Omnisend Email Marketing & SMS
Omnisend Email Marketing, Pop Ups & SMS for Shopify Stores
Rating
4.7
feedback
5,984
chart
#45
All reviews
Rating Breakdown
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May 3, 2023
Beautiful support, Thank you very much to Luiz who provided me with clear and fast assistance, an extraordinary assistant who is very capable, polite, and quick. Highly recommended.
May 2, 2023
Just downloaded and set up. It's great, simple and user friendly. Great pre build templates to select from, which give option to customise each. Perfect branding personalisation, it's simple but effective. Allows for more brand effective representation ability. Also like the idea you can also submit ideas on more templates...
June 5, 2023
Another great experience. Plenty of hand holding and expert advice from Diego today while trying to verify my domain. Thank you so much! I literally couldn't have done it without you. So far so good! Just signed up. I had one little question so got on the chat and received an answer back from the lovely Baarath super quick. Then a follow up message to make sure I got the answer I was after and did I need anything further. I'm looking forward to properly getting started but I am so impressed with their customer support that I can't see there being any problems at all. It's a welcome change! Thanks!
May 2, 2023
I have been using Omnisend for a few weeks now. The app is quite easy to understand and when you have a problem, like me today, the customer service is very responsive and gives good solutions to help. Thanks Joy for your help today :)
May 2, 2023
Dealt with Joy today to fix an issue we were having with automations for subscriptions from the theme sign up field. Joy was really attentive and helped resolve the issue for us. Very happy with the customer service.
May 1, 2023
Always helpful and real time assistance with questions. Salma dealt with my query this morning efficiently, quickly and with plenty of detail (including screenshots) - this was super useful and allows us to move forward with more knowledge!
May 2, 2023
ho avuto un problema con la connessione dell'app ed il supporto sono 7 giorni che rimpalla il problema tra vari interlocutori senza risolvere niente
Ciao! Grazie mille per il tuo feedback sulla nostra app! We are very sorry to hear about the issue you experienced with the connection, and we apologize for the inconvenience it caused. With this in mind, we're glad to see the problem has been resolved already! Please note that the issue was coming from the changes in your store backend. Anyhow, we are happy to hear that everything is now working correctly! If you have any questions or need any assistance, do not hesitate to contact our Support Team, we are available 24/7 and can be reached via In-app chat or email at [email protected]. Buona giornata!
April 28, 2023
I recently had a terrible experience with this service. To make matters worse, they don't even have a phone number to call for help! When I tried to get assistance through their online chat, the operator was unhelpful and didn't seem to care about my concerns. I am extremely disappointed with this service and would not recommend it to anyone.
Hello there, and thanks for taking the time to share your feedback! We’re sorry to hear about your negative experience with our service. We understand that it can be frustrating not to have a phone number for support, and we apologize for any inconvenience this may have caused. Your feedback is acknowledged and passed on for further discussion! We’d like to point out that our support agent attempted to provide you with the best solution to your issue. Our anti-spam policy is an essential aspect of our service, and we take it very seriously. We’re basing our thresholds on the industry standard for spam complaints, and it is essential to clean your list to protect your deliverability and sender reputation. We understand that this can be frustrating at times, but it’s crucial to ensure that our platform maintains a high level of deliverability for everyone. With this in mind, our customer support team is here to assist you in this particular case, as well as to address any concerns you may have. At the same time, we regret that you didn’t feel that our support representative was helpful and empathetic during your interaction. We pride ourselves on our customer service and strive to provide every customer with the best possible experience. We’ll make sure to use this situation as an opportunity to improve our service and provide you with better support in the future!
April 28, 2023
I am new to Omnisend and transitioning from a few other apps- this can be an overwhelming task especially in the middle of busy season. Marketing is daunting on it's own for small business owners and I had QUESTIONS! Kamilia was patient, kind and answered everything in detail while providing more than i asked for. The app itself seems to be well designed and I look forward to exploring it more. So far so good, top notch customer service is something that I look for because sometimes you just need a person to help, not a bot.
April 28, 2023
We had a problem with some emails and credit, but with the helpful staff and support 24/7 they helped us and fixed the issue within 48h! Thanks to Matija for helping us and getting all our questions answered. Keep the good work and a good customer service.
April 28, 2023
They offered a free plan with 500 e-mails per month. That's what we needed. Then, they started charging me more and more every month based on the number of subscribers, regardless if they are active or not. When I complained about it, they told me to remove the subscribers even though we were not shooting any e-mails to them. That's shady. Even though we were paying, we couldn't remove their logo from the e-mails. They're always forcing you to upgrade and once you're in, the next plan goes from $50 to $80! The plans you get on Shopify are gone! UPDATE: This response is just BS. Your policy is not clear. You offered me a plan with 60k email per month and it doesn't show anything about the number of subscribers. I should be charged by the number of emails sent, not by the number of subscribers in my list. I had to pay for all subscribers even tho we shoot less than 100 emails.
Thank you for taking the time to provide us with your feedback. We apologize for any frustration caused by our pricing structure. Our pricing policy is based on the number of billable contacts you have, and this may result in changes to the monthly cost as the list size changes. We strive to be transparent about this in our communications and on our website. In regards to your concern about inactive subscribers, we understand that it may seem unfair to be charged for them. However, we do need to account for them in our pricing structure as they are still part of your overall list size. This is the reason we do offer the option to remove those contacts to bring down the price. We believe this is a fair way to comply with our pricing policy and provide flexibility to our clients. Regarding the removal of the Omnisend logo: as we have checked your account, we found it possible to remove it from your emails. We would be happy to assist you with this if you still have any issues! We do offer different plans to suit the varying needs of our clients, and we understand that it may not be feasible for everyone to upgrade to a higher-priced plan. We will take your feedback into consideration as we continue to refine our pricing structure and offerings. Thank you for choosing Omnisend as your email marketing platform. We appreciate your business and will continue to work hard to provide you with a top-notch service!
April 27, 2023
Great support today from Deniz. He explained how to sunset contacts who do not open mails or make sales. I will be doing this next. Thanks a lot.
April 26, 2023
Andres was very helpful and so far he app is 5 stars! The email set up has been pretty simple but easy to complete in a work day.
April 26, 2023
I just wanted to thank Karine for her assistance in resolving my issue. Thanks for the help, everything is now working perfectly. I appreciate her expertise, her willingness to listen, and the time she took to help me. Her assistance was invaluable, and I cannot thank her enough. I am truly grateful for her support.
April 26, 2023
Been on Omnisend several months now after using Shopify's native email campaigns. I sometimes get lost in the weeds since Omnisend is so much more powerful, but patient support personnel like Luiz makes it easy to understand!
April 26, 2023
Excellent Quality service! All my inquiries sere promptly attended to and my issue was resolved within a few hours. Thanks to Salma.
April 26, 2023
I had a bad experience because I was given the wrong information by a support rep and I only found out it was incorrect after asking another support rep who gave me the correct information. Luckily, my issue was resolved. I do feel it is a bit complicated but the 24/7 support is helpful (when the rep knows what they're talking about). It's good if you only use this for Shopify however I do think it lacks if you are tracking sales from other websites that aren't necessarily e-commerce stores...unless I was given the wrong information by a support rep again.
Hi there! Thank you so much for bringing this issue up to our attention. We are happy to see that our Support representative was able to clarify the matter and make your automation work! Indeed, re-triggering might seem complicated at first, but it’s rather logical when you think of all the steps that need to be performed. Our support representatives work in shifts, but due to the fact that we provide 24/7 support, it’s possible that you encounter several of them throughout the conversation. We work that way to assist you in the timely fashion. We’ll make sure to address this matter in our Team, though, as we strive to provide a top-notch experience! Please don’t hesitate to reach back with any other concerns.
April 26, 2023
Great support from Joy at Omnisend when wanting to create new forms. Needed the subscribers to get into an email automation flow directly after signup.
April 25, 2023
I've been using Omnisend since 2019 and they're always prompt to assist with any troubleshooting I've had. My recent experiences with Baarath and Luiz was very helpful and now I have my customer preferences set up to offer opt-outs for special occasions.
April 24, 2023
I have just started playing around with Omnisend and so far really like it. I had a couple problems (that ended up being so simple) at the start and customer service was incredible, Karine was so helpful.