All reviews

Rating Breakdown

  • 5
    89% (5,344 ratings)
  • 4
    5% (297 ratings)
  • 3
    1% (45 ratings)
  • 2
    1% (45 ratings)
  • 1
    3% (208 ratings)
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5 / 5 Share

Feb. 23, 2023

Spoke to Olesia and she responded straight away answering all questions immediately and with ease! Was very helpful!

Using app

32 minutes

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 23, 2023

A pretty positive start! Just installed Omnisend and had a few issues with setup (our lack of technical expertise was the problem not Omnisend). Diego, in support, was knowledgeable, helpful and fast! It's rare these days for most live chat agents to actually provide real support, AND have the right answers 'out of the gate', but that's exactly what we received. It makes a big difference starting out with a new application knowing that someone is there to help 24/7, instead of having to wait until the next business day. Diego made the somewhat scary switch from our previous (well known) email marketing service to Omnisend a lot easier.

Using app

About 6 hours

Total reviews

7

Average rating

4.9

Developer Reply

Thank you for your feedback! Our team always here to help:)

5 / 5 Share

Feb. 22, 2023

Yulia from customer service was friendly and helpful! great experience wonderful app - very intuitive and a plethora of tools. well priced

Using app

15 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 22, 2023

Awesome product and awesome customer service. The platform is easy to use and learn. Definitely recommended!

Using app

About 2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 22, 2023

We have been using this service for a while and have had nothing but great service from the team! Salma has been extremely helpful in assisting me with managing our SMS account and answering any concerns I had. Thank you Salma, we greatly appreciate you! Jenny from Azio Corporation

Using app

Over 3 years

Total reviews

4

Average rating

5.0

5 / 5 Share

Feb. 22, 2023

The app is easy to set up. Great support from the team and the free plan is perfect for startups. Recommend.

Using app

About 4 years

Total reviews

9

Average rating

5.0

5 / 5 Share

Feb. 22, 2023

Amazing app with lots of FREE features!! ♡♡♡♡♡♡ I've been searching for a 'non-intrusive', 'upon-exit' pop up to offer a discount for our lovely customers.....also they have a sign up bar for mobile users is great! Salma was so helpful and super speedy to answer my questions....thank you so much guys! ♡

Using app

9 months

Total reviews

13

Average rating

5.0

5 / 5 Share

Feb. 21, 2023

Omnisend has been amazing. I was trying to get some forms and automations set up and Salma was so helpful when I had questions today!

Using app

Almost 3 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 21, 2023

Great customer service! Couldn't actually believe how quickly the Omnisend support got back to me when I had a few queries recently. They responded via email and Kristina was so efficient and patient at helping me sort my problem. Within 15 minutes she had sorted out what I had been trying to figure out for ages. Thank you so much to Omnisend & Kristina, your service is faultless!

Using app

Almost 3 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for leaving us a review! We really appreciate it:)

5 / 5 Share

Feb. 21, 2023

The omnisend team is really quick and friendly in helping resolve any issues you might have. Olesia was a great help.

Using app

Over 2 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Feb. 20, 2023

I must say, Omnisend has the best customer service I've ever experienced. There is always someone there the answer your questions, no matter what time of day or night. Diego and Baarath are the absolute best! They are knowledgeable, attentive and above all PATIENT! You won't go wrong by adding this to your Tech Stack!

Using app

5 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 18, 2023

Very responsive and fast customer support. Great platform. Very easy to design and send email for non-technical people.

Using app

Over 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 17, 2023

very helpful support and the wheel doublet our subscription from pop up! The price is good to, happy to work with omnisend team for our shop razvanidicel.ro

Using app

Almost 2 years

Total reviews

4

Average rating

5.0

5 / 5 Share

Feb. 16, 2023

Really good customer service from Omnisend! I spoke to multiple agents, latest Stefan who together with the rest gave a perfect service and helped me fixing the problem i had! Big 5 stars!

Using app

Over 1 year

Total reviews

2

Average rating

4.5

5 / 5 Share

Feb. 13, 2023

Really great customer service - even for non technical savvy people like me - Luiz and Baarath were really helpful and talked me through all the steps to get something set up!

Using app

Over 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 13, 2023

Have tried many different email marketing platforms and Omnisend is one of - if not the - best! Aside from gorgeous email templates and intuitive interface, they have great customer service. Kamilia was able to help us out with some specific requests - they care about their customers and it shows.

Using app

Over 1 year

Total reviews

6

Average rating

5.0

5 / 5 Share

Feb. 13, 2023

I highly recommend this product. It's user friendly and you pay for the volume you need. Had a few questions that Agustin from their support team handled with top quality!

Using app

5 months

Total reviews

8

Average rating

5.0

5 / 5 Share

Feb. 13, 2023

Really useful, Great apps our store growing significantly and fast after we using this app the support team also always be there when u need a help! So great!

Store

BFFECT

Using app

26 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 12, 2023

Omnisend is the best EDM tool I've ever used. No matter is convenient for setting up and it also supports lots of apps. We actually use it like our CRM. We was having issues integrating the trigger about the wishlist. The Andrés was detailed and patient. Nice work!

Using app

8 months

Total reviews

11

Average rating

5.0

5 / 5 Share

Feb. 11, 2023

Kamilia was so great with customer service and solving our pricing plan confusion. Thank you so very much for your assistance :)

Using app

Over 4 years

Total reviews

2

Average rating

5.0