All reviews

Rating Breakdown

  • 5
    89% (2,567 ratings)
  • 4
    4% (129 ratings)
  • 3
    1% (18 ratings)
  • 2
    1% (28 ratings)
  • 1
    5% (133 ratings)

Reviews with Text

  • 94% (2,709)
Review RSS Feed Review RSS Feed

5 / 5 Share

Sept. 26, 2022

The tech support is great with Omnisend. Bassma assisted me and resolved my DNS question on a Saturday!!! I'm very impressed.

Using app

7 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 26, 2022

I was having an issue with my pop ups and the problem was resolved in under 2 minutes. Nikola was very professional & knowledgable!

Using app

Over 2 years

Total reviews

4

Average rating

5.0

5 / 5 Share

Sept. 26, 2022

I was able to exchange with Nikola on several occasions. Nikola has always responded favorably and quickly to my questions. Very good customer service.

Store

iskn

Using app

Almost 3 years

Total reviews

5

Average rating

5.0

4 / 5 Share

Sept. 26, 2022

I find that the Omnisend Marketing App fits my needs for marketing my site extremely well. I use it mainly for newsletters and when I had a problem recently I emailed the Support team and within the hour, the lovely Olesia replied with her helpful suggestions which worked!

Using app

7 months

Total reviews

1

Average rating

4.0

5 / 5 Share

Sept. 26, 2022

This app really helps a lot, lots useful functions all in one ,and with some marketing strategy,really good

Using app

3 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 23, 2022

Customer service is remarkable and really fast! We are just excited to have this new journey with them! Thanks, Nikola and Tiana for the assistance! I know all the team is like this.

Using app

1 day

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 23, 2022

Sonya is quickly-response and very professional. Love this app and always works great. Will recommend it to all friends.

Store

Idnhair

Using app

About 1 month

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 4, 2024

Updates: 1/5/2023 > Dilara from Omnisend has been super helpful! Thank you so much!! Previous: I just started using the app so I can't say that it had helped my website yet, however, the customer service was top notch! My questions were answered quickly and around the clock seamlessly by different customer service who was on call. I don't live in the same timezone so it was amazing to see the team effort to help me. Thank you!

Using app

Over 1 year

Total reviews

6

Average rating

4.8

5 / 5 Share

Sept. 21, 2022

Customer service and the platform are great! I would recommend to others as I investigated in depthly other competitors and am happiest with Omnisend.

Using app

About 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 21, 2022

What I appreciate most is the feeling that I'm working with a provider that tries to improve constantly. We work with Shopify and we have seen a lot of improvements of their "tool" for merchants like us. We pay for a service that it is alive and updated . And I'm perceiving something similar is happening with Omnisend, and I love that. Thank you!

Using app

Over 1 year

Total reviews

6

Average rating

4.7

Developer Reply

Hello there! Thanks for the high praise! The team is hard at work improving the platform, and we hope you'll like it even more in the future! Keep doing what you're best at - bringing something extraordinary to your customers. Omnisend will help you do it as effortlessly as ever!

5 / 5 Share

Sept. 21, 2022

This is an excellent integration. I trust the data that comes in, it's actionable, and really just flawlessly smooth in my experience. Added bonus: Omnisend customer service is the BEST. I've had excellent experiences with lots of people there, including Davyda, Salma, and Deniz. Big props to their support team, not to mention the Product Designers who I've spoken with to give feedback on products and services and UI. Overall, anyone in eCommerce should give Omnisend some serious attention.

Store

IIBLP

Using app

About 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 20, 2022

Amazing App, been using for over a year so far. Baarath from Omnisend Support Team recently helped me with my account and did a great job. Great support and a very easy-to-use app. Highly recommended.

Using app

Over 1 year

Total reviews

4

Average rating

4.0

5 / 5 Share

Sept. 20, 2022

Great help from Deniz and his team, to translate in French and customize the texts, the content !!! Thanks a lot !

Store

bazeek

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 19, 2022

very helpful assistance with subscribers vs. contacts questions! thank you we appreciate the 24 hour assistance from Omnisend.

Using app

About 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 19, 2022

Amazing support! So far so good on setting everything up. Love the integration on Shopify to make everything seamless.

Using app

About 5 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 18, 2022

Easy to use app and fabulous (almost instant) email help from Tiana who was knowledgeable, friendly and professional. Thanks

Using app

About 3 hours

Total reviews

3

Average rating

5.0

5 / 5 Share

Sept. 18, 2022

Easy to setup, Excellant features, and great support should you have an issue with anything. What else is there?

Using app

6 days

Total reviews

2

Average rating

5.0

4 / 5 Share

Sept. 17, 2022

Customer service via chat is great, there's always someone there to help answer questions. Kamilia was very helpful when I had a question about automated work flows.

Using app

11 months

Total reviews

7

Average rating

4.9

5 / 5 Share

Sept. 16, 2022

Great app, that makes email marketing much quicker easier, and more effective. I highly recommend their email marketing solution.

Using app

About 5 years

Total reviews

6

Average rating

5.0

5 / 5 Share

April 4, 2023

The best email platform I've ever used! Clean, simple interface that makes it easy to succeed and grow your business. Great templates or build your own layout in a completely editable yet easy to use edit panel. Friendly and extremely attentive help center that always respond within minutes with a quick solution to my problem. Cannot recommend enough!

Using app

10 months

Total reviews

1

Average rating

5.0

Developer Reply

Ahoy there! We appreciate your feedback, it drives us to make the product even better! Keep up the great job, we'll be always here for you ;)