Packlink PRO Shipping Platform
Multicarrier Shipping Solutions for eCommerce and Marketplaces
Rating
4.6
feedback
951
chart
#209
All reviews
Rating Breakdown
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July 20, 2021
Estoy muy satisfecha con el servicio, en concreto Carmen me atendió en dos ocasiones atendiendo mis dudas y resolviendo mi problema de forma muy eficiente.
July 19, 2021
Great app and service: easy to set up, effective and pleasant to use. A special mention to Eleonora Tacchi for her impeccable support.
July 19, 2021
7 shipments lost or nowhere to be found. Packlink's customer support is the WORST team I have ever experienced. Unorganized, unmotivated and can't be bothered to answer if not by copy pasting a template answer, no signel degree of care or attention for customer issues. Now they want to charge me a supplement for a shipment that is not even mine? Stating I sent a shipment of 11kgs and 1 meter in size when our ecommerce sells 10gram phone stickers. It is obviously a mistake but they wont do anything to fix the mistake besides sending copy-paste generic answers. I am DONE with Packlink. Worthless team, worthless service.
Hi, I am very sorry to hear about your bad experience. We are contacting you via email to discuss this further with you, and find a suitable solution. Please do keep an eye out for my email. Apologies for the inconvenience caused. Packlink Customer Service team
March 10, 2022
No la recomiendo para nada, para 2 problemas que he tenido no han solucionado nada, para esto es casi mejor trabajar directamente con la empresa transportista. Los precios son mas altos que otras compañías similares.
Hi, We are sorry to hear about your bad experience. We will contact you via email to discuss this further with you and find a suitable solution. Apologies for the inconvenience caused. Packlink team
July 16, 2021
Es muy sencilla de usar y super cómoda, se integra perfectamente con shopify y te facilita mucho el trabajo.
July 15, 2021
I use this app and it works perfectly. Just what I need. It's been easy to get help anytime I've had doubts or questions.
July 15, 2021
Application facile d'utilisation, un bon accompagnement, conseiller très professionnel, à l'écoute. Je recommande à 100% !!!
July 15, 2021
Muy buen trato, la chica Penelope Almazan me explico muy bien como funcionaba la aplicación y aclaro todas mis dudas, muy buen funcionamiento y un trato genial. Muchísimas gracias!
July 14, 2021
5 stars well deserved! Easy and user-friendly interface, competitive prices but most of all great support service - reactive and helpful!
July 14, 2021
Assistenza perfetta e app molto comoda, 5* stelle piene anche grazie alla responsabile dell'account Brunella che mi ha consigliato e fatto risparmiare più volte nel corso del tempo.
July 8, 2021
Debo decir que gracias a la atención de Jaime Quintana he podido sacar el mayor provecho a la app. Siempre dispuesto a ayudar y resolver cualquier duda. 100% recomendable.
July 8, 2021
Brilliant telephone support from Alan, who called me after I signed up to help me get it all set up and book my first shipment. I definitely recommend Packlink PRO
July 7, 2021
Me ha atendido Antonio Funes de manera muy agradable. Además, la aplicación te permite cargar los datos de manera rápida y precisa.
July 7, 2021
APP SUPER UTILE PER IL MIO E COMMERCE E IL SUPPORTO DI ANGELO MATTINO É STATO DAVVERO IMPRESSIONANTE, SUPER RESPONSIVE ANDS DISPONIBILISSIMO.
July 7, 2021
The atention of Packlink Pro team was exellent and the experience is really easy and good i highly recommend this app
July 5, 2021
Muy amable el personal que me ha atendido, escribo y al momento me responden o llaman. Excelente la integración con mi tienda de Shopify!
July 4, 2021
Clonky and buggy app. Had to add sender details three times as it failed to save or accept it. It couldn't find the post code until you try multiple times. And when we try to add delivery service, a fixed popup comes up that will not go away ("With your Shopify pricing plan, you can generate shipments from the orders tab, but you cannot display our shipping prices to your customers."). Who's got the time to constantly be in touch with support for all these buggy apps if basic features fail?
Hi, Thank you for taking the time to leave a review. I am very sorry to hear about this situation. Please contact us through [email protected], make sure to send your Packlink user email, as it wasn't specified in your review, and I can ensure you we will do our best to find a solution to your problem. Thanks Packlink Customer Service team
June 30, 2021
We’ve been using Packlink direct through eBay and have had no issues. In the past we have had real issues finding a company who is reliable to help us with our shipping on Shopify, so when i spotted the Packlink Pro offering I instantly jumped on to it. Really pleased with service and the app so far
June 29, 2021
I ditched shipstation after having serious support issues. Packlink has met all my expectations so far and in comparison, I cant express how amazing their support was during setup and all the way to getting my first order shipped. AMAZING!
June 28, 2021
E' da qualche giorno che sto usando l'integrazione con packlink su shopify e devo dire che la trovo utilissima e molto semplice ed intuitiva. Fondamentale è il supporto di Angelo Mattino che mi ha aiutato molto.