Omnisend Email Marketing & SMS

Jan. 7, 2023

Omnisend provide a great and intuitive email marketing system that allows for a large range of customisability. They don't have some features that would be nice to have but I trust the team to implement them. They are always on board to take on feedback and, most importantly, they have fast response times when communicating with you regarding issues! Shoutout to Deniz on the team especially who has been great!

Jan. 7, 2023

1- They charged for SMS and their SMS doesn't even work in the UAE. I requested a refund and they never replied back. and again I got charged for 2nd month. 2- the welcome discount generated for use of signup is a complete disaster! if you have sales on your store the new user will get additional discounts and you will end up losing so much money as there's no way to control the code they generate.

Jan. 5, 2023

I needed something that can handle both email and sms. I love it! Very easy to use and the customer service is amazing!

Jan. 4, 2023

Omnisend is best, it can use very convenient. Customer service is very patient and nice. Can help me solve a lot of problems。Highly recommended for everyone to try。

Jan. 4, 2023

Fully have setup an email form and 7-email Welcome sequence (automated) in the app, and it legit is so user friendly and works smoothly. Anytime I've had questions, the team responds quickly. Salma helped me within 2 minutes of my question and solved it within another 2 minutes. Thanks for helping make me more money Omnisend!

Jan. 4, 2023

Didn't think it would be that simple, but I asked something on the chat and got a helpful response from Andrés in literally 1 (one) minute - stunning! Love the app and the support!

Jan. 3, 2023

We've used Omnisend Email Marketing for just over two years now and have liked it so much better than MailChimp! The integration with out Shopify Store helps create great product focused emails as well as automation emails. Customer support has always been top notch - very responsive and helpful!

Jan. 1, 2023

Salma and her colleagues assisted me with setting up my first automated workflow. Over a couple of days with many chats, customer service ensured that I was up and running correctly. I am extremely pleased with their customer service and follow up.

Dec. 31, 2022

Omnisend has been a great app, gets a lot of things together in one place which is a necessity. Thank you Nikola for being a great help. Thank you so much!!

Dec. 30, 2022

The tech support I received from Agustin and Diego was outstanding!! The response times exceeded my expectations, and they were able to help me to fix the issues I was having. They went above and beyond to help me out, and were knowledgeable and polite during the process. I highly recommend.

Jan. 20, 2023

Kristina from Omnisend helped me with all the issues and was very kind!!based on her I rate Omnisend 5 Stars!! I wish all Apps would have helpful support like Kristina from Omnisend!!!

Dec. 29, 2022

Great customer service. The chat feature in the app is really helpful. Their team response really fast when you have questions. I asked a question about billing and Luiz not only answered my question he also included a screen recording showing me how to make changes.

Dec. 31, 2022

Tech support from Matija this morning was spot on! Fast, well written, knowledgeable, and positive, A+! update - Interaction #2 was with Deniz, also A+!

Dec. 28, 2022

I'm new to the app and it's going well so far, Stefan was very helpful answering my questions on setting up my welcome email, thank you!

Dec. 27, 2022

It's a pretty good app. Way more easily understandable than Klayvio. Tons of customization options for emails, and the automations are in depth and customizable. However, the SMS functions are extremely limited, so do not rely on Omnisend for SMS. Customer support is really responsive which is great. Overall 7.5/10 (SMS is the issue).

Dec. 27, 2022

I've been using this app for a few months and it's great! There's good tutorials to get you started, but I also found the interface to be pretty intuitive. I needed customer support today and Salma was super helpful and I had the fix I needed within moments!

Dec. 24, 2022

First time setting up email flows and the workflow visualization is easy to understand. The customer service rep was quick to respond and very helpful with screenshots. Salma helped me troubleshoot some logic for a particular audience I was trying to capture. It works for my needs so far.

Dec. 23, 2022

Luiz was great. Very prompt , professional and easy to understand. Thanks for the great customer service.

Dec. 23, 2022

Customer service is outstanding highly recommend app for its user friendliness. Thanks guys so much

Dec. 23, 2022

I love this app for its clean features, easy to use email editor, email flows, education and support received. Highly recommended.