All reviews

Rating Breakdown

  • 5
    92% (829 ratings)
  • 4
    4% (36 ratings)
  • 3
    1% (8 ratings)
  • 2
    1% (8 ratings)
  • 1
    2% (15 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

Nov. 11, 2024

I wanted to take a moment to thank Stephan for his fantastic support. He’s been incredibly helpful and responsive, and I really appreciate all the assistance!

Using app

3 months

Total reviews

6

Average rating

5.0

5 / 5 Share

Oct. 26, 2024

Although we have still not been able to figure out the root cause of the issue, we have been able to find a workaround to it.

Using app

About 10 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 17, 2024

Stephan was incredibly helpful and patient throughout the entire process. He quickly identified the issue with our Hubspot integration and fixed it seamlessly. His communication was clear and professional, and he even went above and beyond to assist with a small design issue we encountered. Fantastic support experience—highly recommend OptiMonk’s team!

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 17, 2024

Great support and great product

Using app

8 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Oct. 10, 2024

Stephan was a great help - spotted my error straight away and gave me clear instructions on how to change it.

Using app

3 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 27, 2024

Very important plugin, top features and great support! Love it and can absolutely recommend!

Using app

About 14 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 27, 2024

Great support, and the tool works really well!

Using app

6 minutes

Total reviews

3

Average rating

5.0

5 / 5 Share

Sept. 24, 2024

great customer support, awesome features, very happy

Using app

About 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 23, 2024

Christopher was super helpful with my questions, and getting the app functioning properly on my shopify store

Using app

5 days

Total reviews

2

Average rating

5.0

1 / 5 Share

Sept. 18, 2024

HORRIBLE NON-EXISTENT CUSTOMER SERVICE. 2 TEMPLATES ONLY FOR EXIT INTENT. A/B TESTING DOESN'T WORK. TONS OF BUGS AND GLITCHES!

Using app

About 15 hours

Total reviews

10

Average rating

2.5

5 / 5 Share

Sept. 9, 2024

The customer support is very helpful and responds quickly to my query

Store

BOOMBA

Using app

8 months

Total reviews

6

Average rating

5.0

5 / 5 Share

Sept. 3, 2024

Optimonk is a great tool and can be implemented by everyone. A technical or design background is not required. You are able to capture anonymous traffic when they exit which is a customer file builder. The conversion optimizations are strong and boost results reliably. The software includes effective audience targeting so you can enhance conversions for your paid traffic or elect to offer discounts only to organic traffic, or returning customers. Easy to use and the product is always improving with new features. The support is also top notch which makes a big difference to busy site managers.

Using app

Over 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 3, 2024

Great app to easily embed popup based on cart info - support is excellent when we wanted to modify the usual behavior.

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 29, 2024

Wonderful platform! Can do pretty much anything - so naturally there's a little learning curve, but found their support team to be hands on and always guiding me to solutions.

Using app

2 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 23, 2024

Rudolf was extremely helpful and managed to sort a problem I was having with a quick solution!

Using app

Over 2 years

Total reviews

5

Average rating

5.0

5 / 5 Share

Aug. 21, 2024

Very important plugin, top features and great support! Love it and can absolutely recommend!

Using app

11 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 23, 2024

OptiMonkのサポートチームは本当に素晴らしいです!対応が迅速であり、問題解決に必要な情報を迅速に提供してくれた点が非常に印象的でした。今後も安心して利用し続けることができると感じています。 The support team at OptiMonk is truly amazing! Their response was quick, and I was particularly impressed by how swiftly they provided the necessary information to resolve my issue. I feel confident in continuing to use their service in the future.

Developer Reply

Hello, Thank you very much for your kind review. We are really glad that you are satisfied with the quality of the support that you received 💪🏻 Feel free to reach out to us in the future if you need any assistance. Kind regards, Stephan and the OptiMonk team

5 / 5 Share

July 19, 2024

Great app and amazing customer service!

Using app

11 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi, I really appreciate your kind review 😊 You can reach out to us anytime if you need assistance. Kind regards, Réka and the OptiMonk team

5 / 5 Share

July 18, 2024

Rudolf went above and beyond to help with the issue we had by providing many suggestions and video walkthrough help. Although we have still not been able to figure out the root cause of the issue, we have been able to find a workaround to it. Thank you Rudolf!

Store

HANDT

Using app

9 months

Total reviews

3

Average rating

5.0

Developer Reply

Hello, Thank you very much for this nice review. I'm glad that the workaround was helpful and I could assist you 😊 Feel free to reach out to me again if you need help. Kind regards, Rudolf and the OptiMonk Team

5 / 5 Share

July 12, 2024

Perfect service!

Using app

7 days

Total reviews

1

Average rating

5.0

Developer Reply

Hello, Thank you very much for your review. Feel free to get back to us anytime 😊 Best regards, Rudolf and the OptiMonk Team