Omnisend Email Marketing & SMS
Omnisend Email Marketing, Pop Ups & SMS for Shopify Stores
Rating
4.7
feedback
5,988
chart
#37
All reviews
Rating Breakdown
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April 5, 2023
Very happy with Omnisend. I tried a few email apps but settled with Ominisend in the end. The customer service is great and the app is just improving all the time.
April 5, 2023
I absolutely do not understand the whole technical side of email marketing but Deniz was so open and helpful every step of the way! He is very friendly, responsive and was able to answer my billion questions patiently without making me feel annoying :) Thanks so much.
April 4, 2023
Great emailing platform! User friendly and great customer service. 24/7 chat was incredibly helpful, especially team member Diego. Platform really helps with deliverability and provides useful analytics.
April 4, 2023
The main aspect I love about omnisend is the customer support! I switched to them from Klaviyo and they run circles around them from price to features to service. I'm extremely happy. Each time I want to know something, even if it's just how to keep increasing my clicks and sales, they have been super helpful. They provide articles, and visuals to help me win. My email sales have increased each month just because they have helped me with resources and I try new and different things.
Ahoy there! Thank you for sharing your positive experience with Omnisend! We love the way you put it - our team sure does know how to run circles around the competition! It's great to hear we've been instrumental in helping you increase your email sales and connect with your customers in a meaningful way. That said, it's our mission to help you click with your customers and close them sales! Thanks for choosing us!
April 4, 2023
I'm new to the app but so far it has been so much faster to set up than my previous one. I had a question about a specific automation I wanted to set up and Matija was quickly able to guide me
April 3, 2023
I'm new to this app but so far the experience has been fairly seamless. I'd love to see a bit more accessible UI (you can't see font options without clicking them and the examples in the layout builder are itty bitty and hard to see at some points), but I was very pleasantly surprised by how simple everything was to build otherwise. When I ran into a question I couldn't find an answer to via Google, I contacted the support team and was helped by Matija, who quickly sent me a screen capture with step by step instructions. Super helpful, super courteous, and super convenient.
April 2, 2023
Thank you Karine for handling my queries so swiftly! Being able to email questions and receive quick and helpful responses is a lifesaver :)
April 1, 2023
Website will not let me login even after changing my password. Going to have to go to a different app.
Hello there! Thank you for taking the time to bring this to our attention! It's unfortunate to hear that you were unable to access your account. We understand how frustrating technical difficulties can be, and we want to reassure you that we are committed to providing a seamless experience for all of our customers. We take every report of technical issues seriously and are constantly working to improve our systems to prevent similar problems in the future. We noticed that you were eventually able to log in, and we are overjoyed to hear that! However, if you require further assistance, please contact our support team at [email protected]. We appreciate your understanding and patience!
April 1, 2023
Diego, you're the best! Thanks for always assisting in such a fast professional manner! Omnisend is great!
April 1, 2023
3.5 Stars for Omnisend & Long Wait Times Omnisend is a great email platform, but not without its convoluted processes and cumbersome automation triggers. I experienced some reps that made me wait 10+ minutes between responses and questions. 5 Stars for Olesia and Deniz Customer service agents, Olesia and Deniz, are gems. They helped me navigate several challenges. They were adept in Omnisend, helpful and supportive, ensuring all my questions were answered and my issues resolved. They helped me overcome a significant hurdle that will positively impact our email marketing efforts. They are the reason I did not cancel the service.
Aloha! We appreciate you taking the time to review Omnisend! It's wonderful to hear that you found the platform valuable for your email marketing needs and that Olesia and Deniz gave fantastic customer service and assistance in navigating hurdles. After reading your review, we gave them a raise 😄 We're sorry to hear that you encountered some delays and convoluted processes during your time with us. As they say, good things come to those who wait, but we understand that waiting can be frustrating. Rest assured, though! We're constantly working to streamline our processes and reduce wait times, so you can spend less time waiting and more time designing compelling email campaigns. Thanks again for choosing Omnisend as your email marketing platform, and we hope to continue providing you with outstanding service in the future!
Nov. 28, 2023
good customer service!!!!!! fast reply and manager Henrika Masiulytė also provided a lot of help to me, I appreciate it!!!!! thanks for the fast reply from Deniz
March 31, 2023
The app has been very easy to get up and running and collecting emails on my website. I had one minor tech issue verifying my domain name. The support team got to back to me very quickly and we had the issue resolved in no time. Many thanks to Kamilia and Andres for helping me out.
March 31, 2023
Omnisend has been a great tool for doing all of my email marketing campaigns and I love all of the reports. It's so easy to use that I just upgraded my plan. I did stumble with an issue, but Customer Service Rep Andrés provided great insight and helped me solve it! Grateful for the chat feature and how quickly he was able to help me with the problem.
March 31, 2023
Good app - helpful team. Thanks, Joy for helping me out on a Friday afternoon, to resolve an issue before the weekend!
March 31, 2023
Really good customer service with quick response and helpful too. I would recommend their tools to help with email.
March 31, 2023
Easy to use. Great and fast customer service. Pricing is also very optimal. Very good option if you'are looking an app for email marketing.
May 21, 2023
UPDATE: CONTINUES TO GLITCH. This has beautiful templates and is a more affordable option than alternatives, but unfortunately the glitches mean you end up paying for it. It frequently stalls out and although the team gets back with a response, it does mean that you are delayed sending out emails by hours or days which is precious time for a small business owner. Former review: I've been really disappointed. I switched because it seemed like a great option for my small business, but the bugs they've had this week meant that I couldn't announce my shop's grand opening, I couldn't send out my two year anniversary celebration email, and I'm waiting to send out emails to customers for our soft launch! The workaround they gave me hasn't worked either. When it worked, it was great, but it's crazy to have these issues several days in a row when we rely so heavily on email marketing.
Thank you for updating your review and sharing your continued experience with our app! We appreciate your feedback and understand the frustrations caused by the ongoing glitches. We apologize for any inconvenience you have faced and want to assure you that we are actively working to resolve these issues. Ensuring a reliable email marketing solution for your small business is paramount to us, so our development team is actively investigating the glitches to identify the root cause and improve the app usage for you. We value your satisfaction as a customer, and we are committed to addressing your specific concerns. Our support team is available to provide personalized assistance and help you overcome any issues you might have. Please feel free to reach out to our Customer Support team for prompt assistance. We're always happy to give you a hand!
March 30, 2023
Awesome response time and extremely courteous...keep up the great work. Managed to look into my query instantaneous.
March 30, 2023
Great response time and I always get a detailed step by step on how to fix what I am stuck on. Highly recommend!
March 30, 2023
Omnisend support team is excellent at addressing issues and finding suitable resolutions. I recently encountered a problem with one of my forms not displaying and Matija was able to escalate the case and get a quick resolution to my issue.