All reviews

Rating Breakdown

  • 5
    90% (2,619 ratings)
  • 4
    4% (124 ratings)
  • 3
    1% (17 ratings)
  • 2
    1% (26 ratings)
  • 1
    5% (143 ratings)

Reviews with Text

  • 93% (2,733)
Review RSS Feed Review RSS Feed

3 / 5 Share

April 30, 2024

Good templates, not the cheapest, not the most expensive. Not sure it's worth it as i'm still using it only for cart recovery and never compare it to other apps. But this "Reviews" feature you advertise is THE MOST S*** you can come with! And you even compare your "features" with other apps with years on the market? Here is my honest feedback. Before asking others to switch, at least learn what is actually important for the customers - review feeds, google rich snippets, google product ratings, google seller ratings and so on. You simply have an email servers that send to collect feedback. That's it. Oh, an display the feedback too :D I really hope you didn't able to get more customers confused with your sh*t as the damage your app can cause may take months to recover.

Store

HYKLE

Using app

8 months

Total reviews

19

Average rating

2.0

Developer Reply

Hello there, Thank you for your feedback. We apologize for any dissatisfaction you've experienced with our "Reviews" feature. Your input is invaluable, and we're working to improve our services to better meet your needs. A senior representative will reach out to you via email to address your concerns further. We appreciate your patience and understanding.

5 / 5 Share

April 30, 2024

Omnisend truly has it all! It is beginner friendly and it top notch metrics that show how the app brings revenue to our store. The free plan version also includes so much as it is. It integrates seemlesly with Shopify. Their education libraries and blogs on marketing are also very helpful. What I love the most is their customer service. I always get quick replies from their team. Today especially Dilara went out of her way to keep following up with me, and even sent me a screen recording with instructions on how to fix my problem in under a couple minutes.

Using app

Almost 2 years

Total reviews

2

Average rating

5.0

Developer Reply

Hello there, Thank you for your positive review! We're glad you find Omnisend beginner-friendly, with top-notch metrics and seamless Shopify integration. Our free plan offers extensive features, and our educational resources are helpful. We prioritize excellent customer service, and we're pleased Dilara provided quick and effective assistance. If you need further help, don't hesitate to reach out!

5 / 5 Share

April 30, 2024

I had to move my store from ecwid to shopify as ecwid couldn't provide what I was wanting- I was able to move over my Onmisend to Shopify without loosing any of my set up or email subscribers. Was super easy!!! Very happy!

Using app

About 23 hours

Total reviews

3

Average rating

5.0

Developer Reply

Hello there, Thank you for sharing your positive experience! We're thrilled to hear that you were able to seamlessly move your store to Shopify and transfer your Omnisend setup and email subscribers without any issues. Making transitions smooth and hassle-free is our goal, and we're delighted that you found the process super easy. If you have any more questions or need further assistance, please feel free to reach out. We're here to help!

5 / 5 Share

April 29, 2024

I received great help from Sanya. She was quick and thorough. I upgraded my plan to best accommodate my needs.

Using app

8 months

Total reviews

4

Average rating

4.3

Developer Reply

Hello there, Thank you for your positive feedback! We're delighted to hear that Sanya provided you with great help and that she was quick and thorough in assisting you. It's fantastic to know that you were able to upgrade your plan to better accommodate your needs with her guidance. If you have any more questions or need further assistance, please feel free to reach out. We're here to help!

5 / 5 Share

April 29, 2024

Beran provided exceptional support. Patient and helpful, Beran addressed my concerns promptly. His expertise and friendly manner made the experience a pleasure. Highly recommend!

Using app

Over 1 year

Total reviews

3

Average rating

5.0

Developer Reply

Hello there, Thank you for your glowing review! We're thrilled to hear that our agent provided you with exceptional support. It's fantastic to know that Beran's patience and helpfulness in addressing your concerns promptly made for a pleasant experience. We appreciate your recommendation and are grateful for your kind words. If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!

5 / 5 Share

April 29, 2024

Luiz was so helpful and efficient in helping me solve my problem. I'm very impressed with Omnisend.

Using app

About 2 years

Total reviews

2

Average rating

5.0

Developer Reply

Hello there, Thank you for your fantastic review! We're thrilled to hear that Luiz provided you with helpful and efficient assistance in resolving your issue. Your satisfaction is our priority, and we're delighted that you're impressed with Omnisend. If you have any more questions or need further assistance, please feel free to reach out. We're here to help!

5 / 5 Share

April 26, 2024

Beran is a great help! I had some issues with the email marketing campaign and its automation. But Beran was able not only to identify issues but also to record his screen and provide me with solutions in seconds. Well done, Beran! :)

Using app

11 months

Total reviews

1

Average rating

5.0

Developer Reply

Hello there, Thank you for your wonderful feedback! We're delighted to hear that our agent provided you with great assistance in resolving issues with your email marketing campaign and automation. It's fantastic to know that Beran not only identified the issues but also provided quick solutions, including recording his screen to assist you effectively. We'll be sure to pass along your commendation to him. If you have any more questions or need further assistance, don't hesitate to reach out. We're here to help!

5 / 5 Share

April 25, 2024

Baarath is a very good man,he is very patience.Thank you for solving my problem.

Store

LISPOO

Using app

4 days

Total reviews

1

Average rating

5.0

Developer Reply

Hello there, Thank you for your kind words! We're glad to hear that Baarath provided you with excellent assistance and displayed patience in resolving your issue. Customer satisfaction is our priority, and we're pleased we could help solve your problem. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We're here to support you!

5 / 5 Share

April 25, 2024

Sanya and the others were very helpful and fast!

Using app

3 days

Total reviews

2

Average rating

5.0

Developer Reply

Hello there, Thank you for your feedback! We're pleased to hear that Sanya and our team were able to provide helpful and fast assistance to you. Ensuring prompt and effective support is important to us, and we're glad we could meet your expectations. If you have any additional questions or require further assistance, feel free to reach out. We're here to help!

5 / 5 Share

April 25, 2024

Beran was super helpful and professional. He helped me with an issue I had with our subscribers.

Using app

About 1 month

Total reviews

1

Average rating

5.0

Developer Reply

Hello there, Thank you for your positive feedback! We're delighted to hear that Beran provided you with super helpful and professional assistance. Resolving issues with subscribers is crucial, and we're glad our agent could help address your concerns. If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to support you!

1 / 5 Share

April 25, 2024

Very Very Expensive........

Using app

Over 1 year

Total reviews

1

Average rating

1.0

Developer Reply

Hello there, Thank you for sharing your feedback with us. We understand your concern regarding pricing and apologize for any inconvenience caused. At Omnisend, we strive to provide value for our users while ensuring a fair pricing structure. We continuously evaluate our pricing to offer competitive rates in the market. To help optimize your billing and maximize the value of your investment with Omnisend, a senior representative has reached out to you. They will share best practices regarding audience management to ensure you get the most out of our platform. We appreciate your feedback and the opportunity to improve. Please don't hesitate to get back to them via email.

5 / 5 Share

April 25, 2024

Great support. Got connected with Karine. She was able to identify and resolve my concern quickly.

Using app

8 months

Total reviews

5

Average rating

5.0

Developer Reply

Hello there, Thank you for sharing your experience! We're glad to hear that you received great support and that our agent was able to quickly identify and resolve your concern. Providing efficient solutions is our priority, and we're pleased that Karine could assist you effectively. If you have any more questions or need further assistance, feel free to reach out. We're here to help!

5 / 5 Share

April 24, 2024

Dilara is awesome!! She's a huge help.

Using app

7 months

Total reviews

2

Average rating

5.0

Developer Reply

Hello there, Thank you for your feedback! We're delighted to hear that Dilara provided you with awesome assistance. We strive to offer exemplary service, and we're thrilled that Dilara's support was helpful to you. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help!

5 / 5 Share

April 23, 2024

It's clear and easy to use. Helps a lot on the efficient marketing. And thanks Baarath for helping me on the domain setting and other issues. I will recommend to other store owner.

Using app

26 days

Total reviews

3

Average rating

5.0

Developer Reply

Hello there, Thank you for your positive feedback! We're glad to hear that Omnisend has been helpful for your marketing needs. Our goal is to provide a user-friendly experience, and we're pleased that you found it clear and easy to use. Our support team, is always here to assist you with any questions or issues you may have. Your recommendation means a lot to us, and we're grateful for your support. If you ever need further assistance, feel free to reach out.

5 / 5 Share

April 23, 2024

Dilara was extremely helpful. Great email marketing app. and very helpful support team.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Hello there, Thank you for your kind words! We're thrilled to hear that Dilara provided you with excellent assistance and that you find Omnisend to be a great email marketing app. Our support team strives to deliver top-notch service, and we're glad to hear we hit the mark with you. If you ever need further assistance, don't hesitate to reach out. We're here to help!

5 / 5 Share

April 22, 2024

I love using Omnisend, because they have great customer support! Luiz helped me very quickly today. Their user interface is really easy to use, so it makes sending emails enjoyable. I don't have to spend time learning a complicated website, because it's so clean and straight forward to begin with. I feel like Omnisend isn't as well known as other email marketing websites, but its quite the hidden gem and deserves more recognition.

Using app

About 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Hello there, Thank you for your wonderful review! We're thrilled to hear about your positive experience with Omnisend and our dedicated customer support. We're committed to providing a user-friendly interface, and we're delighted that you find it easy to use. Your kind words motivate us to continue improving and striving to be the best in our field. We appreciate your support and look forward to serving you even better in the future.

5 / 5 Share

April 19, 2024

Excellent support from Beran and Luiz on team. Both were very supportive, efficient & patient and replied almost immediately to all my queries. I have installed this app 1 week back, currently in free version and exploring all its features. Its very simple and easy to use all-in-one app. It covers all the features needed for marketing purposes-email as well as sms. I really love the popups within the app, as they are mobile responsive. (Was struggling to find an app with mobile responsive exit intent popups). Also their app settings provided me with the flexibility I needed with my popups and it works great. To conclude, good app for a reasonable rate. Thanks for your support Omnisend team and I wish that in future you will continue with this good work.

Using app

3 days

Total reviews

7

Average rating

4.7

Developer Reply

Hello there, Thank you for your positive feedback! We're glad our team provided excellent support. It's great to hear you're enjoying our app's features, especially the mobile-responsive popups. Your support means a lot to us, and we're committed to maintaining the quality of our service. If you have any questions or need further assistance, feel free to reach out. We're here to help!

5 / 5 Share

April 17, 2024

Karine was fantastic & helped me sort out what I needed done in no time. absolute stor, thank you Karine

Using app

10 months

Total reviews

2

Average rating

5.0

Developer Reply

Hello there, Thank you for sharing your experience with us! We're delighted to hear that our team member provided excellent assistance. Your kind words mean a lot to us. If there's anything else we can do to help, just let us know. We're here for you!

5 / 5 Share

April 17, 2024

Everything is well sorted, clear and easy to use. Especially thanks to Baarath help to solve the domain problem:) Very patient and friendly, I would def recommend this app

Using app

12 months

Total reviews

4

Average rating

4.8

Developer Reply

Hello there, Thank you for your feedback! We're glad to hear that you found everything clear and easy to use. We value the assistance of our team members, and it's great to know that Baarath was able to help you effectively. Your recommendation means a lot to us! If you ever have any questions or need further assistance, please don't hesitate to reach out. We're here to assist you!

5 / 5 Share

April 17, 2024

I love this app and the wonderful service. The most attractive function is the Live View activities, I can analyze the customers' data easily.

Using app

About 1 year

Total reviews

3

Average rating

5.0

Developer Reply

Hello there, Thank you for your positive feedback! We're glad you're enjoying our app and finding value in its features. If you ever need assistance or have any questions, don't hesitate to reach out. We're here to help!