Omnisend Email Marketing & SMS
Omnisend Email Marketing, Pop Ups & SMS for Shopify Stores
Rating
4.7
feedback
5,984
chart
#45
All reviews
Rating Breakdown
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May 16, 2023
Been using the app for more than 2 years, turned out great for almost anything they propose. I wasn't able to do anything i wanted of course but that is also fine, every development needs time. Today, I was able to reach very thorough information about a very specific detail thanks to Joy. It was at the same tame very pleasant talking to him/her. Recommended.
May 13, 2023
really like to use it. It is keep getting improved and is easier to use. But the price is a little bit high. The customer service responds quickly and is helpful. The representative Salma is able to provide a solution to me in a professional way.
May 12, 2023
I recently had the opportunity to use Omnisend, and I must say it has been a game-changer for my marketing efforts. This platform offers an exceptional marketing automation experience that is truly remarkable. I did encountered some challenges with the application, but I received highly professional assistance from Luis, which promptly resolved the issues.
May 12, 2023
Successful & professional support at the help desk. They resolved all issues and helped to set up my first workflow
May 11, 2023
Omnisend's customer service is amazing!! They are there 24/7 and respond so quickly. Karine was totally awesome and helped me with a few of my issues and I'm close to finishing my welcome series now... yay!! Definitely recommend!!!
May 11, 2023
We just started to use Omnisend and we are so happy we the new look and feel of our email. The app is very intuitive, very easy to use but if you get stuck with something the 24/7 support is always ready to help you. If you are looking for an email marketing app , I highly recommend you to give it a try.
May 11, 2023
Great app and great customer support! Highly recommended! Support is available whenever I have questions and help solve my issues fast!
May 10, 2023
Omnisend has one of the best and fastest customer support I have ever had. It works great and the UI/UX is simple and straightforward. You will love using and working with it. Not overloaded at all. However, in my opinion, the team/devs should have more of an eye on the multi-language capabilities that Shopify markets offer. Transactional emails and most of the automations, apart from the abundant product automation, can only use the store's default language. This messes up the whole customer experience for international customers. Should be fixed soon please!
May 10, 2023
This has been my first marketing app, so I am still finalizing my thoughts overall BUT the customer service is so fast and knowledgeable! I always know it will not take long. I just finished up with Luiz. Thank you!
May 9, 2023
Satisfied with the customer service of omnisend, the advisor Salma, answered my question in an excellent time and gave solutions to all my doubts, thank you
May 9, 2023
We received wonderful online support...the program etc. is a bit tricky up front--but once you work your way around it becomes easy. But most important - if you're stumped or have questions --just ask. They have greatly improved the online support and that saw us through to the end.
May 9, 2023
As a newbie trying to figure out how everything works, the Omnisend support was friendly and efficient. My questions were answered and problems solved. Thank you, Joy!
May 8, 2023
So far the app has been great. I have also reached out to support, and received the best support I've ever experienced. All my questions were answered within minutes by Baarath. Highly recommended.
May 7, 2023
Andres from OmniSend was supportive with a clear outline for a solution on my issue. Great work, highly recommend there chat support! Problem solved in under 10 minutes
May 6, 2023
I contacted the support : Agustin and Deniz were a ten out to ten ! I also like to use Omnisend, a lot of features are pretty useful and interesting. I would have had the ability to create a survey without asking the emails of my users. If you want to add new templates
May 5, 2023
Top platfrom at all! love work on it, perfectly organised, but just for small small business or very big business. SAD! Thank you to Matija and Deniz for their help. both very helpful
Thank you for taking the time to leave a review of our platform. We appreciate your feedback and are glad to hear that you find our platform to be well-organized and helpful! We understand that there are areas where we can improve and we would appreciate any specific feedback you have to help us better serve you and our other users. Our team is committed to continuously improving our platform and offerings to meet the evolving needs of our customers. Thank you for choosing our platform and we look forward to continuing to help you up your marketing game!
May 5, 2023
I downloaded klaviyo at first cause everyone about it in all the youtube videos and articles. But honestly it was very annoying to use and super not user friendly. I then tried omnisend and basically fixed all the annoying things about klaviyo. I just wish they have more pop up templates. Customer support is decently quick and super super helpful. I got a screen recording mini tutorial just for my question, amazing. Big thank you to Salma she's from customer support she's the reason im writing this review.
May 5, 2023
Omnisend has been one of our best partners with Monika as a really helpful and supportive account manager. Very flexible pricing plans and the recent automations have really helped us a lot. Versus competitors this is the cheapest if you want to send unlimited emails.
May 4, 2023
I like a lot of the features of omnisend, the introduction, but the details are well done and at the same time very easy to master, also the latest AI writing is impressive, finally thank you Stefan, Andrés, and Karine for your patience in helping me with my problems
May 3, 2023
We recently discovered when chatting to a customer that they didn't receive our latest SMS. Upon further checking, they didn't receive the last 9 SMS either, neither did most of our US customers. There was no notification of this within Omnisend, I had to check the customer record to see the SMS has failed. I guess it's in Omnisend's interest to keep the fees and not alert customers when their SMSs aren't delivered. Checking in with customer service, so far the only explanation I've been given is that we haven't verified our number. This is despite a) 9 of the 10 failed messages were before the date verification was required, b) we have never hit the limit set by number verification. Currently I keep getting the same answer from customer service whose only line seems to be to ask us to verify our number. I will keep pressing. Further investigation has revealed most emails end up in the spam folder too. What are we paying for here? At this rate I'll be asking for a full refund!
Hello there and thanks for taking the time to leave a review! Thank you for bringing your concerns to our attention. We understand that failed SMS deliveries can be frustrating and impact your marketing efforts. With this in mind, our team has investigated the issue thoroughly, and we have found that the only reason for your SMS not being delivered is indeed due to regulator limits in the US, as you mentioned in your review. We do our best to comply with all relevant regulations to ensure the highest deliverability rates possible for our customers. Therefore, we recommend verifying your phone number as soon as possible to avoid any future issues with SMS delivery. Our support representative has reached out to provide more information on the matter as well as to rectify the issue with email deliverability. We take all feedback seriously and will continue to work hard to improve our services and provide the best possible experience for our customers. If you have any further questions or concerns, please do not hesitate to reach out to our support team. Thank you for choosing Omnisend as your marketing automation platform.