Omnisend Email Marketing & SMS
Drive sales with email marketing, newsletters, SMS, and popups
Rating
4.7
feedback
2,927
chart
#106
All reviews
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Jan. 19, 2024
Great and prompt support offered by Kayque to complete the Domain Authentification steps!!
Jan. 19, 2024
Maria and Karine were amazing helping to resolve my issue. They are extremely patient and polite. They even recorded video to show me the steps. Basically they wouldn't give up until I got what I wanted. Five star service!
Jan. 17, 2024
I think Omnisend is the smothest platform to deal with in the sms and email world, and their 24/7 chat team is very helpful as well. My assistant was Karine, she helped me resolve my problem when I thought there was no way.
Jan. 16, 2024
Sanya was the greatest customer service experience I have ever had. Even through me wanting to give up on my problem, she stuck it through and really helped me out. Something that takes days for other people having to go through shopify support etc.. Sanya helped me solve in 5 minutes, EVEN LESS!! thank you so much Sanya!
Jan. 16, 2024
Just subscribed to Omnisend... Great first experience! Had an issue with the currency setting that was immediately solved in lightning speed by Augustin :-) Thanks a million
Jan. 16, 2024
Sila was a very great help to me. I could never have done the changes without her! Top customer service! Thank you ! Happy customer:-)
Jan. 16, 2024
This app works very well. You can closely contact with your customers to form remarketing. It helps very much in the turnover of the website. At the same time, thank you very much for sanya's patience to explain, solve a lot of operational problems.
Jan. 15, 2024
We have been using Omnisend for years now for our ecommerce store. We are very pleased with the email design, segmentation, automation capabilities and what's more they also have an excellent customer service. Most recently I needed to reach out to their customer support team regarding a new form I was building and Maria was an absolute superstar to answer all my questions in no time.
Jan. 15, 2024
Very good feelings with this application and with the support service offered by Karine. Recommendable
Jan. 12, 2024
Great app, very user friendly and excellent customer service. Beran helped answering my questions and was very knowledgeable and pleasant to work with!
Jan. 12, 2024
I have been using this app for a long long time now, I pay top $ for it, It does it's job but man the customer support is TERRIBLE!!!!!!! If I get AUGUSTIN one more time, I cannot do this anymore. Terrible terrible terrible support for a $500 app!!!!
Hello there, and thanks for taking the time to leave a review! Thank you for bringing the SMS subscriber display issue to our attention. We appreciate your proactive approach in reporting this matter. Our Tech Support team has swiftly identified the issue and engaged our developers to implement a solution promptly. Your feedback is crucial in helping us enhance our services, and we are committed to delivering a seamless experience moving forward. We acknowledge your concerns regarding the support experience and will address it internally to ensure an improved level of service. If you have any questions or need any assistance, do not hesitate to contact our Support Team, we are available 24/7 and can be reached via In-app chat or email at [email protected]. Have a great day!
Jan. 11, 2024
I've always been a little bit overwhelmed by email softwares. I'm getting myself more involved with my email campaigns and so far, OmniSend delivers on it's promises. The real fear is to hit the Send button... but that's not their fault. It's my own insecurities. I recently had to contact support because one of my forms was not saving properly and got excellent support from Didem. My form was missing an essential block and it got solved hands on. My website is on https://www.geeksngears.com
Jan. 9, 2024
Very responsive support team. Quick turnaround from both Baarath and Didem producing solid outcomes and meaningful answers. Easy to work with as an organisation.