All reviews

Rating Breakdown

  • 5
    90% (5,396 ratings)
  • 4
    5% (296 ratings)
  • 3
    1% (48 ratings)
  • 2
    1% (43 ratings)
  • 1
    4% (215 ratings)
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5 / 5 Share

Feb. 8, 2023

Omnisend's customers service is always superb. Appreciate their quick response and they're very helpful.

Using app

About 2 years

Total reviews

1

Average rating

5.0

4 / 5 Share

Feb. 7, 2023

Initial customer support was slow, and they passed me through a couple different people who didn't seem to know how to solve my problem, which was frustrating. Thankfully though, they put me in touch with Luiz, one of their tech support crew, who sat with me for an hour and helped me figure out the problem with my newsletter form. Give them a try!

Using app

3 months

Total reviews

1

Average rating

4.0

5 / 5 Share

Feb. 7, 2023

Excellent and easy-to-use mailing automation app on Shopify. Olesia from the support team was very helpful in guiding me through the setup

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 6, 2023

Great customer support! Special thanks to Andrés who was super friendly and helpful. He went above and beyond to find the perfect solution for us. Highly recommended!

Using app

Almost 3 years

Total reviews

1

Average rating

5.0

4 / 5 Share

Feb. 6, 2023

The customer service and support staff are always on hand to help out and answer questions very quickly. Luiz was very helpful

Using app

About 3 years

Total reviews

1

Average rating

4.0

5 / 5 Share

Feb. 6, 2023

Application très simple d'utilisation pour réaliser des mailings ultra pro ! Et si vous rencontrez un problème technique, il y a un support dispo H24 qui est très réactif et efficace. J'ai eu Luiz qui m'a aidée à résoudre mon problème aujourd'hui.

Using app

About 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 5, 2023

Andres was amazing and replied so quickly as i was having a hard time navigating the site. Super helpful, and kind! Definitely recommend this app even more now with the great customer service I received!

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 5, 2023

Such a robust app, with seamless integrations and very very intuitive interface. The support staff is very quick and knowledgable, there is reason omnisend is becoming a buzz...Happy to be aboard...

Using app

10 days

Total reviews

12

Average rating

4.7

5 / 5 Share

Feb. 4, 2023

App is super intuitive and customer support is amazing. Well done on a great product and solid follow through.

Using app

17 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 4, 2023

Omnisend is a top app with a very user-friendly platform and Yuliia provided excellent customer support!

Using app

About 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 3, 2023

I just started using Omnisend and I already love it! I think this is a beginning of long-lasting partnership. Kudos to the whole team!

Using app

About 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

Feb. 2, 2023

Veery very good all i like this app and the support is greatt and very fast. I like everytingg. Thank you.

Using app

9 months

Total reviews

6

Average rating

5.0

5 / 5 Share

Feb. 2, 2023

I sent a message and Luiz was amazing. Answered all my questions within minutes! Great job and great customer service. Lisa

Using app

About 4 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 2, 2023

I sent a message in the Help Chat and got a response from Luiz within a few minutes with the recommended solution, and offer to help with any other needs. Great customer service.

Using app

Over 4 years

Total reviews

4

Average rating

4.8

5 / 5 Share

Feb. 2, 2023

Sent an email looking for assistance and had a reply almost immediately. Kristina was incredibly helpful and resolved the issue straight away. I am one very happy customer.

Store

Snag

Using app

About 3 years

Total reviews

8

Average rating

5.0

5 / 5 Share

Feb. 2, 2023

I had an issue with my bill and Matija did a great job resolving it and answering my question right away with great customer service.

Using app

Almost 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 1, 2023

Experienced an issue with upgrading to a bigger plan yesterday and Salma was amazing! Immediately offered solutions to the problem and contacted me when the issue was corrected.

Using app

16 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 31, 2023

Have been a user of Omnisend for about a year now and it's simply the best email marketing app. What makes it even better is their efficient customer service team. I recently had a chat with Deniz ([email protected]) about an issue I was facing with videos and gifs and he came through as a saviour. He went to the extent of agreeing to have a look at a reference newsletter I had and then proceeded to make a loom video explaining every step of how to make it! Even friends don't help out that much. So thankful for all the help!

Using app

About 2 years

Total reviews

1

Average rating

5.0

4 / 5 Share

Jan. 31, 2023

We encountered an issue with our account and received prompt and thorough help from Agustin & Salma. Thanks to their help, we were able to send out our email on time, and not miss a beat! Thank you!

Using app

About 4 years

Total reviews

1

Average rating

4.0

5 / 5 Share

Jan. 31, 2023

Stop looking for other tools. You will not find a better one with better designs, editor, sequences, pricing, and options. The best email marketing tool for Shopify! Viktor, founder & CEO of moonlight

Using app

6 months

Total reviews

22

Average rating

5.0