OptiMonk: Popup, CRO, A/B Test
OptiMonk: Popups you'll love
Rating
4.8
feedback
443
chart
#158
All reviews
Review RSS Feed
July 6, 2022
Quick and nice customer service. It seems quite easy to use the app. I will see how it goes later and update my review.
Hi Vilmantė, Thank you for your positive feedback! We're glad that you are having a great experience with OptiMonk so far and we hope you'll be satisfied in the long run! :) If you need assistance in the future, we'll be there for you <3 Zsofi from OptiMonk
July 1, 2022
The customer service is very helpful and everything is nicely customizable! Thanks again for your help!
Hi Fábian! Thank you for your review! :) I'm glad we could help you and that you are satisfied with our app. Please feel free to get back to us if you have any questions in the future! :) Best, Zsófi
June 29, 2022
It was challenging to set up at first but overall it was a great experience using Optimonk and the customer service, particularly Anna was very helpful!
Hi Liling! Once again thanks a lot for your amazing review!! I know that OptiMonk can be a bit overwhelming at the start, especially since you needed a special function, but I'm glad we could solve that with a custom code. If you need assistance in the future, we'll be there for you <3 Anna from OptiMonk
June 29, 2022
Great app and customer service. Easy to use and it is a helpful tool on our site. The only constructive feedback I would provide is if the app can make it easier for brands with custom themes to customise the pop ups, banners etc with their fonts/icons easier without the need of a developer or recognise the fonts on the site and propose templates based on those.
Using app
3 months
Total reviews
5
Average rating
4.2
Hi Roberto, Wow! Amazing product feedback, thank you so much! I already forwarded it to our Product Team and I hope that we can improve our app to make things easier for you :) We're glad to have you and we hope that OptiMonk will be beneficial to you in the long run! Have a great day, Anna
June 28, 2022
Great app and customer service. At first it was a little difficult to set the rules, but customer service was always helpful.
Hey Bob, OptiMonk can be a bit complicated at the start, but I'm glad our team was always able to help you and we honestly appreciate your loyalty. I hope we can work together for many years ahead and I wish you all the best with your business. Anna from the Support Team
June 28, 2022
used a few of these type of apps but optimonk is by far the most feature rich and simple to use. Excellent support too.
Hi Shalini! I was happy to support you, thanks for sharing your opinion, it means a lot to our team. We always aim for the best quality assistance <3 I wish you good luck with your campaign. Anna from OptiMonk
June 27, 2022
Really strong user interface and support team response rate. I've had excellent experience so far with the app
Hi Yishan! I'm really happy to see that you're enjoying our app so far and I was glad to support you. If you need any help in the future, don't hesitate to contact us! <3 Anna from OptiMonk
June 24, 2022
love using this, its helpful for customer feedback which will in turn increased add to carts and sales :)
Hi Daniel! Thanks for your kind words, I'm happy that I could assist you today. I wish you a lot of success with the app and feel free to get back to me if you need help later on. Have a great weekend, Anna <3
Aug. 30, 2022
Great app. Very simple and intuitive. Chris from Support is amazing. I'd definitely recommend OptiMonk.
Hey Ed! It's Anna from OptiMonk. I'm so happy about your review, thanks for taking the time to share your opinion! Have a great weekend, and feel free to reach out in the future. Anna <3
June 17, 2022
The support on this app was great! They helped me very quickly and efficiently. I was having some formatting issues and someone wrote a small snippet of custom code to make everything correct!
Hello, Thank you so much for this awesome review 🤩 Feel free to get back to us anytime, we would be more than happy to help you! Kind regards, The OptiMonk Support Team
June 17, 2022
I would give it 10 stars if I could. It's just one of those apps that are very properly thought of and developed. The customer support responded to my questions super fast (within minutes) which I did not expect. There are also plenty of free resources within the app to learn from. Shoutout to Tom and Optimonk team for creating such a wonderful app!
Hi There, It's Tom from OptiMonk. Thank you for mentioning my name in your review, I'm very happy that you were satisfied with my assistance! :) Feel free to get back to us anytime in the future, we'll be there for you. Have a great week ahead, Tom from OptiMonk
June 16, 2022
Great app with lots of information on how to get the best out of it. They are genuinely interested in helping get businesses off the ground with their free plans, then moving towards growth and a long-term partnership.
Hi There, Thank you for taking the time to share your opinion! :) I'm glad you had a positive first impression with our app and I hope that OptiMonk will help you reach your eCommerce goals! Should you have any questions in the future, feel free to contact us via chat or at [email protected] and we'll be happy to help. Have a lovely day! Kind Regards Tom from the OptiMonk Support Team
June 9, 2022
Very quick response and incredibly helpful! The customer support has been great so far throughout my experience. Thank you :)
Hi There! Thank you so much for your kind words, I'm very glad that you were satisfied with my assistance <3 Please feel free to reach out anytime in the future! Anna from OptiMonk
June 6, 2022
first time using Optimonk and surprise with the ease of use and great customer service! Hoping to use more features soon.
June 1, 2022
Optimonk is easy to use, and has the most awesome customer service ever! Anna helped me with my issue and was resolved very quickly. Highly recommended!
Hi Kris! I'm Anna from OptiMonk :) Once again, thank you for leaving a review, I was very happy to chat with you today. I wish you all the best with OptiMonk <3 Anna
May 31, 2022
Easy to use and understand app with wonderful customer service! Great for all kinds of creative pop ups.
Hi Lara! I was very happy to chat with you today and I hope that OptiMonk will be beneficial to you in the long run as well! I wish you a lot of success with your business. <3 Anna
May 31, 2022
This is a fantastic app! Very user friendly and they provide loads of templates. There is a 30 minute training video to set up your first campaign. The chat support is very helpful. Special thanks to Anna!
Hey there! Once again, thank you for making my day with your amazing review. I truly appreciate it! Please feel free to reach out to us anytime in the future. Have a great day, Anna
May 30, 2022
Not sure why this app has so many good reviews. Cannot customize discount codes on this app spin the wheel.
Hi There, I'm very sorry to hear that you aren't fully satisfied with our app and I'd like to inform you that our team is already working on the coupon code feature update regarding the gamification templates. I sent you an email with the details, can you please check it and get back to me? :) I'd really appreciate your reply. Anna from OptiMonk
May 27, 2022
Excellent support! The app itself works great and gets constantly updated with new templates and features.
Hey There, Thank you for your kind words. :) We are so glad to hear that you are satisfied with our app and the support team. If you need any assistance in the future, please don't hesitate to contact us again, we'll do our best to assist you! Have a nice day, Zsofi from OptiMonk
May 25, 2022
Great product and even better customer support! I had an issue with determining where not to show my pop-ups and this was answered within 5 mins.
Thank you so much for your kind words, we really appreciate it! You have a fantastic and inviting franchise and we understand that behind it there is a very busy schedule, thus we're aiming to provide the best support to you as soon as possible! Kind Regards, Peter from OptiMonk Support PS.: we wish that we'd have one of your salons nearby:)