Omnisend Email Marketing & SMS
Omnisend Email Marketing, Pop Ups & SMS for Shopify Stores
Rating
4.8
feedback
2,874
chart
#66
All reviews
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June 27, 2022
Great customer services and tools - work flawlessly. Thanks for great products provided guys, it's definitely value added.
June 27, 2022
I have contacted the technical service and it has been fast, Sanya has been able to give me explanatory answers with creeshots, but Omnisend still needs to make many improvements: you cannot save template blocks, you cannot distinguish "newsletter subscribers" from those who do not they are like this (to distinguish the frequency of the pop-up between one and the other)....
Hello, and many thanks for your review! We value your feedback, and our developers are already hard at work at bringing the saved content blocks feature to the new editor; it will be available in the app in the nearest future! Please keep in mind that once a customer submits your form, it will not reappear in the future for them. Have a wonderful day!
June 24, 2022
Very great app and the support is amazing! Super fast response and especially Kristina is really friendly and professional.
June 24, 2022
I was looking for a comprehensive email marketing tool to support our ecommerce platform. Omnisend has proven to be excellent. Simply. Powerful. Easy to onboard! Excellent 24x7 chat. Yeah, real chat. Anyways, good product and group. Thank you Nikola, Nicholas and the rest of the team.
June 23, 2022
I've been using Omnisend for over a year now and have had no issues whatsoever, especially with the great support team including Baarath who helped with a domain key issue. The dashboard is great and automations have made tens of thousands even when left on for the past year. Very easy to use and would happily recommend to any e-commerce store.
June 23, 2022
Really great support for this app. Instant response to my email to support. Thank you Nikola from the support team for resolving my issue so quickly. Highly recommend!
June 22, 2022
I really enjoy this app, it is easy to use and the support team are great. They have recently updated the email builder as well, and this is great. Lots of options to make really nice emails. Live View is great too!! Highly recommend.
June 22, 2022
We are working with Omnisend for our newsletters and couldn't be more happy with how it is working so far. Their support team also replies really fast and is very helpful. A special thank you to Baarath from Omnisend Support Team for helping me today.
Aug. 11, 2022
Unfortunately terrible customer service. Have contacted them 5 times via email and chat with no reply. We build stores for a range of clients and need support across all of our clients email accounts. DO NOT USE - Klaviyo support is a million times more helpful. Although Klaviyo may be missing a few features we wanted for our clients, support is essential for any business and Omnisend has zero.
Hello there, and thank you for taking the time to provide feedback! We're sorry about your experience with our customer support team. We do our best to resolve issues in a timely manner, and we do take customer service very seriously. Your feedback is taken into consideration, it has been communicated to our team. Our support representative has already reached out to you with more details. Have a fantastic day!
June 22, 2022
Omnisend is my emailing provider and their Shopify app works really well. The customer service is quick and efficient.
June 22, 2022
Anytime I have an issue or question I get a timely, effective and very polite response. On top of that they have a great product that is constantly evolving in the right direction.
June 22, 2022
I have been using the app for almost 2 years now. Omisend is easy to navigate and the support team is so helpful and efficient. Nikola has helped me with a few issues, and I am very impressed by the speedy replies. Definitely recommend!
June 21, 2022
We switched from Mailchimp to Omnisend about 2 years ago becuase we wanted better analytics, integration and segmentation, and design capabilities for a reasonable price. Omnisend offers all of this, at a much more reasonable price than major competitors I researched. We get a fantastic click through and open rate with Omnisend, and their customer support is great. Nikola was very helpful to me yesterday when I had queries about the new email designer, along with being super friendly and polite.
Sept. 13, 2022
We started with the free version of Omnisend to create basic Welcome Automation, and abandoned cart messages. The service is very clear and the whole interface very user-friendly. We are planning to migrate to Omnisend for all our marketing campaigns. Especially that the support is very fast. Update after 3 months of use: The best app to boost our business and conversion. More over, they (Nikola, Diego & Kristina) are always fast to answer all our questions :)
June 17, 2022
This app is fantastic! It is super cheap and very intuitive. The customer service is bang on and extremely helpful 10/10 recommend!
June 16, 2022
thanks for Nikola.thanks for Nikola.thanks for Nikola.thanks for Nikola.thanks for Nikola.thanks for Nikola.
June 16, 2022
I always get nervous about how fast of a response i'll get, but Nikola was quick and answered my question in no time!
June 14, 2022
longtime user, it is a good system but the support has always been excellent. highly recommend omnisend
June 7, 2023
Wonderful customer service support! Quick, effective and acurate. Thank you so much Daryna for the help :) Great App for MKT Costumers
June 11, 2022
Thanks Nikola for your quick and accurate response , I got from this app what i want. Highly recommend.