All reviews

Rating Breakdown

  • 5
    89% (2,567 ratings)
  • 4
    4% (129 ratings)
  • 3
    1% (18 ratings)
  • 2
    1% (28 ratings)
  • 1
    5% (133 ratings)

Reviews with Text

  • 94% (2,709)
Review RSS Feed Review RSS Feed

5 / 5 Share

Jan. 25, 2022

I am a current user of mailchimp, but probably not anymore, after discovering Omnisend! I have used also other tools that does the same work, but I truly impressed by Omnisend features and how it is smoothly integrated with Shopify!! I am getting the same ease of use when it comes to create campaigns, AB tests, along with other premium features.. all of this with a much reasonable pricing than other services on Shopify or outside Shopify.. I started using the app, imported all accounts in one place, so far so good, and highly recommend!

Using app

14 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 24, 2022

Bin absolut begeistert! Bin lange hin und her zwischen Seguno und Omnisend und letztendlich mich für letzteren entschieden. Support 1A!

Using app

3 days

Total reviews

27

Average rating

5.0

5 / 5 Share

Jan. 24, 2022

Honestly, I have just experienced the best customer service ever! Kristina is a ROCKSTAR. She went above and beyond to help us fix an email domain issue. She was there with us step by step, communicating clearly all the way. Now I love Omnisend even more. Thank you for your amazing product and SERVICE.

Using app

About 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 24, 2022

We've looked through a number of automation platforms and found Omnisend to be the perfect fit for us because of its segmentation and automation features and its reasonable pricing. Josh has been a great help with the introduction and onboarding as well.

Using app

15 minutes

Total reviews

7

Average rating

5.0

Developer Reply

Thank you for your thoughtful review. We’re glad to hear Omnisend’s segmentation and automation capabilities, along with our pricing, made us the right choice for your business. Josh will be pleased to know his support made your onboarding experience a smooth one. We’re excited to support your growth ahead.

5 / 5 Share

Jan. 23, 2022

Looks great, easy to navigate - had automations, forms and emails up and running in a day. Josh was excellent at explaining everything clearly - really impressed!

Using app

4 days

Total reviews

11

Average rating

5.0

Developer Reply

Thank you for the great feedback! We’re glad to hear that getting started with automations, forms, and emails was quick and seamless. We’ll pass your kind words along to Josh — he’s dedicated to making every setup experience as clear and helpful as possible. Here’s to continued success ahead.

5 / 5 Share

Sept. 16, 2025

The platform is a bit complex due to its millions of features, so it's very useful that they offer excellent technical support via chat and email. They have a new design generator that is much better than the previous one, and emails now have a fresh new look and are easier to use. They add new features every day and are improving a lot. It's well worth it.

Store

Dukier

Using app

Over 5 years

Total reviews

5

Average rating

5.0

Developer Reply

Thanks so much for your thoughtful feedback! With so many features packed in, we know the learning curve can be a bit steep — that’s why our support team is always ready to help out (and thrilled to hear they’re hitting the mark!). We’re especially glad the new design generator is making your emails shine. Continuous improvement is our mantra, and it means the world to know it’s making a difference for you.

5 / 5 Share

Jan. 19, 2022

Excellent for e-mail marketing, very easy to use. Excellent customer service, willing to help you and solve any matter you may have. I absolutely recommend it!

Using app

5 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 19, 2022

Great customer service from Kristina! Written and video instructions that solved my problem in a minute.

Using app

2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 18, 2022

Great for workflow automations, email campaigns. Excellent customer service overall as well! Definitely recommend this service.

Using app

11 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 18, 2022

Quick and good support ! The soluce was found in less than half day. We use this apps for several websites.

Using app

About 2 years

Total reviews

4

Average rating

5.0

5 / 5 Share

Jan. 18, 2022

Excellent integration with Shopify and good functionality available for the price. We have been happy with Omnisend so far and look forward to working with them going forwards. For improvement, we hope they are able to improve and develop their new editor. Currently we are using their old version as the new one is lacking some functionality. I have been told their development teams are working on this as a priority so hopefully this will be completed soon.

Using app

20 days

Total reviews

16

Average rating

4.8

5 / 5 Share

Jan. 18, 2022

Great work and nice usability for automations and email campaigns! Support is also very helpful and fast.

Using app

11 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Jan. 17, 2022

The app is very powerful and the customer service people are very responsible and very patient in helping me with my questions, thank you to the team, especially Kristina

Store

mislens

Using app

8 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 17, 2022

I'm 68 years old with no formal computer science teaching. If I can do it, anyone can. The reviews don't lie. This is my second day. Yesterday I sent out 46 emails and got a $146 sale. Today I uploaded 50 contacts from Etsy, segmented them out and sent out an email. They aren't as current, so it will be interesting to see what happens. I had to test it on my husband's email, because I use Gab dissenter and it blocks ads. Worked great.

Using app

3 days

Total reviews

1

Average rating

5.0

Developer Reply

Hey, there. Thanks so much for taking the time and sharing this feedback with us! We're very happy to hear that you're enjoying our app.

5 / 5 Share

Jan. 17, 2022

Easy to use and good service. Especially Kristina helped me fast and with patience :) I recommend Omnisend if you have a business!

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 14, 2022

I love Omnisend. I find it very user friendly (knowing of course there is always a learning curve when you try something new though)...and their customer service is amazing. I have two companies and have used Omni for my main one for a while now....my developer for my other one tried to get me to use Mailchimp ....it was awful in comparison and I quickly switched. I much prefer Omnisend and highly recommend it.

Using app

Over 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 14, 2022

I really loved to use this App, it is very user friendly, very oriented to make our life easier avoiding the struggle understating the tools (Love the User Interface and User experience), very straight forward without spending so much time trying to understand all the logic behind, something to help you do it quick and effective without losing half of your day! Thanks Diego for your support yesterday, it was so quick and effective!

Using app

11 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Jan. 13, 2022

We have worked with Omnisend since we started our online store. In an effort for continuous improvement, I was shopping around to see what the competitors offered and still found that Omnisend was *probably* the best choice. However, I had a few questions and reached out to support and DARYNA was outstanding. She answered quickly and with the exact information that I was looking for. I have not had an experience this great with any other customer service rep in a long time, if ever! Absolutely recommend!

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 13, 2022

I'm loving the new update. It makes it super easy to create email campaigns. I am going to recommend all my entrepreneur friends to use.

Using app

8 months

Total reviews

2

Average rating

5.0

4 / 5 Share

Jan. 12, 2022

OmniSend has been a good program. The editor was initially not as good as others I have used, but the have made it better over the 2 years we have used it. I am very happy with the app. The automations are terrific.

Using app

About 2 years

Total reviews

2

Average rating

4.5