All reviews

Rating Breakdown

  • 5
    89% (5,345 ratings)
  • 4
    5% (297 ratings)
  • 3
    1% (45 ratings)
  • 2
    1% (45 ratings)
  • 1
    3% (208 ratings)
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5 / 5 Share

Oct. 16, 2022

I got Sanya's help to make my use of omnisend smoother. This plugin is very powerful, you can use many of its functions well.

Using app

5 days

Total reviews

4

Average rating

5.0

5 / 5 Share

Oct. 16, 2022

Great Support thank you very much! I needed support for the installation process and some other stuff and the support team was super kind and answered very quick

Using app

About 2 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 15, 2022

Excellent and fast customer service from Diego! Walked me through setting up a workflow by sharing a personalized video. Stellar!

Using app

About 1 month

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 14, 2022

Had an issue with connecting my Shopify store with Omnisend, "Your store cannot be reached via API, therefore contact import failed.". Contacted Omnisend's tech support team and they were quick to respond and help me resolve the issue. Baarath, Nikola, and Luiz did their best to help, and they got the problem solved. Overall happy with Omnisend's support team. Thanks

Using app

11 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 14, 2022

Nikola was a great help with our payment troubles. He was quick and was so kind. Love this app and will continue to use it!

Using app

Over 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 14, 2022

Great app and great support (especially @Yulia). Would like to see more designs and graphics content though.

Using app

About 2 years

Total reviews

14

Average rating

4.6

5 / 5 Share

Oct. 13, 2022

Great support from Olesia to resolve a long-standing issue I've had with automated emails. Thanks for your help

Using app

4 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Oct. 12, 2022

Amazing app with awesome support. Highly recommend this as your main newsletter marketing as well as your user/lead database.

Using app

About 2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 12, 2022

After searching so many options, I finally found this app and it worked great for me. It really serves the purpose. Interface is user friendly. Besides this, their support system is also good. The team response quickly. Specially thank you so much Olesia for helping me out through the entire time I set up the app. I really appreciate the way you provide me tutorial videos to understand things easily.

Using app

About 1 hour

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 11, 2022

The app looks pretty good, you can do a variety of things with it. The customer support is very helpful as well!

Store

Petorra

Using app

11 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Oct. 11, 2022

Good app for email marketing, no complaints about the features and functionality. Deniz from support was a great help answering all the questions we had.

Using app

About 3 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Oct. 10, 2022

Sanya is really fervour and helpful. She is always there to help and so patient to answer every single one of my question.

Using app

27 days

Total reviews

2

Average rating

5.0

4 / 5 Share

Oct. 9, 2022

Deniz at Omnisend was very helpful in explaining how to correct some discount errors in one of my automations.

Using app

8 months

Total reviews

1

Average rating

4.0

5 / 5 Share

Oct. 7, 2022

I have always received great customer service from this app. Nickola was super helpful with my last question and provided timely responses.

Using app

9 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 7, 2022

Love the app for the automations and analytics, also they are very quick to response when you need help. So 5 stars definitely.

Using app

Over 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

Oct. 7, 2022

Great app, we use it every day for our newsletter, and Olesia from their support team was a great help.

Using app

Almost 7 years

Total reviews

6

Average rating

4.5

5 / 5 Share

Oct. 6, 2022

A lady from support with the name Sanya... offered a fast and great help teach me about some features in omnisend

Using app

25 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 6, 2022

Sent a mass email to our customers and a lot of them bounced which caused our account to get put on pause. The team at Omnisend were really helpful and patient and guided us on how to get it back active. Thanks to Sanya, Olesia, and Baarath for their amazing work! 10/10 would recommend

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 5, 2022

So far we are liking the app. It is taking other duties and putting them into one easy place to work with and get analytics as well. It's so helpful in saving us time and effort with campaigns and keeping our customers engaged with our store. We are just still in the learning stages of all its wonderful uses. Looking forward to learning more. We would recommend this app.

Using app

9 months

Total reviews

3

Average rating

5.0

Developer Reply

Hello there! Thank you so much for your feedback! We're thrilled to hear you're having a blast with our app. Learning the product thoroughly is one of the most important tasks to perform in order to get the most out of it. Please visit Omnisend Academy at academy.omnisend.com for all the information you need to get up and running as soon as possible! Have a wonderful day!

5 / 5 Share

Oct. 5, 2022

Super useful app with great customer support. I was running into a problem adding our custom domain email and Bassma, Baarath and Stefan from support were all really nice and helpful and were able to get everything sorted out. Creates beautiful emails and makes something with the potential to be extremely complicated very intuitive as well as effective.

Using app

Over 3 years

Total reviews

6

Average rating

4.5