All reviews

Rating Breakdown

  • 5
    90% (5,396 ratings)
  • 4
    5% (296 ratings)
  • 3
    1% (48 ratings)
  • 2
    1% (43 ratings)
  • 1
    4% (215 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

Feb. 21, 2023

Omnisend has been amazing. I was trying to get some forms and automations set up and Salma was so helpful when I had questions today!

Using app

Almost 3 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 21, 2023

Great customer service! Couldn't actually believe how quickly the Omnisend support got back to me when I had a few queries recently. They responded via email and Kristina was so efficient and patient at helping me sort my problem. Within 15 minutes she had sorted out what I had been trying to figure out for ages. Thank you so much to Omnisend & Kristina, your service is faultless!

Using app

Almost 3 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for leaving us a review! We really appreciate it:)

5 / 5 Share

Feb. 21, 2023

The omnisend team is really quick and friendly in helping resolve any issues you might have. Olesia was a great help.

Using app

Over 2 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Feb. 20, 2023

I must say, Omnisend has the best customer service I've ever experienced. There is always someone there the answer your questions, no matter what time of day or night. Diego and Baarath are the absolute best! They are knowledgeable, attentive and above all PATIENT! You won't go wrong by adding this to your Tech Stack!

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 18, 2023

Very responsive and fast customer support. Great platform. Very easy to design and send email for non-technical people.

Using app

Over 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 17, 2023

very helpful support and the wheel doublet our subscription from pop up! The price is good to, happy to work with omnisend team for our shop razvanidicel.ro

Using app

Almost 2 years

Total reviews

4

Average rating

5.0

5 / 5 Share

Feb. 16, 2023

Really good customer service from Omnisend! I spoke to multiple agents, latest Stefan who together with the rest gave a perfect service and helped me fixing the problem i had! Big 5 stars!

Using app

Over 1 year

Total reviews

2

Average rating

4.5

5 / 5 Share

Feb. 16, 2023

Best email marketing app. User friendly and match all my needs. Helpful support team, they answer very fast. I kindly recommend it!

Using app

About 1 month

Total reviews

5

Average rating

5.0

5 / 5 Share

Feb. 13, 2023

Really great customer service - even for non technical savvy people like me - Luiz and Baarath were really helpful and talked me through all the steps to get something set up!

Using app

Over 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 13, 2023

Have tried many different email marketing platforms and Omnisend is one of - if not the - best! Aside from gorgeous email templates and intuitive interface, they have great customer service. Kamilia was able to help us out with some specific requests - they care about their customers and it shows.

Using app

Over 1 year

Total reviews

6

Average rating

5.0

5 / 5 Share

Feb. 13, 2023

I highly recommend this product. It's user friendly and you pay for the volume you need. Had a few questions that Agustin from their support team handled with top quality!

Using app

5 months

Total reviews

8

Average rating

5.0

5 / 5 Share

Feb. 13, 2023

Really useful, Great apps our store growing significantly and fast after we using this app the support team also always be there when u need a help! So great!

Store

BFFECT

Using app

4 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 12, 2023

Omnisend is the best EDM tool I've ever used. No matter is convenient for setting up and it also supports lots of apps. We actually use it like our CRM. We was having issues integrating the trigger about the wishlist. The Andrés was detailed and patient. Nice work!

Using app

12 months

Total reviews

11

Average rating

5.0

5 / 5 Share

Feb. 11, 2023

Kamilia was so great with customer service and solving our pricing plan confusion. Thank you so very much for your assistance :)

Using app

Over 6 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 10, 2023

Omnisend is a great service. I was having issues integrating the newsletter from the footer on my Shopify page and Kamilia assisted and resolved the issue! She was detailed, patient and a pleasure to work with! If I have any issues in the future, I’ll be sure to contact her directly for assistance. Thanks again Kamilia, you’re amazing!

Using app

5 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for leaving a review! Your feedback is appreciated:)

5 / 5 Share

Feb. 10, 2023

Omnisend is amazing. So much better and user friendly than the other service I was using. Kamilia helped solved my issue right away!

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 10, 2023

Salma was so much help. I was struggling to verify my DNS records for my domain and she helped me figure it our super quickly. High recommend her for help. Thank you

Using app

About 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 10, 2023

I’m very pleased with the service I’m receiving so far. Customer service was super. I appreciate Kristina helping, instantly replying. Super helpful and surly friendly. I’m looking forward to see more of services is offered to me. ABEER Abeer Brand Candles

Using app

18 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 9, 2023

Awesome app. The customer support is great. They respond very quickly and the issues we've had have always been resolved.

Using app

About 1 year

Total reviews

11

Average rating

4.6

5 / 5 Share

Feb. 8, 2023

The best Email Service Provider I use. This app is User Friendly, affordable and have 24/7 customer support. Everything I need right now is here and luckily they're keeping up with the latest trends and upgrading giving me the best experience working with them.

Using app

Almost 2 years

Total reviews

1

Average rating

5.0