Omnisend Email Marketing & SMS
Omnisend Email Marketing, Pop Ups & SMS for Shopify Stores
Rating
4.7
feedback
5,984
chart
#45
All reviews
Rating Breakdown
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April 18, 2023
We've been helped by Blayne and Luiz and they're both so great! We always receive responses very quickly and they always work quickly to find us helpful answers (even to hyperspecific questions). We love Omnisend so much especially after transitioning from another email platform, it's extremely intuitive and they always take suggestions for further developments into consideration.
April 18, 2023
We've been using Omnisend for several years now and are very happy. They also have good customer service. Thank you to Joy for helping me with a small issue recently.
April 18, 2023
Omnisend makes my email marketing so easy! Big thanks to Matija who was able to help me with a billing question.
April 18, 2023
I have been using this app for a few year now and very happy with it. Salma today helped me and she was very good
April 18, 2023
Omnisend is great service and Deniz from the support team is very kind and helpful. Really happy to use this service.
April 17, 2023
This was my first experience using Omnisend and their Live Chat feature. Andres responded quickly provided visuals on how I could remove content in the footer of my email. Overall the app is user friendly and has a great support team.
April 17, 2023
Salma was very helpful in helping me understand how to create a landing page. Really enjoyed the customer service (not something I can say often).
April 17, 2023
Karine was professional, polite and patient with me to guide me to a solution!! She was efficient in understanding my challenge.
April 17, 2023
A huge thank you to Salma who went above and beyond to help us with a very unique request, awesome customer service!
April 17, 2023
Stefan is really good guy, he help me a lot today. To be honest ,,the setup is a little difficult for newbie, you could feel free to contact support team.
April 16, 2023
I find Omnisend super effective email marketing and easy to use! Every time I've had a question or issue, it has been quickly resolved. There is also lots of tutorial support and it has user-friendly interface.
April 16, 2023
Thank you so much to the 5 star customer support team at Omnisend! Andrés was amazing and promptly solved our problems. Thank you!
April 15, 2023
Omnisend will actively restrict what you do with your customer email data. Customization of segments and work flows is not possible at all.
Howdy! Thanks for taking the time to review our app! It's quite unfortunate you found yourself in a pickle like this with Omnisend. Please be assured we are not restricting you in any way with your customer email information. You are free to collect the contacts and use them in your marketing needs however you'd like. Please note that Omnisend is an email marketing platform, therefore, we're putting customer consent first and treat campaigns as marketing messages to both give you the freedom to communicate your updates to the customers and ensure your contacts' e-well-being. Our support specialist has already reached out to you with some additional information on how you can customize the assets you have and use those in your marketing needs! If you have any questions or need any assistance, do not hesitate to contact our Support Team, we are available 24/7 and can be reached via In-app chat or email at [email protected]. Have a great day!
April 13, 2023
We are switching to a different EMS only because we want a wider choice of templates, more segmentation etc, but I am finding our new EMS way too complicated for an average user like us and a small business overall, that can't afford hiring an email specialist. So, now, when we can compare, I would definitely recommend Omnisend for businesses that don't want to spend hours on figuring out simple tasks. Also, Omnisend customer service is stellar. Even when we unsubscribed from them, their customer support is exemplary. Today I had Luiz to help us out to fully unsubscribe - extremely helpful and customer oriented! I don't know of any other service who gets back to you so fast and efficient. Also, they have live chat - something hard to find these days.
April 13, 2023
I read all the reviews before making an app decision, but rarely take the time to write reviews. This app is hands down the best email marketing program I've used in 15 years. Great results, analytics, tracking, tagging. You won't be disappointed. Easy product integration, User friendly.
April 13, 2023
I run a small business but would consider myself a fairly competent marketeer. I recently started with Omnisend having tried Klaviyo for a couple of weeks. I am so pleased that I picked Omnisend. Whilst it is true that Klaviyo has more features, I found it overly complicated and the support poor. The support with Omnisend has been fantastic, it does everything I need it to do so far and works out signficantly cheaper than Klaviyo. Very pleased at the moment and thank you to Joy and Salma for being so helpful on the chat.
April 13, 2023
I worked with Luiz, he was fast, responsive and beyond helpful. He got to the bottom of my problem within minutes and provided a solution. I couldn't recommend Omnisend any higher!
April 12, 2023
I've used it for few times and it really works the support replies are very timely and professional. The pages are clean and tidy; you can match the email style to your logo colors. It would be better if there were more templates
April 12, 2023
I would definitely recommend Omnisend Email Marketing to others. It is a well-made, easy-to-use product with excellent customer support. The only thing I would improve is the UI.
April 12, 2023
Omnisend is a great App for creating a beautiful email, also the team member provides amazing service, Matija from Omnisend is really impressive, I can fee he made great efforts to provide crystal answers when I was confused about some functions. Thank a lot to him!