All reviews

Rating Breakdown

  • 5
    89% (2,616 ratings)
  • 4
    4% (124 ratings)
  • 3
    1% (17 ratings)
  • 2
    1% (25 ratings)
  • 1
    5% (143 ratings)

Reviews with Text

  • 93% (2,732)
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5 / 5 Share

Aug. 25, 2022

Great email app and superb support from both Olesia and Kristina. Thanks again. Highly recommend the app for Indian stores also

Using app

15 days

Total reviews

5

Average rating

5.0

5 / 5 Share

Aug. 25, 2022

Great serivce at any hours, Olesia was so helpful and quick, communicating effortlessly, and more guide should be better.

Using app

Over 2 years

Total reviews

5

Average rating

4.4

5 / 5 Share

Aug. 24, 2022

Baarath was super helpful and quick! I am grateful for his time and assistance in figuring out the issue with my account

Using app

Over 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 24, 2022

Great Customer Support Service. Sanya was very helpful and knowledgeable and was able to assist me in what I needed done.

Using app

Almost 2 years

Total reviews

5

Average rating

4.8

5 / 5 Share

Aug. 24, 2022

Baarath was a lifesaver! I had some confusion with an issue setting up my domain in Omnisend that I was having trouble clearly explaining to other support agents. Baarath understood my issue immediately and helped me resolve it within just a couple of minutes. THANK YOU!

Using app

Almost 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 23, 2022

Very helpful staff and friendly user experience. It helps walk you through a set up guide for automations as well.

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 23, 2022

Quick and excellent support, and I really appreciate the straightforward and easy-to-use interface. Omnisend does a very good job of explaining things in simple and helpful terms (which is necessary for a technical idiot like me).

Using app

1 day

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 23, 2022

Great service from Kristina on setting up a new workflow! Quick, efficient and knowledgeable. Thank you

Using app

Over 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 23, 2022

The Omnisend app has brought in a significant amount of revenue for us through automation. Customer support is exceptional and prompt. Nikola has been outstanding assisting us in setting up a particular part of the system we were unsure of. I would thoroughly recommend this app, we have been using it successfully for 20 months now and will be rolling it out to another one of our Shopify platforms to mirror the campaigns we have running currently.

Using app

Almost 2 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Aug. 23, 2022

The app is very helpful to me and the customer service was great, I was able to get a quick and efficient response

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 22, 2022

This app is very useful for email&SNS marketing. It is very easy to make and send emails and alarms. Also, Customer Service of Omnisend is very fast and helpful. Overall, the app is very well made

Using app

Over 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 22, 2022

This is a great, solid email marketing app. Their email builders are easy to use, and have pre-set layouts so you don't have to worry about designing and spending time making emails look professional. They are constantly improving, very communicative team and love their pop up forms (led to many conversions on my site)!

Using app

Over 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

Aug. 22, 2022

Kamilla found a very simple solution to ensure that I had the correct settings in my shoplifty store to fix a non firing form. Great service

Using app

Over 3 years

Total reviews

7

Average rating

5.0

5 / 5 Share

Aug. 19, 2022

Omnisend is very helpful when it comes to sending newsletters. Customer service is lovely, and Baarath was very helpful and kind!

Using app

About 4 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 19, 2022

Omnisend does everything that we need it to do, we've been with them about 2 years now. Customer service is quick too, just been helped by Baarath who was very helpful and went over and beyond to help me

Using app

Almost 3 years

Total reviews

19

Average rating

4.8

5 / 5 Share

Aug. 19, 2022

We started using Omnisend just a few weeks ago and are really happy. Today, I contacted the customer support and the experience couldn't be better. Olesia was great! Patient, helpful, nice and gave me some superb advice. Thanks, Olesia! As I already said to you, you rock!

Using app

3 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 18, 2022

Customer Service Rep Kamilia was very helpful today, answered all my questions promptly, respectfully and with helpful responses.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

4 / 5 Share

Aug. 18, 2022

Omnisend has been a great new addition to my website and the online help services is quick and efficient. Thanks Kamilia for the speedy service!!

Using app

3 months

Total reviews

1

Average rating

4.0

5 / 5 Share

Aug. 16, 2022

We had an issue with our emails being reported as spam. Daryna was very helpful and friendly. Great customer service!

Using app

Almost 2 years

Total reviews

6

Average rating

5.0

2 / 5 Share

Aug. 15, 2022

上周提交了问题,说是48小时内邮件回复,48小时内也回复了我,接下来因为问题还没有彻底解决,我已经重复发了两次邮件,已经过去一周了还没等到回复,感觉效率没有刚开始安装这个app的时候快了,最近用起来很不爽!

Store

SweetLF

Using app

Almost 2 years

Total reviews

3

Average rating

4.0

Developer Reply

Hello there and thank you for taking the time to submit feedback! We sincerely apologize for not responding to you. Our investigation revealed that your incoming email has been flagged as spam. Although we can see that you have previously contacted our customer service, if you continue to have problems receiving a response, kindly email [email protected]. We'd be glad to assist. We really appreciate your understanding and patience, and we're available to assist you with any problems you may have. Our support representative has already reached out to you with more details on this matter. We appreciate you reaching out to us!