Omnisend Email Marketing & SMS
Omnisend Email Marketing, Pop Ups & SMS for Shopify Stores
Rating
4.8
feedback
2,874
chart
#66
All reviews
Review RSS Feed
June 19, 2023
Easy to use intuitive platform and great support. Their pre-build automations get you started fast. Special thanks to Luiz for the support.
June 16, 2023
There has been a learning curve for me, but the videos and information has been great. Customer service has been very helpful. Karine has helped me resolve a couple issues quickly.
June 14, 2023
Just starting out, but Customer support has been very good as of now. Salma and Matija have been very helpful in answering my questions fast!
June 14, 2023
Olesia, was great. She helped me with a minor issue, but she was straight to the point and very efficient. Thanks so much!
June 13, 2023
Salma is great. She worked through a small but important issue for me. She troubleshooted multiple things until the root cause was found and fixed. Thanks Salma -- you're awesome.
June 13, 2023
The customer service is great. Karine was quick and helpful. I haven’t really used the platform yet. But I’m looking forward to seeing all its capabilities.
June 13, 2023
Excellent customer service from Salma much appreciated it, she helped me figure it out a problem I had.
June 13, 2023
Très bon support, équipe réactive et disponible pour trouver des solutions pertinentes ! Très bonne app qui regroupe de nombreuses fonctionnalités essentielles pour notre commerce.
June 13, 2023
I love this app! Makes my marketing emails so easy. I recently had an issue with the app and chatted with customer service. Luiz helped me in less then 5 min. He was super friendly, knowledgeable and got my issue resolved in no time! Highly recommend!!
June 13, 2023
Best support ever. I've been using Omnisend for over a year, and I'm new to email marketing. I've had tons of questions about the best way to do things and how to use different Omnisend features. I've never waited more than 3 minutes for a response to my chat messages. The answers are always on point. Amazing video tutorials, sometimes generic (for FAQ) and sometimes custom made to answer questions on my specific use. Luiz asked me to write a review after helping me this morning - he was fantastic in answering my questions (just like the dozens of others that I've worked with).
Aloha! Thank you for your glowing review! We're thrilled to hear that you have had such a positive experience with our team! Providing excellent customer service is our top priority, and we're delighted to see that we've been able to assist you effectively throughout your journey with Omnisend. We understand that starting out in a new field can be overwhelming, but we're here to make the process easier for you. Our team strives to be responsive and knowledgeable, ensuring that you receive the best support you ever experienced in your life each time you submit a query! Thank you again for taking the time to share your feedback. We truly appreciate your support and look forward to continuing to assist you with all things email marketing!
June 13, 2023
There is a problem with the payment. However, Salma and Joy were very helpful and informative. Thank you :)
June 10, 2023
This is a great app and with great ROI. Highly recommended to people who are serious about email marketing.
June 10, 2023
The customer service is fast, kind and super helpful. Olesia did a great job and helped me to figure some stuff out, I couldn't do on my own. Would recommend this app!
June 9, 2023
Love Omnisend! Its user-friendly interface and powerful features allow for personalized campaigns that resonate with customers. The automation capabilities and captivating templates are so easy to setup and have boosted our conversions significantly. Streamlined workflow and insightful analytics make it a must-have. Highly recommended!
June 9, 2023
This is the best customer support team I met so far. Luiz did incredible job, he was testing different email options within 3 hours with me. He was patient, calm, even made jokes :) I truly appreciate all his help! Will recommend Omnisend to everyone!
June 9, 2023
Great so far Easy email marketing and workflow setting Very detailed marketing report Prompt and friendly support team. And Matija is so patient and helps me a lot!
June 8, 2023
Sanya, was a ton of help! Thank you for all the help, highly recommended. Easy to understand and use!
June 8, 2023
It's been great so far - support has been responsive when trying to get everything setup and configured.
June 7, 2023
Great tool and service so far: - great email and workflow builder - actually supports multiple locations for most data (doesn't pull localized product data yet but there are some workarounds) - good statistics - responsive support team Would definitely recommend!