OptiMonk: AI Popup Builder

Great product and even better customer support! I had an issue with determining where not to show my pop-ups and this was answered within 5 mins.

The customer service is very excellent and helps me solve so many questions. It is a great app with lots of functionality and customization.

I very rarely find the time to write reviews but in this instance I have made time because the team at Optimonk deserve it! It's a brilliant app which has helped me to create some really professional looking pop-ups and whenever I hit a problem, they've been incredibly helpful. Not only have they completed what I was attempting to do, they they sent screenshots with clear arrows and a full explanation as to how I can do it myself next time. This was then emailed to me automatically too so I can easily read it back. Brilliant app, brilliant team, brilliant outcome for my business. FIVE stars!

Great App with lots on functionality and customisation. Zsofi on support was also quick to come back to me and helpful when I had a query about pop-ups targeting specific audiences.

Einfache und unkomplizierte App. Wenn man Fragen hat, wird einem sofort geholfen auch mittels Screenshots! Super!!

Support guys are AMAZING! So helpful and just sort your issue within minutes. Effective and working well for us.

Ya'll! Next level support -- super easy to integrate -- user friendly is an understatement -- nice templates that have a history of working that you can reverse engineer / design -- split testing with analytics that help you make better decisions. The real winner is the support tho -- they have that on lock! Especially, Tom

Pop ups are really great and diverse. Service is great as well. They always solved occurring problems.

Wanted to know if I could relocate the lucky wheel teaser and Chris explained it perfectly and sent me a screen shot to help. Gold star support and fast too. Love using this app. And the support is awesome. Thanks lots

what amazing service and help, Anna was so helpful and guided me through everything and offering her recommendations throughout. I felt that i got a real personal service. Thanks

I originally left a positive review and still appreciate that this is a Hungarian team based in Hungary. The product itself has some strong elements. However, after using it longer, I discovered that bot and crawler scripts are counted as “impressions.” With the current increase in bots, this makes the impression metric essentially meaningless on Shopify, which materially affects how performance is evaluated and how quickly users are charged. I can no longer use this product as a result. Sadly Shopify nor Optimonk have a good solution to the advances in AI. Unfortunately, no practical solution or adjustment has been offered to address this issue, which is disappointing and not quite fair given how important accurate attribution is today. That said, their pop-ups do appear to outperform Klaviyo in terms of engagement and conversion behavior, which is worth noting.

I know everybody say "I never leave reviews, but...". In this case it's really accurate. I can count on one hand the number of times I've left a review for any app. I'm almost always underwhelmed. NOT THIS TIME. The app itself is really well thought out and efficient. But the customer support is what sold me. Like a lot of busy entrepreneurs, I don't have a lot of time to comb through help pages every time I run an issue. It makes a huge difference when you have a highly responsive and KNOWLEDGEABLE support staff at the ready (in my case Anna). Not only was she able to thoroughly explain to me how to fix any issues, but in most cases was able to go into my account and fix them for me. I am beyond impressed.

So far this app is great. Customer service is on point! I had a question and they got back to me quickly and corrected my issue. Thanks!

I love this app! It's easy to use and works 100% with Shopify with no problems. The conversation rate is great and the support team is awesome!

Love the app and what we are able to do with it. Also the customer support is amazing. Would give more than 5 stars for that.

What a brilliant app (and even better customer service!) We've been using an exit intent pop-up on our site for a couple of months now and its been performing at over 13% conversion, consistently. There are loads of templates you can adapt as you like and the interface is super easy to use. The customer service really is next level. They answer your questions really quickly and everyone I have spoken to has been incredibly helpful and an absolute pleasure to deal with. Thank you!

I needed a popup for my site and this app helps perfectly with that. Lots of styles to choose from and support was incredibly quick and helpful. Rate it highly.

Since implementing OptiMonk's exit-intent popup we've seen our newsletter optin conversion rate go from below 1% to over 3% in the first month. Our website bounce rate improved significantly and the average visitor time on site and pages per session have all increased. The interface is incredibly user-friendly, intuitive, and easy to navigate. The starter designs are stunning. The design tool is one of the best drag-and-drop visual design tools I've used. When compared to 5 other popup apps for Shopify that we tested, OptiMonk was the clear leader. Lastly, their support is top-notch. I've been able to have questions answered very quickly with their chat support. Excellent job!

We are a new Shopify Merchant and came across your app to manage pop-ups. At the moment we are starting to gain some sales momentum and your application has been key to that. Whilst we are located in Australia and the timezones from your support staff dont always suit, i am really heartened by the fact that Peter from your support team keeps me well informed of any issues and will always offer suggestions on how we can do better and utilise the application. I am so excited that we have chosen Optimonk and wanted to pass on my sincere appreciation of the work being done by Peter. littlebambiniboutique.com

The App seems really good - we're still testing it. But I want to leave this 5-star review for Christopher from the Support Team. He went well above and beyond to make sure my experience was the best. He even jumped on a quick call with me to share his screen and go over the App so that I could learn how to use it. As I mentioned, I'm not sure if we'll use or not this App, but I can guarantee that their Team is very concerned about their customers' experiences - and that's always great. Keep up the good work guys!