Omnisend Email Marketing & SMS
Omnisend Email Marketing, Pop Ups & SMS for Shopify Stores
Rating
4.7
feedback
5,988
chart
#37
All reviews
Rating Breakdown
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Oct. 19, 2022
Really happy with this app. I'm using it for over a year now, they have been working a lot on making the user interface, making it more intuitive and user friendly with a lot more customization possibilities since then. User support is also quick when you have questions and accurate most of the time . Kristina has helped me smoothly with an issue I recently had on automations. Keep up the good work!
Oct. 19, 2022
Very intuitive to set up everything, with a little time and trial and error, I was able to get most stuff done. The only confusing thing is regarding their pricing, what they classify as "active contact", which is basically every subscribed and non-subscribed contact in your list, regardless of how long they have been there. Yulia then was nice enough to clarify and help me with additional questions, very quickly as well, so still 5 stars for the customer service!
Oct. 19, 2023
Terrible experience with their bad service. They keep changing the agents when you have a question or issue with your account. And they are not trying to help or understanding your situation. I got a technical issue of sending email campaigns with all broken product images, they solved it after a couple of days without noticing me. I only found out myself. After talking to them, they did not explain what was happening and offered a 20% off discount to compensate. But the funny part is the 20% discount overwrote my existing 30% off discount applied on my account??? And nobody gives a good reason for it or was able to switch it back! Feeling so disappointed with the bad service and surprised by their way of dealing issue. Thinking of changing to another email marketing app.
Hello there, and thank you for taking the time to submit a review! We apologize for not being able to get back to you sooner on the matter. Please keep in mind that even though we provide support 24/7, it can be difficult to have the same agent handle each request, thus as soon as the agent is no longer available, other agents step in and strive to tend to our customers as best as possible. We understand how frustrating it can be to encounter such an issue, especially after investing time in creating your emails. Unfortunately such problem was encountered with Shopify but was addressed and tended to in a prompt manner. As for the discount, your previous 30% off discount expired previously on September 2023 and between downgrading and upgrading your account such discounts tend to be automatically removed as discounts are tied to subscriptions and not accounts. We see that our billing team re-added the previous discount you had upon reaching out to our team. If you should need any further assistance, do not hesitate to reach out at [email protected], and our team will be more than happy to be of assistance. Have a great day!
Oct. 18, 2022
Best email client for email and sms all in one, also awesome customer service. My favorite email client I have used, and they are always adding new fetures.
Oct. 18, 2022
Omnisend is very easy to use. Fantastic training videos and documentation. Getting campaigns up and running was such a breeze, I really wish I had done it sooner! Highly recommend.
Oct. 17, 2022
super quick live chat response!!! very helpful. BIG BIG THANK YOU TO Nicolas super quick live chat response!!! very helpful. BIG BIG THANK YOU TO Nicolas
Oct. 17, 2022
App stupenda e servizio clienti eccezionale. Ho avuto un problema con un email errata e in poco tempo abbiamo risolto il problema insieme.
Oct. 17, 2022
I'm using OMNISEND for several years now and for all those years I'm 100% satisfied and happy both with functionality and amazing support those guys are providing. The app itself is easy to use, very powerful and rich with features. I have to say again - the support is amazing and thank you Tiana once again for your quick responses and help.
Oct. 16, 2022
I got Sanya's help to make my use of omnisend smoother. This plugin is very powerful, you can use many of its functions well.
Oct. 16, 2022
Great Support thank you very much! I needed support for the installation process and some other stuff and the support team was super kind and answered very quick
Oct. 15, 2022
Excellent and fast customer service from Diego! Walked me through setting up a workflow by sharing a personalized video. Stellar!
Oct. 14, 2022
Had an issue with connecting my Shopify store with Omnisend, "Your store cannot be reached via API, therefore contact import failed.". Contacted Omnisend's tech support team and they were quick to respond and help me resolve the issue. Baarath, Nikola, and Luiz did their best to help, and they got the problem solved. Overall happy with Omnisend's support team. Thanks
Oct. 14, 2022
Nikola was a great help with our payment troubles. He was quick and was so kind. Love this app and will continue to use it!
Oct. 14, 2022
Great app and great support (especially @Yulia). Would like to see more designs and graphics content though.
Oct. 13, 2022
Great support from Olesia to resolve a long-standing issue I've had with automated emails. Thanks for your help
Oct. 12, 2022
Amazing app with awesome support. Highly recommend this as your main newsletter marketing as well as your user/lead database.
Oct. 12, 2022
After searching so many options, I finally found this app and it worked great for me. It really serves the purpose. Interface is user friendly. Besides this, their support system is also good. The team response quickly. Specially thank you so much Olesia for helping me out through the entire time I set up the app. I really appreciate the way you provide me tutorial videos to understand things easily.
Oct. 11, 2022
The app looks pretty good, you can do a variety of things with it. The customer support is very helpful as well!
Oct. 11, 2022
Good app for email marketing, no complaints about the features and functionality. Deniz from support was a great help answering all the questions we had.
Oct. 10, 2022
Sanya is really fervour and helpful. She is always there to help and so patient to answer every single one of my question.