Omnisend Email Marketing & SMS
Omnisend Email Marketing, Pop Ups & SMS for Shopify Stores
Rating
4.7
feedback
5,985
chart
#45
All reviews
Rating Breakdown
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March 8, 2023
I recently started using Omnisend and encountered some self inflicted issues. However, Omnisend's support responded quickly and helped me find my way through the learning curve. Very responsive and helpful. Highly Recommend
March 8, 2023
Great job! Thank you for your professional support and quick response to customer issues! Please accept my gratitude.
March 8, 2023
Happy with Omnisend and with the support that attended all my queries very quickly, I congratulate Salma for her excellent and quick attention ;)
March 8, 2023
Omnisend is great. Cheaper than other Email Marketing platforms and really like the interface in comparison to Klayvio etc. Shoutout to our account manager Monika who is always on hand to answer any questions and help out where needed :)
March 8, 2023
Seems they have a lot of "good reviews", most likely all of those are fake. Would not recommend using.
Greetings! Thank you for taking the time to provide feedback on our product. We're sorry to hear you didn't have a positive experience with our platform and that you have doubts about the authenticity of our reviews. We take allegations of this nature very seriously and want to assure you that we do not engage in any practices involving fake reviews. We are proud of the positive feedback we have received from our customers and believe that our product is a valuable tool for businesses of all sizes. We would be delighted to address any specific concerns you may have had with our platform. If you could provide us with more information about your experience, we would be happy to work with you to address any concerns. Thank you again for your feedback, and we hope you can change your mind about us in the future!
April 3, 2023
Goood app , amazing support.Goood app , amazing support.Goood app , amazing support.Goood app , amazing support.
Hello, and thank you for taking the time to leave feedback! We understand your frustration, but please know that our pricing is transparent and easily accessible on our website. Our billing is based on the number of billable contacts, which includes both subscribers and non-subscribers. We do not charge you for unsolicited contacts. Please keep in mind that you can send marketing campaigns to all of your subscribers; we do not limit the number of consented contacts who can receive your promotional messages unless you choose the contact reach yourself. Keep in mind that, depending on the automation purpose, our automated workflows can send messages to contacts with varying subscription statuses. When combined with our Campaigns feature, this significantly expands your reach. If you have any deliverability concerns, please do not hesitate to open a support ticket with us; you can contact us at [email protected]. Our Customer Support Team will gladly investigate it for you and provide you with a solution!
March 8, 2023
support team was really quick in solving the problem.their response was in less than 5 mins. Thank you yuliia!!
March 7, 2023
Usefull if you are starting out because their support team is great and 24/7. Have a lovely experience with Baarath and he guide me through heaps of stuff. recommended
March 7, 2023
The team from support helps you in an easy way to solve all your doubts, Baarath was very clear and patient with all my questions and gave me the solution of an issue that was bothering me. Thank you.
March 7, 2023
We have been using omnisend for over a year now. It's great! We wouldn't use another supplier. I highly recommend
March 7, 2023
Was having some technical issues and Luiz helped me and they were awesome!! Thank yoooooooooou Luiz!
March 7, 2023
Nikola helped me through every difficulty I had with updating my settings across platforms! Absolute legened. 10/10 support
March 6, 2023
I usually have problems with email campaigns, and I always get prompt assistance from most of them. They are all very professional and patient. I want to give a special mention to Andrés because he has been so helpful.
March 6, 2023
The support team is always one of the best SAAS customer support teams I have dealt with! They respond quickly and will work with you; supplying screen recordings/screen shots to aid in discussion. Additionally, they are always working their best to create a solution to your need. I was adding a 3rd website to their platform and ran into some challenges with their pricing due to the way the third website was set up/grew overtime. Kamilia added my account to a new BETA pricing model that better aligned with our business needs, permitting us to cost effectively migrate to Omnisend for this storefront. If you have not tried Omnisend I would suggest you give it a try! Their pricing is really good especially if you're looking to grow/target SMS. Additionally, you can see a lot of foundational work being done on the platform that is going to upgrade it from its already solid state to a future knockout!!!
March 6, 2023
Great customer service! Got almost immediate help by Luiz via the chat, and he was able to quickly and easily answer my questions.
March 6, 2023
Great customer service, responded to my original enquiry email within 20 minutes and then after within minutes to resolve the issue, thanks very much!
March 5, 2023
Love this app - super user friendly, tons of capability and easy to integrate segments into advertising. You can make it as simple or complex as you want. Customer support is always very thorough and helpful as well!
March 5, 2023
I Paused my store and relaunched under an entirely different brand. The app no longer tracks all visitor activity, just selective activity of returning/ known customers. In that sense, its not helpful in antialiasing product potential or begin able to dispute if an information page(return and shipment policies)was viewed. Uninstalling and will continue to look for an app that that tracks all activity on the site
Hello there, and thank you for taking the time to tell us about your experience! We're sorry to hear that using our app left you unhappy. Therefore, We'd like to apologize for any inconvenience this may have caused you. However, I'd like to inform you that the reason for this behavior is to track visitor activity that is relevant to the customer's purchasing journey. Our new tracking and logging architecture is here to help us achieve this goal. It enables us to extract a lot more data from the browsing session and integrate it into a lot more services within our app. Please keep in mind that we track user behavior on all store pages except those that require sensitive data input. Please do not hesitate to contact us if you have any further questions! You can reach us at [email protected].
March 10, 2023
Updating my review as Ariana helped me all the way and answered my all the question that I asked. thanks
March 4, 2023
I had a verification issue, which was sorted out within an hour. A fast response time, with quick and clear communication, and Agustin was very friendly and efficient. Thank you, Eco Threads Clothing