Order Editing | Upsell
Self-service order editing for Shopify customers
Rating
5.0
feedback
121
chart
#625
All reviews
Rating Breakdown
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Sept. 21, 2024
Order Editing is a must-have app for any Shopify store that wants to provide exceptional customer service and reduce administrative overhead. This intuitive tool empowers customers to make changes to their orders, such as modifying quantities, swapping items, or updating shipping addresses, without the need for manual intervention from store staff.
Sept. 16, 2024
Order Editing has been a game-changer for us. It was seamless to integrate with step-by-step support of the Order Editing team. Not only has it helped our inbox, it puts the power back in the hands of the customer, so that panicked realization of the wrong address or size, can quickly and seamlessly be handled without having to wait for a response from CS. The bonus is the easy upsell post-purchase without feeling pushed on the customer! Easy 5 stars.
Sept. 6, 2024
WOW! Great App - and unbelievable support. Fast to respond, 24/7 it felt like. Great results from the app and such good support
Sept. 6, 2024
Great support from Kiril and Hamish on getting the app implemented and onboarding. They were really quick on getting issue resolved and responsive on all our queries even with the time difference.
Sept. 5, 2024
We've been using the Order Editing Shopify App and couldn't be happier with the results! The app is an absolute game-changer for our store. It’s a much-needed solution that every Shopify store should consider. What really stood out was the incredible support from the team, especially Kiril. They went above and beyond to help us get everything set up, and they did it in record time. Their responsiveness, expertise, and dedication ensured that our implementation was smooth and stress-free. If you're looking for a reliable, effective, and user-friendly order editing app, look no further. This app has been a fantastic addition to our store, and we highly recommend it!
Sept. 5, 2024
a team member brought this app up as a suggestion of a way to mitigate/minimize the amount of tickets we get regarding people entering their address wrong, ordering the wrong item, and so on. Packages going to the wrong address, people ordering incorrectly, etc...can be costly for us as a business, from a shipping/reverse logistics standpoint, and from the perspective of team hours spent dealing with these customer errors. When we installed Order Editing, there was a fair amount of tweaking that needed to be done to get it running and customer-facing, but Hamish and Kiril were absolute rockstars, totally dedicated to their product and helping their customers. Love working with teams that care to this level. Order Editing has helped cut down on tickets, and produced additional revenue through added products! Highly recommend!
Sept. 3, 2024
Order Editing is a game changer. It's saved our customer service team 800 support tickets, running profitable just on upsells, and saved 500 customers from having their products to the wrong place... all in just 60 days. Can't believe this isn't a native Shopify feature. Onboarding and personal attention to us as merchants from the founders is fantastic and nothing is too hard for Hamish and the team. Absolute legends.
Aug. 30, 2024
Order Editing has been a game-changer for us! With Q4 around the corner, we needed a solution to reduce customer support tickets, and this tool has already made a noticeable impact. We're thrilled with the results so far!
Aug. 29, 2024
We've needed an app like this for years, as edits are the main reason for contacting our CS team. As a gifting business, plans change, and customers have high expectations. This app enables the customers to take ownership of quick edits, leaving our CS team to help customers with more complex changes and requests. The team at Order Editing are so hardworking and quick to respond, and always making improvements to their app. The customisations with Flow are super easy to set up. Also saves the hassle and money of having to cancel an order to edit. All round great app, customisable to your business.
Aug. 23, 2024
Really love the Order Editing! Customers get the benefit of making adjustments needed in a very convenient and easy way within an hour of placing their order. So many times customers check out using a payment that has an old email address or shipping address but this app lets them make changes without having to reach out to customer service. The opportunity to add product to the order after checking out is awesome too! We love seeing the upsell revenue generated post purchase. And as a CX Manager, I appreciate how quickly we are able to get support when questions arise.
Aug. 21, 2024
We utilize this to cut down on the number of edit/cancellation requests we receive and have definitely seen an improvement! Hamish and his team are really responsive and constantly making updates. Definitely recommend Order Editing for self-service edits and more!
Aug. 18, 2024
"Great app with excellent customer support! This app has been a game-changer for us. It lets customers update their orders or shipping addresses themselves before we ship, which is a huge help since we work with international 3PLs and sometimes miss their emails before it's too late. We're really happy with it!"
Aug. 17, 2024
The app has been amazing and really made things easier for our CX team. Ran into a few issues setting up and Hamish jumped on a call with us to solve them asap. Great support, great app. Plus helps drive extra revenue.
Aug. 16, 2024
Hamish and the team have been amazing to deal with, and always very prompt! both with the onboarding and post implementation support. Well done, highly recommended.
Aug. 16, 2024
Incredible app, how has no one thought of this before? We've saved ourselves hundreds of support tickets in the first month, can't wait to see what this does for us through Winter peak. Easy to setup with support from Hamish and the team who are super approachable when we've needed some help or tips on making the most of the app.
Aug. 14, 2024
The Order Editing app has been great for our Customer Experience team's workflow by allowing customers to make order changes independently, reducing support inquiries. This self-service feature has freed our team to focus on more complex tasks and proactive engagement. The app's real-time updates ensure immediate reflection of changes in our system, minimizing errors and streamlining our order management process. This has also led to fewer cancellations, order error returns, and dispatch delays due to the address verifications, boosting our overall efficiency. Overall, OE has been a great addition to our tech stack, enhancing customer satisfaction and operational flow. A special mention goes to Hamish and Keira for their dedication to ensuring the app runs smoothly and efficiently. They are always willing to work through any customisations we might dream up and regularly touch base with us. It's lovely to work with a team that genuinely cares about our success. We can't wait to see what they bring next.
Aug. 7, 2024
This app would be great if it actually worked. We had multiple customers cancel their orders and have it NOT come through on the back end, so we shipped the orders anyway. I reached out to customer support and was told it was fixed, only to have it happen again. This has cost us hundreds of dollars in product that isn't returned to us, and the cost of shipping/returns for the customers that DID return it. I don't trust that any part of this app is working.
Hi Sara, It's Hamish - the founder. I'm sorry that we failed to cancel orders in Shopify for you. It's our responsibility to make sure your app is setup correctly. Worse still we had every opportunity to when you contacted us. The team and I let you down and that's crushing. I'm hoping you get back in touch so we can reimburse you for your losses in full. I'm proud to share we have just hired a Merchant Success Manager to ensure this never happens again. Thank you for your honest feedback and despite everything, I'm appreciative of you trying us and making comments about the potential greatness of what we built. If there's ever a second chance, we will set you up best practice in a heartbeat and open an immediate communication channel like Slack to support you better. You have my email always, [email protected]
Aug. 1, 2024
The onboarding was a breeze, the team made the implementation super easy, only took 10 minutes.
Aug. 1, 2024
We just got the app, I will update this review if issues arise but I must say. THIS APP IS A MUST, it will save you so many CS emails / live chats etc. Hamish is a good guy, I really wish him and this company the best. I am sad though shopify doesn't have the brains to do something like this. 10/10 GOATED WITH THE SAUCE
July 29, 2024
This app is incredible, and the founders' support is fantastic, too. We have been able to save a lot of hours on support tickets, and the app has also generated significant upsell revenue. The most important thing, it improves the customer experience! Highly recommended!