Omnisend Email Marketing & SMS
Omnisend Email Marketing, Pop Ups & SMS for Shopify Stores
Rating
4.7
feedback
5,984
chart
#44
All reviews
Rating Breakdown
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June 15, 2023
everything runs smoothly. perfect and super fast customer service too. I would 1000% recommend this email app. deniz was incredibly helpful!!!!!!!
June 14, 2023
Just starting out, but Customer support has been very good as of now. Salma and Matija have been very helpful in answering my questions fast!
June 14, 2023
Olesia, was great. She helped me with a minor issue, but she was straight to the point and very efficient. Thanks so much!
June 13, 2023
Salma is great. She worked through a small but important issue for me. She troubleshooted multiple things until the root cause was found and fixed. Thanks Salma -- you're awesome.
June 13, 2023
The customer service is great. Karine was quick and helpful. I haven’t really used the platform yet. But I’m looking forward to seeing all its capabilities.
June 13, 2023
Excellent customer service from Salma much appreciated it, she helped me figure it out a problem I had.
June 13, 2023
Très bon support, équipe réactive et disponible pour trouver des solutions pertinentes ! Très bonne app qui regroupe de nombreuses fonctionnalités essentielles pour notre commerce.
June 13, 2023
I love this app! Makes my marketing emails so easy. I recently had an issue with the app and chatted with customer service. Luiz helped me in less then 5 min. He was super friendly, knowledgeable and got my issue resolved in no time! Highly recommend!!
June 13, 2023
Best support ever. I've been using Omnisend for over a year, and I'm new to email marketing. I've had tons of questions about the best way to do things and how to use different Omnisend features. I've never waited more than 3 minutes for a response to my chat messages. The answers are always on point. Amazing video tutorials, sometimes generic (for FAQ) and sometimes custom made to answer questions on my specific use. Luiz asked me to write a review after helping me this morning - he was fantastic in answering my questions (just like the dozens of others that I've worked with).
Aloha! Thank you for your glowing review! We're thrilled to hear that you have had such a positive experience with our team! Providing excellent customer service is our top priority, and we're delighted to see that we've been able to assist you effectively throughout your journey with Omnisend. We understand that starting out in a new field can be overwhelming, but we're here to make the process easier for you. Our team strives to be responsive and knowledgeable, ensuring that you receive the best support you ever experienced in your life each time you submit a query! Thank you again for taking the time to share your feedback. We truly appreciate your support and look forward to continuing to assist you with all things email marketing!
June 13, 2023
There is a problem with the payment. However, Salma and Joy were very helpful and informative. Thank you :)
June 12, 2023
Product doesn't work. 40 genuine customers clicks out of 10k. Scammers? google analytics doesn't show your traffic? why? Shopify FREE email app with 900 subscribers generating 6 times income than your 10k subscriber plan for £150.00 - 10000 emails per month. You can create/delete/update customer segments but it will always stays to your max plan. Once you uploaded - you pay for the rest of you contract. Stay away.
Hello there! Thank you for sharing your feedback about Omnisend. We appreciate you taking the time to share your experience and apologize for any encounters that may have caused inconvenience. We take customer satisfaction seriously and we're sorry to hear that you've experienced issues with generating clicks from your audience. We understand that the click rate may not meet your expectations, and we would like to provide insights on improving this aspect. One factor that might be impacting your click rate is sending campaigns to your entire audience, which includes a significant number of inactive subscribers. We recommend targeting your engaged customer base to improve metrics and increase engagement, leading to higher revenue. Furthermore, we offer different plans to accommodate varying needs and audience sizes, allowing you to adjust your pricing with just a few clicks. Please let us know if this is of interest to you. Regarding customer segments and billing, we apologize if there was any confusion. Once you create a segment, it remains in your account, representing a portion of your audience that matches the selected filters. However, as your list grows, the billing tier will be adjusted accordingly. Regarding the issue with Google Analytics not displaying your traffic, it's important to note that Google Analytics primarily tracks website traffic, whereas Omnisend focuses on email marketing and automation. The tracking mechanisms employed by Google Analytics and Omnisend are different, which can result in discrepancies. We genuinely value your feedback as it helps us improve our services. If you require further assistance or have any specific concerns, our customer support team is available 24/7 and can be reached via in-app chat or email at [email protected]. Have a great day!
June 10, 2023
This is a great app and with great ROI. Highly recommended to people who are serious about email marketing.
June 10, 2023
The customer service is fast, kind and super helpful. Olesia did a great job and helped me to figure some stuff out, I couldn't do on my own. Would recommend this app!
June 9, 2023
Love Omnisend! Its user-friendly interface and powerful features allow for personalized campaigns that resonate with customers. The automation capabilities and captivating templates are so easy to setup and have boosted our conversions significantly. Streamlined workflow and insightful analytics make it a must-have. Highly recommended!
June 9, 2023
This is the best customer support team I met so far. Luiz did incredible job, he was testing different email options within 3 hours with me. He was patient, calm, even made jokes :) I truly appreciate all his help! Will recommend Omnisend to everyone!
June 9, 2023
Great so far Easy email marketing and workflow setting Very detailed marketing report Prompt and friendly support team. And Matija is so patient and helps me a lot!
June 8, 2023
Sanya, was a ton of help! Thank you for all the help, highly recommended. Easy to understand and use!
June 8, 2023
It's been great so far - support has been responsive when trying to get everything setup and configured.
June 7, 2023
Great tool and service so far: - great email and workflow builder - actually supports multiple locations for most data (doesn't pull localized product data yet but there are some workarounds) - good statistics - responsive support team Would definitely recommend!