Omnisend Email Marketing & SMS
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This app is very underrated, help me generate thousands so far and the support team is amazing. Beran helped me out with all questions I had and even adjusted files for me since I didn't know how to do it. Amazing team & amazing app!
Customer service team is always quick to respond and very helpful. Worked with Luiz today and he got me what I needed right away
Have been using Omnisend for the past 2 years. The tool delivers on the promise; and has been great for us so far. Customer support is fast and correct (Melanie in our case) , a pleasure to work with. Can highly recommend.
Have been using Omnisend for a few years and it offers great value as an email platform! When I had to contact customer support Beran was very helpful and responsive!
Dilara,thank you so much. I asked about setting up a coupon combination and they were very kind and helpful in answering my questions. I will contact you if I have any more questions.
5 Stars to Maria for helping with my safe sending limit!
This is a great APP, plus the support team is fast at responding tor requests and very knowledgeable. Thank you!
Muy atención al cliente!! Resuelven todas las dudas y problemas con el sistema de manera eficaz. En concreto, Olesia me ayudó mucho!! Muchas gracias.
Olesia has been so helpful and so quick to respond to all my questions. Very grateful to have such great support!
Una piattaforma fantastica e un ottimo servizio di assistenza.
Changed the plan and increased my tier fee automaticly but without any notification! I have paid more and they refuse to give me the refund!
Hello there! Thanks for taking the time to leave a review! We understand that changes in pricing can be unexpected, therefore we made an effort to notify our customers in advance so that they could make informed decisions regarding their subscriptions. As we can see, you were in touch with our Support team where they clarified the situation and offered their assistance. Our support representative has already reached out to you with more details on this matter. If you have any questions or need any assistance, do not hesitate to contact our Support Team, we are available 24/7 and can be reached via In-app chat or email at [email protected]. Thank you for making a difference!
Olesia has been helpful and prompt in solving my query! Great service, thank you. Just signed up Omnisend to our shop. Super Excited!
I have installed this APP, but I have been unable to contact the customer service staff. The customer service icon on the APP is always gray, and nothing happens after clicking it. How can I contact customer service staff? And I can't find any way to contact customer service staff on your official website. I'm waiting for your reply. Thank you so much.
Hello and thanks for taking the time to leave a review! We appreciate your feedback and apologize for the inconvenience. We're glad you still were able to get in touch with us to report the issue. We're happy to let you know that the problem that prevented you from clicking the chat button is now resolved! If you have any questions or need any assistance, do not hesitate to contact our Support Team, we are available 24/7 and can be reached via In-app chat or email at [email protected]. Have a good one!
Beran was exceptionally helpful and solved my problems which felt quite complicated in a very easy and fast way.
Maria was a HUGE help in figuring out a layout issue with an email. The issue was discussed professionally and figured out quickly. Very happy. Thanks again, Maria!
After switching email platforms due our old platform being discontinued, we've been using Omnisend for over a year now and are very happy with the platform's functionality and excellent customer service. The email automations are very flexible and allow for more conditional logic vs. similar platforms. Recently, we had some questions on emails that were failing (due to the email address, not us or Omnisend) and Sila on the Omnisend support team was very helpful and friendly. Thank you Omnisend for creating an affordable platform that far surpasses other platforms from a service and functionality standpoint!
Maria was very helpful!! Thank you!!! Very responsive/
I received excellent customer service from Matija and his tech team colleagues. They helped us to disconnect and reconnect Omnisend from BigCommerce to Shopify.
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