Omnisend Email Marketing & SMS
Drive sales with email marketing, newsletters, SMS, and popups
Rating
4.7
feedback
2,925
chart
#117
All reviews
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May 2, 2023
Just downloaded and set up. It's great, simple and user friendly. Great pre build templates to select from, which give option to customise each. Perfect branding personalisation, it's simple but effective. Allows for more brand effective representation ability. Also like the idea you can also submit ideas on more templates...
June 5, 2023
Another great experience. Plenty of hand holding and expert advice from Diego today while trying to verify my domain. Thank you so much! I literally couldn't have done it without you. So far so good! Just signed up. I had one little question so got on the chat and received an answer back from the lovely Baarath super quick. Then a follow up message to make sure I got the answer I was after and did I need anything further. I'm looking forward to properly getting started but I am so impressed with their customer support that I can't see there being any problems at all. It's a welcome change! Thanks!
May 2, 2023
Dealt with Joy today to fix an issue we were having with automations for subscriptions from the theme sign up field. Joy was really attentive and helped resolve the issue for us. Very happy with the customer service.
May 1, 2023
Always helpful and real time assistance with questions. Salma dealt with my query this morning efficiently, quickly and with plenty of detail (including screenshots) - this was super useful and allows us to move forward with more knowledge!
May 2, 2023
ho avuto un problema con la connessione dell'app ed il supporto sono 7 giorni che rimpalla il problema tra vari interlocutori senza risolvere niente
Ciao! Grazie mille per il tuo feedback sulla nostra app! We are very sorry to hear about the issue you experienced with the connection, and we apologize for the inconvenience it caused. With this in mind, we're glad to see the problem has been resolved already! Please note that the issue was coming from the changes in your store backend. Anyhow, we are happy to hear that everything is now working correctly! If you have any questions or need any assistance, do not hesitate to contact our Support Team, we are available 24/7 and can be reached via In-app chat or email at [email protected]. Buona giornata!
April 28, 2023
I recently had a terrible experience with this service. To make matters worse, they don't even have a phone number to call for help! When I tried to get assistance through their online chat, the operator was unhelpful and didn't seem to care about my concerns. I am extremely disappointed with this service and would not recommend it to anyone.
Hello there, and thanks for taking the time to share your feedback! We’re sorry to hear about your negative experience with our service. We understand that it can be frustrating not to have a phone number for support, and we apologize for any inconvenience this may have caused. Your feedback is acknowledged and passed on for further discussion! We’d like to point out that our support agent attempted to provide you with the best solution to your issue. Our anti-spam policy is an essential aspect of our service, and we take it very seriously. We’re basing our thresholds on the industry standard for spam complaints, and it is essential to clean your list to protect your deliverability and sender reputation. We understand that this can be frustrating at times, but it’s crucial to ensure that our platform maintains a high level of deliverability for everyone. With this in mind, our customer support team is here to assist you in this particular case, as well as to address any concerns you may have. At the same time, we regret that you didn’t feel that our support representative was helpful and empathetic during your interaction. We pride ourselves on our customer service and strive to provide every customer with the best possible experience. We’ll make sure to use this situation as an opportunity to improve our service and provide you with better support in the future!
April 28, 2023
We had a problem with some emails and credit, but with the helpful staff and support 24/7 they helped us and fixed the issue within 48h! Thanks to Matija for helping us and getting all our questions answered. Keep the good work and a good customer service.
April 27, 2023
Great support today from Deniz. He explained how to sunset contacts who do not open mails or make sales. I will be doing this next. Thanks a lot.
April 27, 2023
Great app and nice experience with the customer-service team. Efficient conversation. Thanks Daniz for the help!
April 26, 2023
Been on Omnisend several months now after using Shopify's native email campaigns. I sometimes get lost in the weeds since Omnisend is so much more powerful, but patient support personnel like Luiz makes it easy to understand!
April 26, 2023
Great support from Joy at Omnisend when wanting to create new forms. Needed the subscribers to get into an email automation flow directly after signup.
April 25, 2023
I've been using Omnisend since 2019 and they're always prompt to assist with any troubleshooting I've had. My recent experiences with Baarath and Luiz was very helpful and now I have my customer preferences set up to offer opt-outs for special occasions.
April 24, 2023
I have just started playing around with Omnisend and so far really like it. I had a couple problems (that ended up being so simple) at the start and customer service was incredible, Karine was so helpful.
April 24, 2023
Amazing support. Can't recommend it enough... great features and support team answers within minutes!!! Big thank you to Diego, Stefan and Karine you guys are truly amazing and helped us so much.
April 24, 2023
Had pleasure getting assisted by Joy. We've resolved some of my struggles while connecting Shopify with Omnisend and Multiparcels app.
April 21, 2023
Excellent app! I use it for all my email newsletters and automations. They are very helpful and answer within 5 minutes when you need them!
April 20, 2023
Good app! Easy to use and set up email flows. Supportive customer service when you have questions. Baarath and Luiz are very helpful!
April 20, 2023
Very helpful, LUIZ quickly helped me with my problem and guided me on what steps to take. thank you, very user friendly!
April 20, 2023
LOVE this app!! Very user friendly and easy to navigate. When I had a problem understanding how to integrate discounts, Deniz was able to assist me without delay and came to my rescue when I needed help. My problem was addressed and solved within about 10 minutes of my reaching out. Customer service is top-notch and I am confident that any future questions will be answered immediately. Thank you, Deniz!!