Omnisend Email Marketing & SMS for Shopify

Omnisend Email Marketing & SMS

Drive sales with email marketing, newsletters, SMS, and popups
Rating
4.8
Feedback
2,963
Reviews
Chart
#34
Shopify

All reviews

5 / 5 Share
June 21, 2025

I switched my domain and changed my website to a new theme. I didn't know what to do with Omnisend settings. I am very grateful for Luiz' fast answers and help. It was very easy and my Omnisend works with my new website again. The best app ever! Thank you!

Store Using app Total reviews Average rating
Radka Fashion About 2 years 2 5.0
1 / 5 Share
Oct. 26, 2023

I have had some issues with Omnisend since beginning using it, from it's limitation of sizing (popups) to a few other things. But today, I put the account on a freeze to explore some options and better looks, and they charged me for the freeze and also charged me for the next month of service. Doesn't get much more corrupt than that. I reached out to support (which they make difficult) and go a non-answer answer of let me pass this to someone else. Taking this and the price increases into account. I would advise against using Omnisend anymore, but be careful how you get out. They may charge you more for leaving.

Store Using app Total reviews Average rating
UnderGents Over 3 years 4 2.0
Developer Reply

Hi there, we appreciate you for taking the time to leave Omnisend a review. We apologize for not being able to get back to you sooner on the matter. Indeed, freezing your account does have a fee and see that you were charged for your subscription before freezing your account. Our billing team refunded the charge for such subscription as soon as you reached out to our support team to assist on the matter. As for experiencing certain inconveniences with our product, please do not hesitate to reach out to our support team at [email protected], and our team will be more than to assist on any questions or concerns you may have. Have a wonderful day.

4 / 5 Share
Oct. 26, 2023

Karine was super efficient and helpful and solved my issue within moments and was very friendly!

Store Using app Total reviews Average rating
Ardmore Design Over 1 year 1 4.0
5 / 5 Share
Oct. 26, 2023

its really great

Store Using app Total reviews Average rating
mia fia About 2 months 2 5.0
5 / 5 Share
Oct. 26, 2023

Great!

Store Using app Total reviews Average rating
Eayonhair 9 months 9 5.0
5 / 5 Share
Oct. 25, 2023

We've been using Omnisend emails for years and they are so easy to customize. Love the drag and drop! We've just started to use more marketing tools- such as automation and forms- and have found all of the help information very easy to follow. I love that Onmisend has 24/7 chat support, too. Maria was especially helpful and patient with helping me learn new tricks and giving me links to relevant information. Thank you!

Store Using app Total reviews Average rating
Dinner Dispatch Over 3 years 8 5.0
5 / 5 Share
Oct. 24, 2023

I really enjoy using Omnisend! It's really intuitive and the online chat support is always there to help. Kayque helped me figure out an issue today in just a few minutes. Can't recommend Omnisend enough!

Store Using app Total reviews Average rating
Catnip Crazed 3 months 2 5.0
5 / 5 Share
Oct. 24, 2023

Omnisend Email Marketing & SMS is definitely a bonus to have connected to your store for solutions such as email & SMS campaigns, as well as automation. The platform is user-friendly and their customer service is great. Kayque from their support team was phenomenal in helping me solve a question that I had. He went above and beyond to follow up and provide extra tips.

Store Using app Total reviews Average rating
GUIRLA 9 months 3 5.0
4 / 5 Share
Oct. 24, 2023

Maria of the customer service was really helpful. What's more important is that she gives a full reply to my question and she tries her best to help.

Store Using app Total reviews Average rating
Officine Creative EU Over 4 years 1 4.0
5 / 5 Share
Oct. 24, 2023

Matija is a nice person, he quickly reply to me and help me fix the question I have, it helps me a lot. Very useful marketing app!

Store Using app Total reviews Average rating
Stitchingcover 3 months 19 5.0
5 / 5 Share
Oct. 20, 2023

Great software and the best support... Thanks Maria for making quick work out of fielding our questions!

Store Using app Total reviews Average rating
MyBoatStore.com About 3 years 2 5.0
5 / 5 Share
Nov. 20, 2023

Easy to use tool, great customer support. My product-based business has really embraced email marketing, and the ease of using Omnisend is a big part of that. Any time I've had a question, the team is very responsive and provides high-quality support. Olesia helped me with a billing question in record time, and this is consistent with all my interactions with the Omnisend crew. Update Nov 2023: another great help session, this time with Didem. Speedy, clear and useful assistance. So appreciated!

Store Using app Total reviews Average rating
Willow Ship Over 1 year 4 4.5
5 / 5 Share
Oct. 20, 2023

Very good experience, the problem was solved quickly and the answer was simple and easy to understand.

Store Using app Total reviews Average rating
Dotmalls About 2 years 1 5.0
5 / 5 Share
Oct. 20, 2023

Next level features and customer support - night and day difference in comparison to Mailchimp - Beran was extremely patient and helpful with answering all my questions!

Store Using app Total reviews Average rating
Shiny by Nature 1 day 3 5.0
5 / 5 Share
Oct. 19, 2023

Beran provided excellent support in setting up domain verification and answering my questions with precision. The Omnised app is user-friendly and offers a range of valuable features. I'm highly impressed with both the support and the app's performance. Great job!

Store Using app Total reviews Average rating
Tech House Market 2 days 3 5.0
5 / 5 Share
Oct. 19, 2023

Perfect Tool to use - everything in ONE App. The is customer service. Had few problem/questions and had the opportunity to get in contact with Didem --> absolute perfect Customer Support. Very responsive, quick and easy solution to solve all of my problems!

Store Using app Total reviews Average rating
Hatty Hays 4 months 3 5.0
5 / 5 Share
Oct. 18, 2023

I just migrated from another platform, and am very happy with Onmisend. It's generally very intuitive and easy to use, and I LOVE how easy it is to customize the emails! I've found their chat support to be extremely fast to respond and very helpful, especially as I've been navigating the transition and trying to get all my automations moved over as quickly as possible. Their support team is awesome- it's only been a few days and I've chatted with Maria, Sila, Deniz, Didam, and Stefan.

Store Using app Total reviews Average rating
Messy Play Kits 5 days 2 5.0
5 / 5 Share
Oct. 18, 2023

Really easy to set up automations, forms and everything else. We are about to launch so we will see the results soon but the support team is amazing all around. Big shout out to Maria, thanks for all the help!

Store Using app Total reviews Average rating
5 / 5 Share
Oct. 18, 2023

I just wanted to give Omnisend support a big Kuddos SIia, Kayque and Baarath. I needed to switch my account over and they helped me through the process. I was more confused they they were. Sila created a video for me to see that everything was setup correctly. I can not be more happier. Everyone is with the other guys Im glad i stuck with Omnisend this experience has made it all worth while. Thanks guys.

Store Using app Total reviews Average rating
BLEU by Blake Landon Shop About 5 hours 1 5.0
5 / 5 Share
Oct. 18, 2023

Matija gave me an amazing support!

Store Using app Total reviews Average rating
Global Urban Jewelry 2 months 1 5.0
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