Omnisend Email Marketing & SMS
Omnisend Email Marketing, Pop Ups & SMS for Shopify Stores
Rating
4.8
feedback
2,876
chart
#42
All reviews
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May 9, 2023
Satisfied with the customer service of omnisend, the advisor Salma, answered my question in an excellent time and gave solutions to all my doubts, thank you
May 9, 2023
We received wonderful online support...the program etc. is a bit tricky up front--but once you work your way around it becomes easy. But most important - if you're stumped or have questions --just ask. They have greatly improved the online support and that saw us through to the end.
May 9, 2023
As a newbie trying to figure out how everything works, the Omnisend support was friendly and efficient. My questions were answered and problems solved. Thank you, Joy!
May 8, 2023
So far the app has been great. I have also reached out to support, and received the best support I've ever experienced. All my questions were answered within minutes by Baarath. Highly recommended.
May 8, 2023
Fast and easy chat box support. I had a minor issue and was quickly addressed and resolved by Baarath. Excellent experience so far.
May 6, 2023
I contacted the support : Agustin and Deniz were a ten out to ten ! I also like to use Omnisend, a lot of features are pretty useful and interesting. I would have had the ability to create a survey without asking the emails of my users. If you want to add new templates
May 5, 2023
Top platfrom at all! love work on it, perfectly organised, but just for small small business or very big business. SAD! Thank you to Matija and Deniz for their help. both very helpful
Thank you for taking the time to leave a review of our platform. We appreciate your feedback and are glad to hear that you find our platform to be well-organized and helpful! We understand that there are areas where we can improve and we would appreciate any specific feedback you have to help us better serve you and our other users. Our team is committed to continuously improving our platform and offerings to meet the evolving needs of our customers. Thank you for choosing our platform and we look forward to continuing to help you up your marketing game!
May 5, 2023
I downloaded klaviyo at first cause everyone about it in all the youtube videos and articles. But honestly it was very annoying to use and super not user friendly. I then tried omnisend and basically fixed all the annoying things about klaviyo. I just wish they have more pop up templates. Customer support is decently quick and super super helpful. I got a screen recording mini tutorial just for my question, amazing. Big thank you to Salma she's from customer support she's the reason im writing this review.
May 5, 2023
Omnisend has been one of our best partners with Monika as a really helpful and supportive account manager. Very flexible pricing plans and the recent automations have really helped us a lot. Versus competitors this is the cheapest if you want to send unlimited emails.
May 3, 2023
We recently discovered when chatting to a customer that they didn't receive our latest SMS. Upon further checking, they didn't receive the last 9 SMS either, neither did most of our US customers. There was no notification of this within Omnisend, I had to check the customer record to see the SMS has failed. I guess it's in Omnisend's interest to keep the fees and not alert customers when their SMSs aren't delivered. Checking in with customer service, so far the only explanation I've been given is that we haven't verified our number. This is despite a) 9 of the 10 failed messages were before the date verification was required, b) we have never hit the limit set by number verification. Currently I keep getting the same answer from customer service whose only line seems to be to ask us to verify our number. I will keep pressing. Further investigation has revealed most emails end up in the spam folder too. What are we paying for here? At this rate I'll be asking for a full refund!
Hello there and thanks for taking the time to leave a review! Thank you for bringing your concerns to our attention. We understand that failed SMS deliveries can be frustrating and impact your marketing efforts. With this in mind, our team has investigated the issue thoroughly, and we have found that the only reason for your SMS not being delivered is indeed due to regulator limits in the US, as you mentioned in your review. We do our best to comply with all relevant regulations to ensure the highest deliverability rates possible for our customers. Therefore, we recommend verifying your phone number as soon as possible to avoid any future issues with SMS delivery. Our support representative has reached out to provide more information on the matter as well as to rectify the issue with email deliverability. We take all feedback seriously and will continue to work hard to improve our services and provide the best possible experience for our customers. If you have any further questions or concerns, please do not hesitate to reach out to our support team. Thank you for choosing Omnisend as your marketing automation platform.
May 2, 2023
Just downloaded and set up. It's great, simple and user friendly. Great pre build templates to select from, which give option to customise each. Perfect branding personalisation, it's simple but effective. Allows for more brand effective representation ability. Also like the idea you can also submit ideas on more templates...
June 5, 2023
Another great experience. Plenty of hand holding and expert advice from Diego today while trying to verify my domain. Thank you so much! I literally couldn't have done it without you. So far so good! Just signed up. I had one little question so got on the chat and received an answer back from the lovely Baarath super quick. Then a follow up message to make sure I got the answer I was after and did I need anything further. I'm looking forward to properly getting started but I am so impressed with their customer support that I can't see there being any problems at all. It's a welcome change! Thanks!
May 2, 2023
Dealt with Joy today to fix an issue we were having with automations for subscriptions from the theme sign up field. Joy was really attentive and helped resolve the issue for us. Very happy with the customer service.
May 1, 2023
Always helpful and real time assistance with questions. Salma dealt with my query this morning efficiently, quickly and with plenty of detail (including screenshots) - this was super useful and allows us to move forward with more knowledge!
May 2, 2023
ho avuto un problema con la connessione dell'app ed il supporto sono 7 giorni che rimpalla il problema tra vari interlocutori senza risolvere niente
Ciao! Grazie mille per il tuo feedback sulla nostra app! We are very sorry to hear about the issue you experienced with the connection, and we apologize for the inconvenience it caused. With this in mind, we're glad to see the problem has been resolved already! Please note that the issue was coming from the changes in your store backend. Anyhow, we are happy to hear that everything is now working correctly! If you have any questions or need any assistance, do not hesitate to contact our Support Team, we are available 24/7 and can be reached via In-app chat or email at [email protected]. Buona giornata!
April 28, 2023
I recently had a terrible experience with this service. To make matters worse, they don't even have a phone number to call for help! When I tried to get assistance through their online chat, the operator was unhelpful and didn't seem to care about my concerns. I am extremely disappointed with this service and would not recommend it to anyone.
Hello there, and thanks for taking the time to share your feedback! We’re sorry to hear about your negative experience with our service. We understand that it can be frustrating not to have a phone number for support, and we apologize for any inconvenience this may have caused. Your feedback is acknowledged and passed on for further discussion! We’d like to point out that our support agent attempted to provide you with the best solution to your issue. Our anti-spam policy is an essential aspect of our service, and we take it very seriously. We’re basing our thresholds on the industry standard for spam complaints, and it is essential to clean your list to protect your deliverability and sender reputation. We understand that this can be frustrating at times, but it’s crucial to ensure that our platform maintains a high level of deliverability for everyone. With this in mind, our customer support team is here to assist you in this particular case, as well as to address any concerns you may have. At the same time, we regret that you didn’t feel that our support representative was helpful and empathetic during your interaction. We pride ourselves on our customer service and strive to provide every customer with the best possible experience. We’ll make sure to use this situation as an opportunity to improve our service and provide you with better support in the future!
April 28, 2023
We had a problem with some emails and credit, but with the helpful staff and support 24/7 they helped us and fixed the issue within 48h! Thanks to Matija for helping us and getting all our questions answered. Keep the good work and a good customer service.
April 27, 2023
Great support today from Deniz. He explained how to sunset contacts who do not open mails or make sales. I will be doing this next. Thanks a lot.
April 27, 2023
Great app and nice experience with the customer-service team. Efficient conversation. Thanks Daniz for the help!
April 26, 2023
Been on Omnisend several months now after using Shopify's native email campaigns. I sometimes get lost in the weeds since Omnisend is so much more powerful, but patient support personnel like Luiz makes it easy to understand!