All reviews

Rating Breakdown

  • 5
    89% (2,567 ratings)
  • 4
    4% (129 ratings)
  • 3
    1% (18 ratings)
  • 2
    1% (28 ratings)
  • 1
    5% (133 ratings)

Reviews with Text

  • 94% (2,709)
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5 / 5 Share

Sept. 2, 2022

Amazing app! Super user friendly and the customer service is very helpful! I highly recommend using it!

Using app

2 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Sept. 2, 2022

WELL WORTH THE MONEY! saved so many abandoned carts for us! we should have been using this when we joined shopify last year

Using app

2 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 1, 2022

Easy to use app with a wide variety of amazing features. The customer service is super helpful, quick and explains things in an understandable way with a customer-first-mindset.

Using app

Over 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 1, 2022

I got in touch with the support team at Omisend for help with a query, Sanya was very quick to reply and her response was extremely helpful. Great service!

Using app

About 18 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 31, 2022

Customer service was very helpful with my request for an account change. The help resource base is also very complete

Using app

16 days

Total reviews

9

Average rating

5.0

5 / 5 Share

Aug. 31, 2022

I use the app to help me send automated emails to my customers with an ease of mind.. its user friendly and would definitely recommend to anyone looking to up their marketing game.

Using app

7 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 31, 2022

They have a great support team. They explained their data and their function well and I got what I needed. While some things need improvement (features), I would really recommend this platform.

Store

uni

Using app

About 1 month

Total reviews

5

Average rating

4.2

5 / 5 Share

Aug. 30, 2022

We have been using Omnisend for quite some time. As a European user, it covers all our needs regarding email/SMS/GDPR/automation and more! Always a great help and very reasonable price-wise.

Using app

Over 1 year

Total reviews

19

Average rating

4.7

4 / 5 Share

Aug. 30, 2022

Such a user friendly builder! I have used both the old and the new builder and have found both to be a delight to work with. I have only had one issue before and it was sorted very quickly after chatting with Nikola.

Using app

Over 1 year

Total reviews

1

Average rating

4.0

5 / 5 Share

Aug. 27, 2022

Absolutely a gem of a company. So easy to work with, amazing and quick customer service, the best custom email builder I've seen, and also so generous to the people of Ukraine! I could not be any happier. Thank you Omnisend team!!

Using app

10 months

Total reviews

1

Average rating

5.0

4 / 5 Share

Aug. 25, 2022

I like how the support team does their best to answer questions. Bassma & Baarath were a great help. Keep it up with the customer service!

Using app

Over 3 years

Total reviews

2

Average rating

4.5

5 / 5 Share

Aug. 25, 2022

Needed to remove a load of spammy emails from my lists, Kamilia was very responsive and quick, problem solved

Using app

About 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 25, 2022

Great email app and superb support from both Olesia and Kristina. Thanks again. Highly recommend the app for Indian stores also

Using app

15 days

Total reviews

5

Average rating

5.0

5 / 5 Share

Aug. 25, 2022

I had great service from the Chat function. Thanks Olesia - you were amazing! She helped me through the creation of my first email

Using app

About 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 25, 2022

Great serivce at any hours, Olesia was so helpful and quick, communicating effortlessly, and more guide should be better.

Using app

Over 2 years

Total reviews

5

Average rating

4.4

5 / 5 Share

Aug. 24, 2022

Baarath was super helpful and quick! I am grateful for his time and assistance in figuring out the issue with my account

Using app

Over 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 24, 2022

Great Customer Support Service. Sanya was very helpful and knowledgeable and was able to assist me in what I needed done.

Using app

Almost 2 years

Total reviews

5

Average rating

4.8

5 / 5 Share

Aug. 24, 2022

Baarath was a lifesaver! I had some confusion with an issue setting up my domain in Omnisend that I was having trouble clearly explaining to other support agents. Baarath understood my issue immediately and helped me resolve it within just a couple of minutes. THANK YOU!

Using app

Almost 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 23, 2022

Very helpful staff and friendly user experience. It helps walk you through a set up guide for automations as well.

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 23, 2022

Quick and excellent support, and I really appreciate the straightforward and easy-to-use interface. Omnisend does a very good job of explaining things in simple and helpful terms (which is necessary for a technical idiot like me).

Using app

1 day

Total reviews

1

Average rating

5.0