Omnisend Email Marketing & SMS
Drive sales with email marketing, newsletters, SMS, and popups
Rating
4.7
feedback
2,927
chart
#106
All reviews
Review RSS Feed
Jan. 9, 2024
Potential to be a great service but the pricing structure is disgusting. To increase the price (in our case £60 to £152.40 per month) irrespective of how many emails are sent is quite underhand and they obviously now it. We don't want to bombard our customers so are often paying this amount to send one or two emails a month. Yes, we could possibly avoid some increases by constantly messing around with our email list, but why? Surely it would be better to charge for the amount of emails sent instead of how many people are on your email list?
Hello and thanks for taking the time to leave a review! We appreciate your feedback regarding our pricing structure. It's important to mention that our approach, although distinct, aligns with common industry practices. Charging based on the size of your email list is a standard model that ensures the sustainability and reliability of our service to our customers. We understand your concern about potential increases, especially if you're sending a lower volume of emails. However, our pricing is designed to cater to various business needs and usage patterns. We encourage you to explore the range of features our service offers, as they can contribute to maximizing the value of your subscription. Feel free to reach out to our support team; they are available to assist you in maximizing the benefits of our service and exploring our pricing options. They are available 24/7 and can be reached via In-app chat or email at [email protected].
Jan. 8, 2024
Karine was awesome! She got straight to the solution I needed. Most of the time support agents try to have some small talk but I just want to get to my solution!
Jan. 7, 2024
Diego was really helpful with a issue I was having with discount sign up. Very patient!
Jan. 7, 2024
I absolutely love Omnisend! The integration with Shopify makes managing emails for my online store seamless and efficient. Additionally, Karine's assistance was invaluable in setting up the app and she was extremely knowledgeable and helpful. Highly recommend for any ecommerce business.
Jan. 5, 2024
Useful app with lots of great features. Awesome support - thank you, Karine!
Jan. 5, 2024
Omnisend has been a great, straightforward, and very effective tool from day one. Integrates seamlessly, features are powerful and easy to use, and, above all, their support team is impeccable. My last request was resolved in less than a minute by Maria, and it was a particularly technical question. Highly recommend!
Jan. 5, 2024
Great functions, interesting and useful statistics, always good and fast customer service.
Jan. 5, 2024
I contacted regarding setting up my email double opt-in. In relation to that, they even kindly recorded how to set it up, so I was able to process it quickly. It was a really helpful and memorable support.
Jan. 4, 2024
I was so grateful that Dilara was able to help me with the edits I needed to make. I am new to building my website and was so lost but she saved the day! Her video explanation was so incredibly helpful! Fast and thorough customer service!! I’m impressed.
Jan. 4, 2024
Exceptionally helpful and effective support that solves all your issues fast. I highly recommend the application.
Jan. 3, 2024
Just used support for the first time and was amazed by how quickly I got an answer and how objective and to the point Baarath was. He immediatelly understood my problem, gave me the right advice and in no time my questions were answered an I was good to go. I needed help to get my domain signed with Omnisend and got it done in less than 15 minutes with Baarath's help.
Jan. 3, 2024
SO much better than other platforms I have used in the past. We switched to Omnisend Feb of 2023 and our email sales and open rates have gone up exponentially. Super user friendly, quick & helpful customer service. I do wish that you got more reporting features/metrics in the basic version without having to upgrade to pro but overall very satisfied!
Dec. 31, 2023
It ain't pretty, but it works. Super good segmenting, reporting, campaigns, and automations. It's not as elegant looking as Drip, but it' actually better. I tried both, and canceled Drip. Solid.
Dec. 30, 2023
Absolutely nice app, A lot to do in the free plan, I did a lot with it till now e mai campaigns and pop ups and works like a charm for me. To compare between other apps i had worked with this one the most easiest and non complicated one and till now i don’t have any limitations with using it
Dec. 28, 2023
good team fast support and overall good email marketing app. thanks Beran for the help
Dec. 25, 2023
The app helps a lot. Their customer service Kayque is professional and patient with all my questions. I recommend using this app.
Using app
About 2 months
Total reviews
1
Average rating
5.0
Dec. 25, 2023
Highly recommend Omnisend, it's easy to use and the help team are fantastic. The templates are great and easy to use. The automations are straight forward too.
Dec. 23, 2023
I got this app because I was hoping it would offer real time reup reminder emails for consumables ( you should need another about now), sent at precise periods following purchase. (I was offered custom programming options for this running in the lots of hundreds of dollars.) It can. It does. But after learning how to do batch files in DOS 3.3 some 40 years ago my computer skills have waned. Thus, it was frustrating learning how to get this wrench to fit my socket. The support department, including Karine, Deniz, Kayque, Beran, and perhaps a few more, were more than up to the task. Once I got them to understand what means step-by-step instructions I was off and running.
Dec. 22, 2023
Expensive or unexpected costs when downgrading to another plan they still charge you for. Thanks, Omnisend but switching to another marketing email allows you to set up SMS marketing without asking a lot of questions or hidden costs like Omnisend