Omnisend Email Marketing & SMS for Shopify

Omnisend Email Marketing & SMS

Drive sales with email marketing, newsletters, SMS, and popups
Rating
4.8
Feedback
2,963
Reviews
Chart
#34
Shopify

All reviews

5 / 5 Share
Oct. 18, 2023

Sanya was very patient in answering and helping me out. I'm happy with the overall service and it would be better if the price could be cheaper!

Store Using app Total reviews Average rating
Algolaser 22 days 3 5.0
5 / 5 Share
Oct. 17, 2023

Maria was great! She answered all my questions very quickly and without hesitation. Maria also sent me step by step instructions on how to find the information I needed as well as gave me additional information that will help me in the future!

Store Using app Total reviews Average rating
Her Next Level 3 months 2 5.0
5 / 5 Share
Oct. 17, 2023

Karine is amazing.

Store Using app Total reviews Average rating
heyheaven About 1 hour 2 5.0
4 / 5 Share
Oct. 17, 2023

Beran's assistance was very timely, and the problem I encountered was perfectly resolved.

Store Using app Total reviews Average rating
Elviros Over 1 year 3 4.7
1 / 5 Share
Oct. 16, 2023

Scammers. Their support agent are kidding with people.

Store Using app Total reviews Average rating
Pole 12 months 12 3.3
Developer Reply

Hello there, and thank you for taking the time to submit your feedback about Omnisend! We're sorry to hear about your negative experience with Omnisend. We deeply value your feedback and are devoted to addressing your issues and concerns. Regarding your request, unfortunately there was a bit of misunderstanding from one of our team members but once that was clarified, we were happy to provide you with the desired refund. Our customer's satisfaction is very important to us, and always pledge to resolve any issues encountered. If there is anything else we can do for you to enhance your experience or would need any further assistance, please feel free to reach out [email protected] and our team will be more than happy to assist. Have a wonderful day ahead!

5 / 5 Share
Oct. 16, 2023

Extremely happy with Omnisend's integration with Shopify and value proposition. Having tried all the other major ESPs, they all had problems. Omnisend is done right. Simple to install, amazing support (thanks Katie!) and incredible ROI. We're so happy with Omnisend!

Store Using app Total reviews Average rating
5 / 5 Share
Oct. 15, 2023

I was working on Sunday night, preparing my emails for the week, when I realized my social links were not working. I sent an email to Omnisend support, and Baarath was able to promptly assist and solve my problem. Thank you!

Store Using app Total reviews Average rating
Kantu 28 days 3 5.0
5 / 5 Share
Oct. 15, 2023

Love Omnisend! Soo much easier to use than Klaviyo from my experience and I really appreciate the easy access to customer service. Happy to keep working with them for my new business.

Store Using app Total reviews Average rating
Soul Spheres 4 months 3 5.0
5 / 5 Share
Oct. 15, 2023

Very good app & extremely good customer support! Customer service is outstanding and my special thx to Stefan!

Store Using app Total reviews Average rating
Emiza Jewellery 26 days 8 5.0
5 / 5 Share
Oct. 13, 2023

Absolutely incredible customer service, so detailed in their responses, I don't think I'm exaggerating when I say it's probably the best customer service I've ever had. So appreciated thank you, very easy to use the app and everything works great.

Store Using app Total reviews Average rating
Birch Glass About 4 hours 4 5.0
5 / 5 Share
Oct. 11, 2023

Omnisend replies promptly and consistently, and I've had excellent assistance from Sila. She is incredibly accommodating and helpful, making my experience smooth and enjoyable. Keep up the outstanding work.

Store Using app Total reviews Average rating
Luzerne Singapore Over 3 years 1 5.0
5 / 5 Share
Oct. 11, 2023

Kayque was patient helpful. I also appreciated that she followed up to ensure the problem was fixed which was an extra bonus. In addition, she offered bonus tips to ensure our SMS campaigns are a success.

Store Using app Total reviews Average rating
Sweet Flour Bake Shop Over 4 years 4 5.0
5 / 5 Share
Oct. 11, 2023

Lightning fast response times and super helpful customer service. I was helped by Didem and their knowledge and ability to explain in a simple and clear way to someone who knows very little about all of this will keep me a forever fan of Omnisend.

Store Using app Total reviews Average rating
Daily Magic About 1 month 2 5.0
5 / 5 Share
Oct. 10, 2023

I am new to email marketing. and after using Omisend for a couple of campaigns, I can tell that the app is easy to use, I especially like the template they are offering. And the customer service is top-notch!

Store Using app Total reviews Average rating
ROSPINS About 1 month 4 5.0
5 / 5 Share
Oct. 9, 2023

Luiz answered all my questions swiftly and succinctly. My domains are all verified now. Thanks a lot!

Store Using app Total reviews Average rating
Stephanie BwaBwa 5 months 1 5.0
5 / 5 Share
Oct. 9, 2023

Lots of people around me recommended Drip, but when I compared Omnisend to Drip, Omnisend was the easy winner on price, support and features. I've been using lots of advanced email marketing and had almost zero problems - everything works as expected. And support literally answers within a few minutes unlike the hours and hours you wait for Drip. Thanks Sıla

Store Using app Total reviews Average rating
Richard Anthony Jay 23 days 2 5.0
5 / 5 Share
Oct. 9, 2023

I've just done my first send with Omnisend. It's early days for me to say how good the platform is, but it seems very intuitive. I've faced a number of challenges getting up and running and have found the online chat support to be excellent. I've been in touch with various members of the support team and all have been knowledgable and have taken ownership of problems if they have been unable to resolve them immediately. Olesia and Sila have been particularly helpful.

Store Using app Total reviews Average rating
Educational Toys Over 4 years 6 4.8
5 / 5 Share
Oct. 9, 2023

Easy and useful app for email marketing, with full functionality. The support staff is always fast and competent, especially Maria that I thanks for help.

Store Using app Total reviews Average rating
add Official Store 13 days 1 5.0
5 / 5 Share
Oct. 6, 2023

Easy to use app and perfect for email Marketing. Their helpdesk / chat is super efficient and friendly...if you are lucky enough to catch Maria (who helped me), then rest assured that she will do everything and beyond to help you.

Store Using app Total reviews Average rating
momo-cotton About 1 year 14 3.7
5 / 5 Share
Oct. 5, 2023

easy to use and good pricing, I have learned to build emails and segments. I like this email tool just fine, I have it one both my Shopify stores

Store Using app Total reviews Average rating
CrilaForProstate Almost 3 years 4 5.0
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