All reviews

Rating Breakdown

  • 5
    89% (5,345 ratings)
  • 4
    5% (297 ratings)
  • 3
    1% (45 ratings)
  • 2
    1% (45 ratings)
  • 1
    3% (208 ratings)
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5 / 5 Share

Oct. 27, 2022

Kristina from the Omnisend team was incredibly helpful with getting some automation flows fixed on my new store. Really glad to be using this platform!

Store

STRATUS

Using app

28 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 27, 2022

Been using this app for a while, it's very complete and works great. Everyone from the support staff is very helpful and friendly. 100% recommend.

Using app

Over 2 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Oct. 27, 2022

Olesia was very helpful, responded to e-mails promptly and answered my questions clearly. Thank you.

Using app

About 2 years

Total reviews

8

Average rating

4.4

5 / 5 Share

Oct. 27, 2022

Amazing and very prompt customer service. Olesia was able to assist immediately and resolve my issue

Using app

11 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Oct. 26, 2022

The customer support is not only thorough and comprehensive but very prompt and courteous. You can ask them anything under the sun from workflows to forms to campaigns and they'll have your back all the way through. Kristina especially has been a tremendous help! Thank you omnisend.

Using app

6 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Oct. 26, 2022

I recently started using Omnisend and find it outstanding. At first, I thought it was just an email service but my use continues to expand. I have now set up automated campaigns, abandoned cart campaigns, pop-ups and forms. I have reached out for support on two occasions and have gotten in touch with real human beings who helped solve my problem. Most recently, Salma helped me navigate a new service I was trying to set up and was friendly and easy to work with. I'm really impressed and recommend them without hesitation.

Using app

Over 1 year

Total reviews

4

Average rating

4.8

5 / 5 Share

Oct. 26, 2022

Great service from Luiz today. He was really helpful and knowledgable and gave me answers to my various questions. Thank you

Using app

Over 3 years

Total reviews

1

Average rating

5.0

4 / 5 Share

Oct. 26, 2022

The app is so far suits my business needs and the have great support team. Thanks to Deniz for his support to make the form and welcome automation work on my website.

Using app

21 days

Total reviews

1

Average rating

4.0

5 / 5 Share

Oct. 25, 2022

Thank you Sanya. You went the extra mile and helping me understand the form I was trying to use. Excellent customer service. Fast and accurate.

Using app

Over 2 years

Total reviews

4

Average rating

4.5

5 / 5 Share

Jan. 31, 2023

Baarath at Omnisend was extremely helpful and answered my questions very quickly. Love this program. It interacts with my Shopify store seamlessly, and tech support is always available. Update today. Omnisend is always online to help with any enquiry. Highly recommend.

Using app

Almost 4 years

Total reviews

8

Average rating

5.0

5 / 5 Share

Oct. 25, 2022

Stefan is the most amazing tech support. Ever. He is so smart and so fast with help and I was able to get up and going right away. Thank you!

Using app

7 days

Total reviews

18

Average rating

5.0

5 / 5 Share

Oct. 25, 2022

Great support from Nikola today. He really helped me to sort an issue and provided a solution. Many thanks!

Using app

9 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 25, 2022

Top support! super quick and efficient. Olesia has been of tremendous help in solving a critical issue we were having with email verification.

Using app

4 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 25, 2022

Olesia is a rockstar, thanks for all your support in getting me up and running with using Omnisend for my store!

Using app

9 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Oct. 24, 2022

Sanya is wonderful and informative. Omnisend has a fantastic support team. Omnisend made setting up campaigns seamlessly.

Using app

About 1 month

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 24, 2022

I had a technical issue and Stefan, staff from Omnisend support helped me through it. I am using Omnisend for few years now. Getting better and better!

Using app

11 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 24, 2022

Love this platform, very easy to use and the support is very fast and thorough. Sanya answered every question l had straight away, along with screenshots and video screenrecordings, making the learning curve very seamless.

Using app

11 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 23, 2022

Stefan was so amazing! He went the extra mile to make sure I understood what needed to be done to solve my problem. When I hit a road block, he figured it out and got it done. Thank you!

Using app

21 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Oct. 23, 2022

Deniz is the best! Helped me with automations and was so efficient and quick! Omnisend is super easy to use, highly recommend.

Using app

Over 1 year

Total reviews

4

Average rating

4.8

5 / 5 Share

Oct. 23, 2022

This App is great! Especially automation services. It really changed my work and make it easier. Customer service is very efficient. They answer quickly in a very clear way. Thank you to Sanya and Stefan for their efficient support.

Using app

1 day

Total reviews

3

Average rating

4.7