Omnisend Email Marketing & SMS

Jan. 18, 2023

Support is always 100% from these guys which is critical. Really well rounded platform with plenty of features. Great data feedback. Solid all around.

Jan. 18, 2023

My experience with Omnisend has been amazing and Im really loving my choice to go with this email service for my website. Customer service has been amazing and Luiz was a big help when I was trying to figure out setting up my SPF and DKIM settings.

Jan. 18, 2023

I've been using Omnisend since 2019 for my Shopify stores and have been pleased with their service. There have been a few hiccups along the way through the 4 years, but overall I am happy! I've tried several other email marketing services but always came back to Omnisend. Eventually moving all my stores over! Their team has been very attentive, caring and constantly improving their product. I find their pricing to be fair for all that they offer. Whenever I need help or have any questions, I'm able to reach them through their chat box. They always respond to me within minutes to a few hours, and my queries are addressed quickly. I think they've become even faster the past year or so. Especially with a query I had this past week. Yuliia helped me to resolve it in less than 24 hours. I look forward to seeing how Omnisend continues to grow and improve. I hope they give their major competitor which starts with a K, a run for their money. :)

Jan. 17, 2023

Customer support was very helpful and went out of their way to present everything to us in a neat and concise manner. Thanks Sanya.

Jan. 17, 2023

the customer service is helpful and they replies so quick. will recommend others to use this app. .

Jan. 16, 2023

Great app, the team develops it all the time! Customer support is quick and the people are very understanding! Recently I had a request which was processed by Matija, Nikola, and Diego in an accurate way, providing a lot of useful information and explaining different options very well. The communication was very smooth.

Jan. 15, 2023

Thank you Kamilia for your help! Thank you for the help full links! Thank you for solving the problem!

Jan. 13, 2023

I am very bad at tech anything but the Omnisend support team really helped us out. Luiz was able to answer all my questions and got my issues sorted out in less than 20 min. Very happy with the detailed answers he provided including screen shots since I did not know what the hey I was doing!

Jan. 13, 2023

Excellent app and support. Easy to use and good analytics. Have had several queries over time and all dealt with timely and effectively

Jan. 12, 2023

we've been using omni-send for a while. great customer service. Luiz got us back on track right away when we ran into credit limits.

Jan. 12, 2023

Matija from Omnisend helped us to reduce our monthly payment and keep the light running. Thank you for that.

Oct. 25, 2024

The app works perfectly and offers many options for workflows, automations and segmentation of data. The support (thanks Maria, Karen, Agustin and Andrés) helps quickly and competently with problems.

Jan. 12, 2023

Great app and really appreciate all the help from Kristina to get it working correctly for me. Best, Luke

Oct. 12, 2023

It's very intuitive and customer support is just amazing - very quick and helpful to respond. Andrés was very helpful. I'd highly recommend using Omnisend for email campaigns, automation, pop up forms and building your email list.

Jan. 9, 2023

Platform is straightforward and easy-to-use. On the occasions that I had some questions with automation emails, pop ups, customer capture campaigns or forms, the customer support team was very quick to respond with helpful articles and answers that made it easy and quick to move forward. Overall, I recommend to all users who are looking to create automation workflows and have the ability to chat with someone when needed. Thank you Luiz, Sanya and Diego for being readily available to guide me through this new learning experience!

Jan. 8, 2023

Overall, we are very happy with this product! Very straightforward, easy to use and provides some really great insights - our investment so far in this has been totally worth it and are very happy with the support as well! A must have app for your E-commerce store :)

Jan. 7, 2023

Really great customer service! I'm new to having an online store, but not new to email marketing, and Kamilia helped me with the gaps in my knowledge to help me do big things with email! Definitely recommend Omnisend for more creative and personalised email marketing!

Jan. 7, 2023

I had the pleasure of working with Deniz and he was a great help. He answered all my questions and was very prompt. I wanted to know how to use the email campaign better, make sure my emails were being sent and more. He was patient and delivered great customer service. The best thing is, he didn't end the chat until he knew I had no further questions. Thanks for all your help!

Jan. 7, 2023

Omnisend provide a great and intuitive email marketing system that allows for a large range of customisability. They don't have some features that would be nice to have but I trust the team to implement them. They are always on board to take on feedback and, most importantly, they have fast response times when communicating with you regarding issues! Shoutout to Deniz on the team especially who has been great!

Jan. 7, 2023

1- They charged for SMS and their SMS doesn't even work in the UAE. I requested a refund and they never replied back. and again I got charged for 2nd month. 2- the welcome discount generated for use of signup is a complete disaster! if you have sales on your store the new user will get additional discounts and you will end up losing so much money as there's no way to control the code they generate.