Omnisend Email Marketing & SMS
Drive sales with email marketing, newsletters, SMS, and popups
Rating
4.7
feedback
2,928
chart
#106
All reviews
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Jan. 30, 2024
Beran was very kind and helpful and my problem was solved super fast! Thank you very much! This app is very very useful.
Jan. 29, 2024
Excellent customer service by Kayque - super timely, direct, clear - got what I needed to get done!
Jan. 29, 2024
Ominend est un CRM vraiment génial et facile d'utilisation. Le support technique est très efficace et disponible. Merci à Dilara pour sa patience et sa recherche de solution. le problème est désormais réglé.
July 3, 2024
Update: 03.07.24 A strange issue started occuring on this app from May 19 which I reported to the Team on June 2nd. Issue as follows - Contacts from Shopify does not sync properly. Email as separate contact, phone number with my country code as separate contact, same phone number with different code (+1) as separate contact, same phone number without country code as separate contact. It's been 30 days and there has been no solution. And I already paid for July. They are blaming it on checkout customization, unfortunately there is none. Also because of this, the contact list keeps piling up and I have to pay more. But it also shows to clean up the list. Again, I have to pay for cleaning. If not cleaned, the campaigns can't be sent. I can't delete or make changes because the so called support team asked me to keep it so they can "investigate". Yet no response or resolution. Reaching out to them every 2 working days, where they assign me to different agents even on shopify ticket or say something that doesn't resolve the problem and ask for more time only. When asked about why I had to pay when I can't do anything with this app, they simply said Freeze it or cancel subscription. This can never get worse with them. PS: It's my 4th year with them and that's how they treat their customers. I recently transferred domain and migrated from WooCommerce to Shopify! And had a lot of doubts, questions, and sync issues on my account! This was smoothly resolved by the Team. They were very quick in responding as well as executing! Especially Beran from their team! I must say, he kept the thread open, followed up on the queries, and resolved it over 2 days! You are rocking team! 3years with Omnisend and counting!
Hello, Thank you for sharing your detailed feedback and for being a loyal customer for the past four years. We sincerely apologize for the inconvenience and frustration you've experienced with the recent issue regarding contact synchronization. Our developers are actively investigating the problem to find a resolution. We are also checking internally to see if we can expedite the process. A senior representative has reached out to you to discuss this matter in detail. Please respond to the initial email for more information on the situation. We appreciate your patience and understanding as we work towards resolving this issue. If you have any further concerns or need additional assistance, please feel free to reach out to us.
Jan. 29, 2024
Dilara was super helpful in resolving my issues quickly. Very pleased with Omnisend!
Jan. 27, 2024
I love Omnisend for my bulk emailing. Their customer service is swift and thorough as well. Sanya helped me at 1 am with something I was having trouble understanding. She responded almost instantly each time I sent her a question. She explained everything in detail with pictures to help me navigate! Customer service is a big deal to me and she definitely gets an A+!
Jan. 26, 2024
This software is great, all basic functions are free, and it is very seller-friendly. When you encounter a problem, the customer service responds promptly and will help you solve the problem comprehensively, which is great. I would like to give special praise to customer service Dilara, she is really great.
Jan. 25, 2024
Kayque has been most helpful in resolving an email verification issue that we had. Quick and intelligent responses. And after hours too!
Jan. 24, 2024
Free ESP features with a hefty price tag, confusing pricing, and 1-star customer service. Omnisend's email automations are easy to set up and use. That's the only good thing I can and will say about this ESP. The pricing: confusing They nickel and dime you for every feature. My bill has more than doubled in less than two years. The features certainly have not. The features: rigid If you're a seasoned email marketer, you're going to be frustrated by the lack of available features and customizations. If you're going to rely on Omnisend's templates, please run. They are awful and not at all customizable beyond colors and fonts (if they even have your font). You're going to spend a LOT of time creating emails and making them look good. The reporting: What reporting? Stop expecting customers with small list sizes to pay hundreds of dollars a month for impactful reporting. Every metric that will help you is paywalled. If you're not a data-driven organization, this ESP is for you. If you're not data-driven, fix that TODAY. The customer service: A joke Every time I've run into an issue - which is often - the customer service is lackluster and lacks accountability or follow-through. Documentation online of often outdated and/or missing key information. As a company: Disappointing I stopped using Omnisend after getting an invite to a virtual summit a couple of years ago and there were ZERO women speakers. It's 2024. You couldn't find one non-white man to speak on a panel? Embarrassing.
Hello! Thank you for taking the time to share your feedback. We appreciate your input and apologize for any frustration you've experienced. We're continuously working to improve our platform, and your insights are invaluable. We understand your concerns and are actively addressing them to enhance the overall user experience. If you have any specific suggestions or questions, please feel free to reach out to our support team. We value your feedback and are committed to ensuring a positive experience for all users.
Jan. 24, 2024
The customer support is excellent! I had multiple questions on various topics including billing and automatcation, and Agustin was able to quickly answer each one. He even followed up a day later to see if anything else was needed. I sincerely appreciate their continued efforts and responsiveness.
Jan. 24, 2024
Beran was a GREAT help, really appreciate the quick and helpful response provided, and left me with a peace of mind knowing that if I have any questions or concerns, I can reach out to the support anytime, wonderful! The support team is fantastic! Satisfied!
Jan. 22, 2024
Beran is very helpful and patient. And very professional. The problem was solved perfectly.
Jan. 22, 2024
Omnisend has great customer service. Salma was really helpful in answering my queries and solving my problem.
Jan. 21, 2024
I've been happily using Omnisend for the last few years and although there's been some price changes it still continues to perform how I need it to. Further to that, their customer service is excellent, all the team members including Beran and Karine and have been very supportive and helpful ensuring my problems were resolved, thank you.
Jan. 20, 2024
Great app that handles it all! The team is phenomenal and always makes sure any issues are handled quickly and efficiency. Beran is great and extremely knowledgeable and also happy to suggest ways to improve our use of their systems/products. Thank you for always making things simple and easy to understand.