Omnisend Email Marketing & SMS
Omnisend Email Marketing, Pop Ups & SMS for Shopify Stores
Rating
4.8
feedback
2,874
chart
#67
All reviews
Review RSS Feed
April 3, 2023
I'm new to this app but so far the experience has been fairly seamless. I'd love to see a bit more accessible UI (you can't see font options without clicking them and the examples in the layout builder are itty bitty and hard to see at some points), but I was very pleasantly surprised by how simple everything was to build otherwise. When I ran into a question I couldn't find an answer to via Google, I contacted the support team and was helped by Matija, who quickly sent me a screen capture with step by step instructions. Super helpful, super courteous, and super convenient.
April 2, 2023
Thank you Karine for handling my queries so swiftly! Being able to email questions and receive quick and helpful responses is a lifesaver :)
Nov. 28, 2023
good customer service!!!!!! fast reply and manager Henrika Masiulytė also provided a lot of help to me, I appreciate it!!!!! thanks for the fast reply from Deniz
March 31, 2023
Omnisend has been a great tool for doing all of my email marketing campaigns and I love all of the reports. It's so easy to use that I just upgraded my plan. I did stumble with an issue, but Customer Service Rep Andrés provided great insight and helped me solve it! Grateful for the chat feature and how quickly he was able to help me with the problem.
March 31, 2023
Good app - helpful team. Thanks, Joy for helping me out on a Friday afternoon, to resolve an issue before the weekend!
March 31, 2023
Really good customer service with quick response and helpful too. I would recommend their tools to help with email.
March 31, 2023
Easy to use. Great and fast customer service. Pricing is also very optimal. Very good option if you'are looking an app for email marketing.
May 21, 2023
UPDATE: CONTINUES TO GLITCH. This has beautiful templates and is a more affordable option than alternatives, but unfortunately the glitches mean you end up paying for it. It frequently stalls out and although the team gets back with a response, it does mean that you are delayed sending out emails by hours or days which is precious time for a small business owner. Former review: I've been really disappointed. I switched because it seemed like a great option for my small business, but the bugs they've had this week meant that I couldn't announce my shop's grand opening, I couldn't send out my two year anniversary celebration email, and I'm waiting to send out emails to customers for our soft launch! The workaround they gave me hasn't worked either. When it worked, it was great, but it's crazy to have these issues several days in a row when we rely so heavily on email marketing.
Thank you for updating your review and sharing your continued experience with our app! We appreciate your feedback and understand the frustrations caused by the ongoing glitches. We apologize for any inconvenience you have faced and want to assure you that we are actively working to resolve these issues. Ensuring a reliable email marketing solution for your small business is paramount to us, so our development team is actively investigating the glitches to identify the root cause and improve the app usage for you. We value your satisfaction as a customer, and we are committed to addressing your specific concerns. Our support team is available to provide personalized assistance and help you overcome any issues you might have. Please feel free to reach out to our Customer Support team for prompt assistance. We're always happy to give you a hand!
March 30, 2023
Awesome response time and extremely courteous...keep up the great work. Managed to look into my query instantaneous.
March 30, 2023
Great response time and I always get a detailed step by step on how to fix what I am stuck on. Highly recommend!
March 30, 2023
Omnisend support team is excellent at addressing issues and finding suitable resolutions. I recently encountered a problem with one of my forms not displaying and Matija was able to escalate the case and get a quick resolution to my issue.
March 29, 2023
Salma has been incredible to work with - very knowledgable and helpful! I'm still learning the system but liking everything I'm seeing so far! Switching over from another ESP has been a bit scary, but they're making the transition simple.
March 29, 2023
I have received quick and excellent help from the support staff every time that I have had questions. Today Joy helped me in an terrific way and saved a lot of time for me. Thanks!
March 28, 2023
Omnisend ha sido sin duda la plataforma de email más sencilla, intuituva y bien diseñada que he usado. Desde que comencé con ella he podido realmente explotar el potencial de los correos electrónicos.
March 28, 2023
So easy to deal with if you are confused or need help. Karine helped me to change the domain DNS settings which can be complicated. It was quick and easy with the help!
March 28, 2023
Omnisend's customer service is top notch. They are fast, friendly and there for you. Many companies can take an example from Omnisend. It's a nice, clear email system. Very convenient to use. Thanks to Andres, we had a very quick answer to all our questions.
March 27, 2023
Omnisend and shopify is a good partnership. However I wish i could embed videos so my so my customers dont leave the email. Without using a 3rd party interface.
March 27, 2023
Thanks to Karine, I was able to get the information on automation emails and I managed to run the campaign using the screenshot provided.
March 27, 2023
Migrating from Klaviyo (which we have been using for a looong time) after carefully evaluating both services. We are so happy with the journey so far. The design and structure of the emails feels much more up to date and once you get used to the differences creating emails is so much more intuitive. The customer support is outstanding - super quick, understandable and responses on point. Must also mention Deniz who apart from providing accurate help also went that extra mile to check that everything turned out well. Beyond pleased.