Omnisend Email Marketing & SMS
Omnisend Email Marketing, Pop Ups & SMS for Shopify Stores
Rating
4.7
feedback
5,986
chart
#44
All reviews
Rating Breakdown
Review RSS Feed
Dec. 10, 2022
Used this app for years and then one day my pop ups, email captures and everything else just disappeared from my site!! In fact, the app had no record of my customer data. Wrote for support but haven't received an answer or my data back! I guess maybe they did an update and forgot about their current customers! If this can get my data back and it is working again, I'd certainly appreciate it. But it's no longer a 4.8 rated app. Any app that just stops working on you and then can't even show you as an existing client, let alone get your working data back you created...isn't worth a rating.
Hello there, thank you for sharing your feedback with us, we appreciate it. We are really sorry for the issues you are facing, we checked your account and can see that your account, unfortunately was deleted due to inactivity (it was inactive for 6+ months). We completely understand your frustration, and our support team would be more than glad to assist you with re-creating content you had. You can reach our support team by emailing [email protected] or use in-app chat. Thank you again for your feedback and sorry for the troubles.
Dec. 10, 2022
I was speaking to Stefan most of the day yesterday to fix an error of the emails not sending discount codes to my customers and he was very helpful and attentive to me needs, he did everything he could to rectify the issue with me and we got there in the end , all issues were rectified and store discounts working again now. would highly recommend this guy to anyone at Omnisend 10 out of 10 from me Stefan
Dec. 8, 2022
I really enjoy this app but I like the customer service even more. I submitted a question about trouble I was having setting up a new welcome series automation, and Kristina from Omnisend not only responded quickly, she gave a lot of detail when helping me navigate the site. She explained the reasoning behind each step so I could set up new automations in the future on my own in the future. After working with her, I felt more confident in navigating email marketing on this app. She AMAZING! Thanks, Kristina.
Dec. 8, 2022
The app is affordable, and I value the customer service and the different blogs they have when understanding what to do.
Dec. 8, 2022
Great in app service from Kamilia. A good service for a good price. friendly and helpful service and easy use
Dec. 8, 2022
Does exactly what it says on the tin! Can't complain about anything. Works flawlessly. amazing customer service and product
Dec. 8, 2022
extremely horrible work, app not sending emails, support asking silly questions, 1 week 0 progress, then starts asking same questions. AVOID AT ALL COSTS
Hello there! Thank you for your feedback, it is highly appreciated! We are really sorry for the troubles you are facing. As our support team mentioned you are currently using wrong preset of the automation. You will need to use an automation called Abandoned Checkout in order to achieve your goal. Our support team would be more than glad to assist you with creating one. You can reach us out via in-app chat or by email [email protected].
Dec. 8, 2022
I just started to use omnisend, there are a lot of unclear places, Nikola is very patient to help me answer all the questions.
Dec. 7, 2022
I can't tell you HOW MUCH BETTER this team is than other marketing companies! The customer service is SO GREAT- I had both Luiz and Stefan swoop in to help. Can't recommend this team enough!
Dec. 7, 2022
There aren't a lot of great email marketing solutions out there, but whatever one you use having excellent support for issues is key. Luiz sorted out an issue I had with Omnisend's not-all-that-great email editor and helped me overcome some of the shortcomings there. Thanks Luiz!
Dec. 7, 2022
Tiana responded quickly and helped me through my questions about my first ever email campaign! What a relief because I'd been scrambling to get the email out on time and looking good. Thanks again!
Dec. 7, 2022
I was struggling with a huge issue related to my gift cards and Luiz's looked - restlessly - for solutions during 4 days, without never leaving me alone, following up each and every day and finally finding the way to solve my situation! I am so grateful for his professionalism, commitment and kindness! Thank you for being that efficient and reactive, Luiz, thank you for helping me clear out this problem that I've been facing for weeks!
Dec. 7, 2022
Olesia was very helpful in answering all of my questions in regard to pulling reports, filtering and guidance on sms, in a timely manner.
Dec. 5, 2022
Great for my campaigns. Very happy with the results. Would recommend to anyone looking for consistent campaign marketing.
Dec. 5, 2022
The support from Omnisend has been amazing!! I love the chat option and they responded to me very quickly and resolved my issues perfectly.
Dec. 5, 2022
The Omnisend is simple yet functional and the support is exceptional. They respond my inquiries quickly and if anything was not solved, they provide us with the solution later for sure. Thank you.
Using app
Over 2 years
Total reviews
2
Average rating
5.0
Dec. 5, 2022
Five stars for Omnisend support -- Luiz was quickly responsive (even though it was before 9am EST), and had an easy solution for me, including screenshots. The fix was made to our automated form within minutes.
Dec. 5, 2022
I downloaded this app to help with a customised email confirmation for one of the products available to purchase on my website. I've contacted support twice now with general enquiries and they have got back to me really quickly and been super helpful. Would highly recommend this app!
Dec. 5, 2022
Nice customer service... I am very happy using Omnisend... very recommended. Kristina was very helpfully
Feb. 24, 2023
I really love using Omnisend, it's very easy to understand and has many great included benefits for free. The support is great, and both Luiz and Deniz were SO quick to help, positive, and thorough. <3 I really appreciate the help from their team.