Omnisend Email Marketing & SMS
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Karine helped us troubleshoot our first campaign, even provided step to step instruction on how to fix discount block, very quick response. Augstin helped in another shift for email campaign testing and finalizing. Very helpful team, both are fast and helped us in details to solve the issues. Thank you!
Luiz from Omnisend did an amazing job helping me navigate the new rules in order to keep up-to-date with email best practices. When I was having an issue verifying my SPF TXT update in the domains section through the Shopify platform, he checked in to make sure I was able to figure it out. Thanks!
Dilara Was extremely helpful and guided me through what i needed to do, step by step!
I have a lot of mixed feelings about Omnisend Email Marketing, and it is an app I have used for many many years. Their platform is pretty good and relatively intuitive to use, but their charges are bad to the point where unless you're extremely attentive, it feels like a scam. Omnisend charges by billable contact, which is not so bad. However, they also charges for nonsubscribers, who you will not be legally allowed to email. They also charge for customers with no email or phone number, who have not opted out of any email or text. In addition, they charge for SMS contacts even if you don't have SMS enabled. If you keep your billable contacts low by consistently thinning down your worse performing segments, this is a pretty good service. Otherwise you will find your fees hiking very very quickly.
Hello there, and thanks for sharing your thoughts on Omnisend! We appreciate your long-standing usage of our platform and value your insights. We understand your concerns about our billing structure, and we'd like to shed some light on our logic. We charge based on the billable contacts count, which does include non-subscribers and SMS channel subscribers. We disclose this information in detail within our Knowledge Base article, where we aim to explain it in simple language for clarity. Regarding non-subscribed contacts, it's important to note that they may legally receive certain automated emails, such as Abandoned Cart/Checkout, Product Abandonment, Browse Abandonment, Order Follow-up, Customer Reactivation workflows, and more. If you have specific issues with pricing or would like to explore a more suitable solution for your needs, our Support team is readily available to assist. We encourage you to reach out, and we'll do our best to address any concerns you may have. We are available 24/7 and can be reached via in-app chat or email at [email protected]. We appreciate your continued trust in Omnisend, and we remain committed to providing a platform that meets your expectations!
I have used this email service for over 4 years and it is SO user friendly. The customer service is also TOP NOTCH. I'm not very computer literate, so when something needs to be programmed, I need to be walked through like a baby. Recently, Didem was INSANELY patient as they walked me step by step with updating my domain. They were AMAZING!!
Baarath was really helpful in verifying the new DNS settings!
App is very user-friendly and allows for a great deal of customisation. The free plan is full-featured and gives you plenty of time to evaluate the app for your business... you would only need to upgrade once your audience grows beyond about 200-500 names. But by far the best thing with this app is the Customer Support - they are 100% responsive, available around the clock and know their app and marketing strategy inside and out. They have not yet failed to answer any of my questions, no matter how technical or difficult the questions were, and were always very detailed and courteous with their responses. Very creditworthy team and application, you won't go wrong installing this app.
I have had a great experience with Omnisend and any time I have come across a challenge the customer service team have been fantastic. Quick responses, polite and patient. Particularly grateful for Beran's help with an issue. It is reassuring to know there is help at help if you need it.
Dilara was a huge help when I was trying to finish up my domain verification process and finishing setting up my email collection on the wheel of fortune, Thanks so much
Kayque was absolutely amazing. I had no idea how to set up my new DNS settings and the patience he took with me was above and beyond my expectations. THANK YOU!!!
Very friendly and operative support helped me with my problem, the operator Augustin was able to solve the hitch in a short time. I recommend OMNISEND to everyone
It is very easy to work with, lots of functions, amazing fast customer support, and their free package gives lots of value <3
Agustín helped me through the domain verification issues thoroughly. They made sure I was comfortable and understood every aspect of the process I went through
We received excellent and prompt assistance from Maria. Thank you very much for your help!
New to email marketing. I tried Klaviyo but found it too complex and their approach a bit pushy...so moved to Omnisend. I am finding it far easier and better to use, with super friendly and helpful customer service.
Tech support is amazing! Karine helped me with my email list emergencies. She responded quickly and stuck with me until my issues were handled.
After using this for a while we decided to delete the app Some support team is great in understanding your questions then address them directly, most others do not have a clue - they kept sending emails asking for more information which is already provided
Hi there, We genuinely regret to learn about your recent experience. It seems some of our support team members may have missed the mark on this occasion, and that's not what we strive for. We're dedicated to ensuring a seamless experience for our users, so it's disheartening to hear we fell short. Our senior support representative has reached out to gain further insight into the issues you encountered. Please feel free to connect with them via chat. Your feedback is invaluable, and we're committed to enhancing our support process based on it. Thank you for taking the time to share your thoughts with us!
I had an issue setting up the new requirements for email marketing and received extremely fast and helpful service from Baarath. A great program with great support.
Luiz is my hero, spent hours pulling my hair out the night before, he solved the issue in 1 minute.
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