Omnisend Email Marketing & SMS
Drive sales with email marketing, newsletters, SMS, and popups
Rating
4.7
feedback
2,924
chart
#106
All reviews
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Nov. 2, 2023
Customer support with Matija was super precise in his answer and went above and beyond to cover everything so I didn't even have any questions to add! Omnisend is very easy to integrate and use with Shopify! and they're always available for support! Recommend!
Nov. 2, 2023
Matija from Omnisend provided us with the BEST customer service. He was very quick to reply and knew exactly what he was talking about at all times, as we did not at first. The issue was resolved all thanks Matija.
Nov. 1, 2023
Amazing customer support, I got super confused by something relatively Simple and Luiz was quick to help me and fix my issue! As someone who gets confused rather easily, this app is perfect for me.
Oct. 31, 2023
I love Omnisend for my email campaigners because It's friendly, and the staff is exceptional. Always there to answer my questions no matter the time of the day!
Oct. 30, 2023
I was personally helped by Matija and he solved my problem in less than a minute. The fastest and best service I've had from an app.
Oct. 27, 2023
Increased price to $132 without notice. $100 more than what I was previously paying. Customer service is terrible. Their website provides false information/advertising.
Hello there! Thank you for sharing your recent experience with our service. Please accept our most sincere apologies for the delay in our response. Here at Omnisend we believe in transparency with our customers. Our pricing can always be checked in our dedicated page below: https://www.omnisend.com/pricing/ Indeed, we see that your plan did increase, but please keep in mind that our billing system works as follows: Each billing day we calculate how many subscribers and non-subscribers you have in your Audience → this puts you in a price tier, which is the fee that we charge. Previously, you were charged for 2,607 billable contacts up until September, your audience then increased to 9,286 billable contacts thus increasing the price you were charged. We understand how overwhelming it can be to face such increment in your billing, but if you should feel the need to decrease such fee, we always recommend segmenting inactive contacts and unsubscribing them to avoid such increase. We greatly appreciate your feedback once more. If you require further assistance or have any specific concerns, our customer support team is available 24/7 and can be reached via in-app chat or email at [email protected]. Have a great day!
Oct. 27, 2023
Great app and great service, but their pricing keeps going up and up and they keep changing what you get with each package which is absolutely redicilous and where I come from is probably illegal. I will be closing my account in january
Hi there! Thank you for your feedback. We checked the fees you have been charged and indeed, you have seen an increase in your monthly plan as the discount you had in your account has expired, and unfortunately we no longer manage such discount. Please keep in mind that the pricing for your subscription, as well as the number of email credits you get, is based on the number of subscribed and non-subscribed contacts you have in your account while upgrading. You can always check the price for your contact list in our dedicated page here: https://www.omnisend.com/pricing/ To reduce costs, we recommend segmenting inactive contacts and unsubscribing them to focus and engage with your most active customers, do not worry, we have pre-built segments to assist and determine who these contacts are to help streamline the process for you. If you should need any assistance, please feel in the liberty to reach out to [email protected], and our specialized team will be more than happy to help. Wishing you nothing but the best. Have a lovely day!
June 21, 2025
I switched my domain and changed my website to a new theme. I didn't know what to do with Omnisend settings. I am very grateful for Luiz' fast answers and help. It was very easy and my Omnisend works with my new website again. The best app ever! Thank you!
Oct. 26, 2023
I have had some issues with Omnisend since beginning using it, from it's limitation of sizing (popups) to a few other things. But today, I put the account on a freeze to explore some options and better looks, and they charged me for the freeze and also charged me for the next month of service. Doesn't get much more corrupt than that. I reached out to support (which they make difficult) and go a non-answer answer of let me pass this to someone else. Taking this and the price increases into account. I would advise against using Omnisend anymore, but be careful how you get out. They may charge you more for leaving.
Hi there, we appreciate you for taking the time to leave Omnisend a review. We apologize for not being able to get back to you sooner on the matter. Indeed, freezing your account does have a fee and see that you were charged for your subscription before freezing your account. Our billing team refunded the charge for such subscription as soon as you reached out to our support team to assist on the matter. As for experiencing certain inconveniences with our product, please do not hesitate to reach out to our support team at [email protected], and our team will be more than to assist on any questions or concerns you may have. Have a wonderful day.
Oct. 26, 2023
I reach out to customer support quite often and when i do its always top notch service. Kayque answered all my questions and provided me with excellent service
Oct. 26, 2023
Karine was super efficient and helpful and solved my issue within moments and was very friendly!
Oct. 25, 2023
We've been using Omnisend emails for years and they are so easy to customize. Love the drag and drop! We've just started to use more marketing tools- such as automation and forms- and have found all of the help information very easy to follow. I love that Onmisend has 24/7 chat support, too. Maria was especially helpful and patient with helping me learn new tricks and giving me links to relevant information. Thank you!
Oct. 24, 2023
I really enjoy using Omnisend! It's really intuitive and the online chat support is always there to help. Kayque helped me figure out an issue today in just a few minutes. Can't recommend Omnisend enough!
Oct. 24, 2023
Omnisend Email Marketing & SMS is definitely a bonus to have connected to your store for solutions such as email & SMS campaigns, as well as automation. The platform is user-friendly and their customer service is great. Kayque from their support team was phenomenal in helping me solve a question that I had. He went above and beyond to follow up and provide extra tips.
Oct. 24, 2023
Maria of the customer service was really helpful. What's more important is that she gives a full reply to my question and she tries her best to help.
Oct. 24, 2023
Matija is a nice person, he quickly reply to me and help me fix the question I have, it helps me a lot. Very useful marketing app!
Oct. 20, 2023
Great software and the best support... Thanks Maria for making quick work out of fielding our questions!