Omnisend Email Marketing & SMS

Happy with Omnisend and with the support that attended all my queries very quickly, I congratulate Salma for her excellent and quick attention ;)

Omnisend is great. Cheaper than other Email Marketing platforms and really like the interface in comparison to Klayvio etc. Shoutout to our account manager Monika who is always on hand to answer any questions and help out where needed :)

support team was really quick in solving the problem.their response was in less than 5 mins. Thank you yuliia!!

The team from support helps you in an easy way to solve all your doubts, Baarath was very clear and patient with all my questions and gave me the solution of an issue that was bothering me. Thank you.

We have been using omnisend for over a year now. It's great! We wouldn't use another supplier. I highly recommend

Was having some technical issues and Luiz helped me and they were awesome!! Thank yoooooooooou Luiz!

Nikola helped me through every difficulty I had with updating my settings across platforms! Absolute legened. 10/10 support

I usually have problems with email campaigns, and I always get prompt assistance from most of them. They are all very professional and patient. I want to give a special mention to Andrés because he has been so helpful.

The support team is always one of the best SAAS customer support teams I have dealt with! They respond quickly and will work with you; supplying screen recordings/screen shots to aid in discussion. Additionally, they are always working their best to create a solution to your need. I was adding a 3rd website to their platform and ran into some challenges with their pricing due to the way the third website was set up/grew overtime. Kamilia added my account to a new BETA pricing model that better aligned with our business needs, permitting us to cost effectively migrate to Omnisend for this storefront. If you have not tried Omnisend I would suggest you give it a try! Their pricing is really good especially if you're looking to grow/target SMS. Additionally, you can see a lot of foundational work being done on the platform that is going to upgrade it from its already solid state to a future knockout!!!

Great customer service! Got almost immediate help by Luiz via the chat, and he was able to quickly and easily answer my questions.

Love this app - super user friendly, tons of capability and easy to integrate segments into advertising. You can make it as simple or complex as you want. Customer support is always very thorough and helpful as well!

Updating my review as Ariana helped me all the way and answered my all the question that I asked. thanks

I had a verification issue, which was sorted out within an hour. A fast response time, with quick and clear communication, and Agustin was very friendly and efficient. Thank you, Eco Threads Clothing

So far, excellent. I'm not particularly techie, especially when it comes to email campaigns but I am managing to get set up. The platform is full of useful features and the customer service is second to none. Shout out to Agustin, who willingly helped me through an issue that had most likely been caused by me in the first place. Looking forward to getting more granular with a personalised approach which Ominsend is clearly capable of. Thank you, Agustin and the team. March 23: Additional shout out to Matija who was super quick on a technical query which was handled swiftly and thoroughly. Importantly the instructions given were easy for me to understand too - after spending so much time researching various campaign platforms - now I am thinking, why would you not choose Omnisend As of 2025, I am still an advocate of Omnisends intuitive platform with fantastic customer service - thank you Omnisend

Seems they have a lot of "good reviews", most likely all of those are fake. Installation and setting everything up is seemingly easy, but at least in our Abandoned Cart flow, we encountered lots of bugs. Issues with Omnisend: - Emails go out at random times and the delay set between the emails is completely useless. For example an email that was supposed to go out 15 minutes after the abandoned cart, arrived in the inbox 8 hours later. - At times the emails did not arrive at all, not even in the spam folder. This was not a setting issue. - Worst part was that the final test we did with a completely new email, duplicate amount of emails were sent. Of course hours later once again, and then again 9 hours later. - The discount code they generate does not seem to be automatically applied in the checkout. ...Did not investigate this further as the app proved to be useless, we are not even going to bother with support, they too did not reply as the recommended time frame. All of this set us back 2 days. Would not recommend using.

great customer service (shout out to you Augustin), and easy platform to use - we've been using them for a couple of years without issue.

Great support team, and great product with this new version. Nikola helped me quickly and effectively. Thanks!!

We absolutely love Omnisend. They have a wide range of capabilities that allows our store to connect with our audience, make different offers to them with a highly intuitive email builder, and be able to market through outside app integrations easily. The ICING on top is the amazing service and tech support. We always receive a quick response and any troubleshooting resolved. A special thanks to Luiz and Kamilia!

nice support from Yuliia, she is so patience and have a clear instruction to solve our issue. great customer service

Andrés was very helpful, fast support it was 3 am he helped. i thought we are the only ones who did that.