Omnisend Email Marketing & SMS
Drive sales with email marketing, newsletters, SMS, and popups
Rating
4.8
feedback
2,939
chart
#120
All reviews
Review RSS Feed
May 24, 2024
I have been using Omnisend for over a year now and really love it! Their offers keep improving (I love the new review feature) and their customer service is great. I have been helped by many different service agents and they are all friendly and helpful. Would recommend!
Hello there, Thank you for your review! We're thrilled to hear that you've been using Omnisend for over a year and that you love it. It's great to know that you appreciate our continuous improvements, such as the new review feature, and that you find our customer service great. We're glad to hear that our service agents have been friendly and helpful. Your recommendation means a lot to us! If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!
May 22, 2024
Easy to use with excellent integration and great customer service - always helpful when you get stuck on something. Was helped today by Maria who was great. Highly recommend Omnisend.
Hello there, Thank you for your review! We're delighted to hear that you find Omnisend easy to use, with excellent integration and great customer service. It's wonderful to know that Maria was able to assist you effectively. We appreciate your recommendation and are here to help whenever you need assistance.
May 22, 2024
This app is great and the service is wonderful. Sila was fantastic at helping me with split workflows.
Hello there, Thank you for your review! We're glad to hear that you find the app great and the service wonderful. It's fantastic to know that Sila was able to help you with split workflows. If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!
May 22, 2024
I am really happy using Omnisend for our Email Marketings. Their customer service is amazing and the app is very useful for any kind of marketing needs. Also thank you very much to Johhny for his helps!
Hello there, Thank you for your review! We're glad to hear that you're happy using Omnisend for your email marketing. It's great to know that our customer service has been amazing, and the app meets your marketing needs. If you have any more questions or require further assistance, please don't hesitate to reach out. We're here to help!
May 21, 2024
Great APP so far. Has been wonderful and a lot more to learn.
Hello there, Thank you for your review! We're thrilled to hear that you're enjoying the app so far and finding it wonderful. There's always more to explore and learn, and we're here to support you every step of the way. If you have any questions or need further assistance, feel free to reach out.
May 20, 2024
Omnisend is by far the best marketing app I've ever used. The templates are easy to modify, creating one from scratch is equally as simple. The customer support is outstanding, responding to every question professionally and to the point. Very happy with Omnisend overall!
Hello there, Thank you for your review! We're delighted to hear that you're very happy with Omnisend. It's great to know that you find the templates easy to modify and creating new ones simple. We're also pleased to hear that our customer support has been outstanding. If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!
May 18, 2024
Best e-mail app for automations and campaigns with even better customer support. Didem is amazing, she helped me set automation with screenshots, video and advices. Customer support is really on another level. Thank you!
Hello there, Thank you for your review! We're thrilled to hear that you find our app the best for automations and campaigns, and that our customer support is exceptional. We're glad Didem could assist you effectively with screenshots, video, and advice. If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!
May 16, 2024
When I purchased the play package and was ready to send my EDM, they abruptly terminated my campaign for not paying them an additional $1.45 for mailbox cleanup. Such hidden charges are hilarious, I hope shopify officials review these apps properly, it really gives a bad experience at all, paying an extra fee after paying a fee is not stated in the official app description.
Hello there, Thank you for sharing your feedback. We apologize for the inconvenience and frustration caused by the additional charge for the contact list cleanup. Your experience is important to us, and we regret any negative impression this has given. Your account was paused due to the high bounce rate of the latest campaign you sent at that time. Once your list was cleaned, your account was restored. Please know that this is not a limitation on our end, nor a means to make you pay extra. High bounce rates can damage your sender reputation in the long run. Additionally, the list cleaning feature is not a hidden fee and is not related to your plan. Any user, regardless of their plan, may need to clean their list if its quality is not good. A senior representative has contacted you to address the situation in detail. Please respond to their email at your earliest convenience. We are committed to resolving this matter and improving our service.
May 15, 2024
Avoid at all costs!!!! After learning they do not sync subscribers by default with shopify (at least on our account), we ended up activating the auto sync setting and still had issues with omnisend sending to unsubscribed users a week after syncing. We have been having constant syncing issues between omnisend and shopify. We signed up 2 weeks ago and have had problems from the start. We sent a total of 3 subscriber email campaigns in the first week to our subscribers and later a few test campaigns to 5-7 of our own emails. We stopped because we were receiving higher than normal spam rate on google postmaster we later found out that omnisend was still sending emails to unsubscribed users even after syncing. Omnisend was NOT showing any spam in their reports. We asked politely to refund the services since it is not working and then we could then cancel it. They refused saying that we sent emails already, even though their app was malfunctioning and sending to unsubscribed users when it shouldn't have. They sent us a few reasons why they COULD issue a refund. One being "a customer cannot use the features over the period they have paid for it due to a system malfunction and unexpected issue caused by it". We have not been able to use their service due to the syncing malfunction but they still refuse to refund us. We gave them 4 opportunities throughout a chain of emails to refund us and they repeatedly tried to convince us to continue to use their app and saying they won't be refunding us. Avoid at all costs! There are plenty of other email providers out there with a lot better support then here.
Hello there, Thank you for sharing your detailed feedback. We apologize for the issues you've encountered with our app and the difficulties with syncing subscribers and managing unsubscribed users. Your experience is important to us, and we regret any inconvenience this has caused. We understand your frustration regarding the syncing issues and the subsequent problems with email campaigns. Our team is dedicated to investigating these technical challenges, and your feedback helps us identify areas for improvement. A senior representative has contacted you to address the situation in detail. Please respond to their email at your earliest convenience. We are committed to finding a satisfactory resolution and improving your experience with our service.
May 15, 2024
First of all, thanks to Mr. Deniz. It is a very successful application.
Hello there, Thank you for your feedback! We appreciate Deniz's contribution and are delighted to hear that you find the application very successful. If you have any questions or need further assistance, please feel free to reach out. We're here to help!
May 15, 2024
Hello there, Thank you for your feedback! We're thrilled to hear that you're enjoying our App. We're here to support you and ensure your continued satisfaction with our 24/7 customer support. Cheers to your success!
May 15, 2024
Baarath was a great help when preparing the more intricate flows, thank you!
Hello there, Thank you for your review! We're glad to hear that our team was helpful in preparing the more intricate flows. If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to support you!
May 8, 2024
Luiz at ominsend was a great help. My query was dealt with quicky and I am very happy with the service I recieved.
Hello there, Thank you for your review! We're delighted to hear that Luiz provided you with great assistance and that your query was resolved quickly. Your satisfaction is important to us, and we're glad to have provided you with excellent service. If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!
May 1, 2024
Here just to write a review on Dilara, she is always so quick and responsive to my enquiries. Her help is always informative and always answers all my questions.
Hello there, Thank you for your review! We're pleased to hear that our support team, especially Dilara, has been quick and responsive in addressing your inquiries. Providing informative assistance and ensuring all your questions are answered is our priority. If you have any more questions or need further assistance, please feel free to reach out. We're here to help!
April 30, 2024
Good templates, not the cheapest, not the most expensive. Not sure it's worth it as i'm still using it only for cart recovery and never compare it to other apps. But this "Reviews" feature you advertise is THE MOST S*** you can come with! And you even compare your "features" with other apps with years on the market? Here is my honest feedback. Before asking others to switch, at least learn what is actually important for the customers - review feeds, google rich snippets, google product ratings, google seller ratings and so on. You simply have an email servers that send to collect feedback. That's it. Oh, an display the feedback too :D I really hope you didn't able to get more customers confused with your sh*t as the damage your app can cause may take months to recover.
Hello there, Thank you for your feedback. We apologize for any dissatisfaction you've experienced with our "Reviews" feature. Your input is invaluable, and we're working to improve our services to better meet your needs. A senior representative will reach out to you via email to address your concerns further. We appreciate your patience and understanding.
April 30, 2024
Omnisend truly has it all! It is beginner friendly and it top notch metrics that show how the app brings revenue to our store. The free plan version also includes so much as it is. It integrates seemlesly with Shopify. Their education libraries and blogs on marketing are also very helpful. What I love the most is their customer service. I always get quick replies from their team. Today especially Dilara went out of her way to keep following up with me, and even sent me a screen recording with instructions on how to fix my problem in under a couple minutes.
Hello there, Thank you for your positive review! We're glad you find Omnisend beginner-friendly, with top-notch metrics and seamless Shopify integration. Our free plan offers extensive features, and our educational resources are helpful. We prioritize excellent customer service, and we're pleased Dilara provided quick and effective assistance. If you need further help, don't hesitate to reach out!
April 29, 2024
I received great help from Sanya. She was quick and thorough. I upgraded my plan to best accommodate my needs.
Hello there, Thank you for your positive feedback! We're delighted to hear that Sanya provided you with great help and that she was quick and thorough in assisting you. It's fantastic to know that you were able to upgrade your plan to better accommodate your needs with her guidance. If you have any more questions or need further assistance, please feel free to reach out. We're here to help!
April 29, 2024
Beran provided exceptional support. Patient and helpful, Beran addressed my concerns promptly. His expertise and friendly manner made the experience a pleasure. Highly recommend!
Hello there, Thank you for your glowing review! We're thrilled to hear that our agent provided you with exceptional support. It's fantastic to know that Beran's patience and helpfulness in addressing your concerns promptly made for a pleasant experience. We appreciate your recommendation and are grateful for your kind words. If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!
April 29, 2024
Luiz was so helpful and efficient in helping me solve my problem. I'm very impressed with Omnisend.
Hello there, Thank you for your fantastic review! We're thrilled to hear that Luiz provided you with helpful and efficient assistance in resolving your issue. Your satisfaction is our priority, and we're delighted that you're impressed with Omnisend. If you have any more questions or need further assistance, please feel free to reach out. We're here to help!
April 25, 2024
Baarath is a very good man,he is very patience.Thank you for solving my problem.
Hello there, Thank you for your kind words! We're glad to hear that Baarath provided you with excellent assistance and displayed patience in resolving your issue. Customer satisfaction is our priority, and we're pleased we could help solve your problem. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We're here to support you!