Omnisend Email Marketing & SMS
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I had an issue that required customer support, and even though I was upset they were patient, friendly, and helpful. They were very fast with responses too, with multiple people jumping in to help me out so the issue could get resolved quickly. Would definitely recommend them!
Omnisend has been absolutely amazing! They have a very intuitive interface, but Omnisend have 24/7 chat help assistance. When I had a couple of questions, Diego helped me right away. Nice to know there are folks who care and are there to help. I would definitely recommend. Thanks!!!
Karine & Diego have been so incredibly helpful. The prompt and thorough customer service has made what appeared to be a tedious tasks, so easy to understand and accomplish. I'm able to accomplish a lot of my needs through this app and the customer service has made all the difference in my ability to execute on things in a timely fashion.
Thanks to Matija, I have omnisend installed on my shopify store. Thank you for your support!
Maria was super helpful when I asked her how to segment my audience. She realized a missing feature and added it as soon as possible. Thank you so much for your quick responses and easy-to-understand instructions.
Most affordable out there, especially for smaller shops. Their customer service is amazing. Luiz and others helped me with with a problem I had and Luiz didn't stop working with me until we got it resolved.
Stefan was very helpful with setting email conditions.
Perfect app, perfect platform and great support and help, thank you so much "Karine" as a support team member.
I had an automation issue with a product email. Didem was fantastic in asking questions that narrowed down the problem, sharing screenshots of what I needed to do. We got the issue solved and I learned a few new things too! Didem was patient, friendly and exceptionally helpful!
Good segmentation and automation integration. The click-map is also beneficial for performance analysis. Customer service is quick to respond.
Awesome! Very easy set up! Loving it so far!
Brillant app! Easy to use and lots of ways to automate workflows of customers. Highly recommend
Customer support with Matija was super precise in his answer and went above and beyond to cover everything so I didn't even have any questions to add! Omnisend is very easy to integrate and use with Shopify! and they're always available for support! Recommend!
Matija from Omnisend provided us with the BEST customer service. He was very quick to reply and knew exactly what he was talking about at all times, as we did not at first. The issue was resolved all thanks Matija.
Amazing customer support, I got super confused by something relatively Simple and Luiz was quick to help me and fix my issue! As someone who gets confused rather easily, this app is perfect for me.
I love Omnisend for my email campaigners because It's friendly, and the staff is exceptional. Always there to answer my questions no matter the time of the day!
I was personally helped by Matija and he solved my problem in less than a minute. The fastest and best service I've had from an app.
Increased price to $132 without notice. $100 more than what I was previously paying. Customer service is terrible. Their website provides false information/advertising.
Hello there! Thank you for sharing your recent experience with our service. Please accept our most sincere apologies for the delay in our response. Here at Omnisend we believe in transparency with our customers. Our pricing can always be checked in our dedicated page below: https://www.omnisend.com/pricing/ Indeed, we see that your plan did increase, but please keep in mind that our billing system works as follows: Each billing day we calculate how many subscribers and non-subscribers you have in your Audience → this puts you in a price tier, which is the fee that we charge. Previously, you were charged for 2,607 billable contacts up until September, your audience then increased to 9,286 billable contacts thus increasing the price you were charged. We understand how overwhelming it can be to face such increment in your billing, but if you should feel the need to decrease such fee, we always recommend segmenting inactive contacts and unsubscribing them to avoid such increase. We greatly appreciate your feedback once more. If you require further assistance or have any specific concerns, our customer support team is available 24/7 and can be reached via in-app chat or email at [email protected]. Have a great day!
Great app and great service, but their pricing keeps going up and up and they keep changing what you get with each package which is absolutely redicilous and where I come from is probably illegal. I will be closing my account in january
Hi there! Thank you for your feedback. We checked the fees you have been charged and indeed, you have seen an increase in your monthly plan as the discount you had in your account has expired, and unfortunately we no longer manage such discount. Please keep in mind that the pricing for your subscription, as well as the number of email credits you get, is based on the number of subscribed and non-subscribed contacts you have in your account while upgrading. You can always check the price for your contact list in our dedicated page here: https://www.omnisend.com/pricing/ To reduce costs, we recommend segmenting inactive contacts and unsubscribing them to focus and engage with your most active customers, do not worry, we have pre-built segments to assist and determine who these contacts are to help streamline the process for you. If you should need any assistance, please feel in the liberty to reach out to [email protected], and our specialized team will be more than happy to help. Wishing you nothing but the best. Have a lovely day!
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