All reviews

Rating Breakdown

  • 5
    89% (2,616 ratings)
  • 4
    4% (124 ratings)
  • 3
    1% (17 ratings)
  • 2
    1% (25 ratings)
  • 1
    5% (143 ratings)

Reviews with Text

  • 93% (2,732)
Review RSS Feed Review RSS Feed

5 / 5 Share

Sept. 10, 2022

Just starting to learn Omnisend and love it already. Amazing support! Extremely helpful and very quick.

Using app

10 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Sept. 9, 2022

We have been working with Josh, Sadie, and I had Marija from support help me today. Everyone has been super friendly and helpful. We are really enjoying our new partnership with Omnisend. Thank you all!

Using app

18 days

Total reviews

4

Average rating

5.0

5 / 5 Share

Sept. 9, 2022

Omnisend is brilliant. It's so intuitive, so simple to set up and their pre-built templates and email funnels are such a timesaver. Their support team is also super helpful. I wouldn't use any other marketing platform for my store.

Using app

About 1 month

Total reviews

11

Average rating

5.0

5 / 5 Share

Sept. 8, 2022

Omnisend has released a new segment and email builder. Everything is designed much more intuitively. I had a small problem, but Deniz from support was able to help me very quickly and straightforwardly in the chat. It was to my complete satisfaction.

Store

Lykon

Using app

Over 1 year

Total reviews

5

Average rating

5.0

4 / 5 Share

Sept. 8, 2022

Emailビルダーについて不明点があったため、チャットで問い合わせたところ、Olesiaさんに迅速に対応いただけました。ディスカウント機能で発行するクーポンを、特定のユーザー専用にすることができない点は残念でしたが、その他の機能についてはサポート含め満足しています。

Using app

2 months

Total reviews

1

Average rating

4.0

5 / 5 Share

Sept. 7, 2022

This Application is Amazing, you can earn sales by a beneficial marketing mail tools & automation, but you need first to analyze your contact database and design the automation to trigger the weak points, and here it is sales going on :-) also, the support team is very helpful and fast in responding, especially Nikola who is doing a great follow-up with my queries. Big Thump

Using app

10 months

Total reviews

5

Average rating

5.0

4 / 5 Share

Sept. 5, 2022

I've had some frustrations over the last couple of years with this app, but they are constantly trying to make improvements-- some are helpful, some not so much. I really appreciate the responsive customer support. Pretty easy to use once you get the hang of it.

Using app

Almost 6 years

Total reviews

3

Average rating

3.3

5 / 5 Share

Sept. 5, 2022

Very easy to use, I have been using it, the customer service solves the problem in a timely manner, an essential plugin for shopify

Using app

About 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 2, 2022

Amazing app! Super user friendly and the customer service is very helpful! I highly recommend using it!

Using app

2 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Sept. 2, 2022

WELL WORTH THE MONEY! saved so many abandoned carts for us! we should have been using this when we joined shopify last year

Using app

2 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 1, 2022

Easy to use app with a wide variety of amazing features. The customer service is super helpful, quick and explains things in an understandable way with a customer-first-mindset.

Using app

Over 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 1, 2022

I got in touch with the support team at Omisend for help with a query, Sanya was very quick to reply and her response was extremely helpful. Great service!

Using app

About 18 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 31, 2022

Customer service was very helpful with my request for an account change. The help resource base is also very complete

Using app

16 days

Total reviews

9

Average rating

5.0

5 / 5 Share

Aug. 31, 2022

I use the app to help me send automated emails to my customers with an ease of mind.. its user friendly and would definitely recommend to anyone looking to up their marketing game.

Using app

7 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 31, 2022

They have a great support team. They explained their data and their function well and I got what I needed. While some things need improvement (features), I would really recommend this platform.

Store

uni

Using app

About 1 month

Total reviews

5

Average rating

4.2

5 / 5 Share

Aug. 30, 2022

We have been using Omnisend for quite some time. As a European user, it covers all our needs regarding email/SMS/GDPR/automation and more! Always a great help and very reasonable price-wise.

Using app

Over 1 year

Total reviews

19

Average rating

4.7

4 / 5 Share

Aug. 30, 2022

Such a user friendly builder! I have used both the old and the new builder and have found both to be a delight to work with. I have only had one issue before and it was sorted very quickly after chatting with Nikola.

Using app

Over 1 year

Total reviews

1

Average rating

4.0

5 / 5 Share

Aug. 27, 2022

Absolutely a gem of a company. So easy to work with, amazing and quick customer service, the best custom email builder I've seen, and also so generous to the people of Ukraine! I could not be any happier. Thank you Omnisend team!!

Using app

10 months

Total reviews

1

Average rating

5.0

4 / 5 Share

Aug. 25, 2022

I like how the support team does their best to answer questions. Bassma & Baarath were a great help. Keep it up with the customer service!

Using app

Over 3 years

Total reviews

2

Average rating

4.5

5 / 5 Share

Aug. 25, 2022

Needed to remove a load of spammy emails from my lists, Kamilia was very responsive and quick, problem solved

Using app

About 2 years

Total reviews

2

Average rating

5.0