Omnisend Email Marketing & SMS
Drive sales with email marketing, newsletters, SMS, and popups
Rating
4.7
feedback
2,925
chart
#73
All reviews
Review RSS Feed
April 10, 2024
We are very happy with our use of Omnisend for 2 years for our marketing automation emails and other campaigns, we prefer the interface more than the other big competitor for email marketing - you probably know which we have in mind. Karine from support was very quick and helpful, when we had questions.
Hello there, Thank you for sharing your positive experience with Omnisend! We're thrilled to hear that you've been satisfied with our platform. It's great to know that you find our interface preferable to others in the market. We're also delighted to hear that Karine from our support team provided you with quick and helpful assistance whenever you had questions. Providing excellent support is a priority for us, and we're glad it made a difference for you. We appreciate your continued trust in Omnisend for your campaigns!
April 10, 2024
i love Augustin, he is SUCH a pleasure and hardworker. Everytime I have a question, he always resolves my problem swiftly and directs me to the right path. I am not very technical but he always manages to explain things in simple language that I can understand and implement. The platform is great, ive been using it for years. It does the job if you dont have technical background and want to keep things efficient and simple.
Hello there, Thank you for your positive feedback! We greatly value your satisfaction with our platform and the assistance provided by Augustin. We strive to maintain a high standard of service, and it's rewarding to know that our efforts are appreciated. Your continued support is invaluable to us.
April 8, 2024
Fantastic customer service. Beran was very helpful with our authentication issues explaining everything step by step in a simple and easy way.
Hi there, We're delighted to hear that you had such a positive experience with our customer service team. Providing clear and simple explanations to resolve your authentication issues is always our priority. We appreciate your business and look forward to serving you again in the future!
April 4, 2024
Hello there, Thank you very much for taking the time to rate our App! Your positive feedback is incredibly valuable to us and motivates us to continue delivering excellent service. We're grateful for your support and look forward to serving you even better in the future. If you ever have any questions or need assistance, please don't hesitate to reach out.
April 3, 2024
I've migrated from another service. For the few hiccups I had, support was very responsive and able to solve.
Hello there, We're thrilled by your fantastic feedback! It's truly uplifting to learn that our agent offered you such valuable assistance. Making things easy for our customers is our priority, and knowing that our team's expertise and support had a positive impact on you is wonderful. Your business means a lot to us, and we can't wait to assist you again in the future!
April 3, 2024
Great app. All of the staff are very helpful. I have spoke with Agustin, Stefan and Maria so far and they are very great at helping your issues and needs! Excited to keep learning more about the app (just joined a few weeks ago!)
Hello there, We're thrilled to hear that you're enjoying our app! It's fantastic to know that Agustin, Stefan, and Maria have been so helpful in addressing your needs. We're excited to have you as a new member, and we're here to support you every step of the way as you continue to explore and learn more about our app. Don't hesitate to reach out if you have any questions or need assistance—we're always happy to help!
April 3, 2024
Didem helped us understand how to set up A/B testing in automated campaigns. Great job. Thank you.
Hello there, We're delighted that Didem was able to assist you with setting up A/B testing in your automated campaigns. We'll make sure to let her know about your appreciation. If you have any more questions or need further assistance, feel free to reach out. Thanks for taking the time to share your positive experience!
April 2, 2024
Baarath was very quick and helpful to resolve an issue I had sending an email campaign. The issue was resolved within minutes. Wonderful customer service and a wonderful platform to build and send emails to your customers! It's easy to use and has very nice layouts.
Thank you for your amazing feedback! We're thrilled to hear that you're enjoying our App and that our agent provided you with such helpful assistance. We strive to make every step easy for our customers, and it's great to know that our team's knowledge and guidance made a difference for you. We appreciate your business and look forward to serving you again in the future!
April 2, 2024
I am very happy with Omnisend, especially for their next-level customer service. They always respond promptly and are always very attentive! I also like the platform, it is pretty comprehensive and straight-forward.
Thank you for your great feedback! We're glad you're enjoying our App and found our agent's help valuable. Making things easy for our customers is our goal, and we're happy our team could make a difference for you. We appreciate your business and look forward to helping you again soon!
April 2, 2024
Love this marketing platform. The videos they make and chat support is amazing. Still playing around but I think it's a winner for now
Thank you for your wonderful feedback! We're thrilled that you're enjoying our App and that our agent was able to assist you effectively. Making the customer experience smooth and enjoyable is our priority, and we're delighted that our team could contribute positively to your experience. We value your business and eagerly anticipate the opportunity to assist you again in the future!
March 30, 2024
Great email marketing program. I've used Constant Contact for years, there is a learning curve. It takes doing and doing, like life!!!
Hello there! Thank you for your feedback! We're thrilled to hear that you're enjoying our App. We're here to support you and ensure your continued satisfaction with our 24/7 customer support. Cheers to your success!
March 29, 2024
This is awesome app When I asked question, Baarath told me how to set up. He was so kind and helpful. Thank you !!!
Hi there! Thank you for your amazing feedback! We're delighted to hear that our agent provided you with such helpful assistance. We strive to make every step easy for our customers, and it's great to know that our team's knowledge and guidance made a difference for you. We appreciate your business and look forward to serving you again in the future!
March 28, 2024
Their "award winning" support is absolutely terrible. Their new review functionality is creating fake contacts and they have zero solutions, but charged my account for over 1,100 additional contacts that aren't real people because of how their system is processing the new reviews import. For email marketing, the app is nice, but their support and failures with the reviews roll-out makes me want to find something else.
Hello there, We're truly sorry to hear about your frustrating experience. It's disheartening to hear that our support didn't meet your expectations and that you encountered issues with our review functionality. We understand the importance of accurate contact management, and we're eager to address this issue promptly. A senior agent has reached out to you with more details on the solution we've provided. We genuinely value your feedback, and we're committed to resolving this matter to your satisfaction. Thank you for bringing this to our attention, and we hope to regain your trust in our service.
March 27, 2024
First, I think the Omnisend platform is robust and easy to use. I especially appreciate that what I design on the backend is generally what I see in the emails. Second, the customer service is outstanding. I spoke with Eduarda, Agustin, and Maria -- and all of them were great. Agustin, in particular, was very responsive. This company truly wants to be great, and it shows. Highly recommend!
March 27, 2024
Works brilliantly, we have been using Omnisend for a few years now and it has always worked very well for us giving great analytics and excellent integration with Shopify. Their customer service is very quick and super helpful to resolve our issues, we will continue to use them for a long time to come!
March 26, 2024
Baarath was more than helpful when I was having problems sending an individual email. The service was prompt and efficient. I have no hesitation in using the support service again. Thanks for all your assistance it was very much appreciated.
March 25, 2024
Thnaks for Baarath, The response is very fast and all problems are solved perfectly.
March 23, 2024
They offer 24/7 support but the chat support is the worst. You have to keep repeating things, they don't pay attention to what you're actually saying and they keep switching agents within the same conversation so none of them know what's going on. You have to constantly update them on the previous conversation. Most of your emails will go to spam if you use this company. Really not good.
Hello, Thank you for sharing your concerns with us. We're sorry for any frustration you've had with our customer support. Your feedback is incredibly important as we strive to improve our service. We understand the importance of smooth communication and recognize that switching between agents can disrupt it. We're open to any suggestions to refine our shift-based model for better transitions while keeping the conversation context intact. We apologize for any inconvenience caused by having to repeat information. We're committed to improving our internal processes to ensure agents are fully briefed on your history before chatting with you. Regarding email deliverability, we've addressed the SPF issue and disabled the warm-up option to enhance it further. While we anticipate improvements, we appreciate your patience in monitoring your email system. We're here to help if needed. Furthermore, our senior support representative has reached out to you with additional information on the open rate. Please respond to them in the chat for further assistance. Your satisfaction is our priority. Please share any specific issues so we can investigate and resolve them promptly. Feel free to reach out to our support team directly. Thank you for your patience and understanding as we strive to enhance our support services.
March 22, 2024
At first, the support team was not that useful then I was transferred to Agustin and he solved all my problems very quickly. Would recommend.