All reviews

Rating Breakdown

  • 5
    89% (2,616 ratings)
  • 4
    4% (124 ratings)
  • 3
    1% (17 ratings)
  • 2
    1% (25 ratings)
  • 1
    5% (143 ratings)

Reviews with Text

  • 93% (2,732)
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5 / 5 Share

Feb. 6, 2023

Application très simple d'utilisation pour réaliser des mailings ultra pro ! Et si vous rencontrez un problème technique, il y a un support dispo H24 qui est très réactif et efficace. J'ai eu Luiz qui m'a aidée à résoudre mon problème aujourd'hui.

Using app

About 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 5, 2023

Andres was amazing and replied so quickly as i was having a hard time navigating the site. Super helpful, and kind! Definitely recommend this app even more now with the great customer service I received!

Using app

3 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 5, 2023

Such a robust app, with seamless integrations and very very intuitive interface. The support staff is very quick and knowledgable, there is reason omnisend is becoming a buzz...Happy to be aboard...

Using app

10 days

Total reviews

11

Average rating

4.6

5 / 5 Share

Feb. 4, 2023

App is super intuitive and customer support is amazing. Well done on a great product and solid follow through.

Using app

17 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Feb. 2, 2023

Veery very good all i like this app and the support is greatt and very fast. I like everytingg. Thank you.

Using app

9 months

Total reviews

8

Average rating

5.0

5 / 5 Share

Feb. 2, 2023

I sent a message in the Help Chat and got a response from Luiz within a few minutes with the recommended solution, and offer to help with any other needs. Great customer service.

Using app

Over 4 years

Total reviews

7

Average rating

4.9

5 / 5 Share

Feb. 2, 2023

Sent an email looking for assistance and had a reply almost immediately. Kristina was incredibly helpful and resolved the issue straight away. I am one very happy customer.

Store

Snag

Using app

Almost 2 years

Total reviews

11

Average rating

5.0

5 / 5 Share

Feb. 2, 2023

I had an issue with my bill and Matija did a great job resolving it and answering my question right away with great customer service.

Using app

Almost 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 1, 2023

Experienced an issue with upgrading to a bigger plan yesterday and Salma was amazing! Immediately offered solutions to the problem and contacted me when the issue was corrected.

Using app

16 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 31, 2023

Have been a user of Omnisend for about a year now and it's simply the best email marketing app. What makes it even better is their efficient customer service team. I recently had a chat with Deniz ([email protected]) about an issue I was facing with videos and gifs and he came through as a saviour. He went to the extent of agreeing to have a look at a reference newsletter I had and then proceeded to make a loom video explaining every step of how to make it! Even friends don't help out that much. So thankful for all the help!

Using app

12 months

Total reviews

1

Average rating

5.0

4 / 5 Share

Jan. 31, 2023

We encountered an issue with our account and received prompt and thorough help from Agustin & Salma. Thanks to their help, we were able to send out our email on time, and not miss a beat! Thank you!

Using app

About 4 years

Total reviews

1

Average rating

4.0

5 / 5 Share

Jan. 31, 2023

Stop looking for other tools. You will not find a better one with better designs, editor, sequences, pricing, and options. The best email marketing tool for Shopify! Viktor, founder & CEO of moonlight

Using app

3 months

Total reviews

13

Average rating

4.7

5 / 5 Share

March 6, 2023

Needed some assistance with segments and clearing out old emails and Andres was excellent. Helped me out and was really knowledgable. Spoke with Karine today to help me with a Sunset Policy and she was brilliant. Checked my settings for me and was super helpful.

Using app

About 1 year

Total reviews

10

Average rating

4.9

5 / 5 Share

Jan. 27, 2023

I had an issue with a pop-up and I got a response by the customer service a few minutes later. I was helped by Matija and we sorted it out very quickly. Thank you

Using app

Over 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 26, 2023

I am so pleased with the email design layouts, and most importantly - the customer service. The app has helped me generate sales using their automated emails. It's really amazing and worth the try for any business.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 26, 2023

I love omnisend. Very user friendly and if you don't know something their customer service is amazing. Very prompt to reply via their online chat. Would definitely recommend.

Using app

9 months

Total reviews

7

Average rating

5.0

5 / 5 Share

Jan. 26, 2023

WOW!! I just left my old email platform to come to Omnisend and I'm honestly genuinely blown. I hated writing emails with my former app, this one made my creativity come back 10 fold and the customer service is amazing. I was helped my Matija and Luiz today that treated me as royalty. TAKE MY MONEY! :-) Very satisfied with everything, don't hesitate this is your platform they are amazing!!

Using app

6 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 25, 2023

I use it all the time! I use it for email marketing and it is very useful to be able to send regular emails or send emails automatically. There is a form for collecting emails.

Using app

4 months

Total reviews

3

Average rating

4.7

5 / 5 Share

Jan. 25, 2023

Not only is it extremely easy to use there is always someone there to guide you I don't use it enough but when I do I get results.

Using app

About 4 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 23, 2023

The support team has been very helpful. We recently had a couple issues with an email and Luiz stayed with me on the chat, followed up and made sure I was happy with the resolution. They were able to resolve the problem and got back in touch in a timely manner. I appreciate Luiz and his persistence on finding answers. Thanks for the great support - Sally Cool Corks

Using app

Over 3 years

Total reviews

3

Average rating

5.0