Omnisend Email Marketing & SMS
Omnisend Email Marketing, Pop Ups & SMS for Shopify Stores
Rating
4.8
feedback
2,874
chart
#66
All reviews
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July 28, 2023
Kayque and Andrés from Omnisend truly exemplify professionalism and efficiency in their customer service. When I encountered a problem, they swiftly and adeptly addressed it, leaving no room for frustration. I'm genuinely impressed with the level of support they provided. If you're seeking assistance from experts who go above and beyond, look no further than Omnisend.
July 28, 2023
New to using Omnisend and was getting an error message. Baarath helped me fix the problem in a timely manner.
July 28, 2023
Maria did a great job in supporting questions related to my campaign. I have had many positive experiences with Chat support.
July 28, 2023
great support. 1:30am in the morning had some questions and Salma helped me out. can't complain when you have such customer service
July 26, 2023
Andres from Omnisend support was super helpful. He helped me transfer my customers who subscribed from shopify to omnisend. Now I feel like I can create my welcome email flows for new customers! Excited to get started! ;)
Dec. 24, 2023
Karine just helped me out with a problem I was having with Omnisend. It wasn't a problem with the software, it was just my understanding. Great service, thank you! UPDATE: I have been speaking with Luiz today and the support is absolutely amazing, the best I've had from any software vendor that I can remember, and I work in IT so have experience of many. Thank you Luiz, you're the best! UPDATE: I spoke with Didem about a question I had about billing and usage, and she was very friendly and helpful, thank you!!
July 25, 2023
Customer service has been outstanding since the beginning! Karine has helped me most recently and was able to solve my issue right away. Omnisend is perfect for small businesses starting out, their plans are affordable with the tools and analytics that they offer. Highfive, Omnisend!
July 25, 2023
A horrible customer service experience. Worked on an Email template for over 2 hours and after activating the same, the template got reset (twice). Contacted the customer service who kept me waiting for half hour only to get a reply that it will take them 48 hours to check on the issue if this can be fixed. What is worst is that they assign staff based on the tier of the customer you are which is quite bias already. If this review doesn’t get updated, most likely I switched to Klavio.
Hello there, and thank you for taking the time to submit a review! We sincerely apologize for the negative experience you had. We understand how frustrating it can be to encounter such an issue, especially after investing significant time in creating your email template. After investigating the matter, we found a problem that caused your template to reset and did the needful to restore your email template. Rest assured - we aim to provide efficient support to all our users, regardless of their plan, and we strive to prioritize and resolve inquiries as promptly as possible. We want to clarify that the 24-48 hours timeframe is the maximum ETA from our Technical Support team, and we generally aim to resolve queries much faster. In your case, we are glad that we could restore your template within 3 hours from the moment the conversation was escalated. Regarding your concern about customer tier-based support, we do prioritize our Pro plan users, as it's advertised on our pricing page. However, we want to assure you that all our customers are important to us, and we work diligently to offer quality support to everyone. Your feedback is invaluable to us, and we will take it into consideration to improve our services further. We understand that your trust in us may have been shaken, but we hope you will give us another chance to serve you better in the future. If you have any more questions or concerns, please feel free to reach out to us directly.
July 23, 2023
I've been using Omnisend for a few months. I had previously been with Klaviyo but someone in a group I'm in highly recommended Omnisend for it's ease of use. Since I am a small one person business and didn't need all of the fancy stuff that Klaviyo has, I decided to switch. I've been very happy with Omnisend because it has a nice clean dashboard and interface, the forms and automations are easy to set up, my email campaigns are super easy and the customer service is very nice and helpful. Today Kayque answered a question I had about pop-ups which I appreciated. My email list is finally growing too which didn't happen as quickly on other platforms. This is the 5th email provider that I've used and I think it is the best one for me and I highly recommend it!
Well, looks like Omnisend swept you off your feet and gave you the email love you've been searching for! From one-person business to email success, we-ve got you covered! Happy emailing, and keep on rockin' that growing email list! 🚀
July 23, 2023
Best e-mail marketing platform, klaviyo is overrated and overpriced compared to this. Give them a try.
July 22, 2023
Der Kundenservice ist super! Vielen Dank an Marie, du hast mir aber weitergeholfen. Die App hat auch ganz tolle Funktionen die ich jetzt erstmal alle austesten werde.
July 20, 2023
Since using Omnisend for marketing my new online store i have found the app to be absolutely brilliant! It is very easy to use (although I am still learning) and very easy to navigate the different automations available to make the day to day running of my business less stressful! Their customer service is excellent! I had a domain sender issue that Karina & Olesia took care off speedily via their online chat service! THANK YOU KARINA & OLESIA - Your assistance was greatly appreciated! This app comes highly recommended for ease of use / functionality / customer service and being a great tool to upscale your business.
Thank you for the glowing review! We're thrilled that Omnisend has been awesome for marketing your online store. Our team, especially Karine & Olesia, is here to provide excellent customer service. We appreciate your recommendation and look forward to continuing to support your business's growth. If you need any more assistance, just reach out. Thanks again!
July 20, 2023
App funzionale, semplice da usare e intuitiva. Supporto ECCELLENTE! Consigliata, la migliore app di Email Marketing mai provata.
July 19, 2023
Omnisend has been so amazing in all of their customer service aspects. Every single time I have reached out, and it's been many, they have responded with quick and efficient answers. They have gone above and beyond for me, furthering research aspects to give me a full understanding of what I am trying to accomplish or have questions on. Karine has been amazing and extremely thorough in all of her answers and assistance. I am very grateful for their entire team.
Thank you for the kind words! We're thrilled to have you as a valued customer. Our team, especially Karine, is always here to provide great support. If you have any more questions or need assistance, don't hesitate to reach out. We appreciate your trust in Omnisend! 🌟🙌
July 18, 2023
I got the help with Maria, She is very patience and help me out of the issues, thanks for the time .
July 18, 2023
Salma from Omnisend really knows how to help a customer. Fast replies and straight to the point with the answers.
July 18, 2023
I would like to express my gratitude to Sanya, Joy, and the entire dedicated staff who have provided me with valuable assistance and support in the past. The template used for this application has proven to be highly beneficial, although there are certain areas that require further enhancements. Furthermore, the pricing structure appears to be somewhat ambiguous, necessitating specific inquiries regarding all price calculations, particularly in cases where a significant number of subscribers is involved.
July 15, 2023
Baarth quickly helped me fix my issue. Appreciate that I didn’t have to wait hours for a response. I like Omnisend.
July 14, 2023
Die Jungs waren schnell mit dem Antwort und haben das technische Problem innerhalb von 24 Stunden identifiziert und eine Lösung geschrieben. Finde den Support Top. Danke!
July 12, 2023
I've tried some other email marketing tools, especially the ones that are automatically available in a Shopify account, but most of them were too hard to understand and get used to. I settled on Omnisend, since I had a professional recommendation, and it's super easy to use. Unfortunately, there are some features that cannot be customised, such as automatic response emails that are part of the system and not necessarily part of your own automations. But other than that, I have no complaints! The customer support, which is a BIG selling point to me, is fantastic! I was lucky enough to be helped by Salma, who was quick to respond and really gave me reassuring responses and helpful resources. She was honest about the point mentioned above, and I really appreciated that. I can definitely recommend this app based on convenience, ease of use, easy integration, and excellent customer support.
Howdy and thank you for the kind words about Omnisend! We're thrilled to hear you chose our platform and loved it! We're so glad our customer support, especially Salma, wowed you. We'll make sure she gets a gold star for being quick, honest, and helpful. Support is something take pride in, therefore rest assured, you'll get the same level of assistanse whenever you're in need. We apologize for the automated messages customisation limitations. This is something we'll take seriously and make sure to improve in the future. Thanks for the glowing review, it made our day. We'll keep up the good work and continue to serve you with a smile. If you need anything else, give us a shout. We're here to help and make your email marketing journey a breeze! Cheers!