Omnisend Email Marketing & SMS
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Had an issue with connecting my Shopify store with Omnisend, "Your store cannot be reached via API, therefore contact import failed.". Contacted Omnisend's tech support team and they were quick to respond and help me resolve the issue. Baarath, Nikola, and Luiz did their best to help, and they got the problem solved. Overall happy with Omnisend's support team. Thanks
Great app and great support (especially @Yulia). Would like to see more designs and graphics content though.
Great support from Olesia to resolve a long-standing issue I've had with automated emails. Thanks for your help
Amazing app with awesome support. Highly recommend this as your main newsletter marketing as well as your user/lead database.
After searching so many options, I finally found this app and it worked great for me. It really serves the purpose. Interface is user friendly. Besides this, their support system is also good. The team response quickly. Specially thank you so much Olesia for helping me out through the entire time I set up the app. I really appreciate the way you provide me tutorial videos to understand things easily.
Sanya is really fervour and helpful. She is always there to help and so patient to answer every single one of my question.
Deniz at Omnisend was very helpful in explaining how to correct some discount errors in one of my automations.
Great app, we use it every day for our newsletter, and Olesia from their support team was a great help.
Sent a mass email to our customers and a lot of them bounced which caused our account to get put on pause. The team at Omnisend were really helpful and patient and guided us on how to get it back active. Thanks to Sanya, Olesia, and Baarath for their amazing work! 10/10 would recommend
Gamechanging app, so much better in every way than what I was using before. Thanks to Olesia in customer support for her amazing help.
So far we are liking the app. It is taking other duties and putting them into one easy place to work with and get analytics as well. It's so helpful in saving us time and effort with campaigns and keeping our customers engaged with our store. We are just still in the learning stages of all its wonderful uses. Looking forward to learning more. We would recommend this app.
Hello there! Thank you so much for your feedback! We're thrilled to hear you're having a blast with our app. Learning the product thoroughly is one of the most important tasks to perform in order to get the most out of it. Please visit Omnisend Academy at academy.omnisend.com for all the information you need to get up and running as soon as possible! Have a wonderful day!
Super useful app with great customer support. I was running into a problem adding our custom domain email and Bassma, Baarath and Stefan from support were all really nice and helpful and were able to get everything sorted out. Creates beautiful emails and makes something with the potential to be extremely complicated very intuitive as well as effective.
Just started using Omnisend and so impressed so far. The interface is really intuitive, the templates are beautiful and the functionality has enough flexibility for me to achieve what I would like to without too much hassle. On top of that the support is amazing. Kristina has just helped me with an issue in under 2 minutes. Highly recommend
Great Marketing Automation solution. Good design options and customization setting. Easy to segments and create landing pages. Integrates well with Shopify. Everything without writing a single line of code. Sanya from the support team has been very helpful. Excellent service.
This is a great app - during setup, I needed some help and the customer service was amazing! Thanks to Deniz and Nikola.
Ran into a hiccup setting up a workflow for custom discount codes (in which subscribers weren't receiving an email with a promo code after signing up). Reached out to support and enter the incredible Luiz who got us sorted out immediately! (Thank you, Luiz!) I must also add that customer support for this app, in general, is stellar — they're quick to respond thoughtfully and oh-so-friendly while providing relevant help. See ya MailChimp, there's a new kid in town.
This app has been helpful in getting my marketing started. The team behind the app is very attentive and always quick to respond. Haven't had an issue yet that they haven't solved.
I think most of these reviews are fake... what is the point in accumulating subscribers if you can't reach out to them in a timely fashion. The last time we sent out a campaign it was a year ago.. even then we got "Paused". We needed that email to go out at a particular time of day, and now that is not going to happen. Their customer service is worse, "we will get back to you in a few hours", this is early morning business hours. I advice find some other solution. After the email was finally sent out I got a "Warning" letter stating that too many got flagged as spam and our campaigns might get paused... according to their own report 12 out of 11273 reported spam, that is 1 in 833 recipients !!
Hello there and thanks for rating our app! We're sorry you've found yourself in this circumstance. Please note, however, that a long pause in sending to your list is one of the triggers for a campaign verification. The reason for this is that over extended time periods, such as a year, a contact list may accumulate a substantial number of invalid emails, as your clients' inboxes may get filled or inactive. The condition stated may result in a rise in campaign bounce rates. These bounces dramatically harm your sender reputation, resulting in varied degrees of deliverability issues. For the purpose of protecting your sender reputation, the campaign verification enables us to examine a subset of your mailing list to establish how many bad emails are present in it. To avoid triggering the campaign verification, we recommend sending a campaign at least once every two to three weeks. Also, our support team takes pride in their response time; according to the log of your last chat with us, our support agent responded to you 6 minutes after you filed your query. We will use your feedback to enhance both the product and the customer support team. Have a wonderful day!
By far the best email marketing company I have ever used, and I have used a lot. Support is insanely good, fast, friendly. Cost is very fair. Toolset is amazing.
Baarath from Omnisend Support Team efficiently and swiftly answered my questions. grateful for the help
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