All reviews

Rating Breakdown

  • 5
    89% (2,567 ratings)
  • 4
    4% (129 ratings)
  • 3
    1% (18 ratings)
  • 2
    1% (28 ratings)
  • 1
    5% (133 ratings)

Reviews with Text

  • 94% (2,709)
Review RSS Feed Review RSS Feed

5 / 5 Share

Feb. 27, 2023

nice support from Yuliia, she is so patience and have a clear instruction to solve our issue. great customer service

Using app

8 days

Total reviews

5

Average rating

5.0

5 / 5 Share

Feb. 27, 2023

Andrés was very helpful, fast support it was 3 am he helped. i thought we are the only ones who did that.

Using app

4 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 25, 2023

So many features to love, and very well structured! Andrés was very helpful, He gave me a solution to a problem I was dealing with very quickly.

Store

Enzzo

Using app

Over 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

Feb. 24, 2023

nice app and nice customer support. I use Omnisend from Klaviyo. monthly cost is cheap and 24hours support is very nice. I've been fan in only 3days. at first, mail system was paused many times that was so annoying. but now I'm satisfied with them. i recommend.

Using app

4 months

Total reviews

7

Average rating

4.3

5 / 5 Share

Feb. 24, 2023

Omnisend is a solid email platform for the price. They're constantly adding new features and the support team is generally really helpful (shout out to Luiz!).

Using app

Over 2 years

Total reviews

5

Average rating

5.0

5 / 5 Share

Feb. 24, 2023

I actually just downloaded the app and am really blown away by how much it can do . . . and for now, I'm on the free plan. I had some questions and the chat support was quick and helpful. I am really looking forward to how much more I can discover in this wonderful app!

Using app

Over 1 year

Total reviews

6

Average rating

4.3

5 / 5 Share

Feb. 24, 2023

Omnisend is really the best ever. We have tried almost everything on the market but nothing is as good! Staff are very helpful and always friendly and ready to help. Thank you very much! Keep up the standard!

Using app

Over 3 years

Total reviews

12

Average rating

5.0

Developer Reply

Thank you for your review! Our team is always happy to assist!

5 / 5 Share

Feb. 24, 2023

My campaign couldn't connect to a 3rd party app. So I received support from Andrés who helped me a in about 5 minutes with the preparation of my first campaign!

Using app

About 3 hours

Total reviews

5

Average rating

5.0

5 / 5 Share

Feb. 24, 2023

Support ist spitze. Andrés hat uns mehrfach sehr geholfen. Tausend Dank für die stets schnelle Unterstützung.

Using app

Over 1 year

Total reviews

3

Average rating

5.0

4 / 5 Share

Feb. 23, 2023

Excellent professional service solved my problem fast.and very efficently.cery helpful and friendly Thank you

Using app

20 days

Total reviews

1

Average rating

4.0

Developer Reply

Hello there! Thank you for leaving your feedback, we appreciate it!

5 / 5 Share

Feb. 23, 2023

A pretty positive start! Just installed Omnisend and had a few issues with setup (our lack of technical expertise was the problem not Omnisend). Diego, in support, was knowledgeable, helpful and fast! It's rare these days for most live chat agents to actually provide real support, AND have the right answers 'out of the gate', but that's exactly what we received. It makes a big difference starting out with a new application knowing that someone is there to help 24/7, instead of having to wait until the next business day. Diego made the somewhat scary switch from our previous (well known) email marketing service to Omnisend a lot easier.

Using app

About 6 hours

Total reviews

7

Average rating

4.9

Developer Reply

Thank you for your feedback! Our team always here to help:)

5 / 5 Share

Feb. 22, 2023

We have been using this service for a while and have had nothing but great service from the team! Salma has been extremely helpful in assisting me with managing our SMS account and answering any concerns I had. Thank you Salma, we greatly appreciate you! Jenny from Azio Corporation

Using app

Over 3 years

Total reviews

4

Average rating

5.0

5 / 5 Share

Feb. 22, 2023

The app is easy to set up. Great support from the team and the free plan is perfect for startups. Recommend.

Using app

About 4 years

Total reviews

9

Average rating

5.0

5 / 5 Share

Feb. 21, 2023

Omnisend has been amazing. I was trying to get some forms and automations set up and Salma was so helpful when I had questions today!

Using app

Almost 3 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 21, 2023

Great customer service! Couldn't actually believe how quickly the Omnisend support got back to me when I had a few queries recently. They responded via email and Kristina was so efficient and patient at helping me sort my problem. Within 15 minutes she had sorted out what I had been trying to figure out for ages. Thank you so much to Omnisend & Kristina, your service is faultless!

Using app

Almost 3 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for leaving us a review! We really appreciate it:)

5 / 5 Share

Feb. 21, 2023

The omnisend team is really quick and friendly in helping resolve any issues you might have. Olesia was a great help.

Using app

Over 2 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Feb. 18, 2023

Very responsive and fast customer support. Great platform. Very easy to design and send email for non-technical people.

Using app

Over 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 17, 2023

very helpful support and the wheel doublet our subscription from pop up! The price is good to, happy to work with omnisend team for our shop razvanidicel.ro

Using app

Almost 2 years

Total reviews

4

Average rating

5.0

5 / 5 Share

Feb. 16, 2023

Really good customer service from Omnisend! I spoke to multiple agents, latest Stefan who together with the rest gave a perfect service and helped me fixing the problem i had! Big 5 stars!

Using app

Over 1 year

Total reviews

2

Average rating

4.5

5 / 5 Share

Feb. 13, 2023

Really great customer service - even for non technical savvy people like me - Luiz and Baarath were really helpful and talked me through all the steps to get something set up!

Using app

Over 2 years

Total reviews

1

Average rating

5.0