Omnisend Email Marketing & SMS
Omnisend Email Marketing, Pop Ups & SMS for Shopify Stores
Rating
4.7
feedback
5,985
chart
#44
All reviews
Rating Breakdown
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Oct. 5, 2022
Just started using Omnisend and so impressed so far. The interface is really intuitive, the templates are beautiful and the functionality has enough flexibility for me to achieve what I would like to without too much hassle. On top of that the support is amazing. Kristina has just helped me with an issue in under 2 minutes. Highly recommend
Oct. 4, 2022
Great Marketing Automation solution. Good design options and customization setting. Easy to segments and create landing pages. Integrates well with Shopify. Everything without writing a single line of code. Sanya from the support team has been very helpful. Excellent service.
Oct. 4, 2022
This is a great app - during setup, I needed some help and the customer service was amazing! Thanks to Deniz and Nikola.
Oct. 4, 2022
The online app world is crowded and it is challenging to find a solution that fits all your needs - however, the Point of Difference I ALWAYS look for is the support that is offered and Omnisend have been outstanding in that regard. To Kristina and all the other support crew - hats off and thank you!
Ahoy there! Thanks for sharing the feedback! Our Support Team's first objective is to provide the finest possible assistance to all of our clients at every step of the journey, and we're delighted to hear you enjoyed the experience! Please contact us as soon as you have a question - our Customer Support team will be happy to assist you! Stay awesome and have an amazing day!
Oct. 3, 2022
Ran into a hiccup setting up a workflow for custom discount codes (in which subscribers weren't receiving an email with a promo code after signing up). Reached out to support and enter the incredible Luiz who got us sorted out immediately! (Thank you, Luiz!) I must also add that customer support for this app, in general, is stellar — they're quick to respond thoughtfully and oh-so-friendly while providing relevant help. See ya MailChimp, there's a new kid in town.
Oct. 3, 2022
I used the free trial to try newsletter blasts as an email marketing strategy. Unfortunately, I think my subscriber base of 1,000 is too small to get an ROI from it. So I downgraded to the free plan because it has been pretty helpful in getting new subscribers. I may try the paid plan again in future when I have about 5,000 subscribers. No harm for you to just get the free plan first and help you build up your subscriber base.
Sept. 29, 2022
This app has been helpful in getting my marketing started. The team behind the app is very attentive and always quick to respond. Haven't had an issue yet that they haven't solved.
Oct. 1, 2022
I think most of these reviews are fake... what is the point in accumulating subscribers if you can't reach out to them in a timely fashion. The last time we sent out a campaign it was a year ago.. even then we got "Paused". We needed that email to go out at a particular time of day, and now that is not going to happen. Their customer service is worse, "we will get back to you in a few hours", this is early morning business hours. I advice find some other solution. After the email was finally sent out I got a "Warning" letter stating that too many got flagged as spam and our campaigns might get paused... according to their own report 12 out of 11273 reported spam, that is 1 in 833 recipients !!
Hello there and thanks for rating our app! We're sorry you've found yourself in this circumstance. Please note, however, that a long pause in sending to your list is one of the triggers for a campaign verification. The reason for this is that over extended time periods, such as a year, a contact list may accumulate a substantial number of invalid emails, as your clients' inboxes may get filled or inactive. The condition stated may result in a rise in campaign bounce rates. These bounces dramatically harm your sender reputation, resulting in varied degrees of deliverability issues. For the purpose of protecting your sender reputation, the campaign verification enables us to examine a subset of your mailing list to establish how many bad emails are present in it. To avoid triggering the campaign verification, we recommend sending a campaign at least once every two to three weeks. Also, our support team takes pride in their response time; according to the log of your last chat with us, our support agent responded to you 6 minutes after you filed your query. We will use your feedback to enhance both the product and the customer support team. Have a wonderful day!
Sept. 29, 2022
By far the best email marketing company I have ever used, and I have used a lot. Support is insanely good, fast, friendly. Cost is very fair. Toolset is amazing.
Sept. 29, 2022
We had a technical issue, Deniz helped super fast an found a solution. Can totally recommend this app and the support!
Sept. 29, 2022
I‘ve been using them for years now, and I can recommend them. Their customer support is top notch. Thanks Deniz for the help today.
Sept. 28, 2022
Baarath from Omnisend Support Team efficiently and swiftly answered my questions. grateful for the help
Sept. 28, 2022
Excellent customer service, great price and easy to set up and manage. I am very happy with the app!
Sept. 28, 2022
Very useful application! The new e-mail builder is great. Support is always willing to help. Nikola thank you for your patience!
Sept. 27, 2022
We're loving Omnisend so far. I have tried a few other email marketing platforms like Klaviyo which was quite complicated and more advanced than what was needed for my small business. Omnisend on the other hand has been very easy to set up and use. Within a few days, I was able to set up forms and several automated flows. Support has also been very helpful in setting up more complicated tasks to trigger flows for Shopify POS customers via automatic tags. Another bonus is that I can use one account on Omnisend for my two Shopify stores and easily switch between the two. Happy customer so far!
Hiya! Thanks a ton for providing such extensive feedback! We're delighted to see you're enjoying the app; your review inspires us to enhance the user experience further and make the app more useful for you. Our Support Team will help you with any question you have to get the setup that fits your needs exactly! Stay awesome and have a good one!
Sept. 27, 2022
Luiz was super helpful. He was able to transfer my SMS credits over to my balance in just a couple of emails. The service still has to improve before it's completely user friendly but it does 95% of what you'd want.
Sept. 27, 2022
Omnisend is a great app for keeping in contact with your customers, and is easy to use. If you have any questions, they are quick to respond and follow up to make sure you are satisfied with their response and/or need addition help. I just recently worked with Baarath on a question I had, and he was great and very helpful! :)
Sept. 27, 2022
Omnisend is super straightforward and intuitive (and I am not techy at all). I was eager to get a welcome pop up on my website to grow my email list. I was able to get it working with my brand colors within 15 mins. I was also having trouble getting my email domain to translate for emails sent through Omnisend. Baarath from the Omnisend Support Team walked me through it through the chat function and had it fixed within 10 mins! HIGHLY recommend this app for your email marketing needs!
Sept. 27, 2022
Unfortunately, after you disabled the function of viewing anonymous store visitors, your application becomes completely useless for me. Alas. There was a very convenient function. Unfortunately, you will have to delete it in order not to load the store with an unnecessary application ... Also, when creating a mailing list, there is no possibility to make adjustments to the list of addresses, settings (even there is a letter supposed to be late, delayed sending). After today's negative change in functionality - not the right application! I don't advise anyone! Good luck
Hey there! Many thanks for your review! We hear you and rest assured: the decision to sunset the anonymous user data is just an intermediary step to introduce a more meaningful way to track your store visits and provide suggestions on how you can use Omnisend to your advantage. Stay tuned for more updates in this field! Please note that there is a possibility to choose the segments when sending out a campaign; there also are options for scheduling your emails: you can do it based on your time zone or the time zone of your customer. You can find these settings once you finish designing your email. If you have any questions or need any assistance, do not hesitate to contact our Support Team, we are available 24/7 and can be reached via In-app chat or email at [email protected]. Have a great day!
Sept. 26, 2022
The tech support is great with Omnisend. Bassma assisted me and resolved my DNS question on a Saturday!!! I'm very impressed.