Omnisend Email Marketing & SMS
Omnisend Email Marketing, Pop Ups & SMS for Shopify Stores
Rating
4.8
feedback
2,874
chart
#66
All reviews
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April 17, 2023
Karine was professional, polite and patient with me to guide me to a solution!! She was efficient in understanding my challenge.
April 17, 2023
A huge thank you to Salma who went above and beyond to help us with a very unique request, awesome customer service!
April 16, 2023
I find Omnisend super effective email marketing and easy to use! Every time I've had a question or issue, it has been quickly resolved. There is also lots of tutorial support and it has user-friendly interface.
April 16, 2023
Thank you so much to the 5 star customer support team at Omnisend! Andrés was amazing and promptly solved our problems. Thank you!
April 15, 2023
Omnisend will actively restrict what you do with your customer email data. Customization of segments and work flows is not possible at all.
Howdy! Thanks for taking the time to review our app! It's quite unfortunate you found yourself in a pickle like this with Omnisend. Please be assured we are not restricting you in any way with your customer email information. You are free to collect the contacts and use them in your marketing needs however you'd like. Please note that Omnisend is an email marketing platform, therefore, we're putting customer consent first and treat campaigns as marketing messages to both give you the freedom to communicate your updates to the customers and ensure your contacts' e-well-being. Our support specialist has already reached out to you with some additional information on how you can customize the assets you have and use those in your marketing needs! If you have any questions or need any assistance, do not hesitate to contact our Support Team, we are available 24/7 and can be reached via In-app chat or email at [email protected]. Have a great day!
April 13, 2023
We are switching to a different EMS only because we want a wider choice of templates, more segmentation etc, but I am finding our new EMS way too complicated for an average user like us and a small business overall, that can't afford hiring an email specialist. So, now, when we can compare, I would definitely recommend Omnisend for businesses that don't want to spend hours on figuring out simple tasks. Also, Omnisend customer service is stellar. Even when we unsubscribed from them, their customer support is exemplary. Today I had Luiz to help us out to fully unsubscribe - extremely helpful and customer oriented! I don't know of any other service who gets back to you so fast and efficient. Also, they have live chat - something hard to find these days.
April 13, 2023
I read all the reviews before making an app decision, but rarely take the time to write reviews. This app is hands down the best email marketing program I've used in 15 years. Great results, analytics, tracking, tagging. You won't be disappointed. Easy product integration, User friendly.
Dec. 20, 2023
Big thanks to the Omnisend team and Diego who has spent hours with me tonight updating my shared domain to a custom one. This team truly is amazing and I have been with them for over a year now and they are always so helpful.
April 12, 2023
I've used it for few times and it really works the support replies are very timely and professional. The pages are clean and tidy; you can match the email style to your logo colors. It would be better if there were more templates
April 12, 2023
I would definitely recommend Omnisend Email Marketing to others. It is a well-made, easy-to-use product with excellent customer support. The only thing I would improve is the UI.
April 18, 2023
I looked at every option out there for email marketing on Shopify. Plus they made me a customized pricing deal based on how my particular business works which was amazing and I'm very grateful for it! And so I believe I made the right choice with Omnisend after only a few weeks now. It's not that easy to master right away like anything good it takes time & effort on your part too but the potential of this app is so powerful I just know it's going to be worth it for sure in the end. Still you can keep it as simple or as complex as you want for the automations and forms. I prefer something very unique & fun with a lot of gifs to keep my customers entertained so things are moving a bit slower as I refine my more complex ideas together step by step. Omnisend has a lot of learning info to share with you and the learning curve was a bit slow for me to be honest but over all so far I'm really pleased with everything to date basically. And there were a few hick ups along the way here or there but each time these were solved in a reasonable amount of time by the superb Omnisend Support Team they are fire! Really everyone here has been friendly, helpful and professional. Especially Karine lately though who happens to be up at the same time as me but on opposite sides of the globe so she helps me a lot. But again many thanks to all of the hard working Omnisend Support Team (including a special shout out to Joy, Augustin, Diego, Stephan, Sanya & Deniz)!!!
June 21, 2025
Karine “For The Win” & Barruth “The Truth”!!!! She has been absolutely amazing!!! I tried on my own to get my domain info imputed correctly then I finally contacted support. She was so amazing but I was so tired at that point because I was working on it on my own for so long. She broke it down how I needed to input everything and where but I wasn't getting it. She still remained calmed and tried to assist me every step of the way. This morning, I received a message from her following up. That made me feel so good that she took time to check on my progress. Now that I was refreshed from last night, everything that she was telling me to do last night made a lot of sense today. I So, I had to reach out again but Karine’s shift ended and Barruth helped me. He was quick and straightforward, very nice, and got me taken care!! He also, went over and beyond to help me and I’m so grateful!! I’m switching to the paid plan be cause why not? Customer service is top tier!! Thank you Karine & Barruth for going above and beyond!!!
April 10, 2023
Karine and Salma took good care of me and helped me get the first email setup properly with a automatic discount for the cart. So far like it a lot
April 10, 2023
Great app. We use it for all our newsletter campaigns. The Customers support is very helpfull and available 24/7
April 10, 2023
Customer service is great, they always reply at almost no time and they're always there to insure everything is working perfectly
April 9, 2023
Their customer service is stellar. Andrés answered my question super quickly (even on the weekend!) and gave me step by step info on how to do what I needed to.
April 5, 2023
A website guru, I am NOT! I had no choice but to switch email platforms, and I dreaded the mere idea of doing that! But it is such a comfort to know that I can receive prompt and valuable customer support from Omnisend! I haven't felt totally lost because Karine has been so supportive! I am confident that I will receive great guidance when I reach out again! Karine has been very patient with my questions and very clear with her guidance and suggestions! Thanks Karine!!! Keep up the great work!! See you soon, lol!!!
April 5, 2023
We had some issues with account setup on our end, but Luiz and Deniz were very helpful and answered all of our questions. Super easy app to use & integrates very well!
April 5, 2023
Very happy with Omnisend. I tried a few email apps but settled with Ominisend in the end. The customer service is great and the app is just improving all the time.
April 4, 2023
I'm new to the app but so far it has been so much faster to set up than my previous one. I had a question about a specific automation I wanted to set up and Matija was quickly able to guide me