with the increases. These adjustments help us continue to improve our services and offer better features, but we acknowledge the need to balance this with providing value to our long-term customers. A senior representative has contacted you to address the situation in detail. Please respond to their message at your earliest convenience. We are committed to resolving these issues and ensuring a better experience for you moving forward.

Hello there, Thank you for your review! We're glad to hear that you find the app easy to use with great features. If you have any questions or need further assistance, please don't hesitate to reach out. We're here to help!

Hello there, Thank you for your review! We're glad to hear that Omnisend effectively meets your marketing needs and integrates well with Shopify. We're especially pleased that our customer service was fantastic in helping you troubleshoot issues. If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!

Hello there, Thank you for your feedback! We're glad to hear that you've found our team amazing, and helpful over the years. We appreciate your honest input regarding the reviews section, and understand your concerns about missing features. Your feedback is valuable to us, and we will take it into consideration for future improvements. If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help!

Hello there, Thank you for your feedback! We're glad to hear that Sanya provided you with excellent and professional service, and that your problems were solved in a timely manner. If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!

Hello there, Thank you for your review! We're delighted to hear that you find Omnisend easy to use and that our customer support has been excellent. We appreciate your recommendation and are here to support you every step of the way. If you have any questions or need further assistance, please don't hesitate to reach out. We're here to help!