All reviews

Rating Breakdown

  • 5
    90% (5,396 ratings)
  • 4
    5% (296 ratings)
  • 3
    1% (48 ratings)
  • 2
    1% (43 ratings)
  • 1
    4% (215 ratings)
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5 / 5 Share

May 17, 2023

Omnisend is easy and great to use. They have so many features and templates that are worth the monthly fee. Whenever I need help with something, customer service is very quick! I've had the pleasure of chatting with Joy a few times and they are a big help. Thank you!

Using app

About 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

May 17, 2023

Schneller Kundenservice (thx to Luiz!), tolle Segmentierungsmöglichkeiten, super automatische Flows und tolle Einstellungsmöglichkeiten. Es gibt eigentlich nichts, was sich nicht einstellen lässt.

Using app

1 day

Total reviews

1

Average rating

5.0

5 / 5 Share

May 17, 2023

Joy from Omnisend very good support! Very happy customer. Thank you for your kind support we like very much.

Using app

9 months

Total reviews

5

Average rating

4.4

5 / 5 Share

May 16, 2023

The greatest app I've ever tried by far . Easy to use, with everything pre built, makes it easier for even an absolute beginner to master the art of Email Marketing. And the best part...They have an excuisite customer service. They've helped me with all my questions (setup, automations, pricing) quickly and effectively! Salma helped me pick the right plan for our needs and answered all my questions regarding the set up of automations for our business. Don't think it for a minute, just install it !

Using app

Over 1 year

Total reviews

8

Average rating

3.9

Developer Reply

Hey there, Thanks a bunch for sharing your awesome review of our app! We're stoked to hear that it's the best one you've ever tried for Email marketing. Making it user-friendly, especially for beginners, is something we've worked hard on, so we're thrilled that you found it easy to use with all the pre-built features. It's fantastic to know that our customer service rocked your socks off! We pride ourselves on providing top-notch support, and we're delighted that Salma could help you out with everything from setting up to automations and pricing. We'll make sure to give her a pat on the back for a job well done. We can't thank you enough for encouraging others to give our app a shot. Your trust and endorsement mean the world to us, and we're committed to keeping up the good work and keeping you satisfied. If you ever need any more assistance or have more questions down the road, don't hesitate to give us a shout. We're always here to lend you a hand!

5 / 5 Share

May 16, 2023

Fast and great customer support! Thank you for your help with my account. Super friendly staff who was working with me.

Using app

Over 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

May 16, 2023

Been using the app for more than 2 years, turned out great for almost anything they propose. I wasn't able to do anything i wanted of course but that is also fine, every development needs time. Today, I was able to reach very thorough information about a very specific detail thanks to Joy. It was at the same tame very pleasant talking to him/her. Recommended.

Using app

Over 2 years

Total reviews

12

Average rating

5.0

5 / 5 Share

May 16, 2023

Speedy and adequate support and response. I'm very satisfied with my contact with JOY. I will continue to use the app.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

May 13, 2023

really like to use it. It is keep getting improved and is easier to use. But the price is a little bit high. The customer service responds quickly and is helpful. The representative Salma is able to provide a solution to me in a professional way.

Using app

Over 2 years

Total reviews

6

Average rating

5.0

5 / 5 Share

May 12, 2023

I recently had the opportunity to use Omnisend, and I must say it has been a game-changer for my marketing efforts. This platform offers an exceptional marketing automation experience that is truly remarkable. I did encountered some challenges with the application, but I received highly professional assistance from Luis, which promptly resolved the issues.

Using app

8 months

Total reviews

15

Average rating

3.7

5 / 5 Share

May 12, 2023

Successful & professional support at the help desk. They resolved all issues and helped to set up my first workflow

Using app

1 day

Total reviews

1

Average rating

5.0

5 / 5 Share

May 11, 2023

Omnisend's customer service is amazing!! They are there 24/7 and respond so quickly. Karine was totally awesome and helped me with a few of my issues and I'm close to finishing my welcome series now... yay!! Definitely recommend!!!

Using app

About 4 years

Total reviews

1

Average rating

5.0

5 / 5 Share

May 11, 2023

We just started to use Omnisend and we are so happy we the new look and feel of our email. The app is very intuitive, very easy to use but if you get stuck with something the 24/7 support is always ready to help you. If you are looking for an email marketing app , I highly recommend you to give it a try.

Using app

About 1 month

Total reviews

9

Average rating

4.9

5 / 5 Share

May 11, 2023

Great app and great customer support! Highly recommended! Support is available whenever I have questions and help solve my issues fast!

Using app

About 1 year

Total reviews

1

Average rating

5.0

4 / 5 Share

May 10, 2023

Omnisend has one of the best and fastest customer support I have ever had. It works great and the UI/UX is simple and straightforward. You will love using and working with it. Not overloaded at all. However, in my opinion, the team/devs should have more of an eye on the multi-language capabilities that Shopify markets offer. Transactional emails and most of the automations, apart from the abundant product automation, can only use the store's default language. This messes up the whole customer experience for international customers. Should be fixed soon please!

Using app

Almost 4 years

Total reviews

7

Average rating

4.7

5 / 5 Share

May 10, 2023

This has been my first marketing app, so I am still finalizing my thoughts overall BUT the customer service is so fast and knowledgeable! I always know it will not take long. I just finished up with Luiz. Thank you!

Using app

About 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

May 9, 2023

Satisfied with the customer service of omnisend, the advisor Salma, answered my question in an excellent time and gave solutions to all my doubts, thank you

Using app

Almost 4 years

Total reviews

6

Average rating

4.8

5 / 5 Share

May 9, 2023

We received wonderful online support...the program etc. is a bit tricky up front--but once you work your way around it becomes easy. But most important - if you're stumped or have questions --just ask. They have greatly improved the online support and that saw us through to the end.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

May 9, 2023

As a newbie trying to figure out how everything works, the Omnisend support was friendly and efficient. My questions were answered and problems solved. Thank you, Joy!

Using app

1 day

Total reviews

2

Average rating

5.0

5 / 5 Share

May 8, 2023

So far the app has been great. I have also reached out to support, and received the best support I've ever experienced. All my questions were answered within minutes by Baarath. Highly recommended.

Using app

4 days

Total reviews

1

Average rating

5.0

5 / 5 Share

May 8, 2023

I just had the pleasure of being oriented by Luiz. What an incredible customer service experience! He was knowledgable, patient and direct with his feedback/solutions. Everything I could have asked for and more. Give this guy a raise! Thanks again for your help

Using app

About 2 months

Total reviews

1

Average rating

5.0