Omnisend Email Marketing & SMS
Drive sales with email marketing, newsletters, SMS, and popups
Rating
4.8
feedback
2,940
chart
#109
All reviews
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Jan. 16, 2024
This app works very well. You can closely contact with your customers to form remarketing. It helps very much in the turnover of the website. At the same time, thank you very much for sanya's patience to explain, solve a lot of operational problems.
Jan. 15, 2024
We have been using Omnisend for years now for our ecommerce store. We are very pleased with the email design, segmentation, automation capabilities and what's more they also have an excellent customer service. Most recently I needed to reach out to their customer support team regarding a new form I was building and Maria was an absolute superstar to answer all my questions in no time.
Jan. 15, 2024
Very good feelings with this application and with the support service offered by Karine. Recommendable
Jan. 12, 2024
Great app, very user friendly and excellent customer service. Beran helped answering my questions and was very knowledgeable and pleasant to work with!
Jan. 12, 2024
I have been using this app for a long long time now, I pay top $ for it, It does it's job but man the customer support is TERRIBLE!!!!!!! If I get AUGUSTIN one more time, I cannot do this anymore. Terrible terrible terrible support for a $500 app!!!!
Hello there, and thanks for taking the time to leave a review! Thank you for bringing the SMS subscriber display issue to our attention. We appreciate your proactive approach in reporting this matter. Our Tech Support team has swiftly identified the issue and engaged our developers to implement a solution promptly. Your feedback is crucial in helping us enhance our services, and we are committed to delivering a seamless experience moving forward. We acknowledge your concerns regarding the support experience and will address it internally to ensure an improved level of service. If you have any questions or need any assistance, do not hesitate to contact our Support Team, we are available 24/7 and can be reached via In-app chat or email at [email protected]. Have a great day!
Jan. 11, 2024
I've always been a little bit overwhelmed by email softwares. I'm getting myself more involved with my email campaigns and so far, OmniSend delivers on it's promises. The real fear is to hit the Send button... but that's not their fault. It's my own insecurities. I recently had to contact support because one of my forms was not saving properly and got excellent support from Didem. My form was missing an essential block and it got solved hands on. My website is on https://www.geeksngears.com
Jan. 9, 2024
Very responsive support team. Quick turnaround from both Baarath and Didem producing solid outcomes and meaningful answers. Easy to work with as an organisation.
Jan. 9, 2024
Potential to be a great service but the pricing structure is disgusting. To increase the price (in our case £60 to £152.40 per month) irrespective of how many emails are sent is quite underhand and they obviously now it. We don't want to bombard our customers so are often paying this amount to send one or two emails a month. Yes, we could possibly avoid some increases by constantly messing around with our email list, but why? Surely it would be better to charge for the amount of emails sent instead of how many people are on your email list?
Hello and thanks for taking the time to leave a review! We appreciate your feedback regarding our pricing structure. It's important to mention that our approach, although distinct, aligns with common industry practices. Charging based on the size of your email list is a standard model that ensures the sustainability and reliability of our service to our customers. We understand your concern about potential increases, especially if you're sending a lower volume of emails. However, our pricing is designed to cater to various business needs and usage patterns. We encourage you to explore the range of features our service offers, as they can contribute to maximizing the value of your subscription. Feel free to reach out to our support team; they are available to assist you in maximizing the benefits of our service and exploring our pricing options. They are available 24/7 and can be reached via In-app chat or email at [email protected].
Jan. 8, 2024
Karine was awesome! She got straight to the solution I needed. Most of the time support agents try to have some small talk but I just want to get to my solution!
Jan. 7, 2024
Diego was really helpful with a issue I was having with discount sign up. Very patient!
Jan. 7, 2024
I absolutely love Omnisend! The integration with Shopify makes managing emails for my online store seamless and efficient. Additionally, Karine's assistance was invaluable in setting up the app and she was extremely knowledgeable and helpful. Highly recommend for any ecommerce business.
Jan. 5, 2024
Useful app with lots of great features. Awesome support - thank you, Karine!
Jan. 5, 2024
Omnisend has been a great, straightforward, and very effective tool from day one. Integrates seamlessly, features are powerful and easy to use, and, above all, their support team is impeccable. My last request was resolved in less than a minute by Maria, and it was a particularly technical question. Highly recommend!
Jan. 5, 2024
Omnisend is to me the best email marketing tool. I've used four so far, and Omnisend is definitely my favourite. It is user friendly, has features that were missing from tools I previously used (like sending an individual computer generated discount code to new subscribers), and my opening rates are higher. (This is also due to me writing better emails I'm sure, but I I truly believe that Omnisend helps). There is also a great support team there to answer any question you may have.
Jan. 5, 2024
Great functions, interesting and useful statistics, always good and fast customer service.
Jan. 5, 2024
I contacted regarding setting up my email double opt-in. In relation to that, they even kindly recorded how to set it up, so I was able to process it quickly. It was a really helpful and memorable support.
Jan. 4, 2024
I was so grateful that Dilara was able to help me with the edits I needed to make. I am new to building my website and was so lost but she saved the day! Her video explanation was so incredibly helpful! Fast and thorough customer service!! I’m impressed.
Jan. 4, 2024
Exceptionally helpful and effective support that solves all your issues fast. I highly recommend the application.