Omnisend Email Marketing & SMS
Drive sales with email marketing, newsletters, SMS, and popups
Rating
4.7
feedback
2,925
chart
#117
All reviews
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May 17, 2023
I absolutely LOVE Omnisend. It is so intuitive, they have a large number of templates to work from, their form builders are amazing, and the customer service is elite. Truly a brand that cares about retaining its customers and continuing to improve its platform. Also, their pricing structure is much more affordable compared to other email marketing platforms. They are constantly coming out with product updates and integrations and provide valuable knowledge to the use of their program but also towards today's marketing trends. Working with customer success managers has also been a pleasure, I have not a single bad thing to say about this company or its platform! Kristen, my success manager is amazing and when I had a question about a split condition in the program, Luiz was very attentive and prompt in his answer. All around-wonderful.
Hi there! Wow! Thank you so much for your review, your feedback means the world to us! We've put a lot of heart and soul into developing our features and integrations, so it's incredibly rewarding to know that they're hitting the mark for you. We're all about making your life easier and your business more successful, and your satisfaction is what drives us forward. It's delighting to hear that our pricing structure resonates with you. Our goal is to provide a cost-effective solution that empowers your organization to thrive. We are also thrilled that your experience with our CSM has been positive. Our dedicated team is here to support you every step of the way, ensuring that you make the most of our product and achieve your desired outcomes. If you have any further suggestions or ideas, we're all ears. We're truly grateful to have you on board as a valued customer. Here's to many more successful email campaigns together!
May 17, 2023
Omnisend is easy and great to use. They have so many features and templates that are worth the monthly fee. Whenever I need help with something, customer service is very quick! I've had the pleasure of chatting with Joy a few times and they are a big help. Thank you!
May 17, 2023
Schneller Kundenservice (thx to Luiz!), tolle Segmentierungsmöglichkeiten, super automatische Flows und tolle Einstellungsmöglichkeiten. Es gibt eigentlich nichts, was sich nicht einstellen lässt.
May 17, 2023
Joy from Omnisend very good support! Very happy customer. Thank you for your kind support we like very much.
May 16, 2023
Fast and great customer support! Thank you for your help with my account. Super friendly staff who was working with me.
May 16, 2023
Been using the app for more than 2 years, turned out great for almost anything they propose. I wasn't able to do anything i wanted of course but that is also fine, every development needs time. Today, I was able to reach very thorough information about a very specific detail thanks to Joy. It was at the same tame very pleasant talking to him/her. Recommended.
May 16, 2023
Speedy and adequate support and response. I'm very satisfied with my contact with JOY. I will continue to use the app.
May 13, 2023
really like to use it. It is keep getting improved and is easier to use. But the price is a little bit high. The customer service responds quickly and is helpful. The representative Salma is able to provide a solution to me in a professional way.
May 12, 2023
I recently had the opportunity to use Omnisend, and I must say it has been a game-changer for my marketing efforts. This platform offers an exceptional marketing automation experience that is truly remarkable. I did encountered some challenges with the application, but I received highly professional assistance from Luis, which promptly resolved the issues.
May 11, 2023
Omnisend's customer service is amazing!! They are there 24/7 and respond so quickly. Karine was totally awesome and helped me with a few of my issues and I'm close to finishing my welcome series now... yay!! Definitely recommend!!!
May 11, 2023
We just started to use Omnisend and we are so happy we the new look and feel of our email. The app is very intuitive, very easy to use but if you get stuck with something the 24/7 support is always ready to help you. If you are looking for an email marketing app , I highly recommend you to give it a try.
May 10, 2023
Omnisend has one of the best and fastest customer support I have ever had. It works great and the UI/UX is simple and straightforward. You will love using and working with it. Not overloaded at all. However, in my opinion, the team/devs should have more of an eye on the multi-language capabilities that Shopify markets offer. Transactional emails and most of the automations, apart from the abundant product automation, can only use the store's default language. This messes up the whole customer experience for international customers. Should be fixed soon please!
May 10, 2023
This has been my first marketing app, so I am still finalizing my thoughts overall BUT the customer service is so fast and knowledgeable! I always know it will not take long. I just finished up with Luiz. Thank you!
May 9, 2023
Satisfied with the customer service of omnisend, the advisor Salma, answered my question in an excellent time and gave solutions to all my doubts, thank you
May 9, 2023
We received wonderful online support...the program etc. is a bit tricky up front--but once you work your way around it becomes easy. But most important - if you're stumped or have questions --just ask. They have greatly improved the online support and that saw us through to the end.
May 9, 2023
As a newbie trying to figure out how everything works, the Omnisend support was friendly and efficient. My questions were answered and problems solved. Thank you, Joy!
May 8, 2023
So far the app has been great. I have also reached out to support, and received the best support I've ever experienced. All my questions were answered within minutes by Baarath. Highly recommended.
May 8, 2023
Fast and easy chat box support. I had a minor issue and was quickly addressed and resolved by Baarath. Excellent experience so far.
May 5, 2023
Top platfrom at all! love work on it, perfectly organised, but just for small small business or very big business. SAD! Thank you to Matija and Deniz for their help. both very helpful
Thank you for taking the time to leave a review of our platform. We appreciate your feedback and are glad to hear that you find our platform to be well-organized and helpful! We understand that there are areas where we can improve and we would appreciate any specific feedback you have to help us better serve you and our other users. Our team is committed to continuously improving our platform and offerings to meet the evolving needs of our customers. Thank you for choosing our platform and we look forward to continuing to help you up your marketing game!
May 5, 2023
I downloaded klaviyo at first cause everyone about it in all the youtube videos and articles. But honestly it was very annoying to use and super not user friendly. I then tried omnisend and basically fixed all the annoying things about klaviyo. I just wish they have more pop up templates. Customer support is decently quick and super super helpful. I got a screen recording mini tutorial just for my question, amazing. Big thank you to Salma she's from customer support she's the reason im writing this review.