All reviews

Rating Breakdown

  • 5
    89% (2,567 ratings)
  • 4
    4% (129 ratings)
  • 3
    1% (18 ratings)
  • 2
    1% (28 ratings)
  • 1
    5% (133 ratings)

Reviews with Text

  • 94% (2,709)
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5 / 5 Share

Nov. 3, 2022

They're simply the best. While they're not as big in all the integrations as Klaviyo, they're still a lot more affordable, and for small brands, it's the perfect fit.

Using app

Almost 3 years

Total reviews

12

Average rating

4.9

5 / 5 Share

Nov. 1, 2022

Customer service is very helpful and and quick to respond :) The emails look nice and professional .

Using app

Almost 2 years

Total reviews

9

Average rating

5.0

5 / 5 Share

Nov. 1, 2022

The customer services, we received from Nikola, is really amazing and exceed from our expectation. Appreciated!

Using app

11 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 1, 2022

So easy to use, I feel so happy to be in control of my email marketing! Definitely use or switch over to Omnisend! Incredibly easy to make emails and to know who you are sending them to

Using app

11 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 31, 2022

Fair price and nice service. The product has updated much this year and I am getting more satisfied with it. Also, quick response.

Using app

About 2 years

Total reviews

6

Average rating

5.0

5 / 5 Share

June 21, 2025

I’m a startup doing everything myself for the most part. I spent hours reviewing other platforms and even tried a few trials. Omnisend was the easiest, and by far best customer service 24/7. I work everyday as the founder. Saturday and Sunday and omnisend was available within minutes. All The techs I work with know the software and guide me perfectly. I’m upset I paid active campaign money just to try theirs which was expensive and there are some major bugs with active campaign that should not be with how big of a company they are and their access to resources. I’m a huge fan of omnisend

Store

Yonder

Using app

3 months

Total reviews

6

Average rating

5.0

5 / 5 Share

Oct. 28, 2022

kristina is very sweet and helpful. Her answers was always very fast. Thank you again very much! :) :)

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 27, 2022

Baarath from the customer help team was very helpful. Thanks a lot for the video instructions. Those helped a lot.

Using app

3 days

Total reviews

4

Average rating

5.0

5 / 5 Share

Oct. 27, 2022

Been using this app for a while, it's very complete and works great. Everyone from the support staff is very helpful and friendly. 100% recommend.

Using app

Over 2 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Oct. 27, 2022

Olesia was very helpful, responded to e-mails promptly and answered my questions clearly. Thank you.

Using app

Almost 2 years

Total reviews

9

Average rating

4.4

5 / 5 Share

Oct. 27, 2022

Amazing and very prompt customer service. Olesia was able to assist immediately and resolve my issue

Using app

11 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Oct. 26, 2022

Great service from Luiz today. He was really helpful and knowledgable and gave me answers to my various questions. Thank you

Using app

Over 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 25, 2022

Thank you Sanya. You went the extra mile and helping me understand the form I was trying to use. Excellent customer service. Fast and accurate.

Using app

About 2 years

Total reviews

4

Average rating

4.5

5 / 5 Share

Jan. 31, 2023

Baarath at Omnisend was extremely helpful and answered my questions very quickly. Love this program. It interacts with my Shopify store seamlessly, and tech support is always available. Update today. Omnisend is always online to help with any enquiry. Highly recommend.

Using app

Almost 4 years

Total reviews

9

Average rating

5.0

5 / 5 Share

Oct. 25, 2022

Stefan is the most amazing tech support. Ever. He is so smart and so fast with help and I was able to get up and going right away. Thank you!

Using app

7 days

Total reviews

23

Average rating

4.8

5 / 5 Share

Oct. 25, 2022

Top support! super quick and efficient. Olesia has been of tremendous help in solving a critical issue we were having with email verification.

Using app

4 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 24, 2022

I had a technical issue and Stefan, staff from Omnisend support helped me through it. I am using Omnisend for few years now. Getting better and better!

Using app

43 minutes

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 24, 2022

Love this platform, very easy to use and the support is very fast and thorough. Sanya answered every question l had straight away, along with screenshots and video screenrecordings, making the learning curve very seamless.

Using app

11 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 23, 2022

Stefan was so amazing! He went the extra mile to make sure I understood what needed to be done to solve my problem. When I hit a road block, he figured it out and got it done. Thank you!

Using app

21 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Oct. 22, 2022

VERY easy to use. Great lay out. Pulls theme and colours from store and creates the perfect template. Literally a few clicks and everything is done! I wish everything was like this!!

Using app

1 day

Total reviews

1

Average rating

5.0