All reviews

Rating Breakdown

  • 5
    89% (2,567 ratings)
  • 4
    4% (129 ratings)
  • 3
    1% (18 ratings)
  • 2
    1% (28 ratings)
  • 1
    5% (133 ratings)

Reviews with Text

  • 94% (2,709)
Review RSS Feed Review RSS Feed

5 / 5 Share

March 25, 2023

Email marketing was easy to use, customer service was professional and responsive, and I was able to resolve the issues I encountered promptly every time.

Using app

Almost 3 years

Total reviews

3

Average rating

5.0

5 / 5 Share

March 24, 2023

Amazing customer service. Karine and her team got back to me so quickly and answered all my endless questions. Can't fault their friendliness and extra efficient customer service.

Using app

17 days

Total reviews

1

Average rating

5.0

4 / 5 Share

March 24, 2023

Olesia has been fantastic, can't do enough to help and very polite. That said I think the support process could be sped up drastically if they could share your screen and talk you though the steps instead.

Store

Loco

Using app

4 days

Total reviews

3

Average rating

4.7

5 / 5 Share

March 23, 2023

I have used many Email Marketing Plugins-Apps, like Mailchimp for years, to me Omnisend is the best. They have very good Email Creator, Great Automations and it's Super Easy to Use. Their Support team is always fast at replying.

Using app

About 3 years

Total reviews

6

Average rating

4.3

5 / 5 Share

March 21, 2023

Karine was very helpful with my payment update issue. I was relived at how quickly this was resolved!

Using app

Almost 4 years

Total reviews

2

Average rating

4.5

5 / 5 Share

March 20, 2023

I am so happy to have found Omnisend. Their customer service is outstanding. The deliverability of my emails is better with Omnisend and is so easy to use!

Using app

Almost 2 years

Total reviews

13

Average rating

4.5

5 / 5 Share

March 19, 2023

We are very happy to find omnisend. we have used many other "Expensive" Tools but the deliverability is best on omnisend. Moreover the facebook audience creation is amazing and we are able to target specific set of customers on fb as well. Customer support is superb

Using app

4 months

Total reviews

17

Average rating

4.9

5 / 5 Share

March 17, 2023

I can thoroughly recommend Omnisend. They offer informative tutorials and easy to use templates making our email marketing a breeze. to Great customer service too.

Using app

Almost 6 years

Total reviews

2

Average rating

5.0

5 / 5 Share

March 15, 2023

Salma was helpful, fun and on point! I had two questions that got resolved quickly and easily. Appreciate the stellar service and communication.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

March 15, 2023

I've always found Omnisend support incredible. Even if they can't help - they are super kind and patient. No problem is too small. Luiz was particularly helpful today - and very patient with my questions.

Using app

Almost 3 years

Total reviews

5

Average rating

4.4

5 / 5 Share

March 15, 2023

Olesia was very quick and responsive. The billing issue was resolved in timely manner and communication was really professional. The whole team is doing a great job.

Using app

7 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 14, 2023

My go to app when I want to engage my customers and get them to buy! So easy to use and love the automations. And pro tip: integrates perfectly with FB lead ads. thanks to Agustin for helping with that.

Using app

Almost 3 years

Total reviews

4

Average rating

5.0

5 / 5 Share

March 13, 2023

Omnisend has been a fantastic app in our transition from a different email marketing app! Andrés from Customer Support was prompt and so helpful in setting up automations similar to our former platform so that no triggers were missed. Highly recommend this app!

Using app

7 days

Total reviews

12

Average rating

4.7

5 / 5 Share

March 13, 2023

Andrés provided amazing and helpful support. I issue was a bit complicated, and he handled everything with ease and grace. He was really a pleasure to work with, and resolved everything for me. Thank you Andrés!

Using app

3 days

Total reviews

3

Average rating

5.0

5 / 5 Share

March 10, 2023

Great product, easy to use and has quick customer service. I've setup multiple campaigns using various segments and tags.

Using app

11 days

Total reviews

4

Average rating

5.0

4 / 5 Share

March 9, 2023

First time using the customer service. Had to wait 4 minutes to chat. Once online, quick and straight to to the point.

Using app

About 1 hour

Total reviews

1

Average rating

4.0

5 / 5 Share

March 9, 2023

Great service and fast reply. Very helpful with customer care and helped me with choosing the plan.

Using app

About 3 years

Total reviews

2

Average rating

5.0

5 / 5 Share

March 9, 2023

I was surprised to receive such a quick response and a lot of useful information. Thanks to Matija for such a quick turnaround!

Using app

3 months

Total reviews

2

Average rating

4.0

5 / 5 Share

June 21, 2025

Excellent customer support! Thank you very much for your help and responsiveness. Thanks to Stefan, Olesia and Monika for their help. They respond very quickly and are concerned about any concerns their customers may have. Just, THANK YOU.

Store

iskn

Using app

Over 5 years

Total reviews

5

Average rating

5.0

5 / 5 Share

March 8, 2023

I recently started using Omnisend and encountered some self inflicted issues. However, Omnisend's support responded quickly and helped me find my way through the learning curve. Very responsive and helpful. Highly Recommend

Using app

5 days

Total reviews

6

Average rating

5.0