Omnisend Email Marketing & SMS

Nov. 19, 2023

I have installed this APP, but I have been unable to contact the customer service staff. The customer service icon on the APP is always gray, and nothing happens after clicking it. How can I contact customer service staff? And I can't find any way to contact customer service staff on your official website. I'm waiting for your reply. Thank you so much.

Nov. 19, 2023

Beran was exceptionally helpful and solved my problems which felt quite complicated in a very easy and fast way.

Nov. 19, 2023

The app is really good and easy to set up, the support i received until now it's been very helpful

Nov. 17, 2023

Maria was a HUGE help in figuring out a layout issue with an email. The issue was discussed professionally and figured out quickly. Very happy. Thanks again, Maria!

Nov. 17, 2023

After switching email platforms due our old platform being discontinued, we've been using Omnisend for over a year now and are very happy with the platform's functionality and excellent customer service. The email automations are very flexible and allow for more conditional logic vs. similar platforms. Recently, we had some questions on emails that were failing (due to the email address, not us or Omnisend) and Sila on the Omnisend support team was very helpful and friendly. Thank you Omnisend for creating an affordable platform that far surpasses other platforms from a service and functionality standpoint!

Nov. 16, 2023

SUPER!

Nov. 15, 2023

Maria was very helpful!! Thank you!!! Very responsive/

Nov. 14, 2023

I received excellent customer service from Matija and his tech team colleagues. They helped us to disconnect and reconnect Omnisend from BigCommerce to Shopify.

Nov. 13, 2023

I had an issue that required customer support, and even though I was upset they were patient, friendly, and helpful. They were very fast with responses too, with multiple people jumping in to help me out so the issue could get resolved quickly. Would definitely recommend them!

Jan. 11, 2024

Omnisend has been absolutely amazing! They have a very intuitive interface, but Omnisend have 24/7 chat help assistance. When I had a couple of questions, Diego helped me right away. Nice to know there are folks who care and are there to help. I would definitely recommend. Thanks!!!

Nov. 12, 2023

Karine & Diego have been so incredibly helpful. The prompt and thorough customer service has made what appeared to be a tedious tasks, so easy to understand and accomplish. I'm able to accomplish a lot of my needs through this app and the customer service has made all the difference in my ability to execute on things in a timely fashion.

Nov. 9, 2023

Thanks to Matija, I have omnisend installed on my shopify store. Thank you for your support!

Nov. 8, 2023

Maria was super helpful when I asked her how to segment my audience. She realized a missing feature and added it as soon as possible. Thank you so much for your quick responses and easy-to-understand instructions.

Nov. 7, 2023

Most affordable out there, especially for smaller shops. Their customer service is amazing. Luiz and others helped me with with a problem I had and Luiz didn't stop working with me until we got it resolved.

Nov. 7, 2023

Stefan was very helpful with setting email conditions.

Nov. 5, 2023

Perfect app, perfect platform and great support and help, thank you so much "Karine" as a support team member.

Nov. 4, 2023

I had an automation issue with a product email. Didem was fantastic in asking questions that narrowed down the problem, sharing screenshots of what I needed to do. We got the issue solved and I learned a few new things too! Didem was patient, friendly and exceptionally helpful!

Nov. 3, 2023

Good segmentation and automation integration. The click-map is also beneficial for performance analysis. Customer service is quick to respond.

Nov. 3, 2023

Awesome! Very easy set up! Loving it so far!

Nov. 3, 2023

Brillant app! Easy to use and lots of ways to automate workflows of customers. Highly recommend