Omnisend Email Marketing & SMS
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The app provides excellent support for our marketing campaigns and we generate important additional sales as a result. Setting it up was very easy. We were also able to count on Johnny's fast and competent support when it came to changing our store. Thanks for the great help and we recommend the app to everyone else.
Hello there, Thank you for your thoughtful review! We're thrilled that Omnisend is driving valuable results for your marketing campaigns and helping you generate additional sales. It's great to hear that the setup process was smooth and that Johnny provided the fast and competent support you needed during your store transition. Your recommendation is much appreciated, and we're here to continue supporting your success!
STAY CLEAR - I would say stay away from this company if you would like customer support. They don’t provide anything but empty promises and ongoing stress. The only lady that has been helpful was the one that set it up but apart from that it’s terrible. They charge you for a subscription you can’t even access and when you ask for a refund they say well it’s because there was still emails getting sent out you still have to pay. ( what a joke because I couldn’t even get access to the account ) went to my bank and forced the refund on Omnisend as it wasn’t suppling the full goods or service I was paying for. And now the stupid company won’t disconnect from my website and keep sending me emails saying I need to pay money for sms credits but they confirm my account has been cancelled and closed off? But no it hasn’t as if I go on my website the automations are still running, but now I’m not paying so what a nightmare. Sort your workflow and customer accounts out as I don’t want to be associated with omnisend anymore. Remove my details and unlink from my website. Enough is enough!!!
Hello there, Hello, I’m truly sorry to hear about the challenges you’ve faced and the frustration it’s caused. We understand how important it is for our customers to have a smooth experience. I want to assure you that a senior representative reached out to you previously to confirm the account deletion and provided details about the charges. Additionally, the refund you requested was processed 21 days ago. If you’re still encountering issues or have further concerns, please review the email from our senior agent. Your feedback is important to us, and we’re here to help resolve any remaining issues. Thank you for your understanding and patience.
Pretty good customer support
Hello there, Thank you for your review! We're glad to hear that you're satisfied with our customer support. We strive to provide the best assistance possible and are always here to help with any questions or issues you may have. Your feedback is much appreciated! 😊
Hello there, Thank you for the 5-star review! We're delighted to know that you're having a great experience. If there's anything more we can do for you, feel free to reach out. We're always here to help!
awesome app
Hello there, Thank you for your feedback! We're thrilled to hear you're enjoying the app. We strive to provide a seamless and powerful experience for all our users. Your satisfaction is our top priority, and we're here to support you every step of the way. If you ever need assistance or have any suggestions, feel free to reach out.
I was with omnisfied when I first started my business about 4 years ago. I left because the price got a little too high for my business. However I never forgot about omnisend so I came back and I'm glad to be back. The price is better & They have this new feature that allows you to delete invalid, spam, & voided emails that I love that's the main reason I left my last email marketing provider. So far everything is good.
Hello there, Thank you for sharing your experience! We're delighted to have you back with Omnisend. It's great to hear that you're enjoying the new features and finding the pricing more suitable for your business now. If you ever need assistance, our support team is here to help!
Eduarda was very helpful in resolving my issue. The Omnisend team is very professional and smart.
Hello there, Thank you for the positive feedback! We're glad Eduarda was able to assist you effectively. If you need any more support or have further questions, don't hesitate to reach out!
Maria was very helpful! Overall very user-friendly and the customer service is great.
Hello there, Thank you for your feedback! We're glad to hear that Maria provided you with excellent support and that you find our platform user-friendly. If you need anything else, just let us know!
We have been using Omnisend for a couple of years now and I find them to be excellent, an easy interface to acheive complex workflows and the support is always near instant and super helpful. Sila resolved my issue in a matter of minutes and guided me through the resolution.
Hello there, Thank you for sharing your experience! We're thrilled to hear that Omnisend has been serving you well over the years and that you find our interface easy to use for creating complex workflows. It's great to know that Sıla was able to resolve your issue quickly and guide you through the process. We appreciate your continued trust in Omnisend!
Real time, personable assistance. 10/10 support. Couldn't have asked for more. Cheers!
Hello there, Thank you for the great feedback! We're thrilled to hear that you had such a positive experience with our support team. If you need any further assistance, don't hesitate to reach out. Cheers!
I went on the app because I needed to email my customers. I received a message that there were issues with my DNS. Kayque helped me to understand what I needed to do to resolve my issues. He double-checked what I had done and said I was good to go. I'm very thankful to him and all the support I've received over the years from the Omnisend tech support staff.
Hello there, Thank you for sharing your experience! We’re delighted to hear that Kayque was able to assist you effectively with your DNS issues. We appreciate your continued support and are here for any future needs you may have.
The customer service is fantastic and I have a free plan! Mariia was very kind and efficient. Thanks again Mariia.
Hello there, Thank you for your kind words! We're thrilled to hear that you had a great experience with our customer service, and we're glad Mariia could assist you efficiently. If you need any more help, don't hesitate to reach out!
Maria was incredibly helpful with my DNS issue. She resolved everything quickly and efficiently. I couldn't have asked for better support!
Hello there, Thank you for your feedback! We're delighted to hear that Maria was able to resolve your DNS issue quickly and efficiently. We're always here to provide the best support possible, and we're glad you had a positive experience.
App is good, Dilara helps a lot when I'm stucked at a problem. Really appreciated.
Hello there, Thank you for your feedback! We're glad to hear you find the app helpful and that Dilara was able to assist you when needed. We appreciate your kind words!
I would not have been able to fix my problem without the help of Mathías. He was so knowledgeable, patient, and helpful. Thank you for making it so much easier!
Hello there, Thank you for sharing your experience! We’re delighted to hear that Mathías was able to assist you so effectively. It’s great to know he made the process easier for you. We're always here to help!
Always appreciative of the fast responses, Maria is concise and very helpful when needed!
Hello there, Thank you for your feedback! We're glad to hear that Maria was able to assist you promptly and effectively. We're always here to help whenever you need it!
Amazing service support! We had a problem with the domain verification and Sıla was super helpful and solved it for us in a second best email marketing provider ever!
Hello there, Thank you for sharing your experience! We're delighted to hear that Sıla was able to help you quickly with your domain verification. We're proud to be your email marketing provider and are always here to support you. 😊
I appreciate the customer service chat feature - Mathías in particular! He was able to help me out with an issue in a very timely manner.
Hello there, Thank you for your review! We're glad to hear that you appreciate our customer service chat feature and that Mathías was able to assist you promptly with your issue. We strive to provide timely and effective support to ensure a smooth experience for our users. If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!
I needed help to change currency on our omnisend account which is connected to our store and thanks to Maria it was resolved in 2 minutes . Thank you Maria for your support
Hello there, Thank you for sharing your experience! We're delighted to hear that Maria was able to quickly assist you with changing the currency settings on your Omnisend account. It's great to know that the issue was resolved efficiently, allowing you to continue managing your store smoothly. If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help and ensure your satisfaction!
Dilara not only helped my sort my issues setting up my first email but she sent me a screen recording to visually walk me through the whole process. Excellent customer service!! Very happy I've made the change
Hello there, Thank you for your review! We're thrilled to hear about your positive experience with Dilara and how her extra effort, including a screen recording, helped you set up your first email smoothly. It's wonderful to know that our customer service has made a significant impact, making you feel confident about your decision to switch. If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to support your ongoing success with Omnisend!
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