Omnisend Email Marketing & SMS
Drive sales with email marketing, newsletters, SMS, and popups
Rating
4.7
feedback
2,925
chart
#117
All reviews
Review RSS Feed
Nov. 1, 2023
Tolle App mit sehr eleganten und "cleanen" Newslettern. Mehr Vorlagen würden wir uns wünschen, damit wir die Gestaltung nicht immer zur Gänze selbst machen müssten. Recht rascher Support, das klappt wunderbar. Nachtrag: Diese App wurde von uns deinstalliert. Danach wurden wir mit Mails bombardiert, Antwort auf unsere Fragen kamen jedoch nie. Erst als wir uns dann hier gemeldet haben, hat sich endlich jemand bequemt. Man hat nie Mails von uns erhalten, obwohl wir alles nachweisen können. Wir hatten auch wochenlang Probleme mit der Aktualisierung unsere Kundendaten. Fazit: Eigentlich eine durchaus gute App. Aber der Support ist das Wichtigste. Wenn der nicht reibungslos klappt, dann wird es enttäuschend. Wir haben keine Zeit, wochenlang hin- und herzuschreiben oder auf Antworten zu warten. Schade. Wir glauben, dass manchmal hier Leute beim Support arbeiten, die keine Ahnung haben oder vielleicht nicht wollen.
Hello there, and thank you for taking the time to leave a review! We are always working on creating new templates for our customers to enjoy and use, please keep in mind if you have a template that you really like, you may always save this and tweak to your liking for future emails. As for the emails received regarding account deletion, such are expected as once the app is uninstalled, we remind customers that their account can be deleted after if this is not installed back or after 6 months of inactivity. Our team has assured that you no longer receive such communication, as we understand how frustrating this can be. We greatly appreciate your understanding on the matter. If you should need any kind of assistance, please feel free to reach out to [email protected], and our team will be more than happy to assist. We wish you and your store nothing but the best. Have a wonderful day!
Jan. 20, 2023
The business I work for currently uses Omnisend and these folks are AMAZING! Can't express how thankful for the resources and the quality support we continue to receive. I recently had the pleasure of being assisted by SALMA, who was able to quickly and efficiently troubleshoot some minor issues I was coming across when creating automated emails & forms. My questions were kind of not the greatest because I honestly didn't know how to explain my problems at first BUT she was very kind and patient. I look forward to working with these folks if they are in any way providing me with the service Salma had! :)
Jan. 20, 2023
I love using Omnisend as it makes it easy to manage my subscriber and get a good email marketing flow. Their recent updates have really elevate the value of this company, it's now even more user friendly and makes designing and sending emails a breeze. If you need help, there is always someone available to message you back, and I have to say that Baarath with Omnisend is a phenominal representative. He helped me check my automations and really explained how a particular set I had worked, what was needed and what steps were unnecessary. That is exactly the kind of help I look for if I ever contact customer service. Clear and detailed answers to the questions I ask. Thank you Baarath, you are an asset to you team and company. Omnisend, hire more people like him please.
Jan. 20, 2023
Super easy to use & so effective in boosting sales! I encountered a limitation today & Salma was quick to assist. Very happy with the product, and customer service!
Jan. 19, 2023
Great tool and great customer service. Solves a lot of email marketing issues. I recommend 150%. Better than Klaviyo and MailChimp
Jan. 19, 2023
Encountered an issue that required immediate attention, Olesia was very quick to resolve this issue and provided friendly and informative support throughout.
Jan. 19, 2023
Great customer support from Matija!!! Quick replies and very helpful. This app is simple to use and very useful
Jan. 19, 2023
The customer service center is quick and efficient when responding to all questions and concerns and my customer service rep Olesia was so helpful. I would highly recommend.
Jan. 18, 2023
Great customer support from Salma at Omnisend in setting up my SPF and DKIM records. So far the set up process has been really seamless and simple, after changing over from Mailerlite due not being able to set the SPF + DKIM up.
Jan. 18, 2023
We made the change to Omnisend from Klaviyo when Klaviyo jacked up their pricing last year. Omnisend's feature set is not quite as robust but they do keep updating it and the chat support is much better and quicker than Klaviyo at half the price. Today, Salma and Adres helped me but every rep has been great. We're happy with the switch.
Jan. 18, 2023
Support is always 100% from these guys which is critical. Really well rounded platform with plenty of features. Great data feedback. Solid all around.
Jan. 18, 2023
My experience with Omnisend has been amazing and Im really loving my choice to go with this email service for my website. Customer service has been amazing and Luiz was a big help when I was trying to figure out setting up my SPF and DKIM settings.
Jan. 18, 2023
I've been using Omnisend since 2019 for my Shopify stores and have been pleased with their service. There have been a few hiccups along the way through the 4 years, but overall I am happy! I've tried several other email marketing services but always came back to Omnisend. Eventually moving all my stores over! Their team has been very attentive, caring and constantly improving their product. I find their pricing to be fair for all that they offer. Whenever I need help or have any questions, I'm able to reach them through their chat box. They always respond to me within minutes to a few hours, and my queries are addressed quickly. I think they've become even faster the past year or so. Especially with a query I had this past week. Yuliia helped me to resolve it in less than 24 hours. I look forward to seeing how Omnisend continues to grow and improve. I hope they give their major competitor which starts with a K, a run for their money. :)
Jan. 17, 2023
Customer support was very helpful and went out of their way to present everything to us in a neat and concise manner. Thanks Sanya.
Jan. 17, 2023
the customer service is helpful and they replies so quick. will recommend others to use this app. .
Jan. 16, 2023
Great app, the team develops it all the time! Customer support is quick and the people are very understanding! Recently I had a request which was processed by Matija, Nikola, and Diego in an accurate way, providing a lot of useful information and explaining different options very well. The communication was very smooth.
Jan. 15, 2023
Thank you Kamilia for your help! Thank you for the help full links! Thank you for solving the problem!
Jan. 13, 2023
I am very bad at tech anything but the Omnisend support team really helped us out. Luiz was able to answer all my questions and got my issues sorted out in less than 20 min. Very happy with the detailed answers he provided including screen shots since I did not know what the hey I was doing!
Jan. 13, 2023
Excellent app and support. Easy to use and good analytics. Have had several queries over time and all dealt with timely and effectively
Jan. 12, 2023
we've been using omni-send for a while. great customer service. Luiz got us back on track right away when we ran into credit limits.