Order Merger ‑ Merge Orders
Order Merger - Merge Shopify Orders to Save Shipping Costs
Rating
4.5
feedback
61
chart
#757
All reviews
Review RSS Feed
Nov. 25, 2025
I love being able to offer my customers combined orders with less stress and time. This app works really well for me, and I've had excellent customer service support each time I've reached out. There's more functionality that I even realized! Thanks to Tom for the help figuring out how to refund excess shipping today.
Nov. 13, 2025
Very good tool and great service!
Thank you so much for the 5-star review! I'm happy to hear Order Merger is working well for you and that you're happy with the service. If you ever need anything, I'm always here to help! Best, Tom
Nov. 5, 2025
Brilliant Customer Service. Super quick response time and swift action. I had the pleasure of dealing with Tom, he was able to identify the problem and deal with it promptly with minimal to no back and forth. GREAT app.
Thank you so much for this great review! It was my pleasure to help you get that issue resolved quickly. I really appreciate you taking the time to share your experience - feedback like this truly makes my day and motivates me to keep providing the best support possible. Thanks again, and I'm always here if you need anything! Best, Tom
Oct. 23, 2025
Thank you so much for the 5-star review! I'm happy to hear Order Merger is working well for you. If you ever need any help or have suggestions for improvements, I'm always here! Best regards, Tom
Oct. 15, 2025
Great app that solves such a headache for me! Thanks to Tom for helping me out and being so responsive!
Thank you so much for this review! I'm really happy to hear that Order Merger is solving that shipping headache for you - that's exactly why I built it. It was my pleasure to help you get set up, and I'm always here whenever you need support. Reviews like yours truly make my day! Thanks again! Best, Tom
Sept. 10, 2025
Super helpful app for merging orders. Makes everything much easier and saves us a lot of time. The best part is the support. Always quick, friendly and really helpful. Can totally recommend!
Thank you so much for this wonderful review! It's exactly why we built Order Merger - to save you time and make order management effortless. I believe great support is just as important as great features, so feedback like this truly makes my day. Thanks for recommending us - it means the world to small teams like ours! Best regards, Tom
Aug. 26, 2025
The app does exactly as intended, and helps us save significant costs on shipping and manual handling of consecutive orders. We use it for all our 4 e-commerce stores, and have had a very good experience with it. Tom was super helpful when we needed his assistance. Highly recommend!
Thank you so much for this kind review! I'm really excited to hear that our app is delivering exactly the results you were looking for - saving on shipping costs and reducing manual work across all four of your stores. It was my pleasure to assist you, and I'm always here whenever you need support. Thank you for recommending us! Tom
Aug. 13, 2025
very responsive with any issues and also willing to add settings you think would make your experience better. Pretty sweet thing they got going on here
Thank you for the great review! It was a pleasure working on these new features for you. Please don't hesitate to reach out again for any questions / further assistance - always here to help. Tom, Founder of Order Merger
Aug. 11, 2025
If I could give 10 stars out of 5, I would!! Tom, the founder of the app, personally built features just for us.. talk about dedication! . It honestly felt like he was part of our own team, making the whole process seamless. This app has saved us a ton on shipping cost! It makes our operations automated and efficient. It's a NO BRAINER for any businesses. One of the best experiences I’ve ever had with a product and its creator! Good job!!
Wow, thank you so much! This honestly just made my entire week 😊 I had such a blast working with you on those custom features - that's exactly the kind of stuff I love doing! When I can jump in and solve real problems for merchants like you, it doesn't even feel like work. So happy to hear you're saving a ton on shipping and that everything's running smoothly now. That's what it's all about! Thanks for being awesome to work with, and you know I'm always here if you need anything else! Tom Founder of Order Merger 🚀
July 14, 2025
Great customer service right when you need it!
Thank you for the review! Providing excellent customer service is our top priority, and we'll always be here whenever you need support!
Feb. 16, 2025
I had a terrible experience with this app. Due to some issue on their end, they decided to give my item away for free without my consent, causing me to lose $512! I had no choice but to cancel the order, and the entire process was frustrating and unprofessional. This app is unreliable, and I definitely *do not recommend* it to anyone. Stay away if you value your time and money!
We sincerely apologize for this experience and understand your frustration. However, we're concerned there may be a misunderstanding about what occurred, as Order Merger does not have the capability to modify product pricing or "give items away for free." Our app only merges existing orders together - it cannot change product prices, apply discounts, or modify payment amounts. We'd very much like to understand what happened in your specific case to help resolve this situation. Since we don't see any support tickets from your account, could you please reach out to us directly at [email protected] with your order details? We want to investigate this thoroughly and help clarify what may have caused this issue. We take all merchant concerns seriously and would appreciate the opportunity to review your specific situation and provide a proper explanation. Best regards, Tom, TrioM owner
Jan. 13, 2025
This app has made us lose over $6,000. They were DUPLICATING our orders instead of merging them. We found out about this bug, reached out to them with ZERO response on their part. We escalated the issue to Shopify, and TrioM didn't even reply to them. I honestly have no words for how poorly the situation was handled.
We are deeply sorry for this experience and the significant financial impact it had on your business. This is absolutely not the standard we hold ourselves to, and we take full responsibility for both the technical issue and our poor communication response at the time. Since this incident, we have: - Completely rebuilt our order processing system to prevent duplication - Implemented multiple safeguards and testing protocols - Established a dedicated support system with guaranteed response times - Created a compensation process for merchants affected by app errors We understand that our previous lack of response was unacceptable. Under our new management and support structure, this would never happen again. We now respond to all support requests within 24 hours maximum. While we cannot undo what happened, we would very much like the opportunity to make this right. Please contact us directly at [email protected] so we can discuss appropriate compensation and show you how our completely rebuilt system now works. We're committed to earning back your trust and that of the entire merchant community. Sincerely, Tom, TrioM owner
Jan. 2, 2025
We use this app, however, be very careful with settings. As far as I can see, the defaults could cost you. Last year we merged several thousand $ worth of orders but it seems the the app created new orders as if it they were additional sales. Shopify then overestimated the 1099 to the IRS—showing elevated sales. As a sole proprietor or LLC, you'd need to enter the excess as "returns and allowances" or similar in schedule C of your 1040 federal return. Simply stating your actual sales would underreport sales sent to the IRS and could cost you an audit, and a lot of additional red tape. Depending on your State, the problem could even be further exacerbated.
Thank you for bringing this important concern to our attention. We sincerely apologize for the confusion regarding tax reporting and the impact this had on your business. We've just released a major update that completely addresses this issue. Our new version includes: - Enhanced order tracking that properly handles merged orders for tax reporting - Clear documentation on tax calculations - Improved default settings to prevent these complications We're also reaching out to you directly via email with detailed guidance on how our updated system works and how to configure it properly for your specific needs. Your feedback has been invaluable in making order merger better for all our merchants. If you're willing to give our updated version a try, we'd love to work with you personally to ensure everything runs smoothly. Best regards, Tom, TrioM owner
June 27, 2024
Due to the app not marking the orignal Meta order as fulfilled, All the Meta orders were all refunded. Lost alot of money using this app. Not recommended if you use Facebook or Instagram for order merger.
March 7, 2024
Aug. 17, 2023
We set up the app and had their team double check it before launch. We launched it and bam we lost $1,500+ due to orders being double printed inconsistently - it was hard to catch for us. Upon reaching out about the massive issue, they ignored me now three times. I wish I could upload the emails and the chats! Unprofessional company, buyer beware. We're contacting shopify and working with a lawyer to recover the sum.
Hello there, this is Tom, the owner of Order Merger. I was your point of contact in our support team. I understand the frustration you experienced with the double printing issue. This happened because the printing was set up without proper filtering. With Order Merger, you have the ability to apply tags to original and merged orders, allowing for precise filtering during the printing process. I made multiple attempts to reach out to you via email, chat, and WhatsApp to assist you in resolving the issue, but regrettably, we never received a response. At Order Merger, we take pride in providing top-notch customer support and personalized guidance to thousands of Shopify merchants. I genuinely apologize for any inconvenience you encountered while seeking our assistance. Should you decide to revisit or have any more questions, please don't hesitate to get in touch with us. We value your business and are here to help. Thank you for your understanding.
May 10, 2023
This app is extremely useful. We've had instances where someone places a follow-up order shortly after their initial order. Due to the shipping dimensions of our product, that follow up order can double international customers' overall shipping costs. Potentially, that's an extra $60-80 or more, depending upon the destination. Order Merger makes it super-simple to combine orders, so we can refund the extra shipping cost. Such a deal... being able to merge 5 orders or less, per month, free of charge. I'm told the app doesn't affect website speed since it works on the 'back office, and not on the storefront. Support is really fast and effective, too. Depending upon your sales volume, you might want to choose to merge manually... at least while you're checking it out.
Thank you for taking the time to share your experience with our app :) We're happy to hear that you found it extremely useful and that it has helped you save money on shipping costs. We truly appreciate your feedback and hope to continue providing you with excellent service in the future. If you need any other assistance, please do not hesitate to contact us! Tom and the OrderMerger team.
Jan. 8, 2022
Everything was going fine until we realized that our revenue was inaccurate. The order financial status should be automatically filled when creating your set up. This app was working well when we had the merger cancel original orders, but once we switched to "archive" original orders we had a nightmare of original orders still being present in our system. Thousands of dollars lost now because of this app.
Dec. 21, 2021
同梱の作業が多いので、こちらを利用しました。色々みましたが、一番使いやすく、自動でも、手動でもいくつかの注文をまとめることができます。 送料もどの注文の送料を使用するか選べます。ただ同梱の場合、差額送料が追加になる場合があるので、確実に正確な送料の注文書を出せない場合もあります。でも、そのあたりはshopify側の課題になるかと思います。サポートもしっかりしています。
レビューありがとうございます - Thank you so much for your kind review! Please don't hesitate to reach out again for any questions / further assistance - we are always here to help! 😉 - Team OM