All reviews

Rating Breakdown

  • 5
    90% (2,633 ratings)
  • 4
    4% (126 ratings)
  • 3
    1% (17 ratings)
  • 2
    1% (25 ratings)
  • 1
    5% (139 ratings)

Reviews with Text

  • 93% (2,742)
Review RSS Feed Review RSS Feed

5 / 5 Share

Sept. 13, 2022

So far I am very impressed with this app vs the previous one we used. Much better integration into the Shopify system rather than being completely stand alone app. Chat support has been good when needed (especially from Bassma). Everything seems to work nicely without any bugs or errors and has a functional/professional feel to it. So far so good and would highly recommend!

Using app

4 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 13, 2022

Really fast support en good help whenever you need it! Easy connection with our Shopify Store as well

Using app

3 months

Total reviews

4

Average rating

4.8

5 / 5 Share

Sept. 13, 2022

I like this app for its 24/7 service!! It really saves time and helps me a lot. Thank Olesia for her nice help.

Using app

About 1 hour

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 12, 2022

best support! I nearly always receive a full solution to my questions within 20 minutes, can't beat that. Thank you Diego for my most recent query!

Using app

Over 3 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 12, 2022

Great app and great support. Kamilia helped me within minutes to find a solution! Great customer service.

Using app

16 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 10, 2022

Just starting to learn Omnisend and love it already. Amazing support! Extremely helpful and very quick.

Using app

10 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Sept. 9, 2022

We have been working with Josh, Sadie, and I had Marija from support help me today. Everyone has been super friendly and helpful. We are really enjoying our new partnership with Omnisend. Thank you all!

Using app

18 days

Total reviews

4

Average rating

5.0

5 / 5 Share

Sept. 9, 2022

Omnisend is brilliant. It's so intuitive, so simple to set up and their pre-built templates and email funnels are such a timesaver. Their support team is also super helpful. I wouldn't use any other marketing platform for my store.

Using app

About 1 month

Total reviews

11

Average rating

5.0

5 / 5 Share

Sept. 8, 2022

Omnisend has released a new segment and email builder. Everything is designed much more intuitively. I had a small problem, but Deniz from support was able to help me very quickly and straightforwardly in the chat. It was to my complete satisfaction.

Store

Lykon

Using app

Over 1 year

Total reviews

7

Average rating

5.0

4 / 5 Share

Sept. 8, 2022

Emailビルダーについて不明点があったため、チャットで問い合わせたところ、Olesiaさんに迅速に対応いただけました。ディスカウント機能で発行するクーポンを、特定のユーザー専用にすることができない点は残念でしたが、その他の機能についてはサポート含め満足しています。

Using app

2 months

Total reviews

1

Average rating

4.0

5 / 5 Share

Sept. 7, 2022

This Application is Amazing, you can earn sales by a beneficial marketing mail tools & automation, but you need first to analyze your contact database and design the automation to trigger the weak points, and here it is sales going on :-) also, the support team is very helpful and fast in responding, especially Nikola who is doing a great follow-up with my queries. Big Thump

Using app

10 months

Total reviews

5

Average rating

5.0

4 / 5 Share

Sept. 5, 2022

I've had some frustrations over the last couple of years with this app, but they are constantly trying to make improvements-- some are helpful, some not so much. I really appreciate the responsive customer support. Pretty easy to use once you get the hang of it.

Using app

Almost 6 years

Total reviews

3

Average rating

3.3

5 / 5 Share

Sept. 5, 2022

Very easy to use, I have been using it, the customer service solves the problem in a timely manner, an essential plugin for shopify

Using app

About 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 2, 2022

Amazing app! Super user friendly and the customer service is very helpful! I highly recommend using it!

Using app

2 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Sept. 2, 2022

WELL WORTH THE MONEY! saved so many abandoned carts for us! we should have been using this when we joined shopify last year

Using app

2 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 1, 2022

Easy to use app with a wide variety of amazing features. The customer service is super helpful, quick and explains things in an understandable way with a customer-first-mindset.

Using app

Over 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 1, 2022

I got in touch with the support team at Omisend for help with a query, Sanya was very quick to reply and her response was extremely helpful. Great service!

Using app

About 18 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 31, 2022

Customer service was very helpful with my request for an account change. The help resource base is also very complete

Using app

16 days

Total reviews

9

Average rating

5.0

5 / 5 Share

Aug. 31, 2022

I use the app to help me send automated emails to my customers with an ease of mind.. its user friendly and would definitely recommend to anyone looking to up their marketing game.

Using app

7 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 31, 2022

They have a great support team. They explained their data and their function well and I got what I needed. While some things need improvement (features), I would really recommend this platform.

Store

uni

Using app

About 1 month

Total reviews

5

Average rating

4.2