Omnisend Email Marketing & SMS
Drive sales with email marketing, newsletters, SMS, and popups
Rating
4.7
feedback
2,925
chart
#117
All reviews
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April 12, 2023
I would definitely recommend Omnisend Email Marketing to others. It is a well-made, easy-to-use product with excellent customer support. The only thing I would improve is the UI.
April 18, 2023
I looked at every option out there for email marketing on Shopify. Plus they made me a customized pricing deal based on how my particular business works which was amazing and I'm very grateful for it! And so I believe I made the right choice with Omnisend after only a few weeks now. It's not that easy to master right away like anything good it takes time & effort on your part too but the potential of this app is so powerful I just know it's going to be worth it for sure in the end. Still you can keep it as simple or as complex as you want for the automations and forms. I prefer something very unique & fun with a lot of gifs to keep my customers entertained so things are moving a bit slower as I refine my more complex ideas together step by step. Omnisend has a lot of learning info to share with you and the learning curve was a bit slow for me to be honest but over all so far I'm really pleased with everything to date basically. And there were a few hick ups along the way here or there but each time these were solved in a reasonable amount of time by the superb Omnisend Support Team they are fire! Really everyone here has been friendly, helpful and professional. Especially Karine lately though who happens to be up at the same time as me but on opposite sides of the globe so she helps me a lot. But again many thanks to all of the hard working Omnisend Support Team (including a special shout out to Joy, Augustin, Diego, Stephan, Sanya & Deniz)!!!
April 10, 2023
Karine and Salma took good care of me and helped me get the first email setup properly with a automatic discount for the cart. So far like it a lot
April 10, 2023
Great app. We use it for all our newsletter campaigns. The Customers support is very helpfull and available 24/7
April 10, 2023
Customer service is great, they always reply at almost no time and they're always there to insure everything is working perfectly
April 9, 2023
Their customer service is stellar. Andrés answered my question super quickly (even on the weekend!) and gave me step by step info on how to do what I needed to.
April 5, 2023
A website guru, I am NOT! I had no choice but to switch email platforms, and I dreaded the mere idea of doing that! But it is such a comfort to know that I can receive prompt and valuable customer support from Omnisend! I haven't felt totally lost because Karine has been so supportive! I am confident that I will receive great guidance when I reach out again! Karine has been very patient with my questions and very clear with her guidance and suggestions! Thanks Karine!!! Keep up the great work!! See you soon, lol!!!
April 5, 2023
We had some issues with account setup on our end, but Luiz and Deniz were very helpful and answered all of our questions. Super easy app to use & integrates very well!
April 5, 2023
Very happy with Omnisend. I tried a few email apps but settled with Ominisend in the end. The customer service is great and the app is just improving all the time.
April 4, 2023
I'm new to the app but so far it has been so much faster to set up than my previous one. I had a question about a specific automation I wanted to set up and Matija was quickly able to guide me
April 3, 2023
I'm new to this app but so far the experience has been fairly seamless. I'd love to see a bit more accessible UI (you can't see font options without clicking them and the examples in the layout builder are itty bitty and hard to see at some points), but I was very pleasantly surprised by how simple everything was to build otherwise. When I ran into a question I couldn't find an answer to via Google, I contacted the support team and was helped by Matija, who quickly sent me a screen capture with step by step instructions. Super helpful, super courteous, and super convenient.
April 2, 2023
Thank you Karine for handling my queries so swiftly! Being able to email questions and receive quick and helpful responses is a lifesaver :)
Nov. 28, 2023
good customer service!!!!!! fast reply and manager Henrika Masiulytė also provided a lot of help to me, I appreciate it!!!!! thanks for the fast reply from Deniz
March 31, 2023
Omnisend has been a great tool for doing all of my email marketing campaigns and I love all of the reports. It's so easy to use that I just upgraded my plan. I did stumble with an issue, but Customer Service Rep Andrés provided great insight and helped me solve it! Grateful for the chat feature and how quickly he was able to help me with the problem.
March 31, 2023
Good app - helpful team. Thanks, Joy for helping me out on a Friday afternoon, to resolve an issue before the weekend!
March 31, 2023
Really good customer service with quick response and helpful too. I would recommend their tools to help with email.
March 31, 2023
Easy to use. Great and fast customer service. Pricing is also very optimal. Very good option if you'are looking an app for email marketing.
May 21, 2023
UPDATE: CONTINUES TO GLITCH. This has beautiful templates and is a more affordable option than alternatives, but unfortunately the glitches mean you end up paying for it. It frequently stalls out and although the team gets back with a response, it does mean that you are delayed sending out emails by hours or days which is precious time for a small business owner. Former review: I've been really disappointed. I switched because it seemed like a great option for my small business, but the bugs they've had this week meant that I couldn't announce my shop's grand opening, I couldn't send out my two year anniversary celebration email, and I'm waiting to send out emails to customers for our soft launch! The workaround they gave me hasn't worked either. When it worked, it was great, but it's crazy to have these issues several days in a row when we rely so heavily on email marketing.
Thank you for updating your review and sharing your continued experience with our app! We appreciate your feedback and understand the frustrations caused by the ongoing glitches. We apologize for any inconvenience you have faced and want to assure you that we are actively working to resolve these issues. Ensuring a reliable email marketing solution for your small business is paramount to us, so our development team is actively investigating the glitches to identify the root cause and improve the app usage for you. We value your satisfaction as a customer, and we are committed to addressing your specific concerns. Our support team is available to provide personalized assistance and help you overcome any issues you might have. Please feel free to reach out to our Customer Support team for prompt assistance. We're always happy to give you a hand!
March 30, 2023
Awesome response time and extremely courteous...keep up the great work. Managed to look into my query instantaneous.
March 30, 2023
Great response time and I always get a detailed step by step on how to fix what I am stuck on. Highly recommend!