Omnisend Email Marketing & SMS
Omnisend Email Marketing, Pop Ups & SMS for Shopify Stores
Rating
4.7
feedback
5,988
chart
#37
All reviews
Rating Breakdown
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Nov. 22, 2022
I am so elated with email platform. Tears came from my eyes with how great these people deal with such small business owners like me. The customer service is amazing. I had issues with my email header and Luiz at Omnisend was so patient with me. I was able to get things together for my campaign before Black Friday. I definitely recommend this app to everyone who needs less stress and more focus on running their business.
Nov. 22, 2022
Nikola was great today helping me with a small issue I had, all fixed really quickly! Oh and ignore the return times on Chat - I was helped within 5 mins this morning not the wait quoted at all :)
Nov. 21, 2022
You can't choose the exact amout of credit you want for SMS you have to take their packages (which in my case was much more then needed), now if you haven't use the credits left after 2 months they're STEALING your money and credit you're back to 0$ even tho you didn't uses the credit that you paid for!
Hello there! Thank you for your honest feedback, it is really appreciated. We are sorry for the troubles you faced. Please note that unused credits are valid for 2 months, this info could be found here -> https://support.omnisend.com/en/articles/1832295-sms-credits-subscription. As we can see you reached out to our support with this query and they were able to assist you.
Nov. 21, 2022
He usado esta app desde hace un par de meses, antes trabajaba con Klaviyo, sin embargo, no hay nada que envidiar. Es muy útil y fácil de manejar. Lo que más destaco, es el maravilloso servicio al cliente que tienen. Está solo en inglés pero nada que no puedas solucionar con el traductor, además es muy fácil crear flujos y campañas con la aplicación, que es para lo que más la utilizo. Mi tienda es www.ekiz.cl
Nov. 21, 2022
We have been using Omisend for a year now on two of our Shopify stores and I am very pleased. It does the job, is value for money, and the support is great (thank you Baraath for sorting out our recent problem quickly and efficiently).
Nov. 21, 2022
Kristina is the best! She helped me so much in setting up the sms bump. She was super kind and solved my problem quickly! thank you!
Nov. 20, 2022
Great app. Great service. Team responds around the clock and extremely helpful in addressing functionality questions, technical issues, etc.
Nov. 19, 2022
We use it and love it. Good design choices and more intuitive than other email services. And Nikola in customer service was very helpful.
Nov. 19, 2022
The most simple yet efficient email marketing app out there! The interface is easy to understand and integration is a breeze. Plus the support I got from Deniz at Omnisend was fast and really good!
Nov. 18, 2022
This app is undoubtedly top class and it delivers a lot of functionalities. But it is the support that makes the real difference when compared with many other apps. The team is always there ready to support you and even when is night. Kudos goes to Kristina who very quickly helped me to configure correctly my multi-language popup configuration. It really helps to know that there is somebody always there to support you.
Nov. 18, 2022
Great experience so far and customer support is fantastic! Luiz was incredibly helpful, fast, and responsive.
Nov. 18, 2022
Omnisend works flawlessly to manage my companies email marketing. I get amazing results. The software is very user friendly and powerful. Support is simply amazing, probably the best I've experienced. I switched from Mailchimp and Klaviyo to Omnisend and it's been a great decision. Price is lower and features are much more easier to use. Plus my emails never get flagged as spam like they did on the other platforms. Simply the BEST!
Nov. 17, 2022
I don't get surprised that often, however, on this occasion, with Omnisend, I was blown away. After experiencing the opposition products and services I was starting to believe what I wanted to achieve was impossible. So we took a leap of faith with Omnisend. So please we did. Not only is the product superior to the competitors the support staff of Baarath & Olesia are next level. Concise with advice and really quick to respond. Congratulations!
Nov. 17, 2022
Very easy to use and the customer support team are great and on hand very quickly, I spoke to someone called Luiz who was a huge help and very eager to solve my issue, 10/10!
Nov. 17, 2022
Omnisend is just an excellent marketing app; if you are stuck and need help fixing problems, the Omnisend support team is always available. Whenever I got stuck, I chatted online and got the solution every time. I highly recommend it because it's so easy to use and, most importantly, its team is impressive, as I know Deniz, Nikola, Olesia and Yuliia. I really appreciate your work. You all guys are doing a fantastic job...
Nov. 17, 2022
I moved over from Mailchimp and much prefer this app. It's easy to use, and the support is great if you get stuck. I use the online chat for support and they answer almost immediately.
Nov. 17, 2022
The works amazingly well and has provided our business with countless profitable email Campaigns. Additionally the customer support is first class...I worked with one of their agents named Deniz today...and he was really patient and professional...and completely assisted me in setting up a email automation that I was stuck with. Great App, Great Service, highly recommend!
Nov. 17, 2022
I have just installed the App and it seems to be working well. I hope it will greatly improve conversions on my store. It is very easy to work with even without guidance
Nov. 16, 2022
Salma was a great help. She helped me understand how I'm being billed and was able to confirm things I was questioning. She was very professional and helpful.
Nov. 16, 2022
Very good app and helpful customer service from Olesia when I needed some help with disabling another synced account.