Packlink PRO Shipping Platform

Our account manager has been great since day 1, always available both via email and telephone. Clear and quick feedback in few minutes and no needed to wait for days before having an answer. Same experience via the online chat, available once we have started using the app. App very easy to install and use. Clear dashboard and opportunity to pre-set multiple standard info like sender addresses, packaging sizes and weight, everything very useful to speed up the labels preparation. We have been able to optimise our work flow and reduce the timing spent on the operational side of the orders preparation. A couple of things they could improve: opportunity to connect multiple stores to a single account; opportunity to leave to the client the chance to enable or disable some automations the app has as default (e.g. sending the tracking email once the label has been generated). Overall, great experience so far....

Acabo de empezar a utilizar este servicio, y por ahora me parece genial. Lo mejor de todo la atención de la persona que me ha tratado: Jaime Quintana Mendibe, mi Account Manager me ha explicado todo perfectamente, y me ha facilitado un montón los trámites.

Unfortunately i have to rewrite my review. Even though I Had/have a great personal consultant with packlink who helped me getting startet with it, the customer service is one of the worse i ever had to deal with - to a point that they wouldn't even answer anymore - to my latest Emails on OPEN CASES. When you buy a label with packlink and your well packed product arrives damaged, they will NOT refund your shipping costs and your product value or reshipping costs, having unrealistic requests of photographs from different angles and layers of packaging made by the customer BEFORE they open the package ... hello???? Sorry but after losing the time stone, not even doctor strange can turn back time and tell his customer to take picture before opening the package. Besides this u get the info after weeks when it's 100% certain the customer threw the damaged package away and there is no chance these pictures can be done. + you don't get that information on first hand when you talk to the support directly - there they only tell you to send a photo of the damaged packaging and 1 photo from the damaged product - the crazy requests come via email after weeks. In which scenario does someone contact an already disappointed customer after weeks to ask for a variety of pictures, apart from the fact that no customer will still keep damaged packaging and products around. TOTAL DISAPPOINTMENT and in my eyes very rude and not trustworthy

J'ai utilisé Packlink pour faire mes envois la plateforme est très intuitive et j'ai été bien accompagnée.

App molto facile ed intuitiva da utilizzare, servizio di assistenza molto rapido e competente. Sicuramente tornerò a riutilizzarlo appena riprenderò le campagne

A great app and flawless customer service. Alan was so helpful and friendly in guiding me through the entire Packlink process. An all round fantastic app and experience.

Penelope me ayudo en todo el proceso de implementación de la APP, así como estuvo pendiente de cualquier problema que pudiera tener mi equipo.

J'ai utilisé Packlinnk pour réaliser mes envois, l'application fonctionne très bien, bonne aide pour la configuration

Buena opción para envíos . Contenta con la app, especialmente con la gran profesionalidad de Jaime!

Muy contenta con el servicio prestado de Penelope Almazán. No solo me ha ayudado a instalarlo sino también a utilizarlo y entender la applicación.

Questa App e' molto utile in quanto integra le spedizioni direttamente risparmiando molto tempo. Tuttavia quando si mandano diverse spedizioni contemporaneamente, spesso si congela ovvero non manda il segnale di fullfilment su shopify, pertanto occorre sempre fare un double check. Il customer service fino ad ora l'ho trovato molto disponibile e facilmente contattabile.

Assistenza molto professionale e pronta ad aiutare! Hanno risposto a tutte le mie domande (che erano molte hahahah) con grande pazienza e velocità, soprattutto il signor Ciro.

Can only recommend the service. Everything went smooth so far. Their customer service, in my case Renata Primorac, did a great job in helping me set up the account and integrate my shops.

Easy to use ! I highly recommend it ! I 've already gained time and money ! Great customer service !

Todo correcto, rápido y buenos precios. Lo recomiendo ya que al automatizarlo es todo mucho más fácil y te ahorra tiempo y esfuerzo.

Top ! Simple, efficace, très à l'écoute. À chaque problème il y a une personne pour vous répondre et non un "boot". Parviendra à être le leader s'ils continuent ainsi !

Estoy muy satisfecha con el servicio, en concreto Carmen me atendió en dos ocasiones atendiendo mis dudas y resolviendo mi problema de forma muy eficiente.

Great app and service: easy to set up, effective and pleasant to use. A special mention to Eleonora Tacchi for her impeccable support.

Es muy sencilla de usar y super cómoda, se integra perfectamente con shopify y te facilita mucho el trabajo.

I use this app and it works perfectly. Just what I need. It's been easy to get help anytime I've had doubts or questions.