Omnisend Email Marketing & SMS for Shopify

Omnisend Email Marketing & SMS

Drive sales with email marketing, newsletters, SMS, and popups
Rating
4.7
Feedback
3,185
Reviews
Chart
#577
Shopify

All reviews

5 / 5 Share
Oct. 19, 2023

Perfect Tool to use - everything in ONE App. The is customer service. Had few problem/questions and had the opportunity to get in contact with Didem --> absolute perfect Customer Support. Very responsive, quick and easy solution to solve all of my problems!

Store Using app Total reviews Average rating
Hatty Hays 4 months 3 5.0
5 / 5 Share
Oct. 18, 2023

I just migrated from another platform, and am very happy with Onmisend. It's generally very intuitive and easy to use, and I LOVE how easy it is to customize the emails! I've found their chat support to be extremely fast to respond and very helpful, especially as I've been navigating the transition and trying to get all my automations moved over as quickly as possible. Their support team is awesome- it's only been a few days and I've chatted with Maria, Sila, Deniz, Didam, and Stefan.

Store Using app Total reviews Average rating
Messy Play Kits 5 days 2 5.0
5 / 5 Share
Oct. 18, 2023

Really easy to set up automations, forms and everything else. We are about to launch so we will see the results soon but the support team is amazing all around. Big shout out to Maria, thanks for all the help!

Store Using app Total reviews Average rating
5 / 5 Share
Oct. 18, 2023

I just wanted to give Omnisend support a big Kuddos SIia, Kayque and Baarath. I needed to switch my account over and they helped me through the process. I was more confused they they were. Sila created a video for me to see that everything was setup correctly. I can not be more happier. Everyone is with the other guys Im glad i stuck with Omnisend this experience has made it all worth while. Thanks guys.

Store Using app Total reviews Average rating
BLEU by Blake Landon Shop About 5 hours 1 5.0
5 / 5 Share
Oct. 18, 2023

Matija gave me an amazing support!

Store Using app Total reviews Average rating
Global Urban Jewelry 2 months 1 5.0
5 / 5 Share
Oct. 18, 2023

Sanya was very patient in answering and helping me out. I'm happy with the overall service and it would be better if the price could be cheaper!

Store Using app Total reviews Average rating
Algolaser 22 days 4 5.0
5 / 5 Share
Oct. 17, 2023

Maria was great! She answered all my questions very quickly and without hesitation. Maria also sent me step by step instructions on how to find the information I needed as well as gave me additional information that will help me in the future!

Store Using app Total reviews Average rating
Her Next Level 3 months 2 5.0
5 / 5 Share
Oct. 17, 2023

Karine is amazing.

Store Using app Total reviews Average rating
heyheaven About 1 hour 2 5.0
4 / 5 Share
Oct. 17, 2023

Beran's assistance was very timely, and the problem I encountered was perfectly resolved.

Store Using app Total reviews Average rating
Elviros Over 1 year 3 4.7
1 / 5 Share
Oct. 16, 2023

Scammers. Their support agent are kidding with people.

Store Using app Total reviews Average rating
Pole 12 months 12 3.3
Developer Reply

Hello there, and thank you for taking the time to submit your feedback about Omnisend! We're sorry to hear about your negative experience with Omnisend. We deeply value your feedback and are devoted to addressing your issues and concerns. Regarding your request, unfortunately there was a bit of misunderstanding from one of our team members but once that was clarified, we were happy to provide you with the desired refund. Our customer's satisfaction is very important to us, and always pledge to resolve any issues encountered. If there is anything else we can do for you to enhance your experience or would need any further assistance, please feel free to reach out [email protected] and our team will be more than happy to assist. Have a wonderful day ahead!

5 / 5 Share
Oct. 16, 2023

Extremely happy with Omnisend's integration with Shopify and value proposition. Having tried all the other major ESPs, they all had problems. Omnisend is done right. Simple to install, amazing support (thanks Katie!) and incredible ROI. We're so happy with Omnisend!

Store Using app Total reviews Average rating
5 / 5 Share
Oct. 15, 2023

I was working on Sunday night, preparing my emails for the week, when I realized my social links were not working. I sent an email to Omnisend support, and Baarath was able to promptly assist and solve my problem. Thank you!

Store Using app Total reviews Average rating
Kantu 28 days 3 5.0
5 / 5 Share
Oct. 15, 2023

Love Omnisend! Soo much easier to use than Klaviyo from my experience and I really appreciate the easy access to customer service. Happy to keep working with them for my new business.

Store Using app Total reviews Average rating
Soul Spheres 4 months 3 5.0
5 / 5 Share
Oct. 15, 2023

Very good app & extremely good customer support! Customer service is outstanding and my special thx to Stefan!

Store Using app Total reviews Average rating
Emiza Jewellery 26 days 8 5.0
5 / 5 Share
Oct. 13, 2023

Absolutely incredible customer service, so detailed in their responses, I don't think I'm exaggerating when I say it's probably the best customer service I've ever had. So appreciated thank you, very easy to use the app and everything works great.

Store Using app Total reviews Average rating
Birch Glass About 4 hours 4 5.0
5 / 5 Share
Oct. 11, 2023

Omnisend replies promptly and consistently, and I've had excellent assistance from Sila. She is incredibly accommodating and helpful, making my experience smooth and enjoyable. Keep up the outstanding work.

Store Using app Total reviews Average rating
Luzerne Singapore Over 3 years 1 5.0
5 / 5 Share
Oct. 11, 2023

Kayque was patient helpful. I also appreciated that she followed up to ensure the problem was fixed which was an extra bonus. In addition, she offered bonus tips to ensure our SMS campaigns are a success.

Store Using app Total reviews Average rating
Sweet Flour Bake Shop Over 4 years 4 5.0
5 / 5 Share
Oct. 11, 2023

Lightning fast response times and super helpful customer service. I was helped by Didem and their knowledge and ability to explain in a simple and clear way to someone who knows very little about all of this will keep me a forever fan of Omnisend.

Store Using app Total reviews Average rating
Daily Magic About 1 month 2 5.0
5 / 5 Share
Oct. 10, 2023

Omnisned is a great app with many features that are available for free, which is a great option for small business. Customer support is easy to access and timely. Thank you Luiz for the support!

Store Using app Total reviews Average rating
Noboa Tropicals 14 days 5 4.8
5 / 5 Share
Oct. 10, 2023

So helpful! If you don't understand something or have an issue, there is always someone on hand to help you 24/7! Such a good app :)

Store Using app Total reviews Average rating
Mood Club 2 months 2 5.0
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