All reviews

Rating Breakdown

  • 5
    89% (2,567 ratings)
  • 4
    4% (129 ratings)
  • 3
    1% (18 ratings)
  • 2
    1% (28 ratings)
  • 1
    5% (133 ratings)

Reviews with Text

  • 94% (2,709)
Review RSS Feed Review RSS Feed

5 / 5 Share

Feb. 10, 2022

Such an awesome support team. Sarah, Kristina, Yevhenii, Kotryna guys you are doing an amazing job. Keep up the good work.

Store

LAAM

Using app

6 months

Total reviews

9

Average rating

5.0

5 / 5 Share

Feb. 10, 2022

Always a great support from Daryna and other team members. Great integration with Shopify, convenient segmentation. Automations and campaigns work exactly as promised. Would like more flexibility in embedding signup forms - that's in my opinion biggest disadvantage. Hope Omnisend will add this functionality as they have added many new features since we using them for 2 years. Otherwise nice app satisfying all major needs you expect from email software.

Using app

4 months

Total reviews

2

Average rating

5.0

3 / 5 Share

Feb. 9, 2022

i would like to send the emails with the names of the users, Also I have several emails from my business, could you please add the option to send the emails from different emails!... thanks!

Using app

7 days

Total reviews

8

Average rating

4.8

Developer Reply

Hello there and thank you for your review! We do have both features you've mentioned, our support representative has reached out with more details on this matter. If you have any questions or need any assistance, do not hesitate to contact our Support Team, we are available 24/7 and can be reached via In-app chat or email at [email protected]. Have a great day!

5 / 5 Share

Feb. 9, 2022

Great support. Plenty of detailed how-to tutorials on their site if you're unsure on how to do something, plus anything that isn't covered is quickly answered by their support team through the online chat. Integration with Shopify work's seamlessly. Cost of the plan isn't the cheapest out there, but pays for itself and then some.

Using app

About 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 9, 2022

goodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgood

Store

LesDiy

Using app

16 days

Total reviews

6

Average rating

5.0

5 / 5 Share

Feb. 8, 2022

I've been using this app for about 2 years now. I chose it because it was a more cost-effective option than Klayvio and because it integrates so well with Shopify. It makes it easy for me to maintain a consistent email marketing program, and deliverability has been excellent. Recently, I reached out to customer service to help me create a sunset sequence to clean my list of unengaged followers. It's unfortunate that a sunset workflow isn't already built in to the app, and I'll be honest - my first few attempts to get help from customer service were not great. But I persisted in asking questions and finally an agent named Kristina reached out to me and not only helped outline the workflow for me to copy, but created a Loom video to show me exactly how to do it. Now that's the meaning of customer service.

Using app

Over 2 years

Total reviews

7

Average rating

5.0

5 / 5 Share

Feb. 4, 2022

I was somehow locked out of my account and was need of SUPER support. Melanie and the Omnisend team quickly addressed my issue and communicated with me through out the process.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 3, 2022

Omnisend support team is AMAZING! It's like you have some of their people working on your project. Last night a had a chat communication with Kristina and she provided so much energy and willingness to make our idea realise that we're amazed. Thank you !

Using app

6 months

Total reviews

4

Average rating

4.8

5 / 5 Share

Feb. 3, 2022

The app does what it should do, and does it well! Sometimes things might be a bit difficult to figure out, but their support is second to none. Especially Bassma, who has been such a great support and real life saver at times for me! Nothing is a problem and she's always ready to help with smile. Absolutely recommend!

Using app

Almost 2 years

Total reviews

3

Average rating

4.7

5 / 5 Share

Feb. 2, 2022

Very easy to use. We were able to set up automations and forms very fast. Excellent support from Kamilia. :)

Using app

Almost 2 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Feb. 2, 2022

SO FAR EVERYTHING HAS BEEN TO EASY! I LOVE IT AND CANT WAIT TO SEE WHAT RESULTS I GET FROM THE APP!!!

Using app

41 minutes

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 1, 2022

First impressions are nice!!!Let's see how it goes. Support is here and to the point. Impressed so far.

Using app

23 days

Total reviews

12

Average rating

5.0

5 / 5 Share

Feb. 1, 2022

Having used a cheaper, albeit prettier, email marketing system, I am now an Omnisend convert. Nothing compares to Omnisend functionality, and when you use it to its full potential, it really does pay for itself and more. I had a query on segmenting my audience based on the radio buttons checked on a form and they were very quick to respond and solved my issue. Take your time getting your templates right, so new campaigns are quick and easy to send out, and i really love the Split function on workflows!

Using app

Almost 2 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Jan. 29, 2022

Adorei o Aplicativo Omnisend Email. Funciona perfeitamente para o que precisava, incluindo envios para clientes que não clicaram para receber news por algum motivo. O Aplicativo Omnisend Email é bem simples e fácil de usar, apenas arrastar e soltar para criar campanhas com belos layouts. Parabéns aos criadores, vale cada centavo :)

Using app

About 2 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 29, 2022

super easy to use, just added to my shop. I cant wait to see how we grow with the app and its capabilities.

Using app

About 1 month

Total reviews

23

Average rating

4.7

4 / 5 Share

Jan. 29, 2022

Really good app, I have been using it for one year and I can definitely say it is way better than Mailchimp. Many options to choose from and very good, detailed insights. The only thing it could be improved is the customer service though. At times you have to wait long before an agent takes on the conversation. I had to also explain my issue several times when agents switched as their shift was over and it is pretty frustrating when you need your problem to be solved as quickly as possible. Nevertheless, I recommend this app.

Using app

12 months

Total reviews

4

Average rating

4.8

5 / 5 Share

Feb. 14, 2022

Absolutely love it. Far better than Mailchimp or any others I've tried (and I've tried them all...) The app is super easy to use and navigate. The automation set up is intuitive and a breeze. The support is super responsive and A1. Highly recommend.

Using app

26 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 28, 2022

I'm just getting started with the app and so far the customer support is outstanding. Thank you Support Team

Using app

4 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Jan. 27, 2022

Very fast responses to our multiple inquiries. Ally crushed it! Excited to see how much further we can go with just setting up Omnisend to work for us

Using app

7 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 27, 2022

I had to make a switch when Shopify & MailChimp got into a ridiculous argument over data privacy. That's when I discovered Omnisend: worth every single penny! Haven't had any issues, it's very user-friendly and their support has always been very quick and effective. I'd definitely recommend it.

Store

Eidon

Using app

Over 2 years

Total reviews

5

Average rating

3.6