All reviews

Rating Breakdown

  • 5
    89% (2,567 ratings)
  • 4
    4% (129 ratings)
  • 3
    1% (18 ratings)
  • 2
    1% (28 ratings)
  • 1
    5% (133 ratings)

Reviews with Text

  • 94% (2,709)
Review RSS Feed Review RSS Feed

5 / 5 Share

Feb. 13, 2023

Have tried many different email marketing platforms and Omnisend is one of - if not the - best! Aside from gorgeous email templates and intuitive interface, they have great customer service. Kamilia was able to help us out with some specific requests - they care about their customers and it shows.

Using app

Over 1 year

Total reviews

6

Average rating

5.0

5 / 5 Share

Feb. 13, 2023

I highly recommend this product. It's user friendly and you pay for the volume you need. Had a few questions that Agustin from their support team handled with top quality!

Using app

5 months

Total reviews

9

Average rating

5.0

5 / 5 Share

Feb. 13, 2023

Really useful, Great apps our store growing significantly and fast after we using this app the support team also always be there when u need a help! So great!

Store

BFFECT

Using app

26 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 12, 2023

Omnisend is the best EDM tool I've ever used. No matter is convenient for setting up and it also supports lots of apps. We actually use it like our CRM. We was having issues integrating the trigger about the wishlist. The Andrés was detailed and patient. Nice work!

Using app

8 months

Total reviews

12

Average rating

5.0

5 / 5 Share

Feb. 9, 2023

Awesome app. The customer support is great. They respond very quickly and the issues we've had have always been resolved.

Using app

22 days

Total reviews

18

Average rating

4.8

5 / 5 Share

Feb. 8, 2023

The best Email Service Provider I use. This app is User Friendly, affordable and have 24/7 customer support. Everything I need right now is here and luckily they're keeping up with the latest trends and upgrading giving me the best experience working with them.

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 8, 2023

Omnisend's customers service is always superb. Appreciate their quick response and they're very helpful.

Using app

About 2 years

Total reviews

2

Average rating

5.0

4 / 5 Share

Feb. 7, 2023

Initial customer support was slow, and they passed me through a couple different people who didn't seem to know how to solve my problem, which was frustrating. Thankfully though, they put me in touch with Luiz, one of their tech support crew, who sat with me for an hour and helped me figure out the problem with my newsletter form. Give them a try!

Using app

3 months

Total reviews

1

Average rating

4.0

5 / 5 Share

Feb. 7, 2023

Excellent and easy-to-use mailing automation app on Shopify. Olesia from the support team was very helpful in guiding me through the setup

Using app

12 days

Total reviews

1

Average rating

5.0

4 / 5 Share

Feb. 6, 2023

The customer service and support staff are always on hand to help out and answer questions very quickly. Luiz was very helpful

Using app

About 3 years

Total reviews

1

Average rating

4.0

5 / 5 Share

Feb. 6, 2023

Application très simple d'utilisation pour réaliser des mailings ultra pro ! Et si vous rencontrez un problème technique, il y a un support dispo H24 qui est très réactif et efficace. J'ai eu Luiz qui m'a aidée à résoudre mon problème aujourd'hui.

Using app

About 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 5, 2023

Andres was amazing and replied so quickly as i was having a hard time navigating the site. Super helpful, and kind! Definitely recommend this app even more now with the great customer service I received!

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 5, 2023

Such a robust app, with seamless integrations and very very intuitive interface. The support staff is very quick and knowledgable, there is reason omnisend is becoming a buzz...Happy to be aboard...

Using app

10 days

Total reviews

11

Average rating

4.6

5 / 5 Share

Feb. 4, 2023

App is super intuitive and customer support is amazing. Well done on a great product and solid follow through.

Using app

17 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Feb. 2, 2023

Veery very good all i like this app and the support is greatt and very fast. I like everytingg. Thank you.

Using app

9 months

Total reviews

8

Average rating

5.0

5 / 5 Share

Feb. 2, 2023

I sent a message in the Help Chat and got a response from Luiz within a few minutes with the recommended solution, and offer to help with any other needs. Great customer service.

Using app

Over 4 years

Total reviews

7

Average rating

4.9

5 / 5 Share

Feb. 2, 2023

Sent an email looking for assistance and had a reply almost immediately. Kristina was incredibly helpful and resolved the issue straight away. I am one very happy customer.

Store

Snag

Using app

Almost 2 years

Total reviews

11

Average rating

5.0

5 / 5 Share

Feb. 2, 2023

I had an issue with my bill and Matija did a great job resolving it and answering my question right away with great customer service.

Using app

Almost 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 1, 2023

Experienced an issue with upgrading to a bigger plan yesterday and Salma was amazing! Immediately offered solutions to the problem and contacted me when the issue was corrected.

Using app

16 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 31, 2023

Have been a user of Omnisend for about a year now and it's simply the best email marketing app. What makes it even better is their efficient customer service team. I recently had a chat with Deniz ([email protected]) about an issue I was facing with videos and gifs and he came through as a saviour. He went to the extent of agreeing to have a look at a reference newsletter I had and then proceeded to make a loom video explaining every step of how to make it! Even friends don't help out that much. So thankful for all the help!

Using app

12 months

Total reviews

1

Average rating

5.0